JOB DESCRIPTION
Professional Services Sr. Systems Engineer provides design consulting, physical installation, configuration and implementation of computing platforms and related technologies. Additionally, in this role the Sr. Systems Engineer may be called up to perform troubleshooting, support post implementation or as a matter of ad hoc service requests, assist in leading projects, and be viewed as a mentor to other Engineers within the team. The Sr. Systems Engineer will be required to maintain a career skill development plan in concert with the partner solutions evolution and at the bequest of management.
Summary/Objective
The Sr. Systems Engineer provides architecture and engineering expertise for network, voice, video, compute, hypervisor, data center, storage, and other related infrastructure and data center related technologies and platforms to deliver compute and infrastructure to a client-enterprise.
Essential Functions
Solution design and architecture across the data center requirements Provide consultation services for clients looking to build/create organizations application structureImplement, upgrade and troubleshoot systems and infrastructure solutions Provide administrator level training as required Some capabilities to develop automation processes for applications/services deliveryCreate final project documentation Provide escalation support from first level Service Desk Analysts Engage with customer's team during implementation process and provide transfer of knowledgeAssist the sales organization to create work statements and estimates of hours Maintain skills and certifications for the industry vertical(s) and solutions to which you are alignedPerform other duties as assigned by managementCompetencies
Must demonstrate subject matter expertise in areas of concentration: server requirements, operating systems, Domain structure, storage design, and hypervisor technologyStrong understanding of IP networking (multiple layer types) and OSI model Skilled network and systems analytic skills - good troubleshooting skills Develop comprehensive documentation of implemented products and solutions Customer results and outcomes drivenGood interpersonal relationship skills Demonstrate an ability to mentor aspiring engineers Results oriented - demonstrate desire to achieve or surpass standards of excellence Multi-tasker Passionate about the quality and timely delivery of services Learner, challenges self to be subject matter expertOrganized and detail oriented, yet flexible and agile Excellent communications skills; written and oral Problem solving skillsRequired Technical Experience/Skills
Administer and troubleshoot OS and system level issues in a virtualization environment, including hardware problems on physical servers. Specific experience with Cisco, HPE and/or Dell hardware is preferred.Specific experience with VMware and Hyper-V hypervisors (AHV is also preferred).Specific experience with Hyper Flex and Nutanix hyperconverged solutions is preferred. Detail documentation of any changes to the environment, develop new documentation for existing and/or new systems.Ensure all architected solutions conform to high availability standards for a production infrastructure.Support, maintain, and continually improve storage and other related virtualization hardware and peripherals in a rapidly growing and ever-evolving set of environments.Expert knowledge of SAN technologies is required. (i.e. Nimble, Dell EMC, Pure Storage)Lead and manage technical projects as assigned.Document and train other staff members on the operation of newly implemented infrastructure.Perform tier 2 and 3 incident management in support of client environments.Research and prototype new tools and technologies to meet both new business requirements and evolving technical requirements such as automated software development and delivery pipeline, DevOps integration/automated deployment. Expert knowledge of physical compute, storage, and related data center infrastructure.Expert knowledge of virtualization design, implementation, troubleshooting, high availability, performance tuning, and virtual development environments.Experience with Python and shell scripting.Experience with Microsoft Azure and related Azure platforms integrations in a hybrid data center infrastructure model.Required Education and Experience
BS in Computer Science, Engineering or related discipline with an IT focus is preferred5+ years of experience in a similar role requiredIndustry Certifications are Preferred (Cisco, Microsoft, ITIL, etc.)
