Job Title: Repair Technician
Department: Operations
Reports To: Field Technical Support Manager
Supervises: N/A
Job Classification: Full-Time, Hourly, Non-Exempt
Salary Range: $25-$45 per hour, depending on location, experience, and skillset
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES
The main role of the Repair Technician is to provide technical expertise, training, and support for existing
and prospective clients. Additionally, the daily role will be to visit clients per schedule, test water chemistry, adjust
controllers and programming, cleaning and maintaining chemical feed equipment, as well as record keeping and
communication. More duties may be applied as clients and Vivoaquatics services and needs change.
Key Responsibilities Include:
Onsite visits to new and existing clients on a regular basis who are located across the Los Angeles, Orange County, and San Diego territoriesTrain clients, channel partners, etc. on chemical feed systems and VivoPoint softwareProvide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc.Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as neededPerform warranty repair and required maintenance of VivoPoint chemical feed systemsProvide regular chemical water tests and recommendations to clientsComplete onsite assessment and provide information and worksheet data as requestedTake photo documentation of job sites, projects, and work completions as requestedProvide material and labor cost estimates for repairs and installations as requestedRecord all service visit information on VivoPoint via entering manual readings, entering/updating service orders, and completing equipment profilesRecord detailed notes on all service visits in NetSuiteCommunicate visits, repairs, and follow up information to supervisors in a timely mannerMust wear appropriate PPE at all timesMust communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of needMust maintain company vehicle and appearance at all times. Vehicles must be serviced and kept clean and organized at all timesPerform regular inventory or parts and equipment within your possession as requestedCommunicate with managers and billing department regarding job and project completions and parts used in a timely mannerMust be able to gather parts and equipment from supply houses and other locations as requestedAttend meetings, trainings, and company gatherings as neededResponsible for thorough knowledge of management company policies and property community policiesAdditionally duties may be assigned based on changes in client needs and in company needs and services offeredRequirements:QUALIFICATIONS
Excellent interpersonal communication skillsMust maintain the highest level of professionalism at all times: must maintain a professional appearance, and must have a friendly and professional attitudeMust possess high organizational skills and be detail orientedMaintain a strong work ethic, be self-motivated, and have a high sense of responsibilityStrong computer skills in MS Office (Email, Word, Excel, Calendar), GSuite (Gmail, Google Sheets, Google Docs, Calendar), or similar.Strong knowledge of commercial water chemistry and balancing water chemistryStrong knowledge of various manufacturers’ circulation and filtration systems and chemical automation systems and chemical feed devicesExceptional knowledge of swimming pool regulations and codesAbility to travel out-of-state and overnight when neededAbility to work nights and weekends as neededExperience and first hand knowledge of electrical and plumbing systems and use of power toolsMust be able to lift, move, carry up to 75lbsCertified Pool Operator (CPO) certification required. Candidates must be able to obtain a CPO license within their first 90 days.SUPERVISORY RESPONSIBILITIES
N/AEDUCATION and/or EXPERIENCE
2+ years of experience in the aquatics industry required2+ years of technical work experience with commercial aquatics that includes experience with water chemistry and balancing, electrical and plumbing systems2+ years of technical work experience with installing, repairing, maintaining commercial circulation and filtration systems and chemical automation and chemical feed devicesCurrently or previously held CPO license preferredValid driver license that has been valid for at least the last 2 yearsMust be over the age of 21Ability to communicate effectively in English. Bilingual a plus!Successfully pass a thorough background check, including a DMV/driving record checkBenefits & Perks
MedicalDentalVisionLifeLTDPet InsurancePaid Vacation TimePaid Sick TimePaid HolidaysPaid Floating HolidaysEmployee Assistance ProgramEmployee Discount ProgramEmployee Referral ProgramCareer Planning Read LessVivoAquatics is the leading provider of innovative water management solutions to hotels, resorts, multi-family apartment owners, health clubs, municipalities and waterparks worldwide. Through our SaaS platform, VivoPoint (www.vivopoint.com), we help our clients protect their assets (i.e., guests, equipment, structures), manage costs, and help create a joyful guest experience through automation, remote monitoring, virtual support and professional services.
Pool Service Technician's Job Summary:
The service technician (pool technician) plays a key role in helping our clients provide safe and joyful water for residents, guests and members. The role entails performing preventative maintenance on equipment, control systems and network hubs as well as standard maintenance functions across pools, streams, lakes, fountains, and other water features. The technician's aim is to meet our clients' expectations in a professional and timely manner.
Pool Service Technician's Essential Functions:
Completing a professional test of water chemistry (Free Available Chlorine, pH Balance, Total Alkalinity, Cyanuric Acid, Calcium Hardness and Phosphate levels) and adjusting chemical levels as necessary to balance the water chemistry.Upload chemical readings into VivoPoint software application and recording any service issues that require additional escalation.Complete standard services: Brush and clean tile, run vacuum, skim water, empty skimmer baskets, backwash etc.Inspect all equipment to ensure that all is in working order. Repair and/or report all equipment troubles discovered during the inspection process through the VivoPoint application.Calibrate our controller systems and assist in resolving controller alarms or network connection issues.Clean chlorine injectors.Assist in recommending solutions to improve water quality to create a safer environment for clients' guests.Ensure equipment and equipment rooms are cleaned and organized, and maintain chemical inventories.Demonstrate extreme professionalism through appearance, work performance, behavior, and communication at all times.Responsible for checking in with the clients as needed and answering any and all questions they may have about their service or status of pending work orders.Responsible for checking in with their direct manager on a regular basis throughout the day. Responsible for knowledge of management company policies and property community policies.Pool technicians have opportunity to cross-train with our repair team for career advancement opportunities.Requirements:QUALIFICATIONS
Excellent interpersonal communication skillsExcellent customer service skillsMust maintain the highest level of professionalism at all times: must maintain a professional appearance, and must have a friendly and professional attitudeMust possess high organizational skills and be detail orientedMaintain a strong work ethic, be self-motivated, and have a high sense of responsibilityAbility to work independently with little supervisionStrong computer skills in MS Office (Email, Word, Excel, Calendar), GSuite (Gmail, Google Sheets, Google Docs, Calendar), or similarAbility to use multiple apps and software programs efficiently on a regular basisEDUCATION and/or EXPERIENCE
2+ years of experience in commercial aquatics preferred2+ years of experience as pool technician preferredKnowledge of swimming pool regulations and codes and commercial water chemistry and balancing water chemistry a plus!Certified Pool Operator (CPO) certification required. Candidates must be able to obtain a CPO license within their first 90 days.Valid drivers license that has been valid for at least 2 yearsMust be over the age of 21Must be able to work Monday - Saturday Ability to communicate effectively in EnglishSuccessfully pass a thorough background checkSuccessfully pass a thorough DMV/driving record checkBENEFITS & PERKS
MedicalDentalVisionLifeLong-term DisabilityPet Insurance401k PlanPaid VacationPaid Sick TimeHoliday PayFloating HolidaysCompany Vehicle with fuel cardEmployee Assistance Program (EAP)Employee Referral ProgramEmployee Discount ProgramCareer PlanningProfessional DevelopmentJob Classification:
Regular, Full-TimeMonday - Saturday Schedule Hourly, Non-ExemptSalary Range: $25-$35 per hour; Depends on various factors including experience, skillset, and size of route Read Less