Front Desk Representative duties and responsibilities
Keep front desk area clean; tidy and supplied with all the necessary supplies
Greet, communicate with and welcome guests
Answer all incoming calls, redirect calls when needed, send calls to voicemail
Prepare and manage outgoing mail; keep postage account full and available
Monitor, sort and forward emails, faxes and voicemails
Monitor front desk supplies, advise when necessary to reorder
Update customer’s records in Hawksoft database, such as emails, address and phone information
Take information for quotes, including Homeowners, Auto, Boat, ATV, Motorcycles, et.
Sort and put commercial lines policies in binding combs for distribution to insureds.
Front Desk Representative job requirements and qualifications
One year experience as Front Desk Representative
Hands on experience with office machines, such as fax, calculator, printer and computer
Knowledge of office dynamics
Working knowledge of Microsoft Office
Sense of ownership and pride in your performance and its impact on company’s success
Critical thinker and problem- solving skills
Team player
Good time-management skills
Great interpersonal and communication skills
Customer-oriented mindset
High School diploma or equivalent required
Able to understand and maintain electronic files of customers and the filing system
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