Must be authorized to work in the U.S. for any employer
PIb054ebce688e-3453
Read LessThe Sr. Azure Solutions Engineer is responsible for designing, creating, and supporting the Azure relationship used in our hosting services operation. The engineer will be focused on improving the stability and performance of systems, maintaining and improving the security posture of environments, continuous monitoring of system health, and troubleshooting issues that arise. The engineer will also work independently as a lead engineer when migrating or onboarding new clients into Azure services that have a high technical demand. As part of the position, the engineer will be responsible for accurately recording information relayed from customers along with key troubleshooting steps and results in the case management system. The engineer will manage their personal queue of open cases and continually follow up to ensure timely incident resolution and customer satisfaction. The engineer will proactively identify and take steps to resolve or eliminate recurring incident types and participate in process improvement and knowledge documentation to positively impact customer satisfaction and increase operating effectiveness and efficiency.
Essential Functions
Ability to deliver well-crafted bill of materials and statements of work on client projects and design builds in the Azure stackAble to adapt with the quickly evolving Microsoft CloudWork in tandem with management on making key decisions on how to manage and roll out cloud infrastructure and systems Understanding of Azure networking concepts and integration to LAN/WAN technologies, including express route and site to site VPNsExpertise with Azure storage management techniques and optimization, including review of future storage options and their strategic applicationsMaintain deep technical knowledge of Azure solution areas including design, sizing, monitoring, and financial impactResponsible for the management and upkeep of Azure systems for delivery of cloud and traditional managed services Maintain strong knowledge of Azure solutions and lead design relative to implementing technologies that comprise Cloud/Data Center services and solutions.Gather requirements, design, and deploy solutions to meet business needs.Design onboarding and migration projects as a technical lead as well as execution of the build and migration of resources to AzureWork with a variety of 3rd party applications for migration into corresponding Azure modelsCreation and management of scripts for automation of tasks and scaling of environments.Assist in regulatory audit (PCI, HIPAA, etc.) remediation and designRespond to support queues promptly and document incidents accurately and simultaneously into the case management system.Monitor and enforce system security guidelines for clients, in particular where they involve Azure resourcesProvide exceptional customer service to all clients.Proactively support and maintain effective user relationships by educating clients on system operations and applications.Utilize existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity.Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.Acquire and maintain knowledge of relevant Azure services and support policies to provide technically accurate solutions to customers.Assist to develop internal documentation and procedures related to specific customer environments.Competencies
Customer focused
Understanding of IT processes and procedures concepts
Excellent troubleshooting capabilities
Strong analytical and problem-solving ability to effectively prioritize and execute tasks
Good written, oral and interpersonal communication skills
Highly self-motivated and directed with keen attention to details
Ability to work both independently and in a collaborative team environment
Ability to grow and learn new technologies
Required Technical Experience/Skills
Strong working knowledge Microsoft Cloud Services, including, but not limited to, Azure IaaS/PaaS, Azure Active Directory, and Azure Networking and Storage
Ability to configure and work with Azure auto-scaling
Strong working knowledge Microsoft 365, including, but not limited to Teams, Enterprises Mobility and Security Suite, and Azure Entra ID
Able to adapt with the quickly evolving Microsoft Cloud
Basic automation experiences with PowerShell
Proficiency with Microsoft Core technologies (Active Directory, DNS, DHCP and major network protocols)
Strong working knowledge of Azure Security Solutions
Strong Azure Disaster Recover-as-a-Service (DRaaS) concepts
Strong working knowledge of general networking concepts
Extensive experience in migrating clients and services into the Microsoft Cloud Experienced with Windows Server Operating
Work Systems
Position is typically Monday through Friday, 8am to 5pm Eastern. Work time must be flexible for occasional outside normal business hours work based on client demand or need. Remote workplace is available for candidates, outside of occasional job requirements needed to be onsite at a Weidenhammer or client locations. Participation as an escalation point for the on-call team roughly every 6 weeks.
Travel
Travel dictated by customer engagements.
Required Education and Experience
BS in Computer Science, Engineering or related discipline with an IT focus is preferred
4+ years of experience in a similar role required
Work Authorization/Security Clearance (if applicable)
Must be authorized to work in the U.S. for any employer
AAP/EEO Statement
Weidenhammer Systems Corp. is an equal opportunity employer.
PIb1a95a726afb-1588
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