WHO WE ARE
VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
FOCUS
The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.
WHO WE NEED
A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG.
WHAT YOU'LL DO
Your Mission: Define the customer's experience through Service, Focus, and Participation.
Service:
Answer incoming calls immediately and with a smileManage incoming customer communications (email, text messages, phone calls)Record call information accurately such, as referring vet informationEnsure phone calls get transferred to a doctor quickly for anything medically related Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecksOffer them beverages or snacks, and find ways to deliver a unique and curated experience Listen to customers' needs with the intent to understand Take ownership of customer complaints, be empathetic, and work to resolve them quicklyAnticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service Invite customers to provide feedback by completing a survey Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion Accompany customers to the exit and thank them for trusting us with their pet's careAlways find a creative way to say yes to our customer's needsFocus:
Engage in conversations with customers while they are waiting Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care teamUpdate or provide feedback to the nurses and doctors about customers needsProvide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needsEducate customers on end-of-life details such as cremation options Call/text customers 24 hours after their visit to follow up on their pet's careEnsure customers are invited to stay with their pet Initiate video chats between customers, their pet, and our team when they cannot be in the hospitalParticipation:
Identify creative opportunities for customer participation in a valuable and safe wayCelebrate and capture special moments, with permission from the customer Create a personalized experience for the customer and their petWHAT YOU'LL NEED:
2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized with strong attention to detail Ability to communicate with anyone and everyone Strong multitasking skills High emotional intelligence. You can 'read a room' and plan and act accordingly Adaptable and amenable in 'high stakes' environments A natural people pleaser Must present yourself with a professional and approachable demeanorWHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best! We also offer:
Industry-leading compensation 401K w/ company matchHealth, Vision, and Dental InsurancePaid parental leave - 10 weeks of paid leave at 100% of regular salaryUnlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career!Flexible work schedules for a true work-life balanceSomething new every day - you'll never be bored in emergency medicineWe build our hospitals from scratch. You'll be using all of the latest equipment and technology.Generous employee pet discountHospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!Referral rewards - tell your friends why they should come work for VEG too!VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
Read LessWHO WE ARE
VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
FOCUS
The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.
WHO WE NEED
A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG.
WHAT YOU'LL DO
Your Mission: Define the customer's experience through Service, Focus, and Participation.
Service:
Answer incoming calls immediately and with a smileManage incoming customer communications (email, text messages, phone calls)Record call information accurately such, as referring vet informationEnsure phone calls get transferred to a doctor quickly for anything medically related Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecksOffer them beverages or snacks, and find ways to deliver a unique and curated experience Listen to customers' needs with the intent to understand Take ownership of customer complaints, be empathetic, and work to resolve them quicklyAnticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service Invite customers to provide feedback by completing a survey Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion Accompany customers to the exit and thank them for trusting us with their pet's careAlways find a creative way to say yes to our customer's needsFocus:
Engage in conversations with customers while they are waiting Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care teamUpdate or provide feedback to the nurses and doctors about customers needsProvide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needsEducate customers on end-of-life details such as cremation options Call/text customers 24 hours after their visit to follow up on their pet's careEnsure customers are invited to stay with their pet Initiate video chats between customers, their pet, and our team when they cannot be in the hospitalParticipation:
Identify creative opportunities for customer participation in a valuable and safe wayCelebrate and capture special moments, with permission from the customer Create a personalized experience for the customer and their petWHAT YOU'LL NEED:
2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized with strong attention to detail Ability to communicate with anyone and everyone Strong multitasking skills High emotional intelligence. You can 'read a room' and plan and act accordingly Adaptable and amenable in 'high stakes' environments A natural people pleaser Must present yourself with a professional and approachable demeanorWHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best! We also offer:
Industry-leading compensation 401K w/ company matchHealth, Vision, and Dental InsurancePaid parental leave - 10 weeks of paid leave at 100% of regular salaryUnlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career!Flexible work schedules for a true work-life balanceSomething new every day - you'll never be bored in emergency medicineWe build our hospitals from scratch. You'll be using all of the latest equipment and technology.Generous employee pet discountHospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!Referral rewards - tell your friends why they should come work for VEG too!VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
Read LessWHO WE ARE
VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
FOCUS
The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.
WHO WE NEED
A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG.
WHAT YOU'LL DO
Your Mission: Define the customer's experience through Service, Focus, and Participation.
