Title: Customer Care Agent
Pay Rate: 22-28/hr based on experience
Reports To: Customer Care Manager
Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints.
Essential Functions:
Train, explain tasks, and assist in the solution of customer problems.Answer incoming phone calls, faxes, emails and respond to customer requests.Identify and assess customer’s needs to achieve satisfaction.Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.Go the extra mile to engage customers.Key in new box information for all accounts.Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.At the end of each month, responsible for storing the previous month’s files in VRC boxes.Work on special projects as required by the Customer Service Manager or Director ofOperations or as needs arise.Requirements:Competencies:
Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.Must have some computer knowledge.Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.Ability to work with external customers, potential customers, vendors, and suppliers.Able to retain knowledge of services lines, prices, and delivery times.Ability to multi-task, prioritize and manage time effectively.Flexible, spontaneous, and able to deal with the unexpected.Work Environment: Must be able to tolerate heat in the summer and cold in the winter.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.
Education and Eligibility Requirements:
One (1) years’ experience.Knowledge and ability-English and grammar.Pleasant telephone voice/manner.Ability to operate simple office equipment sufficiently to perform the job.Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy.Must have proven customer support experience.Must know 10-key by touch.Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.
Read LessTitle: Driver
Reports to: Director of Operations (“DOO”) or management designee
Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies.
Essential functions:
Drive vans or box trucks to customer locations for service needs.Report to work on time prepared to perform the duties of the position.Meet department productivity and quality standards.Receive, comprehend, and respond appropriately to direction.Work with customers to fulfill customer service requests.All other duties as assigned by supervisor or DOO.In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on company vehicles, if necessary.Requirements:Competencies:
Has a positive and respectful attitudeAble to accept change in directions as customer needs change.Well organized and detail orientedAble to work both in a team environment and as an individual contributor.Able to follow all company policies and procedures.Self-motivatedWorks well under pressure.Good knowledge of city streets or able to read a city map.Ability to use handheld device, electric pickers, drive van or box truck.Work environment: Must be able to tolerate heat in the summer and cold in the winter.Physical demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.
Education and eligibility requirements:
High School Diploma or equivalentValid driver’s licenseMVR CheckBackground checkMust be able to pass random drug screens.Must be able to carry a cell phone to be in constant communication with the Records CenterStrong commitment to accuracy and qualityMust be able to work overtime and available around the clock including holidaysStrong directional awareness and navigational skillsCommercial Driver’s License, if applicableOther duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.VRC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, military and veteran status, marital status, age, or any other basis protected by applicable federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the Fair Chance Ordinance.
Read LessPURPOSE: Under direct supervision, this position is responsible for accurately performing the duties and responsibilities described herein. Additionally, this position can be tasked with operating company equipment and vehicles and while operating said equipment or vehicles the employee will use the utmost care and discretion by adhering to all Occupational Health and Safety regulations, all federal/state transportation laws and any related company policies or procedures.
Job Summary
Candidate must be able and willing to:
Barcode and process new boxesPull access list.Refile Boxes/FilesBarcode and process boxes scheduled for destruction.Perform responsibilities related to bay consolidations.Demonstrate proficiency in operating a picker forklift or other company equipment.Prior to signing out equipment performs operations and safety check, including battery, brakes, lift controls, and fire extinguisher.Proceeds safely to assigned area to pull, load and move boxes.Warehouse maintenanceMake pickups and deliveries.Vehicle maintenanceOther duties as assigned.At the end of each day, return equipment to the correct charging station, and prepares equipment for daily (overnight) charge.Unique Challenges
Strong commitment to accuracy and qualityBe self-motivated and work independently.Motivated by accountability to productivity, accuracy, and timeliness measurements.Always maintain strict company confidentiality and security.Requirements:Qualifications
Valid driver’s license with clean MVR and clean background checkHigh School Diploma minimumProblem solving skills to solve process problems.Physically able to perform labor intensive tasks every day (Continuous lifting of 40-50 lb. boxes)Good eye/hand coordination and good motor skillsWork well under time constraints and productivity requirements.Willing to follow established procedures yet be creative to offer suggestions for improvements.Willing to perform tasks at significant heights (12-14 ft.)Ability to use handheld computer, electric pickers, drive van and bob truck.Flexibility to accept different work hours and assignments.Willingness to work overtime.Strong customer service backgroundDetail oriented work styleMust be dependable, reliable, and mature enough to handle equipment safely and sensibly.VRC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, military and veteran status, marital status, age, or any other basis protected by applicable federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the Fair Chance Ordinance.
Read LessPURPOSE: Under direct supervision, this position is responsible for accurately performing the duties and responsibilities described herein. Additionally, this position can be tasked with operating company equipment and vehicles and while operating said equipment or vehicles the employee will use the utmost care and discretion by adhering to all Occupational Health and Safety regulations, all federal/state transportation laws and any related company policies or procedures.
