Relief Scale House Attendant LRI, a Waste Connections Company, is seeking a highly dependable and customer-focused part-time relief scale house attendant to support operations across Pierce County sites. This union-represented relief position plays a key role in maintaining safe traffic flow, accurate transaction processing, and a consistently professional customer experience at our transfer stations. Location: This position may be assigned to work at transfer station locations in Bonney Lake, Puyallup, Graham, Gig Harbor, and Lake Bay, based on operational needs. Pay: $25.11/hour (Union) Schedule: Start times vary by location, with shifts beginning at either 8:00 am or 9:00 am; this is a relief position without a fixed schedule, with the highest coverage needs occurring on Fridays, Saturdays, Sundays, and Monday helper shifts--averaging 20 hours per week. Why This Role Matters The Scale House Attendant is the first point of contact for customers entering the site. This role requires a strong balance of customer service, accuracy, and operational awareness in a fast-paced, high-traffic environment. Work performed at the scale directly impacts site safety, efficiency, and customer satisfaction. As a relief member of the team, you must be flexible, reliable, and adaptable. What You'll Do Deliver excellent customer service: Greet customers as they enter the scale, provide clear instructions, and respond professionally to questions and concerns throughout the day. Work in an open-window environment: Communicate clearly with customers through an open service window while managing background noise and outdoor conditions. Process transactions accurately: Calculate weights, fees, and taxes; process cash, credit card, and charge transactions; and balance cash drawers at the end of each shift. Ensure data accuracy: Enter customer, material, and load information efficiently and accurately using computer systems and a 10-key calculator. Apply waste acceptance policies: Verify acceptable materials, identify restricted items, and escalate concerns according to established site procedures. Support safe traffic flow: Maintain organized vehicle queues, provide concise directions, and coordinate with yard staff to ensure safe and efficient movement through the site. Communicate effectively: Manage phone calls and in-person inquiries while processing transactions; notify supervisors of disputes, unusual loads, or operational issues. Work collaboratively: Support coworkers during peak periods and ensure smooth handoffs between shifts. Maintain an organized workspace: Keep the scale house clean, stocked, cash-secure, and audit-ready while safeguarding customer and company information. What Excellence Looks Like Maintain high levels of accuracy and timely drawer reconciliation Remain calm, professional, and courteous during busy or challenging conditions Transition smoothly between customer interaction, data entry, and transaction processing Identify and escalate issues early to support safe operations Contribute positively to a team-oriented work environment Required Qualifications Valid Driver's License Proven customer service experience in a fast-paced environment (retail, banking, dispatch, teller, or similar) Demonstrated reliability and stability with a strong attendance history Prior cash handling and cash reconciliation experience Solid computer and data entry skills; 10-key proficiency preferred Clear verbal communication skills, including the ability to be understood through an open service window Sound judgment and ability to apply policies consistently and professionally Ability to work a relief schedule, including weekends and occasional overtime as required by operational needs Dependable transportation and the ability to travel between assigned sites if needed Physical
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