Are you a high-energy Operations Manager that enjoys a fast-paced work environment? If so, Vital Delivery, is seeking an Operations Manager to own our day-to-day delivery operations in West Lebanon, NH from end-to-end. We need a "jack-of-all-trades" who can lead from the front, be a culture leader, solve problems under pressure, and drive courier performance to ensure top-notch customer service. Do you currently work as a Logistics, Food and Beverage, Restaurant, Retail, or Hospitality Manager looking to take your leadership skills to the next level in a fast-growing critical industry while also enjoying better work/life balance? If you are used to managing busy shifts, optimizing inventory flow, and delivering excellent guest service, you have the transferable skills to succeed here. The opportunity is a Monday through Friday role.
With over 35 years of logistics experience, join Vital Delivery Solutions where we drive with purpose. As New England’s premier medical delivery and logistics solutions company, we provide critical same day and next day delivery solutions for the premier companies and medical systems in the region. With over 350 employee drivers across 9 strategic locations throughout New England, the average length of time our drivers work with us is over 3 years, with our longest-term employee being with us for 20. We don’t just service the community, we’re a part of the community
What You’ll Do (Responsibilities)
Lead & Develop Teams: Supervise, train, and mentor a team of couriers/drivers, fostering a positive, high-accountability culture.Manage Daily Logistics: Oversee daily operations, including route planning, dispatch coordination, and efficient resource allocation to meet delivery deadlines.Drive Service Quality: Monitor key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and service quality.Operational Excellence: Improve workflows to reduce delivery times and improve cost efficiency, similar to managing speed of service in a restaurant setting.Client Communication: Act as the liaison between the team and clients to resolve issues promptly and professionally.Safety & Compliance: Ensure all deliveries are compliant with company policies and safety regulations.What We’re Looking For
Experience: 3+ years in management or leadership role in a high-volume, fast-paced management roles (Food & Beverage, Restaurant Manager, Hospitality, Retail, or Logistics).People Leadership: Proven ability to lead, schedule, and motivate large, diverse teams. (50+ employees with high turnover). This role reports to the Director of Operations.Problem Solver: "Rolling up your sleeves" mentality—comfortable on the floor/in the field, resolving urgent, on-the-spot issues.Analytical Thinking: Strong P&L awareness, inventory control experience, or experience with managing labor costs.Flexibility: Experience managing flexible schedules, including evenings or weekends.Technology: It's at the core of our business. Ranging from scheduling software to managing P&L to leveraging analytics, experience with technology is critical to sustained success at Vital Delivery.Benefits:
Dental insuranceHealth insurancePaid time offPaid holidaysVision insuranceCompany cell phoneAnnual BonusSales bonus programWith over 35 years of logistics experience, join Vital Delivery Solutions where we drive with purpose. As New England’s premier medical delivery and logistics solutions company, we provide critical same day and next day delivery solutions for the premier companies and medical systems in the region. With over 300 employee drivers across 8 strategic locations throughout New England, the average length of time our drivers work with us is over 3 years, with our longest-term employee being with us for 20. We don’t just service the community, we’re a part of the community
The ideal VDS candidate will be driven, a team player, have a high level of enthusiasm, attention to detail, excellent customer service skills, and the ability to learn quickly. Prior experience is helpful but not required.
Opportunities for Career Advancement – Over 60% of our managers and supervisors have been promoted into their roles. Training Provided – Our training program ensures you excel in your role.Medical, Dental, Vision and HSA – We offer plans that help you and your family take care of your whole self. Paid Time Off – We value well-being and encourage work life balance. During working hours, you will use a company vehicle – No need to worry about maintenance or gas reimbursement. Both Fixed and Flexible Schedules – Schedule consistency and predictability to meet your needsNo Drug TestingEmployee DiscountsSafety BonusPaid Holidays for full time drivers6-month retention bonusBi-annual raisesRequirements:
Must provide proof of a valid driver's license.Must be able to lift up to 50 lbs.Must be a minimum of 21 years of age.Offer of employment is contingent on passing of a background and motor vehicle check
VDS is proud to be an Equal Opportunity Employer:
VDS strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
Read LessVital Delivery Solutions is looking for a dispatcher/customer service representative to join our team!
