seeking someone join our Corporate IT team to provide best-in-class technical support across our Microsoft Windows 10 desktop environment. In this role, you will be a trusted partner to employees at local offices, project sites, and remote locations, ensuring prompt resolution of hardware, software, and peripheral issues in alignment with established service level objectives. You will also collaborate closely with network, security, server, and voice teams to deliver hands-on support, while contributing to office and project site setups, decommissions, and asset management. This position offers the opportunity to apply your problem-solving expertise, improve IT processes, and support high-impact projects in a dynamic, team-oriented environment.
Key Responsibilities:
Stage, prepare, and deploy computers, peripherals, and devices to end users, ensuring accurate configuration and readinessProvide break/fix support for end-user hardware, including laptops, desktops, workstations, printers, and peripheralsTroubleshoot and resolve software issues across Microsoft Windows 10/11, Office 365, Teams, and other COE (Common Office Environment) applicationsDiagnose and resolve authentication issues, including 2FA, certificate, and CAC-related problemsTroubleshoot and resolve printing issues to minimize downtime and user disruptionFacilitate data migration between computers, ensuring secure and accurate transfer of informationDeliver support for virtual desktop environments, ensuring performance and accessibilityProvide technical support for A/V equipment and mission-critical videoconference meetingsCollaborate with network, security, server, and voice teams to support enterprise IT systems and initiativesPerform high-level network troubleshooting and analysis; Cisco knowledge preferredAssist with Microsoft server technologies and Dell server hardware as neededProvide user support for IPT voice technologies and collaboration tools, including Microsoft Teams and Cisco JabberPartner with vendors and third-party support teams to resolve complex technical hardware and software issuesContribute to process improvements and documentation to enhance service delivery and knowledge sharingBasic Qualifications
Education & Experience:
Bachelor’s Degree and 3+ years of experience. Additional relevant experience may be accepted in lieu of a degreeMust be a US Citizen. Applicant selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.Strong knowledge of IT operations, responsibilities, processes, and procedures, with the ability to independently resolve technical issuesProven ability to identify points of failure, bottlenecks, and areas for improvement, driving resolution in collaboration with IT teamsExcellent verbal and written communication skills, including the ability to draft user communications and knowledge base articlesDemonstrated commitment to providing outstanding customer service with a proactive, curious, and solutions-focused mindsetHighly dependable, organized, and accountable, with the ability to work independently while adhering to established guidelinesEffective interpersonal skills with the ability to communicate and collaborate across a wide variety of users and teamsAdaptable and flexible, with the capacity to support business needs across multiple office and project locationsComposed and professional under pressure, with the ability to maintain poise in high-stress situationsMotivated self-starter with a desire to continuously learn and improve technical and professional skillsPreferred Qualifications:
Linux systems administration experienceseeking someone join our Corporate IT team to provide best-in-class technical support across our Microsoft Windows 10 desktop environment. In this role, you will be a trusted partner to employees at local offices, project sites, and remote locations, ensuring prompt resolution of hardware, software, and peripheral issues in alignment with established service level objectives. You will also collaborate closely with network, security, server, and voice teams to deliver hands-on support, while contributing to office and project site setups, decommissions, and asset management. This position offers the opportunity to apply your problem-solving expertise, improve IT processes, and support high-impact projects in a dynamic, team-oriented environment.
