Job Summary
Join our dynamic team as a Dispatcher/Customer Service Representative, where you'll be the vital link ensuring smooth transportation operations and exceptional customer interactions. In this energetic role, you will coordinate fast paced deliveries, manage dispatching tasks, and provide top-tier support to clients and drivers alike. Your proactive communication skills and attention to detail will drive efficiency across our logistics network, making a tangible impact on our success. This position offers an engaging environment for motivated individuals eager to thrive in management and customer service.
Duties
Coordinate and dispatch deliveries using transportation management systems ensuring timely deliveries.Utilize GPS and GIS tools to monitor driver locations, optimize routes, and enhance transportation planning efficiency.Communicate clearly with drivers and customers via multi-line phone systems, maintaining professional phone etiquette at all times.Enter data accurately into management platforms to track deliveries and driver status.Maintain proper documentation and adherence to logistics procedures.Close the office following standard procedures and protocols.Oversee transactions, refunds or escalated complaintsCommunicate issues, incidents or shift updates to managers.Train or mentor new associatesEnsure cleanliness, organization, and compliance with company policies during shifts.Requirements
Willingness to work evenings and weekends.Demonstrated experience with transportation management systems.Strong knowledge of GPS, GIS, and transportation planning tools to enhance dispatching accuracy.Excellent communication skills with proficiency in phone etiquette and clear verbal/written correspondence.High typing speed with attention to detail for efficient data entry into multiple systems.Ability to multitask effectively within a fast-paced environment using multi-line phone systems.Analysis skills to interpret transportation data for operational improvements.Ability to stay calm under pressure and de-escalate customer concerns. Read Less