Service:
Answer incoming calls immediately and with a smileManage incoming customer communications (email, text messages, phone calls)Record call information accurately such, as referring vet informationEnsure phone calls get transferred to a doctor quickly for anything medically related Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecksOffer them beverages or snacks, and find ways to deliver a unique and curated experience Listen to customers' needs with the intent to understand Take ownership of customer complaints, be empathetic, and work to resolve them quicklyAnticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service Invite customers to provide feedback by completing a survey Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion Accompany customers to the exit and thank them for trusting us with their pet's careAlways find a creative way to say yes to our customer's needsFocus:
Engage in conversations with customers while they are waiting Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care teamUpdate or provide feedback to the nurses and doctors about customers needsProvide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needsEducate customers on end-of-life details such as cremation options Call/text customers 24 hours after their visit to follow up on their pet's careEnsure customers are invited to stay with their pet Initiate video chats between customers, their pet, and our team when they cannot be in the hospitalParticipation:
Identify creative opportunities for customer participation in a valuable and safe wayCelebrate and capture special moments, with permission from the customer Create a personalized experience for the customer and their petWHAT YOU'LL NEED:
2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized with strong attention to detail Ability to communicate with anyone and everyone Strong multitasking skills High emotional intelligence. You can 'read a room' and plan and act accordingly Adaptable and amenable in 'high stakes' environments A natural people pleaser Must present yourself with a professional and approachable demeanorWHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best! We also offer:
Industry-leading compensation 401K w/ company matchHealth, Vision, and Dental InsurancePaid parental leave - 10 weeks of paid leave at 100% of regular salaryUnlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career!Flexible work schedules for a true work-life balanceSomething new every day - you'll never be bored in emergency medicineWe build our hospitals from scratch. You'll be using all of the latest equipment and technology.Generous employee pet discountHospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!Referral rewards - tell your friends why they should come work for VEG too!VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
Read LessWHO WE ARE
VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
FOCUS
The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.
WHO WE NEED
A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG.
WHAT YOU'LL DO
Your Mission: Define the customer's experience through Service, Focus, and Participation.
Service:
Answer incoming calls immediately and with a smileManage incoming customer communications (email, text messages, phone calls)Record call information accurately such, as referring vet informationEnsure phone calls get transferred to a doctor quickly for anything medically related Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecksOffer them beverages or snacks, and find ways to deliver a unique and curated experience Listen to customers' needs with the intent to understand Take ownership of customer complaints, be empathetic, and work to resolve them quicklyAnticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service Invite customers to provide feedback by completing a survey Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion Accompany customers to the exit and thank them for trusting us with their pet's careAlways find a creative way to say yes to our customer's needsFocus:
Engage in conversations with customers while they are waiting Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care teamUpdate or provide feedback to the nurses and doctors about customers needsProvide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needsEducate customers on end-of-life details such as cremation options Call/text customers 24 hours after their visit to follow up on their pet's careEnsure customers are invited to stay with their pet Initiate video chats between customers, their pet, and our team when they cannot be in the hospitalParticipation:
Identify creative opportunities for customer participation in a valuable and safe wayCelebrate and capture special moments, with permission from the customer Create a personalized experience for the customer and their petWHAT YOU'LL NEED:
2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized with strong attention to detail Ability to communicate with anyone and everyone Strong multitasking skills High emotional intelligence. You can 'read a room' and plan and act accordingly Adaptable and amenable in 'high stakes' environments A natural people pleaser Must present yourself with a professional and approachable demeanorWHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best! We also offer:
Industry-leading compensation 401K w/ company matchContinuing Education (C.E.) opportunities - we want to help you grow in your career!Flexible work schedules for a true work-life balanceSomething new every day - you'll never be bored in emergency medicineWe build our hospitals from scratch. You'll be using all of the latest equipment and technology.Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!Referral rewards - tell your friends why they should come work for VEG too!VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
Read LessWHO WE ARE
VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
FOCUS
To facilitate and manage workflow of the nursing care team at VEG practices each shift. There will be a group of shift leads working as a team to create 24/7 coverage to have a presence on the floor. Shift leads will aim to distribute the workload to appropriately trained individuals in as efficient a manner as possible to deliver uncompromised standards of nursing care. The shift lead is not expected to know every detail about every patient at all times, but is expected to serve as a coordinator and have an overall picture of the status of the floor at any given time. By promoting a supportive atmosphere among the team and facilitating the work flow, shift leads will help ensure the quality of patient care, team wellness, and professional growth.
