JOB POSTING
Systems Administrator I
VIcom - Virginia Integrated Communication – Virginia Beach, VA
Department: UCC/Networking - VB
Reports to: Director of UCC/IT Integration Support Services
The Systems Administrator I is responsible for all onsite service and remote support needs for our customers as it relates to information technology including Microsoft Operating Systems (desktop and server) and application servers including SQL, Exchange, O365 etc., virtualization, and hardware (servers, workstations, firewalls, wireless, printers, and vendor specific hardware and software).
Employee Owned. Customer Focused. VIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. VIcom is 100% employee owned. Employees are empowered to act and think like owners because, they are owners! All employee owners have a vested stake in the company which means their commitment to our communities, customers, and each other is unparalleled.
Essential Duties and Responsibilities:
Administrative support for Microsoft related technologies: Windows Desktop and Server, Exchange, SQL, SharePoint, O365, Virtual Machine Manager and supporting services (AD/DNS/DHCP/GPO/PKI), etc.Troubleshooting and remediation of technical issues involving multiple vendors including Microsoft, VMware, EMC, Citrix, Barracuda, HP, Dell, Lenovo, IBM, Fortinet, Meru, Extreme, Cisco, Juniper and others, Avaya, Samsung TelephonyRemote access solution troubleshooting and support of VPN/SSL and Terminal/ Remote Desktop ServicesSystem documentation to include system reviews and recommendationsImplement and support disaster recovery and business continuance solutionsSecondary support of network technologies including firewalls, switching, wireless and management toolsInterfacing with VIcom’s other divisions to support projects and troubleshooting on voice, video, camera, security and access control systemsCommunication with customers as required: keeping them informed of incident progress, notification of impending changes or scheduled outagesAdditional Duties and Responsibilities:Improve customer service, perception, and satisfactionWork in a team environment and independently while communicating effectivelyEscalate service issues that cannot be completed within defined service levelsBusiness awareness: specific knowledge of the customer and how IT relates to their business strategy and goalsDevelop in-depth knowledge of the service catalog and how it relates to customer’s needsDocument internal processes and procedures related to duties and responsibilitiesResponsible for entering time and expenses as they occurWork via a daily schedule that has been established through the dispatch processEnter all work as service tickets into ticketing systemReview IT publications and online materials to remain up-to-date with current and future technologies emerging in the industryMaintain current vendor certifications and obtain others as required
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical certifications desired2-4 years of system administration/desktop support; general IT experienceTechnical certifications – CompTIA A+, Network+ requiredVendor certifications from Microsoft, Extreme, Fortinet, Cisco, Dell, HP, IBM, Lenovo, Avaya, VMware are desiredTelephone and written communication skills, active listening and customer-careStrong troubleshooting skills at the End User/application/OS levelAbility to multi-task and adapt to changes quicklyTechnical awareness: ability to match resources to technical issues appropriatelyService awareness of all organization’s key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology provides business servicesTyping skills to ensure quick and accurate entry of service request detailsSelf-motivated with the ability to work in a fast-moving environmentHave / maintain valid driver’s license and approved / clean driving record
Excellent benefits package including health insurance, 401K savings and Employee Stock Ownership Program.
Company DescriptionVIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. Our innovative solutions allow organizations to integrate voice, video, data and security communications to operate more efficiently and effectively with no compromise in quality or reliability.Company DescriptionVIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. Our innovative solutions allow organizations to integrate voice, video, data and security communications to operate more efficiently and effectively with no compromise in quality or reliability. Read LessJOB POSTING
Project Manager of UCC/IT
VIcom - Virginia Integrated Communication – Mechanicsville, VA
Department: UCC/Networking
Reports to: Director of UCC/IT Integration Support Services
The Project Manager of UCC/IT is responsible for developing and managing UCC/IT technology projects for customers by managing the cost, time, and scope constraints. Other primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status.
Project deployments typically involve implementation and support of fiber/structured data cabling infrastructure, enterprise network hardware including Extreme and Fortinet switches, firewalls, and wireless access points, as well as other vendor-specific hardware and software. Project scopes often include cloud telephony and unified communications and collaboration (UCC) platforms—both on-premises and cloud-based—covering intercom/paging systems (e.g., Valcom), voice, chat, access control and video technologies. Systems supported may include Honeywell, Avaya VoIP, voicemail, and cloud UCC platforms such as Nextiva, 8x8, Avaya Cloud, RingCentral, Microsoft Teams Voice, Zoom Voice, and others.
Employee Owned. Customer Focused. VIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. VIcom is 100% employee owned. Employees are empowered to act and think like owners because, they are owners! All employee owners have a vested stake in the company which means their commitment to our communities, customers, and each other is unparalleled.
