The Inside Sales Representative provides for the short and long-term growth of Alpha Dumpster through providing over the phone customer service and sales support.
$1000 Retention Bonus
Essential Job Functions:
Respond to inbound calls or emails within inside sales environment from construction customers requesting service with Alpha Dumpster. Convert incoming calls into sales. Records details of sales transactions and submit reports to Sales ManagerMake outbound calls to current and prospective customers, explain details of different products and services offered and initiates salesEnter sales orders. Accept payment and apply it to the appropriate customer accountDetermine customer needs and recommend appropriate products and solutions. Proactively promote Alpha Dumpsters products and services to customers for cross/up-sell opportunitiesEstablish customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Analyzes and understands the choices and capacities of the customer and suggest suitable productsFollowing up on deliveries to ensure container arrived as scheduledServes as the customer's advocate by solving problems on the customer's behalf and by engaging the right departments and peopleOperate within our proprietary systems to complete your job efficiently and effectively. (Salesforce, Zendesk, Tower)Utilizes excellent verbal and written communication skills; including the ability to call, connect and interact with potential customersProvides customer retention by providing high level customer service and offering alternatives to cancellation requestQualifications:
Proven sales history with 2 years of progressive sales experience preferredDemonstrated ability to apply consultative and solutions-based selling skills.Computer skills necessary. Salesforce experience preferred. Proficiency in MS Outlook, Word and Excel.Highly motivated, self-starter who is also a team playerSuperior written and oral communication skills combined with above average organization, interpersonal, listening, presentation and problem-solving skills.Ability to handle a heavy volume of calls in a professional and efficient manner,Ability to multitask.Ability to react well under pressure, treat others with respect and take feedback.Organized and intellectually able to eliminate sales obstacles through creative and adaptive Read LessThe Waste Pro Sales Representative provides for the short and long term growth of WP revenues through targeted prospecting, business development, communication, relationship building, and sound consultative selling within a defined Division area (territory). Through developed partnerships and interaction with customers, commercial clients, franchisers, business leaders, governmental officials and key strategic partners, new contracts are acquired and/or existing contracts extended for the collection, processing, transportation and disposal of solid waste and recyclables. The Sales Representative uses consultative/strategic selling skills to understand economic and buying influences and works with their Sales Manager and other internal business partners (e.g. Division Managers) to meet client expectations and close deals. Additionally, this position supports the prospecting efforts for potential clients in a defined area, including municipal opportunities.
Essential Job Functions:Develops maximum potential sales volume and profitability within defined territory.Participates in partnership with Regional and Corporate Sales Managers in developing short and long-term strategic Market and Sales Planning.Meets or exceeds sales call activity goals for new sales.Clearly matches Waste Pro services and to sales support required to meet and exceed customer needs.Develops a strong customer base within the regional geographical area calling on prospective customers by phone or in person visits.Ensures customer satisfaction through direct communication and solicitation of feedback.Drives acquisition, retention and renewal of contracts by developing and maintaining critical relationships with customers, appointed staff and others influencing decision makers.Knows the competition and uses industry/company knowledge to prepare winning proposals.Accountable in partnership with corporate sales, marketing, and regional management for developing bid and RFP submittal packages and insuring that proposals meet all specification requirements, required pro-forma, pricing and professional quality in appearance/content.Interfaces with WP executives, managers, associates and customers in targeting opportunities and aggressively pursing leads.Actively or indirectly in partners with Region Sales Manager(s) in closing contracts through aggressive negotiation, competitive pricing and proactive adherence to defined sales strategy.In partnership with finance and regional management periodically initiates billing and contract audits to ensure best pricing and proper invoicing.Stays directly involved in complaint resolution and resolves issues as needed in support of the customer and in compliance with local, state and federal regulations.Actively participates in community events and activities where applicable to promote WP's distinguishable difference (e.g. Chambers of Commerce, Local League of Cities, Keep America Beautiful affiliates, SWANA, community cleanup events, civic associations, local charitable organizations, etc.).Keeps management apprised of individual and sales activities which may impact the Division, Region, and Company.Uses available technology to monitor, track and report sales activity. Accurately forecasts monthly, quarterly, and annual revenue sales opportunities.Partners with Corporate Sales, Marketing and Regional Specialists surrounding possibilities for press coverage, need for collateral literature, advertising and sponsorship recommendations.Researches and stays current regarding competitor services and pricing.Uses a standard format or sales automation tool for maintaining status of sales activities.Other Job Responsibilities:* Employees in this job classification must attend and participate in corporation sponsored training courses as assigned. * Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro.* Any additional job duties that may be assigned by the Supervisor.