WHO WE NEED
You are passionate and motivated. You value learning and are a team player that is honest and respectful to your peers. You love what you do. You love working with animals and people. You are comfortable adapting to new scenarios, willing to learn new techniques, and think outside the box. You have excellent interpersonal capabilities across a diverse group. You're happy to pitch in wherever and whenever you are needed, with a positive attitude. You demonstrate the ability to accomplish assigned tasks for all areas involved, knowing when to ask for assistance. You display excellent communication skills to your peers, customers, and team. You excel at organizational skills and are able to facilitate the workflow and optimize the efficiency of patient/customer care. You have leadership skills to effectively motivate the team in a positive and proficient manner.
WHAT YOU CAN EXPECT TO DO
Assume responsibility to maintain the flow of nursing care during the shift.Know the status of the patients, treatments to be performed, and gauge workload based on staffing level of the hospital.Ensure that all shift roles have been designated and are in communication with the team regarding any changes needed. The shift lead may fill roles themselves where help is needed.Flexibly provide on-the-floor help during shifts where most appropriate as a floater.Guide the team to use downtime productively including identifying opportunities for training, projects, and self-care.Facilitate shift start and wrap up activities such as patient and facility rounds and workstation organizing to smoothly transition between shifts.Coordinate and contribute to team huddles with the doctor at the beginning of every shift to establish team focus and set a positive and collaborative tone.Direct team member patient care questions and requests to the appropriate team member.Facilitate breaks for team members (including your own) and keep up-to-date on the status of breaks.Address interpersonal conflicts in the moment that arise on shift, ensuring that interpersonal conflicts are not affecting workflow or patient care. Communicate with the hospital leadership for documentation to be incorporated into the development meeting and resolutions.Maintain integrity of all shifts for standard policies (e.g. presence of food on treatment floor, mask compliance, etc)Work with the team on communication of incidents on the floor (medical mistakes, notable events/issues, status report) from a team and improvement focused perspective.Determine when on-call staff needs to be utilized and coordinating with the doctor on shift. Call-outs and coverage will be arranged in coordination with the technician managerWHAT YOU NEED
High school diploma or equivalent.Credentialed as a veterinary technician (CVT, RVT, LVT, LVMT) in the location of the VEG practice (or enrolled in the VEG Credential Support Program) strongly preferred.Veterinary technician specialist (VTS) certification will lead to additional considerations in practice role and compensation.Strong understanding of VEG practice workflow, team communications, and situational awareness.Ability to read, speak and hear sufficiently to understand, complete tasks instructed in all forms of communication, written, verbal, or other.Provide information in person & over the phone communicating clearly, appropriately & professionally.Properly communicates information to all personnel including management, medical staff & customers.Ability to stand for prolonged hours, kneel, work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance.
WHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best! We also offer:
Industry-leading compensationWe build our hospitals from scratch. You'll be using all of the latest equipment and technology.Generous employee pet discountReferral rewards - tell your friends why they should come work for VEG too!Health, Vision, and Dental Insurance 401K w/ company match Paid parental leave - up to 10 weeks of paid leave at 100% of regular salary Unlimited Continuing Education opportunities - we want to help you grow in your career!Flexible work schedules for a true work-life balance Growth potential Groceries sent to the hospitals weekly for the staff to enjoy, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc! Lastly, because while our work is serious, we believe that it should also be fun!VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
Read LessWHO WE ARE
VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
FOCUS
The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.
WHO WE NEED
A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG.
WHAT YOU'LL DO
Your Mission: Define the customer's experience through Service, Focus, and Participation.
Service:
Answer incoming calls immediately and with a smileManage incoming customer communications (email, text messages, phone calls)Record call information accurately such, as referring vet informationEnsure phone calls get transferred to a doctor quickly for anything medically related Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecksOffer them beverages or snacks, and find ways to deliver a unique and curated experience Listen to customers' needs with the intent to understand Take ownership of customer complaints, be empathetic, and work to resolve them quicklyAnticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service Invite customers to provide feedback by completing a survey Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion Accompany customers to the exit and thank them for trusting us with their pet's careAlways find a creative way to say yes to our customer's needsFocus:
Engage in conversations with customers while they are waiting Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care teamUpdate or provide feedback to the support staff and doctors about customers needsProvide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needsEducate customers on end-of-life details such as cremation options Call/text customers 24 hours after their visit to follow up on their pet's careEnsure customers are invited to stay with their pet Initiate video chats between customers, their pet, and our team when they cannot be in the hospitalParticipation:
Identify creative opportunities for customer participation in a valuable and safe wayCelebrate and capture special moments, with permission from the customer Create a personalized experience for the customer and their petWHAT YOU'LL NEED:
2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized with strong attention to detail Ability to communicate with anyone and everyone Strong multitasking skills High emotional intelligence. You can 'read a room' and plan and act accordingly Adaptable and amenable in 'high stakes' environments A natural people pleaser Must present yourself with a professional and approachable demeanorWHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best! We also offer:
Industry-leading compensation: $18.00-24.00 per hour 401K w/ company matchHealth, Vision, and Dental InsurancePaid parental leave - 10 weeks of paid leave at 100% of regular salaryUnlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career!Flexible work schedules for a true work-life balanceSomething new every day - you'll never be bored in emergency medicineWe build our hospitals from scratch. You'll be using all of the latest equipment and technology.Generous employee pet discountHospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!Referral rewards - tell your friends why they should come work for VEG too!VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
Read LessWHO WE ARE
VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
FOCUS
The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.
