Coordinate patient scheduling and flow throughout the day by providing accurate
scheduling based on provider
Understand the doctor’s flow and when to schedule follow up appointments
Contact insurance companies and accurately input coverages into patient account
Accurately record all charges to and payments made
to the patient’s accounts.
Effectively handle and/or direct patient questions and complaints; know when to refer
to office manager
Maintain HIPPA compliance
Follow required OHSA safety procedures as necessary
Ensure reception area and front desk areas are clean and organized
Create a positive experience when scheduling patients over the phone
Outstanding positive attitude and demeanor
Professionalism and professional image
Strong multi-tasking and organizational skills
Computer proficiency and ability to learn new software
Excellent verbal and written communication skills
Teamwork
Conflict resolution and problem solving skills
Timely submissions and management of insurance pre-authorizations and plans
