Job Title: Custom Project Engineer
Hybrid | Port Washington, NY 11050 (Western Nassau County / Long Island)
Check out our address!
WAC Group is seeking a Custom Project Engineer to join our growing Sales Operations team. In this highly visible role, you will serve as a technical resource and project leader, partnering with Sales, R&D, Customer Service, and Manufacturing teams to develop customized solutions that exceed customer expectations while supporting company profitability.
Why Join WAC Group?Beautiful and newly renovated headquarters with FREE onsite EV charging for our employees!Robust benefits and perks package!Merit-based compensation structure!Career growth and professional development opportunities!Collaborative and supportive team environment!What You'll DoManage Custom Quotations and ProjectsOwn and manage quotations within assigned territories and channels to ensure accuracy, validity, and timely follow-upCreate custom quotations while working closely with R&D teams to minimize cost and lead-time impactsPrepare material quotations for Inside Sales, Outside Sales Representatives, and customers, including air freight estimatesValidate custom leads by gathering and documenting project requirements with customers and sales partnersTrack project status and proactively communicate delivery schedules and updatesFollow up on outstanding quotations to maximize project conversion and secure profitable ordersProvide Technical Solutions and Design SupportInterpret customer requirements and recommend solutions that maximize value and profitabilityCreate CAD drawings to support custom pricing requests and project developmentComplete fixture schedule crossovers and layoutsIdentify alternate solutions for discontinued products and potential material conflictsProvide design guidance and project support based on manufacturing capabilitiesReview project opportunities and identify requirements involving job names, commissions, and project-specific considerationsDeliver Exceptional Customer SupportServe as a trusted technical resource for customers, sales representatives, and internal teamsRespond to escalated inquiries regarding pricing, lead times, project status, and competitive situationsPartner across departments to ensure a seamless customer experienceBuild and maintain strong long-term relationships with customers and business partnersManage expectations through proactive communication and problem resolutionIn this role, you will:
Consistently meet or exceed margin and profitability objectivesSuccessfully convert custom project opportunities into awarded businessDeliver projects and quotations that support on-time delivery performance goalsMaintain high levels of responsiveness and accuracy while resolving customer inquiriesBecome a trusted partner to cross functional teamsConsistently identify creative solutions that balance customer needs with manufacturing capabilitiesIdeal BackgroundsYou may currently have experience as a:
Project EngineerSales EngineerMechanical EngineerIndustrial EngineerProduct EngineerDesign EngineerTechnical Project EngineerManufacturing EngineerEngineering Project CoordinatorThe expected salary is $84,000 - $100,000. The actual compensation will be determined based on experience and other factors allowed by law.We recognize people as our most valuable asset. Our competitive salary and benefits package includes: paid time off; medical & dental coverage (including family coverage), vision, life, 401(k); tuition assistance; and continuous training and development.
WAC is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, WAC complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.
Please note, all responsibilities outlined in the above job description are subject to change as needed. All efforts will be made to ensure proper notice is given for changes in responsibilities.
Job Summary:
WAC Lighting is looking for a Call Center Representative to add to our sales support team in our Port Washington, NY Global Headquarters. In this role, you will be an integral part of supporting our clients through customer service, and technical support.
Major Duties and Responsibilities:
Critical Success Factors
Ability to hit monthly goals such as call, live chat and working rate targetsAbility to work as a team player to hit team goals such as drop call targetsAbility to take self-guided product trainings in a timely and efficient matter
Requirements:
2+ years of experience working directly with customers, preferably in a call center environment.Superior customer service skills.Strong interpersonal, analytical, verbal and written communication skills.Ability to interact and communicate with individuals at all levels of the organization.Attention to detail in composing materials, establishing priorities and meeting deadlines.Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results.Strong organization and attention to detail skills a must.Strong knowledge of a variety of computer software applications - SAP a big plusWe recognize people as our most valuable asset. Our competitive salary and benefits package includes: paid time off; medical & dental coverage (including family coverage), vision, life, 401(k); tuition assistance; and continuous training and development. For immediate consideration, please e-mail your resume to: hr@ waclighting.com Given the high volume of responses, only qualified candidates will be contacted.
WAC is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, WAC complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.
Please note, all responsibilities outlined in the above job description are subject to change as business needs change . All efforts will be made to ensure proper notice is given for changes in responsibilities.
Read LessJob Title: Cash Application Specialist
Hybrid | Port Washington, NY 11050 (Western Nassau County / Long Island) Check out our address!
If you enjoy...
Building strong customer relationships while balancing business riskAnalyzing financial data and making informed credit decisionsSolving account discrepancies and driving resolutionsCollaborating across Sales, Customer Service, and Finance teamsImproving processes and finding opportunities for automation and efficiency...we would be excited to hear from you!
WAC Group is seeking a detail-oriented Cash Application Specialist to play a critical role in ensuring the accuracy and integrity of our Accounts Receivable operations.
You will serve as a key partner to Finance, Credit, Sales, Customer Service, and Operations teams by ensuring customer payments are applied accurately, discrepancies are resolved quickly, and financial data remains reliable and actionable.
If you enjoy problem solving, identifying process improvements, working with data, and collaborating with essential teams, this is an excellent opportunity to build your career within a growing manufacturer and technology company.