WHO WE NEED
A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG.
WHAT YOU'LL DO
Your Mission: Define the customer's experience through Service, Focus, and Participation.
Service:
Answer incoming calls immediately and with a smileManage incoming customer communications (email, text messages, phone calls)Record call information accurately such, as referring vet informationEnsure phone calls get transferred to a doctor quickly for anything medically related Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecksOffer them beverages or snacks, and find ways to deliver a unique and curated experience Listen to customers' needs with the intent to understand Take ownership of customer complaints, be empathetic, and work to resolve them quicklyAnticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service Invite customers to provide feedback by completing a survey Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion Accompany customers to the exit and thank them for trusting us with their pet's careAlways find a creative way to say yes to our customer's needsFocus:
Engage in conversations with customers while they are waiting Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care teamUpdate or provide feedback to the nurses and doctors about customers needsProvide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needsEducate customers on end-of-life details such as cremation options Call/text customers 24 hours after their visit to follow up on their pet's careEnsure customers are invited to stay with their pet Initiate video chats between customers, their pet, and our team when they cannot be in the hospitalParticipation:
Identify creative opportunities for customer participation in a valuable and safe wayCelebrate and capture special moments, with permission from the customer Create a personalized experience for the customer and their petWHAT YOU'LL NEED:
2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized with strong attention to detail Ability to communicate with anyone and everyone Strong multitasking skills High emotional intelligence. You can 'read a room' and plan and act accordingly Adaptable and amenable in 'high stakes' environments A natural people pleaser Must present yourself with a professional and approachable demeanorWHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best! We also offer:
Industry-leading compensation ($20.00 - $30.00/hr)401K w/ company matchHealth, Vision, and Dental InsurancePaid parental leave - 10 weeks of paid leave at 100% of regular salaryUnlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career!Flexible work schedules for a true work-life balanceSomething new every day - you'll never be bored in emergency medicineWe build our hospitals from scratch. You'll be using all of the latest equipment and technology.Generous employee pet discountHospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!Referral rewards - tell your friends why they should come work for VEG too!VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
Read LessWHO WE ARE
VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
FOCUS
The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.
WHO WE NEED
A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG.
WHAT YOU'LL DO
Your Mission: Define the customer's experience through Service, Focus, and Participation.
Service:
Answer incoming calls immediately and with a smileManage incoming customer communications (email, text messages, phone calls)Record call information accurately such, as referring vet informationEnsure phone calls get transferred to a doctor quickly for anything medically related Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecksOffer them beverages or snacks, and find ways to deliver a unique and curated experience Listen to customers' needs with the intent to understand Take ownership of customer complaints, be empathetic, and work to resolve them quicklyAnticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service Invite customers to provide feedback by completing a survey Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion Accompany customers to the exit and thank them for trusting us with their pet's careAlways find a creative way to say yes to our customer's needsFocus:
Engage in conversations with customers while they are waiting Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care teamUpdate or provide feedback to the nurses and doctors about customers needsProvide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needsEducate customers on end-of-life details such as cremation options Call/text customers 24 hours after their visit to follow up on their pet's careEnsure customers are invited to stay with their pet Initiate video chats between customers, their pet, and our team when they cannot be in the hospitalParticipation:
Identify creative opportunities for customer participation in a valuable and safe wayCelebrate and capture special moments, with permission from the customer Create a personalized experience for the customer and their petWHAT YOU'LL NEED:
2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized with strong attention to detail Ability to communicate with anyone and everyone Strong multitasking skills High emotional intelligence. You can 'read a room' and plan and act accordingly Adaptable and amenable in 'high stakes' environments A natural people pleaser Must present yourself with a professional and approachable demeanorWHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best! We also offer:
Industry-leading compensation 401K w/ company matchHealth, Vision, and Dental InsurancePaid parental leave - 10 weeks of paid leave at 100% of regular salaryUnlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career!Flexible work schedules for a true work-life balanceSomething new every day - you'll never be bored in emergency medicineWe build our hospitals from scratch. You'll be using all of the latest equipment and technology.Generous employee pet discountHospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!Referral rewards - tell your friends why they should come work for VEG too!VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
Read LessWHO WE ARE
VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
FOCUS
The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.