Key Responsibilities:
Stage, prepare, and deploy computers, peripherals, and devices to end users, ensuring accurate configuration and readinessProvide break/fix support for end-user hardware, including laptops, desktops, workstations, printers, and peripheralsTroubleshoot and resolve software issues across Microsoft Windows 10/11, Office 365, Teams, and other COE (Common Office Environment) applicationsDiagnose and resolve authentication issues, including 2FA, certificate, and CAC-related problemsTroubleshoot and resolve printing issues to minimize downtime and user disruptionFacilitate data migration between computers, ensuring secure and accurate transfer of informationDeliver support for virtual desktop environments, ensuring performance and accessibilityProvide technical support for A/V equipment and mission-critical videoconference meetingsCollaborate with network, security, server, and voice teams to support enterprise IT systems and initiativesPerform high-level network troubleshooting and analysis; Cisco knowledge preferredAssist with Microsoft server technologies and Dell server hardware as neededProvide user support for IPT voice technologies and collaboration tools, including Microsoft Teams and Cisco JabberPartner with vendors and third-party support teams to resolve complex technical hardware and software issuesContribute to process improvements and documentation to enhance service delivery and knowledge sharingBasic Qualifications
Education & Experience:
Bachelor’s Degree and 3+ years of experience. Additional relevant experience may be accepted in lieu of a degreeMust be a US Citizen. Applicant selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.Strong knowledge of IT operations, responsibilities, processes, and procedures, with the ability to independently resolve technical issuesProven ability to identify points of failure, bottlenecks, and areas for improvement, driving resolution in collaboration with IT teamsExcellent verbal and written communication skills, including the ability to draft user communications and knowledge base articlesDemonstrated commitment to providing outstanding customer service with a proactive, curious, and solutions-focused mindsetHighly dependable, organized, and accountable, with the ability to work independently while adhering to established guidelinesEffective interpersonal skills with the ability to communicate and collaborate across a wide variety of users and teamsAdaptable and flexible, with the capacity to support business needs across multiple office and project locationsComposed and professional under pressure, with the ability to maintain poise in high-stress situationsMotivated self-starter with a desire to continuously learn and improve technical and professional skillsPreferred Qualifications:
Linux systems administration experienceseeking someone join our Corporate IT team to provide best-in-class technical support across our Microsoft Windows 10 desktop environment. In this role, you will be a trusted partner to employees at local offices, project sites, and remote locations, ensuring prompt resolution of hardware, software, and peripheral issues in alignment with established service level objectives. You will also collaborate closely with network, security, server, and voice teams to deliver hands-on support, while contributing to office and project site setups, decommissions, and asset management. This position offers the opportunity to apply your problem-solving expertise, improve IT processes, and support high-impact projects in a dynamic, team-oriented environment.
Key Responsibilities:
Stage, prepare, and deploy computers, peripherals, and devices to end users, ensuring accurate configuration and readinessProvide break/fix support for end-user hardware, including laptops, desktops, workstations, printers, and peripheralsTroubleshoot and resolve software issues across Microsoft Windows 10/11, Office 365, Teams, and other COE (Common Office Environment) applicationsDiagnose and resolve authentication issues, including 2FA, certificate, and CAC-related problemsTroubleshoot and resolve printing issues to minimize downtime and user disruptionFacilitate data migration between computers, ensuring secure and accurate transfer of informationDeliver support for virtual desktop environments, ensuring performance and accessibilityProvide technical support for A/V equipment and mission-critical videoconference meetingsCollaborate with network, security, server, and voice teams to support enterprise IT systems and initiativesPerform high-level network troubleshooting and analysis; Cisco knowledge preferredAssist with Microsoft server technologies and Dell server hardware as neededProvide user support for IPT voice technologies and collaboration tools, including Microsoft Teams and Cisco JabberPartner with vendors and third-party support teams to resolve complex technical hardware and software issuesContribute to process improvements and documentation to enhance service delivery and knowledge sharingBasic Qualifications
Education & Experience:
Bachelor’s Degree and 3+ years of experience. Additional relevant experience may be accepted in lieu of a degreeMust be a US Citizen. Applicant selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.Strong knowledge of IT operations, responsibilities, processes, and procedures, with the ability to independently resolve technical issuesProven ability to identify points of failure, bottlenecks, and areas for improvement, driving resolution in collaboration with IT teamsExcellent verbal and written communication skills, including the ability to draft user communications and knowledge base articlesDemonstrated commitment to providing outstanding customer service with a proactive, curious, and solutions-focused mindsetHighly dependable, organized, and accountable, with the ability to work independently while adhering to established guidelinesEffective interpersonal skills with the ability to communicate and collaborate across a wide variety of users and teamsAdaptable and flexible, with the capacity to support business needs across multiple office and project locationsComposed and professional under pressure, with the ability to maintain poise in high-stress situationsMotivated self-starter with a desire to continuously learn and improve technical and professional skillsPreferred Qualifications:
Linux systems administration experienceEssential Job Functions (Training will be provided):
Prep
Remove all staples, clips, post it notes, etc. from documents to be processed.Repair any torn documents with tape.Accurately and legibly copy info from folders.Determine if a document needs copying (e.g. severely wrinkled or torn beyond repair).Insert a separator sheet and/or copy in the correct place.Determine the document type and then which separator sheet group it falls under; some jobs have multiple document types and use multiple separator sheets within a folder, so the process of determining what goes where must be performed several times within one folder.Keep all documents in the exact order as received.Be sure all documents are facing front and right side up.Check lists against files in the box.Keep track of the hours spent on each job for weekly billing sheets.Reassembly.Remove separator sheets after documents have been scanned and staple or clip back together in their original order; also put back any plastic binding that was removed in the preparation process and return it to its original order.Performs other duties as assigned.Scan
Log in and out of the Box Tracking System.Choose the batch class and create a batch (if scanned under a wrong batch class, the job must be deleted and rescanned).Create a profile for each batch class.Log each batch completed onto the billing sheet with a record count.Ensure the correct DPI for each batch class is used.Scan as duplex unless otherwise indicated on the billing sheet.Initial each box when completed for quality control purposes.Watch the monitor as papers are going through the scanner.After the batch is scanned, check each page on the monitor and make adjustments for pages that are crooked, have folds in them, or are not clear and rescan the page (pages should look exactly like the original hard copy).If a double feed is experienced, stop scanning, replace the page, and insert the second page.After each batch is completed, fill out the billing sheet.Responsible for cleaning any assigned scanners {glass, rollers, loose papers, etc.).Performs other duties as assigned.Competencies (Knowledge, Skills and Abilities)
Requires the ability to read and write basic English.Ability to retain and accurately follow detailed verbal and/or written instructions.Ability to operate a copy machine, as assigned.Company DescriptionVisionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually.Company DescriptionVisionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually. Read LessDuties and Responsibilities
Under general direction, solves complex problems requiring detailed knowledge of industry best practices within a Microsoft Windows 10 desktop computing environment. Works to ensure break/fix and request tickets for computers, peripherals, software, and printers are responded to and addressed within established service level objectives, escalating as necessary.
Provides ongoing technical support to local users face-to-face, as well as other offices and project sites both remotely and in person (when travel is required). Supplies hands-on support as directed by the network, security, server, voice, and other IT teams when local participation is necessary. Participates in establishing and decommissioning offices and project sites as required. Maintains an accurate inventory of both deployed assets and storeroom equipment. Must be able to participate in some on-call and/or after-hours work as needed.
Uses experience and problem solving skills to develop and improve processes and provides reports as required. May provide guidance to less experienced team members.
Relies upon experience, interpersonal skills and broad knowledge of field to ensure task completion in compliance with policies, procedures, and business strategyStage, prepare, and deploy computer, peripherals, and devices to the usersBreak/fix support for end user hardware, including but not limited to: laptops, desktops, workstations, printers, and peripheralsOccasionally perform installation of non-standard softwareBreak/fix support for COE (Common Office Environment) software including Microsoft Windows 10, Office 365, and Teams using demonstrated troubleshooting capabilitiesAbility to successfully troubleshoot 2FA, certificate, CAC, and other authentication issuesAbility to successfully troubleshoot printing issuesFacilitate data migration between computersVirtual desktop supportFamiliarity with IPT voice technologies and collaboration tools like Microsoft Teams, Cisco JabberProvide technical A/V support including critical videoconference meetingsWorking knowledge of Microsoft server technologies and Dell server hardwareGeneral knowledge to perform high level network troubleshooting analysis, Cisco knowledge preferredCollaborate with vendors or third party support to resolve technical hardware or software issues
Qualifications and Skills Requirements
Skills required for this position are typically acquired through the completion of an undergraduate degree and 3+ years of experience. Additional years of experience will be accepted in lieu of a degree.
Ability to identify points of failure, areas for improvements, bottlenecksCoordinate resolution of issues in collaboration with various IT teamsHigh knowledge of IT operations, responsibilities, processes, and procedures to independently resolve issuesStrong verbal and written skills, including ability to draft communications and knowledge base articlesParticipation and contribution with the larger teamProvide excellent customer service and remain instinctively curiousMotivated to perform the work as required each day with a desire to improveThe ability to work independently within established guidelinesAbility to communicate effectively with a wide variety of users, both written and verbalFlexibility to support the business across multiple locationsThe candidate must be dependable, well organized, and accountableDemonstrates poise in intense or stressful situations and maintains professionalismLinux administration experience preferredAbility to meet DoD certification requirementsMust be a US Citizen and able to qualify for security clearance
Company DescriptionVisionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually.Company DescriptionVisionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually. Read Less
