Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.
Progress starts with you.
Job DescriptionVisa Direct is seeking a Senior Director of Onboarding and Developer Experience to lead the combined strategy for:
End-to end client onboarding from client product setup to developer integrationCore API platform infrastructure, governance, and environmentsDeveloper experience (DX) and adoption products that accelerate time‑to‑valueAI‑driven capabilities that enhance internal efficiency, standardization, and client integration velocityThis leader sits at the intersection of platform architecture, developer and testing experience, and enrollment process automation. You will drive the evolution of Visa Direct’s developer ecosystem by modernizing foundational infrastructure and leveraging AI to deliver intelligent tools that streamline internal workflows and radically simplify integration for our global clients.
This role reports to the Vice President of Client Experience.
Key Responsibilities:
AI Strategy & Applied Innovation:
Develop and own the roadmap for the onboarding and DX organization, focusing on practical applications that reduce manual effort, improve quality, and accelerate delivery.Drive use of AI and automation for internal processes such as API governance, specification normalization, documentation generation, environment configuration, and quality review.Build AI‑powered developer‑facing tools (e.g., onboarding copilots, intelligent API explorers, automated troubleshooting assistants) that simplify complex multi‑product integrations.Partner with engineering, architecture, security, and compliance to safely deploy AI systems aligned with Visa standards.Establish frameworks that ensure consistency and standardization of APIs, SDKs, and developer content through AI‑assisted validation and generation.Platform & Infrastructure Leadership:
Lead strategy for API infrastructure, environments, and core services that support global developer usage.Oversee governance for API standards, lifecycle management, technical review, and automated compliance mechanisms.Build and refine platform services such as routing, notifications, and error handlingIntegrate AI‑driven monitoring and anomaly detection to improve reliability and accelerate issue resolution.Adoption & Enablement:
Own the full onboarding journey from initial discovery to production success, emphasizing AI‑enhanced experiences.Deliver intuitive self‑service tools, portals, and SDKs that leverage AI to minimize integration complexity.Lead documentation strategy, using AI to accelerate content generation, ensure consistency, and tailor experiences dynamically for different client and developer profiles.Expand SDK operating models and use ML‑assisted insights to prioritize enhancements.Drive adoption metrics using behavioral analytics, automated insights, and proactive support systems.Implement a client and developer forum to consistently and reliably collect feedback across different client profiles.Cross‑Functional Leadership & Collaboration:
Partner closely with engineering, product, data science, and global relationship/solutions teams.Champion a shared platform vision across Visa Direct teams, ensuring alignment between underlying infrastructure and AI‑enhanced experience layers.Communicate an inspiring strategy that connects AI innovation with business outcomes, client success, and operational efficiency.People & Organizational Leadership:
Lead, mentor, and grow a team spanning platform infrastructure, API governance, developer experience, and AI‑enabled tooling.Establish strong execution practices supported by AI‑driven efficiencies and insights.Foster a culture of experimentation, innovation, and responsible AI use.This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
QualificationsBasic Qualifications:
12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
Preferred Qualifications:
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this position is 229,000.00 to 400,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Read LessVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job DescriptionVisa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.
The Opportunity:
We are looking for dedicated, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale. As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of innovative payment technology, you will get to see your efforts shaping the digital future of monetary transactions.
The Work itself:
· Responsible for the architecture, design, development, and implementation of software applications.
· Evaluate and introduce technology tools and processes that enable Visa to develop products and solutions, to embrace business opportunities and or improve operational efficiency.
· Develop and implement unified control center and monitoring tools to measure, monitor, and report on platform, data availability, utilization, capacity trend, and overall health metrics.
· Formulate methods to enable consistent data loading and optimize data operations.
· Monitor health of platforms, generate performance reports, and monitor and provide continuous improvements.
· Ensure on-time delivery of projects, production support plans, and knowledge transfer for long-term supportability of upgrades, enhancements, and deployments.
· Understand usage patterns and work load requirements of new projects.
· Develop code and mentor junior developers to ensure deliverables are on time, within budget, and with good code quality.
· Produce clear, comprehensive, and well-organized technical documentation to facilitate knowledge sharing across global teams.
· Effectively operate as part of a globally distributed team, embracing diverse perspectives, time zones, and cultures to achieve organizational goals.
Essential Functions:
§ Develops and designs moderately advanced architect solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.
§ Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation.
§ Plays a significant role in the development and delivery of new features within a product from end-to-end.
§ Take responsibility for the end-to-end lifecycle of platform products, including design, implementation, testing, deployment, monitoring, troubleshooting, and ongoing support.
The Skills You Bring:
§ Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale
§ Challenge the Status Quo: Comfort in pushing the boundaries, hacking beyond traditional solutions
§ Language Expertise: Expertise in one or more general development languages (e.g., Java, Python, Javascript, Shell PowerShell scripting, Ansible Playbooks)
§ Builder: Experience building and deploying modern services and web applications with quality and scalability
§ Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, GENAI technologies etc.
§ Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile, Scrum teams
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
QualificationsBasic Qualifications
5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
Preferred Qualifications
•6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Multi-disciplinary skills and experience in ideation, software design, programming, debugging, and optimization.
Experience of building REST based web services & web applications using Java and Spring framework, GoLang, AnglarJS
Experience writing unit and integration test cases
Solid understanding of Object-Oriented design and programming concepts
8+ years of software engineering experience.
2+ years of experience in technical leadership and mentoring roles.
MS or BS in Computer Science or equivalent.
•Responsible for the architecture, design, development, and implementation of software applications.
•Evaluate and introduce technology tools and processes that enable Visa to develop products and solutions, embrace business opportunities, and improve operational efficiency.
•Develop and implement unified control center and monitoring tools to measure, monitor, and report on platform data availability, utilization, capacity trends, and overall health metrics.
•Formulate methods to enable consistent data loading and optimize data operations.
•Monitor the health of platforms, generate performance reports, and provide continuous improvements.
•Ensure on-time delivery of projects, production support plans, and knowledge transfer for the long-term supportability of upgrades, enhancements, and deployments.
•Understand usage patterns and workload requirements of new projects.
•Develop code and mentor junior developers to ensure deliverables are on time, within budget, and maintain good code quality.
•Possess knowledge of and the ability to use database software (e.g., applications, web-based applications, information systems) to maintain, modify, and output data.
•Have knowledge of systems integration processes where separately produced components or subsystems are combined, and their interaction problems are addressed.
•Understand data structures, which consist of data organization, management, and storage formats, enabling efficient access and modifications. This includes a collection of data values, the relationships among them, and the functions or operations that can be applied to the data.
•Experience in all phases of development - design, coding, testing, debugging, deployment, and monitoring of applications is highly preferred.
•Security and Authentication standards and technologies, including OAuth.
•Flow diagramming and articulating the design or understanding of the code flows.
•Continuous Integration and Continuous Delivery (CI-CD) processes.
•Flavors of GenAI: Experience and understanding of Generative AI technologies and their applications.
•Agentic Framework: Understanding of the agentic framework and mindset for leveraging Generative AI.
•Innovation: Ability to think creatively about how to apply GenAI to improve and innovate within the payment technology space.
•Collaboration: Proven experience in working with cross-functional teams to integrate GenAI solutions into existing systems.
•Network architecture, Load balancers, and Firewalls.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this position is $131,600 to $210,300 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
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