Special Considerations/Physical Work Requirements:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) most of the work day;* Properly licensed with ability to drive a motor vehicle extensively within a defined sales area/territory
Work Environment:* Normal setting for this job is: Office Setting/Outside Sales.
Reporting Relationships:Reports To: Sales Manager
Read LessThe Construction Sales Representative is responsible for growing and maintaining Waste Pro's position within the construction and demolition (C&D) industry within a specified market area. The Waste Pro Construction Sales Representative provides for the short- and long-term growth of Waste Pro's temporary/event revenues, through targeted prospecting, business development, communication, relationship building, and sound consultative selling practices. Building on developed partnerships and interaction with prospects, current and construction clients, new contracts are acquired and/or existing contracts extended for temporary/event projects, for processing, transportation and disposal of construction and demolition materials. The Construction Sales Representative uses consultative/strategic selling skills to understand economic and buying influences and works with their Sales Manager and other internal business partners (e.g. Division Managers) to meet client expectations and close deals.
Essential Job Functions:Develops maximum potential sales volume and profitability within defined territory.Effectively develops, manages a list of qualified temporary C&D opportunities.Maintains strong relationships with drivers, operators, customer service and account contacts to ensure service and safety commitments are met.Participates in partnership with Regional and Corporate Sales Managers in developing short and long-term strategic Market and Sales Planning.Meets or exceeds sales call activity goals for new sales.Clearly matches Waste Pro services and to sales support required to meet and exceed customer needs.Develops a strong customer and prospect base within the regional geographical area calling on prospects and customers by phone or in person visits to construction demolition project sites.Ensures customer satisfaction through direct communication and solicitation of feedback.Drives acquisition, retention, and renewal of contracts by developing and maintaining critical relationships with customers, appointed staff and others influencing decision makers.Knows the competition and uses industry/company knowledge to prepare winning proposals.Accountable in partnership with corporate sales, marketing, and regional management for developing bid and RFP submittal packages and ensuring that proposals meet all specification requirements, required pro-forma, pricing and professional quality in appearance/content.Interfaces with WP executives, managers, associates and customers in targeting opportunities and aggressively pursuing leads.Actively or indirectly in partners with Region Sales Manager(s) in closing contracts through aggressive negotiation, competitive pricing and proactive adherence to defined sales strategy.In partnership with finance and regional management periodically initiates billing and contract audits to ensure best pricing and proper invoicing.Stays directly involved in complaint resolution and resolves issues as needed in support of the customer and in compliance with local, state and federal regulations.Actively participates in community events and activities where applicable to promote WP's distinguishable difference (e.g. Chambers of Commerce, Local League of Cities, Keep America Beautiful affiliates, SWANA, community cleanup events, civic associations, local charitable organizations, etc.).Keeps management apprised of individual and sales activities which may impact the Division, Region, and Company.Uses Salesforce CRM and other tools to manage opportunities, plan follow-up activities and report sales activity. Accurately forecasts monthly, quarterly, and annual revenue sales opportunities.Researches and stays current regarding competitor services and pricing.Partners with Corporate Sales, Marketing and Regional Specialists surrounding possibilities for press coverage, need for collateral Literature, advertising, and sponsorship recommendations.Other Job Responsibilities:* Employees in this job classification must attend and participate in corporation sponsored training courses as assigned. * Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro.* Any additional job duties that may be assigned by the Supervisor.
Read LessThe Customer Service Supervisor will oversee the daily operations of the customer service department, ensuring high levels of customer satisfaction, efficient service delivery, and the effective management of the team. This role is responsible for training staff, addressing customer concerns, and implementing best practices to enhance the quality of service.