The ideal candidate will be driven, a team player, have a high level of enthusiasm, attention to detail, excellent customer service skills and the ability to learn quickly. Prior experience is helpful, but not required. All required training will be provided.
Duties & Responsibilities:
Answer incoming callsManage incoming emailsBill and dispatch deliveries using softwareManage and monitor dispatch screen and deadlinesAssist drivers with questionsVerify and file completed paperworkProvide customers with excellent customer serviceComplete a daily shift checklistRequirements:
Must be reliable and dependableComfortable with using a smart phoneExcellent customer service skillsAttention to detail and problem-solving skillsExcellent written and verbal communication skillsBe able to work independentlyMust have a clean driving recordMust have clean criminal historyMust provide proof of valid driver's licenseMust be able to lift up to 50 lbsFast LearnerFluent in Microsoft OfficeAbility to work in stressful fast paced environmentMust be able to multi-taskBenefits eligible after 90 days of full-time employment:
Dental insuranceHealth insurancePaid time offPaid holidaysVision insuranceSchedule:
Work Location: In person
Read LessAbout the Role:
As a Delivery Courier, you will be responsible for ensuring timely and accurate delivery of packages to our customers. You will be an integral part of our team, ensuring that our customers receive their orders in a timely and efficient manner. Your attention to detail and commitment to customer service will be critical to your success in this role. You will be expected to work independently and as part of a team to meet daily delivery targets. The expected schedule is Monday through Friday 5pm to Midnight.
Minimum Qualifications:
High school diploma or equivalentValid driver's license and clean driving recordAbility to lift up to 50 poundsExcellent time management and organizational skillsStrong attention to detailPreferred Qualifications:
Previous experience in delivery or logisticsFamiliarity with GPS devices and routing softwareAbility to work flexible hours, including weekends and holidaysResponsibilities:
Deliver packages to customers in a timely and efficient mannerEnsure accuracy of deliveries by verifying addresses and package contentsMaintain delivery records and logsCommunicate effectively with customers and team membersAdhere to all safety and security procedures while on the jobSkills:
In this role, you will use your strong time management and organizational skills to ensure timely and accurate delivery of packages. Your attention to detail will be critical in verifying addresses and package contents. You will also use your excellent communication skills to interact with customers and team members. Additionally, your ability to work independently and as part of a team will be essential in meeting daily delivery targets. Finally, your familiarity with GPS devices and routing software will be beneficial in optimizing delivery routes.
Read LessVital Delivery Solutions is looking for a dispatcher/customer service representative to join our team! The role is Saturday and Sunday 6am-6pm.
The ideal candidate will be driven, a team player, have a high level of enthusiasm, attention to detail, excellent customer service skills and the ability to learn quickly. Prior experience is helpful, but not required. All required training will be provided.
Duties & Responsibilities:
Answer incoming callsManage incoming emailsBill and dispatch deliveries using softwareManage and monitor dispatch screen and deadlinesAssist drivers with questionsVerify and file completed paperworkProvide customers with excellent customer serviceComplete a daily shift checklistRequirements:
Must be reliable and dependableComfortable with using a smart phoneExcellent customer service skillsAttention to detail and problem-solving skillsExcellent written and verbal communication skillsBe able to work independentlyMust have a clean driving recordMust have clean criminal historyMust provide proof of valid driver's licenseMust be able to lift up to 50 lbsFast LearnerFluent in Microsoft OfficeAbility to work in stressful fast paced environmentMust be able to multi-taskBenefits:
Paid time offSchedule:
Work Location: In person
Read Less