Essential Duties and Responsibilities:
Develop project plans, goals, and budgets: identify resources needed, develop schedules and measure results in ConnectWiseUnderstand overall project objectives, as well as the role and function of each project team memberEnsure the project objectives and requirements are clear and agreed upon by all team membersFirst line for answering the phone & responding to e-mails from customers and techniciansCoordinate the delivery and installation of technology that meet quality assurance standardsAssist project team in design and development tasksOrganize and manage all phases of the project to ensure on-time completion with budgetary requirementsDrive problem investigation and resolution as requiredEnsuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to productionDesign and maintain technical and project documentationConfirm product ordering with Purchasing team for projects as well as other requirements (gear, lifts, scaffolds, etc.)Handle new install coordination and assist in the warehouse with the staging of some gear.Communicate to customers: scheduling of the projects, keeping them informed of progress, notifying them of impending changes or agreed outages, etc.Monitor and analyze the time allocated and spent on project task and activities.Work closely with NOC and service personnel in the coordination of assignments.Additional Duties and Responsibilities:
Improve customer perception and satisfactionAbility to work in a team and communicate effectivelyEscalate project issues that cannot be completed within agreed service levelsBusiness awareness: specific knowledge of the customer and how IT relates to their business strategy and goalsDevelop in-depth knowledge of the service catalog and how it relates to customer’s needsDocument internal processes and procedures related to duties and responsibilitiesResponsible for entering time and expenses in ConnectWise as it occursUnderstand and implement VIcom processes within ConnectWise CRM toolComplete assigned training materials and blueprints on the ConnectWise UniversityEnter all work as activities, service tickets, or project tickets into ConnectWiseReview IT publications and online materials to remain up-to-date with current and future technologies emerging in the industryAbility to read and interpret designs and drawings of fiber/structured cable for data infrastructureOnsite construction coordination with the General Contractor and associated trades, attending construction meetings as needed.Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
5 to 7+ years of experience in Project Manager role both internal and onsite supportProfessional Certifications, such as: Microsoft Project Software, Project Management Courses and other UCC/ IT technology related courses or experience.Knowledge and experience in cross-functional project management methods and techniquesKnowledge of UCC/ IT applications, processes, software and equipmentCapability of obtaining DCJS registration.Strong organizational, presentation, and customer service skillsExperience working with general contractors with new construction and tenant renovation projects.Skill in planning and preparing written communicationsInterpersonal skills: such as telephony skills, communication skills, active listening and customer-careAbility to multi-task and adapt to changes quicklyService awareness of all organization’s key services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide UCC/IT servicesTyping skills to ensure quick and accurate entry of project detailsSelf-motivated with the ability to work in a fast-moving environmentExcellent benefits package including health insurance, 401K savings and Employee Stock Ownership Program.
Company DescriptionVIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. Our innovative solutions allow organizations to integrate voice, video, data and security communications to operate more efficiently and effectively with no compromise in quality or reliability.Company DescriptionVIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. Our innovative solutions allow organizations to integrate voice, video, data and security communications to operate more efficiently and effectively with no compromise in quality or reliability. Read Less
Network Solutions Engineer
Vicom - Virginia Integrated Communication – Virginia Beach, VA
Department: UCC/IT
Reports to: Director of UCC/IT – Virginia Beach/Richmond, VA
The Network Solutions Engineer contributes across the entire customer lifecycle, providing technical expertise during pre-sale design, presentation, and solution development, as well as post-sale deployment and advanced support. Working collaboratively with Account Managers and UCC/DATA/AV engineers, the role involves preparing technical materials, refining architectures, identifying required resources, and responding to customer inquiries. The engineer supports complex network infrastructure solutions including multi-region WAN, on-premise and cloud environments, IoT ecosystems, and key IT components such as firewalls, routing, switching, wireless, and virtual or physical servers along with vendor-specific technologies and UCC cloud platforms for voice, video, and collaboration. Responsibilities also extend to Microsoft systems, Office 365, and cybersecurity solutions for managed services customers.
Across all phases of engagement, the Network Solutions Engineer produces detailed technical documentation as required (e.g., structured cabling designs, MDF/IDF layouts, rack elevations, and full technical drawings), while also contributing to the integrity and ongoing design of internal network systems. Through a combination of remote tools and onsite work, the engineer ensures that approved solutions are effectively implemented, operate reliably, and continue to evolve to meet changing customer requirements.
Employee Owned. Customer Focused. VIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. VIcom is 100% employee owned. Employees are empowered to act and think like owners because they are owners! All employee owners have a vested stake in the company which means their commitment to our communities, customers, and each other is unparalleled.
Essential Duties and Responsibilities:
These key duties and responsibilities support network solutions engineering needs and requirements for both pre-sale and post-sale activities.
