Job DescriptionJob DescriptionMake an Impact: Join VIA to Protect Communities and Build a Better FutureAt VIA, we do more than develop technology. We empower cleaner, safer, and more equitable communities. Our customers grapple with a critical dilemma: they possess invaluable data that, if shared, can enable a greater collective good. In the wrong hands, however, this same data can have disastrous consequences. This is where you come in. As a Client Delivery Lead, you will be pivotal in deploying leading-edge AI and intelligent agents to enable our customers to securely share critical data. Backed by 19 issued patents, VIA’s Web3, quantum-resistant, passwordless technology sets a new standard for secure collaboration.With investors including Bosch Ventures, BMW i Ventures, and MassMutual Ventures, VIA has grown 10x in the past 2 years. We are trusted partners to the U.S. Department of Defense and Fortune 100 companies worldwide, addressing their most formidable data and identity protection challenges.Our commitment to excellence is reflected in our 100% customer retention rate. Our clients consistently rank us as their most valued, reliable, and trusted software partner – a testament to the tangible impact we deliver.As a Client Delivery Lead, you will be instrumental in extending VIA’s track record of success. You will orchestrate the seamless integration and adoption of VIA’s digital solutions into our customers' complex workflows, adeptly bridging customer needs with product insights. You bring extensive experience in stakeholder management to help clients coordinate and collaborate with their customers, suppliers, and partners and make an impact on their communities.RequirementsIn this role, you will:Be a thought partner to C-level executives and senior stakeholders, both internally and externally:Collaborate with VIA’s client delivery team to provide exceptional support to all our valued customersLead with curiosity, using a consultative approach to understand customer needs and define solutionsCoordinate across customers and internal technical teams to draft workflows and ensure the appropriate sequencing of milestones and tradeoffsAnticipate future customer needs and provide strategic guidance on requirements for long term adoptionChampion VIA’s solutions and lead long-term product success:Understand market and technology advancements and communicate VIA’s unique advantages throughout VIA’s customer engagementsIdentify future avenues for product expansion with current customers and collaborate with the sales and technical teams to support those opportunities Ensure that VIA exceeds expectations across timelines, client communication, and quality of work standards Propagate customer feedback across relevant VIA technical teams and help ideate future solutionsBe a creative problem solver and model for excellence: Lead the continuous improvement of processes (e.g., delivery planning, solution expansion, and roadmapping)Serve as the go-to person for follow-up actions with customers, such as outlining deliverables, prioritizing initiatives, and running and coordinating meetings Identify future opportunities for team productivity and customer service improvementsChallenge the assumptions of internal teams to expedite and simplify solutions for customersWhat you will bring to this role:Three+ years of experience in a customer facing role in technology consulting or other related fields preferred Ability to liaise with multiple senior stakeholders across both technical and commercial business functionsA consistent track record of excellent client service and ‘on time’ delivery managing projects with multiple processes and deliverablesAbility to work in a fast-paced environment where innovation is continuousCapacity to travel up to 25% to customer meetings as requiredFlexibility to work across different time zones to foster relationships with international customersEligibility to obtain a U.S. Security Clearance (SECRET Level)What does it take to be a successful VIAneer? Let’s break it down, our VIAneers are:Self-motivated and passionate about leaving everything you touch better than how you found it A firm believer that people should love what they do, and as a result, are eager to build a culture that enables people to do their best work. A creative problem solver who respectfully challenges the status quo in the pursuit of excellenceA person who leads discussions with curiosity and values diverse perspectives Eager to explore new ideas, understand the power of feedback, and constantly seek opportunities to grow and develop your skills A strong team player who thrives in collaborative environments and celebrates the success of othersBenefitsWhat can VIA do for you?VIA offers competitive rewards, top-tier benefits, flexible work options, and individualized mentoring and growth opportunities. Here are just a few of our VIAneers’ favorite perks:A fully funded, top-tier health benefits plan, fully covered from day one, including vision and dental coverage for your whole family20 vacation days annually, Summer Fridays, and an extended holiday period in DecemberPaid parental leave, supporting new parents and familiesA dedicated wellness advisor to help you navigate the programs and opportunities available at VIAAbility to enjoy the best of both worlds with flexibility to work from home as needed, as well as access to two well-located offices (and more to come!) designed for collaboration and stocked with everything you could needOpportunities to work from eligible locations for up to 2 months per yearIndividualized growth opportunities, including internal and external mentorship panels, custom goals and feedback sessions, and/or access to learning and development programsTransit benefits to support commuting costsIn-person events to foster team bonding and collaboration across different teamsRead more about our perks and benefits here. Our commitment to Diversity and Inclusion:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