Why Join WAC Group?Beautiful and newly renovated headquarters with FREE onsite EV charging for our employees!Robust benefits and perks packages!Merit-based compensation structure!Career growth and professional development opportunities!Collaborative and supportive team environment!Opportunity to directly impact process improvements and automation initiatives!What You'll DoContribute to the Cash Application ProcessEfficiently post customer payments across multiple business unitsProcess Lockbox, ACH, credit card, electronic check, and other payment transactionsReconcile daily cash activity and support General Ledger balancing activitiesSolve Payment DiscrepanciesInvestigate unapplied cash, short payments, deductions, and payment variancesPartner with Credit, Sales, Customer Service, and customers to identify root causes and resolve issuesProactively follow up on outstanding items to ensure timely resolutionImprove Financial OperationsIdentify opportunities to improve workflows and reduce processing delaysParticipate in process improvement initiativesSupport reporting and data analysis activitiesHelp strengthen processes, accuracy, and operational efficiency across Accounts Receivable functionsWhat Success Looks LikeIn this role, you will:
Contribute ideas that improve efficiency, automation, and reporting qualityBuild strong working relationships across Finance, Sales, Credit, and Customer Service teamsIdeal BackgroundsYou may currently have the following experience and be ready to take the next step in our career:
Cash Application SpecialistAccounts Receivable SpecialistCredit & Collections SpecialistAccounting Operations AssociateThe expected hourly rate is 27.00-28.00 per hour. The actual compensation will be determined based upon experience and other factors allowed by law.
We recognize people as our most valuable asset. Our competitive salary and benefits package includes: paid time off; medical & dental coverage (including family coverage), vision, life, 401(k); tuition assistance; and continuous training and development. For immediate consideration please apply as instructed. Given the high volume of responses, only qualified candidates will be contacted.
WAC is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, WAC Group complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.
Please note, all responsibilities outlined in the above job description are subject to change as needed. All efforts will be made to ensure proper notice is given for changes in responsibilities.
ASK ABOUT OUR PERFORMANCE BASED SALES INCENTIVES!
Inside Sales & Customer Account Specialist
Hybrid | Port Washington, NY 11050 (Western Nassau County / Long Island) Check out our address!
Drive Sales Growth for an Industry-Leading LED Lighting Systems & Smart Technology Manufacturer!
If you enjoy building relationships, supporting customers, uncovering opportunities, and being a trusted resource throughout the sales process, we would be excited to hear from you!
You'll partner closely with outside sales representatives, distributors, contractors, architects, designers, and project stakeholders to identify opportunities, solve problems, support product adoption, and drive revenue growth across your assigned business channel and territory.
Why Join WAC Group?
Beautiful newly renovated headquarters with FREE onsite EV charging!Robust benefits and perks packages!Merit-based compensation structure!Career growth opportunities!Culture of innovation and a fast, exciting, team focused culture!What We're Looking For
2+ years of experience working with or selling electronics-related products such as LED lighting, devices, Audio/Visual, electrical, or similar technical product categories.Strong customer service and relationship-building skillsAbility to thrive in a fast-paced environment with multiple prioritiesExperience using CRM systems such as HubSpot, Salesforce, SAP, Zendesk, or similar platformsWillingness and ability for occasional travel to trade shows, customer visits, and industry eventsWhat You'll Do
Become a Trusted Partner to Customers and Sales Teams
Serve as a primary point of contact for customers, distributors, and sales representativesRespond to inquiries quickly and professionallyBuild lasting relationships that drive customer satisfaction and repeat businessSupport customers through the entire project and order lifecycle
Drive Sales Growth
Partner with outside sales representatives to pursue new business opportunitiesIdentify upsell and cross-sell opportunitiesSupport promotional initiatives and product launchesDrive leads and opportunities through HubSpot and CRM tools
Own the Customer Experience
Collaborate with Engineering, Quotations, Supply Chain, and Customer Service teams to ensure successful outcomesHelp customers navigate complex projects and product selections
What Success Looks Like
In this role, you will:
Consistently deliver exceptional customer serviceRespond quickly to customer and sales team requestsConvert inquiries into opportunitiesSupport territory growth and sales objectivesMaintain strong CRM data integrity and pipeline visibilityBecome a trusted resource for customers and internal teams alike
Ideal Backgrounds
You may have achieved success in these areas or others and be ready to advance your career!
Inside Sales RepresentativeSales Support SpecialistCustomer Success SpecialistQuotations SpecialistLighting Sales RepresentativeElectrical Distributor Sales AssociateCustomer Account SpecialistThe expected salary is $66,300 - $68,00. The actual compensation will be determined based on experience and other factors allowed by law.
We recognize people as our most valuable asset. Our competitive salary and benefits package includes: paid time off; medical & dental coverage (including family coverage), vision, life, 401(k); tuition assistance; and continuous training and development. For immediate consideration please apply as instructed. Given the high volume of responses, only qualified candidates will be contacted.
WAC is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, WAC Group complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.
Please note, all responsibilities outlined in the above job description are subject to change as needed. All efforts will be made to ensure proper notice is given for changes in responsibilities.