Design and deliver network infrastructure solutions that are technically sound, resilient, operationally supportable, and aligned with customer requirements.Perform analysis and provide recommendations on legacy network design, installation, and modernization opportunities.Assist in analyzing, evaluating, and recommending new network hardware, software, and communications technologies for applicability and compatibility.Design and support virtualization technologies such as VMware and Microsoft solutions, as well as disaster recovery solutions.Support structured cabling design including racks/MDFs, jacks, wall plates, cable trays, and related documentation.Conduct onsite visits, surveys, and in-depth discovery to evaluate, configure, support, and optimize moderately complex network hardware including switches, wireless controllers/access points, and firewalls.Perform site surveys and audits to ensure proper network specifications, environmental readiness, and compliance.Work with third-party hosted and cloud solution providers to confirm solutions meet customer needs and integration requirements.Maintain and develop collaborative relationships with key vendors and internal teams to support solution delivery.Provide technical evaluation and recommendations for WAN/LAN connectivity, routing, switching, firewalls, and cybersecurity-related configurations.Execute hands-on installation, configuration, staging, and deployment of network infrastructure based on approved design documents and implementation runbooks.Perform system migrations, software upgrades, configuration changes, and cutover activities following change-management processes and project timelines.Implement and validate security configurations including RADIUS/AAA, Active Directory integration, wireless security, firewall rules/policies, VPN/SSL remote access, IDS/IPS, and load balancing.Troubleshoot and resolve configuration, interoperability, and performance issues encountered during implementation or post-deployment stabilization.Create detailed as-built documentation, configuration files, diagrams, and change logs, and maintain internal processes and procedures.Provide knowledge transfer to customers and internal teams to ensure smooth handoff and operational readiness.Interface with other divisions to support integrated solutions involving voice, video, camera, security, and access control systems.Communicate with customers regarding project progress, incident updates, planned changes, and service impact to ensure high levels of satisfaction.Improve customer service perception and overall customer satisfaction through proactive communication and quality delivery.Demonstrate business awareness and an understanding of how IT solutions support customer strategies and goals.Research and articulate business benefits and ROI of proposed or implemented solutions, highlighting short-term and long-term value.Support team members during onsite deployments and ongoing configuration tasks across networking and system technologies.Ensure network infrastructure environments are delivered within scope, on schedule, and operational, applying project management discipline where required.
Additional Duties and Responsibilities:
Serves as an escalation point for service desk tickets and project issues. Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.Potential On-call responsibility after hours as a backup only when needed.Document maintenance for all computer systems and network infrastructure.IT Support relating to issues with external/internal systems and network infrastructure.Work in a team environment and independently while communicating effectively. Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.Document internal processes and procedures related to duties and responsibilities.Escalate service issues that cannot be completed within defined service levels.Responsible for entering time and expenses as they occur.Work via a daily schedule in that has been established through the dispatch process.Enter all work as service tickets into ticketing system.Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.Maintain current vendor certifications and obtain others as required.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
College degree preferred.7-10 years of network system administration, project implementation and general IT experienceDemonstrated experience in network infrastructure systems design, implementation, and support.Experience utilizing switching, wireless and firewall solutions from Extreme, FortinetExtensive knowledge of wireless networking, firewall administration, VPN tunneling/remote access VPN.Advanced knowledge of network security and best practices.Applied technical knowledge of current network hardware protocols and standards such as: BGP, OSPF, EIGRP, SSL, IPSEC, TACACS+ and RADIUS.Professional IT Certifications, such as: Network+, Security+, CCNA/CCNP, Microsoft etc.Experience with Voice over IP with SIP AND SIP Trunking a plus.Applied technical knowledge of SD-Wan a plus.Interpersonal skills: such as telephone and written communication skills, active listening, and customer-careStrong troubleshooting skills at the system and component levelAbility to multi-task and adapt to changes quickly.Technical awareness: ability to match resources to technical issues appropriately.Service awareness of all organization’s key IT services for which support is being provided.Understanding of support tools, techniques, and how technology provides business services.Typing skills to ensure quick and accurate entry of service request details.Self-motivated with the ability to work in a fast-moving environment.Good interpersonal and time management skills.Candidates must be able to work multiple shifts based on project deadlines.Have / maintain valid driver’s license and approved / clean driving record.
Excellent benefits package including health insurance, 401K savings and Employee Stock Ownership Plan
Company DescriptionVIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. Our innovative solutions allow organizations to integrate voice, video, data and security communications to operate more efficiently and effectively with no compromise in quality or reliability.Company DescriptionVIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. Our innovative solutions allow organizations to integrate voice, video, data and security communications to operate more efficiently and effectively with no compromise in quality or reliability. Read Less