Job Summary
Candidate must be able and willing to:
Barcode and process new boxesPull access list.Refile Boxes/FilesBarcode and process boxes scheduled for destruction.Perform responsibilities related to bay consolidations.Demonstrate proficiency in operating a picker forklift or other company equipment.Prior to signing out equipment performs operations and safety check, including battery, brakes, lift controls, and fire extinguisher.Proceeds safely to assigned area to pull, load and move boxes.Warehouse maintenanceMake pickups and deliveries.Vehicle maintenanceOther duties as assigned.At the end of each day, return equipment to the correct charging station, and prepares equipment for daily (overnight) charge.Unique Challenges
Strong commitment to accuracy and qualityBe self-motivated and work independently.Motivated by accountability to productivity, accuracy, and timeliness measurements.Always maintain strict company confidentiality and security.Requirements:Qualifications
Valid driver’s license with clean MVR and clean background checkHigh School Diploma minimumProblem solving skills to solve process problems.Physically able to perform labor intensive tasks every day (Continuous lifting of 40-50 lb. boxes)Good eye/hand coordination and good motor skillsWork well under time constraints and productivity requirements.Willing to follow established procedures yet be creative to offer suggestions for improvements.Willing to perform tasks at significant heights (12-14 ft.)Ability to use handheld computer, electric pickers, drive van and bob truck.Flexibility to accept different work hours and assignments.Willingness to work overtime.Strong customer service backgroundDetail oriented work styleMust be dependable, reliable, and mature enough to handle equipment safely and sensibly.Able to pass a DOT PhysicalAble to driver a van or a 16ft Box TruckVRC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, military and veteran status, marital status, age, or any other basis protected by applicable federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the Fair Chance Ordinance.
Read LessTitle: Driver
Pay: $25-$26/HR
Reports to: Director of Operations (“DOO”) or management designee
Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies.
Essential functions:
Drive vans or box trucks to customer locations for service needs.Report to work on time prepared to perform the duties of the position.Meet department productivity and quality standards.Receive, comprehend, and respond appropriately to direction.Work with customers to fulfill customer service requests.All other duties as assigned by supervisor or DOO.In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on company vehicles, if necessary.Requirements:Competencies:
Has a positive and respectful attitudeAble to accept change in directions as customer needs change.Well organized and detail orientedAble to work both in a team environment and as an individual contributor.Able to follow all company policies and procedures.Self-motivatedWorks well under pressure.Good knowledge of city streets or able to read a city map.Ability to use handheld device, electric pickers, drive van or box truck.Work environment: Must be able to tolerate heat in the summer and cold in the winter.
Physical demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.
Education and eligibility requirements:
High School Diploma or equivalentValid driver’s licenseMVR CheckBackground checkMust be able to pass random drug screens.Must be able to carry a cell phone to be in constant communication with the Records CenterStrong commitment to accuracy and qualityMust be able to work overtime and available around the clock including holidaysStrong directional awareness and navigational skillsCommercial Driver’s License, if applicableOther duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.
VRC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, military and veteran status, marital status, age, or any other basis protected by applicable federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the Fair Chance Ordinance.
At VRC Companies, LLC, we would be nothing without our successful sales team. The Area
Development Manager will have a strong understanding of the sales process, excelling at cold
calling, creating proposals, building relationships, and closing deals. The ideal candidate will
be a quick learner with strong negotiating skills, the ability to showcase our offerings
compellingly, be personable and professional.
Objectives of this Role
Represent our company’s products and services, starting with a deep and comprehensive understanding and following with consumer research to identify how our solutions meet needs;Contact, build, grow and maintain a consistent pipeline with current clients and new leads through the successful implementation of sales and marketing strategies to meet weekly, monthly, and annual sales quotas;Generate leads and build relationships by organizing the daily work schedule to actively manage incoming sales opportunities of existing or potential new sales throughout the assigned territory;Develop and implement a territory action plan through comprehensive data analysis and adjust sales techniques based on prospect and client interactions.Daily and Monthly Responsibilities
Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities;Identify appropriate prospects, set appointments, make effective qualifying sales calls, timely follow up on leads, create proposals, and manage the sales cycle to close new business in all service categories offered;Possess in-depth core services product knowledge and be able to conduct demos and relay objection handling;Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often utilizing product demos and presentations;Escalation and handling of customer service items as directed by sales leadership;Coordinate with other sales leadership and staff to ensure company quotas and standards are being met, performing market research and regular competitor monitoring.Requirements:Skills and Qualifications
3+ years of account management experience (e.g. cold calling, customer service, proposal development, and closing deals)Excellent communication, interpersonal, problem-solving, presentation, and organizational skillsProficiency with technology such as Microsoft Office applications, sales management software, and CRM softwareA high level of personal integrityPreferred Qualifications
High School or EquivalentProven success rate at levels above quotasAbility to balance persuasion with professionalismStrong organizational skills Read LessPURPOSE: Under direct supervision, this position is responsible for accurately performing the duties and responsibilities described herein. Additionally, this position can be tasked with operating company equipment and vehicles and while operating said equipment or vehicles the employee will use the utmost care and discretion by adhering to all Occupational Health and Safety regulations, all federal/state transportation laws and any related company policies or procedures.
