Job DescriptionJob DescriptionBenefits:
Incentive PayRetirementHoliday Pay401(k)Health insurancePaid time off
Technical Delivery Lead
Access Control | Hospitality & Multifamily
Voyager Access, Inc.
Voyager Access is a growing access control and technology company serving hospitality and commercial clients across the U.S. We are a 2nd generation family owned company with over 25 years in business.
We are seeking a highly accountable Technical Delivery Lead to support:
complex project delivery,
escalated troubleshooting,
technical delivery quality,
and continuous improvement across our operations.
The ideal candidate is a reliable technical operator who combines:
strong troubleshooting ability,
disciplined follow-through,
proactive communication,
and customer-focused delivery execution.
Responsibilities
Technical Leadership & Delivery Execution
Lead troubleshooting and resolution of escalated technical issues
Support complex installations and occupied-property deployments
Coordinate with installers, vendors, manufacturers, and project teams to support successful project delivery
Serve as the companys primary technical escalation resource
Help ensure projects meet Voyager Access technical delivery standards and customer expectations
Technical Ownership & Follow-Through
Maintain ownership of open technical issues until fully resolved and communicated
Track punch-list items, escalations, risks, and unresolved issues proactively
Communicate status updates clearly and professionally
Maintain organized technical notes, delivery documentation, and issue tracking
Surface risks early rather than allowing issues to escalate silently
Delivery Quality, Documentation & Continuous Improvement
Support technical QA and vendor onboarding
Build and improve technical standards, documentation, and troubleshooting resources
Identify recurring technical failures, delivery gaps, and process inefficiencies
Recommend improvements that strengthen delivery quality and scalability
Research and test new products, integrations, and software releases
Qualifications
Experience
815 years in:
access control,
electronic security,
low-voltage systems,
hospitality technology,
or related field-service environments
Including direct experience:
troubleshooting systems in the field,
leading complex installations,
and resolving escalated technical issues with customers, vendors, and manufacturers
Technical Capabilities
Strong candidates will have high technical capability in both:
hardware systems,
software/platform troubleshooting,
and understanding how those systems interact together in real-world deployments.
Working Style
highly organized and self-directed
strong written communicator
disciplined with follow-through
calm under pressure
proactive rather than reactive
customer-focused while maintaining standards and accountability
Location & Travel
Primarily remote
2540% travel expected
Preference for candidates in the Midwest, Northeast, or Mid-Atlantic
Compensation: Competitive base salary ($95,000$115,000) plus incentive pay tied to individual results
Flexible work from home options available.
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