Key ResponsibilitiesTeam Leadership:
Supervise and guide customer service representatives to achieve departmental and company goals.Conduct regular performance evaluations and provide feedback.Customer Support:
Handle escalated customer inquiries and complaints with professionalism and empathy.Develop and maintain strong relationships with customers, ensuring their needs are met.Training and Development:
Train new hires in customer service policies and procedures.Organize ongoing training programs to improve team skills and service knowledge.Operational Management:
Monitor team performance metrics and implement improvements when necessary.Ensure compliance with company policies and procedures.Reporting and Analysis:
Prepare regular reports on customer service performance and customer feedback.Analyze data to identify trends and areas for improvement.Collaboration:
Work closely with other departments to resolve issues and improve delivery of service.Participate in budget planning and resource allocation for the customer service department. Read LessThe Landfill Equipment Operator is responsible for the inspection of incoming waste and the placement and management of that waste on the site as well as moving and spreading waste and earth. The efficient and safe operation of the site.
Essential Job Functions:Able to operate a front-end loader and other heavy equipment.Understand refuse disposal policies, procedures, guidelines and practices.Ability to manipulate heavy equipment control levers.Ability to understand and carry out oral and written instructions.Ability to maintain written records.Hear in the normal audio range with or without correction.See in the normal visual range with or without correction.Exhibit normal range of body motion.Qualifications:* Must have a valid driver's license for the state in which the position works. Requires a clean driving record. * 2 years of experience operating heavy equipment * 24 hour Landfill Operators License preferred. * High school Diploma or GED preferred
Other Job Responsibilities:* Employees in this job classification must attend and participate in corporation sponsored training courses as assigned. * Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.* Any additional job duties that may be assigned by the Supervisor.
Read LessEveryday thousands of Waste Pro trucks serve millions of customers. It takes professional, experienced, hardworking and dedicated people, working together, to accomplish this task. Work with the brightest people in the industry while driving some of the finest trucks built.
Did you know that Waste Pro offers a $10,000.00 driver award? This award designed specifically for drivers is attainable every 3 years when the driver meets specific criteria. (Yes... it happens all the time) If you are energetic, team oriented and love a challenge apply with Waste Pro and be the Distinguishable Difference!
Summary of position: The Waste Pro Residential Driver operates refuse collection vehicles on pre-assigned and special routes to pick up garbage, yard waste, or recycling. Oversees work of helpers assisting on assigned route; performs pre-trip and post-trip truck check and cleaning; and performs other related work as assigned. Work is performed under supervision and performance is reviewed while in progress and upon completion through direct observation of routes, and discussion of problems
Essential job functions:
Safely drives truck on pre-established route in accordance with Decision Driving principles within prescribed time. Collects and dumps garbage and refuse into refuse trucks while covering a designated route in a residential zone. Unloads refuse trucks at the landfill, transfer station, or similar facility.Provides Distinguishably Different level of service through courteous and expeditious customer service in all aspects of refuse operation to the general public and customers. Exhibits a positive attitude towards company, customer and municipal goals.Ensures garbage and recyclables at residences are picked up and transferred properly; pick up may require using back door. Tags improper refuse containers and waste.Performs Daily Pre and Post Trip inspections as set forth by Waste Pro procedures and D.O.T. guidelines. Completes Safety Lane activity and DVIR daily in accordance with Waste Pro safety lane guidelines. Includes inspection under hood, check under carriage, check fluid levels and air tires.Maintains clean truck and washes exterior weekly. Inspect/Clean Truck: Lift hood, inspect under the hood, walk around and check under carriage; pump gas, check fluid levels and air tires - Uses air gauge, dipstick for levels, and gas pump nozzle for gas fill.Performs a variety of manual duties in the clean-up of scattered refuse; moves and empties large trash bins using truck hydraulics.Prepares, maintains, and submits required company and regulation-mandated reports and documents.Responsible for all persons working on vehicle during the designated route.Must comply with all Department of Transportation and State requirements for operators of commercial motor vehicles.May be required to work during emergency situations.Other job responsibilities: Employees in this job classification must attend and participate in corporation sponsored training courses as assigned. Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro. Any additional job duties that may be assigned by the Supervisor.
Work environment: Works in a variety of environment conditions, including wide temperature and weather variations including heat, cold, snow, rain, wind; noise and vibrations, fumes, odors and dust.
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