WHO WE NEED
A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG.
WHAT YOU'LL DO
Your Mission: Define the customer's experience through Service, Focus, and Participation.
Service:
Answer incoming calls immediately and with a smileManage incoming customer communications (email, text messages, phone calls)Record call information accurately such, as referring vet informationEnsure phone calls get transferred to a doctor quickly for anything medically related Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecksOffer them beverages or snacks, and find ways to deliver a unique and curated experience Listen to customers' needs with the intent to understand Take ownership of customer complaints, be empathetic, and work to resolve them quicklyAnticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service Invite customers to provide feedback by completing a survey Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion Accompany customers to the exit and thank them for trusting us with their pet's careAlways find a creative way to say yes to our customer's needsFocus:
Engage in conversations with customers while they are waiting Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care teamUpdate or provide feedback to the nurses and doctors about customers needsProvide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needsEducate customers on end-of-life details such as cremation options Call/text customers 24 hours after their visit to follow up on their pet's careEnsure customers are invited to stay with their pet Initiate video chats between customers, their pet, and our team when they cannot be in the hospitalParticipation:
Identify creative opportunities for customer participation in a valuable and safe wayCelebrate and capture special moments, with permission from the customer Create a personalized experience for the customer and their petWHAT YOU'LL NEED:
2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized with strong attention to detail Ability to communicate with anyone and everyone Strong multitasking skills High emotional intelligence. You can 'read a room' and plan and act accordingly Adaptable and amenable in 'high stakes' environments A natural people pleaser Must present yourself with a professional and approachable demeanorWHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best! We also offer:
Industry-leading compensation 401K w/ company matchContinuing Education (C.E.) opportunities - we want to help you grow in your career!Flexible work schedules for a true work-life balanceSomething new every day - you'll never be bored in emergency medicineWe build our hospitals from scratch. You'll be using all of the latest equipment and technology.Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!Referral rewards - tell your friends why they should come work for VEG too!VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
Read LessWHO WE ARE
VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
FOCUS
The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.
WHO WE NEED
A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG.
WHAT YOU'LL DO
Your Mission: Define the customer's experience through Service, Focus, and Participation.
Service:
Answer incoming calls immediately and with a smileManage incoming customer communications (email, text messages, phone calls)Record call information accurately such, as referring vet informationEnsure phone calls get transferred to a doctor quickly for anything medically related Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecksOffer them beverages or snacks, and find ways to deliver a unique and curated experience Listen to customers' needs with the intent to understand Take ownership of customer complaints, be empathetic, and work to resolve them quicklyAnticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service Invite customers to provide feedback by completing a survey Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion Accompany customers to the exit and thank them for trusting us with their pet's careAlways find a creative way to say yes to our customer's needsFocus:
Engage in conversations with customers while they are waiting Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care teamUpdate or provide feedback to the nurses and doctors about customers needsProvide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needsEducate customers on end-of-life details such as cremation options Call/text customers 24 hours after their visit to follow up on their pet's careEnsure customers are invited to stay with their pet Initiate video chats between customers, their pet, and our team when they cannot be in the hospitalParticipation:
Identify creative opportunities for customer participation in a valuable and safe wayCelebrate and capture special moments, with permission from the customer Create a personalized experience for the customer and their petWHAT YOU'LL NEED:
2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized with strong attention to detail Ability to communicate with anyone and everyone Strong multitasking skills High emotional intelligence. You can 'read a room' and plan and act accordingly Adaptable and amenable in 'high stakes' environments A natural people pleaser Must present yourself with a professional and approachable demeanorWHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best! We also offer:
Industry-leading compensation 401K w/ company matchHealth, Vision, and Dental InsurancePaid parental leave - 10 weeks of paid leave at 100% of regular salaryUnlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career!Flexible work schedules for a true work-life balanceSomething new every day - you'll never be bored in emergency medicineWe build our hospitals from scratch. You'll be using all of the latest equipment and technology.Generous employee pet discountHospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!Referral rewards - tell your friends why they should come work for VEG too!VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
Read Less