Job Summary
Candidate must be able and willing to:
Barcode and process new boxesPull access list.Refile Boxes/FilesBarcode and process boxes scheduled for destruction.Perform responsibilities related to bay consolidations.Demonstrate proficiency in operating a picker forklift or other company equipment.Prior to signing out equipment performs operations and safety check, including battery, brakes, lift controls, and fire extinguisher.Proceeds safely to assigned area to pull, load and move boxes.Warehouse maintenanceMake pickups and deliveries.Vehicle maintenanceOther duties as assigned.At the end of each day, return equipment to the correct charging station, and prepares equipment for daily (overnight) charge.Unique Challenges
Strong commitment to accuracy and qualityBe self-motivated and work independently.Motivated by accountability to productivity, accuracy, and timeliness measurements.Always maintain strict company confidentiality and security.Requirements:Qualifications
Valid driver’s license with clean MVR and clean background checkHigh School Diploma minimumProblem solving skills to solve process problems.Physically able to perform labor intensive tasks every day (Continuous lifting of 40-50 lb. boxes)Good eye/hand coordination and good motor skillsWork well under time constraints and productivity requirements.Willing to follow established procedures yet be creative to offer suggestions for improvements.Willing to perform tasks at significant heights (12-14 ft.)Ability to use handheld computer, electric pickers, drive van and bob truck.Flexibility to accept different work hours and assignments.Willingness to work overtime.Strong customer service backgroundDetail oriented work styleMust be dependable, reliable, and mature enough to handle equipment safely and sensibly.VRC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, military and veteran status, marital status, age, or any other basis protected by applicable federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the Fair Chance Ordinance.
Read LessTitle: Driver
Pay:23.00
Reports to: Director of Operations (“DOO”) or management designee
Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies.
Essential functions:
Drive vans or box trucks to customer locations for service needs.Report to work on time prepared to perform the duties of the position.Meet department productivity and quality standards.Receive, comprehend, and respond appropriately to direction.Work with customers to fulfill customer service requests.All other duties as assigned by supervisor or DOO.In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on company vehicles, if necessary.Requirements:Competencies:
Has a positive and respectful attitudeAble to accept change in directions as customer needs change.Well organized and detail orientedAble to work both in a team environment and as an individual contributor.Able to follow all company policies and procedures.Self-motivatedWorks well under pressure.Good knowledge of city streets or able to read a city map.Ability to use handheld device, electric pickers, drive van or box truck.Work environment: Must be able to tolerate heat in the summer and cold in the winter.
Physical demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.
Education and eligibility requirements:
High School Diploma or equivalentValid driver’s licenseMVR CheckBackground checkMust be able to pass random drug screens.Must be able to carry a cell phone to be in constant communication with the Records CenterStrong commitment to accuracy and qualityMust be able to work overtime and available around the clock including holidaysStrong directional awareness and navigational skillsCommercial Driver’s License, if applicableOther duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.
VRC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, military and veteran status, marital status, age, or any other basis protected by applicable federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the Fair Chance Ordinance.
Title: Customer Care Agent
Pay: 21.00
Reports To: Customer Care Manager
Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints.
Essential Functions:
Train, explain tasks, and assist in the solution of customer problems.Answer incoming phone calls, faxes, emails and respond to customer requests.Identify and assess customer’s needs to achieve satisfaction.Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.Go the extra mile to engage customers.Key in new box information for all accounts.Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.At the end of each month, responsible for storing the previous month’s files in VRC boxes.Work on special projects as required by the Customer Service Manager or Director ofOperations or as needs arise.Requirements:Competencies:
Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.Must have some computer knowledge.Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.Ability to work with external customers, potential customers, vendors, and suppliers.Able to retain knowledge of services lines, prices, and delivery times.Ability to multi-task, prioritize and manage time effectively.Flexible, spontaneous, and able to deal with the unexpected.Work Environment: Must be able to tolerate heat in the summer and cold in the winter.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.
Education and Eligibility Requirements:
One (1) years’ experience.Knowledge and ability-English and grammar.Pleasant telephone voice/manner.Ability to operate simple office equipment sufficiently to perform the job.Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy.Must have proven customer support experience.Must know 10-key by touch.Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.
Read Less