Philadelphia Animal Hospital- CSR VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Key Responsibilities Provide exceptional customer service by warmly greeting clients and their pets upon arrival. Answer multi-line phone system promptly and professionally, routing calls or taking detailed messages as needed. Schedule appointments, surgeries, and follow-up visits in accordance with hospital protocols. Process client check-ins and check-outs, including invoicing, payment collection, and accurate record-keeping. Maintain client and patient records in the hospital's practice management system with accuracy and confidentiality. Communicate effectively with doctors, technicians, and other team members to support patient care. Educate clients on hospital policies, preventative care, and available services. Assist with administrative duties such as filing, scanning, email communication, and mailing reminders. Monitor lobby/reception area to ensure cleanliness, organization, and client comfort. Handle difficult or emotional situations with compassion, professionalism, and problem-solving skills. Qualifications High school diploma or equivalent (required). Previous experience in customer service or veterinary/medical field preferred. Excellent communication, organizational, and multitasking skills. Proficiency with computers, scheduling systems, and basic office equipment. Ability to remain calm and professional in a fast-paced, sometimes stressful environment. We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.
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