Location: Largo, FL 33773
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Pay Rate: $24/hr
We are seeking a bilingual Customer Service Specialist to support customer service operations for both North American and Latin American markets. This role is responsible for handling customer inquiries, processing orders, coordinating shipments, supporting warranty and complaint resolution, and ensuring exceptional customer satisfaction in a fast-paced environment.
The ideal candidate will have strong customer service experience, excellent communication skills in both English and Spanish, and experience with order entry and administrative support functions.
Key Responsibilities Respond to customer inquiries regarding orders, shipments, products, warranties, returns, and complaints. Process phone, fax, and electronic customer orders accurately and efficiently. Provide support for customers throughout Mexico, Central America, and South America. Perform data entry and order management activities within company systems. Coordinate shipment updates, delays, backorders, and inventory transfers between service centers. Initiate shipment tracers with carriers and resolve shipping discrepancies. Process replacement orders and corrections for shortages, damaged items, or incorrect shipments. Support quality improvement efforts by processing customer complaints and warranty claims. Maintain customer records and perform file maintenance updates as needed. Assist with billing support and administrative functions related to customer accounts. Perform clerical duties including documentation and invoice filing. Communicate professionally with customers and internal teams to ensure timely issue resolution. Gather customer feedback and maintain high levels of customer satisfaction. Support additional service centers and assist with special projects as needed. Qualifications High School Diploma or GED required; Associate's Degree preferred. Bilingual in English and Spanish (written and verbal) required. Previous customer service experience required. Strong data entry and order processing experience required. SAP experience strongly preferred. Proficiency with Microsoft Office and Windows-based systems. Excellent verbal, written, and interpersonal communication skills. Strong organizational and multitasking abilities. Ability to work independently and prioritize workload effectively. Reliable attendance and strong work ethic required. Additional Information Customer-facing role supporting both phone and in-person interactions. Experience working with Spanish-speaking customers is highly desired. Equal Opportunity Employer. Read Less = New York, NY
= $29/hour
We are seeking a highly organized and proactive Administrative Assistant to provide high-level administrative and operational support to senior executives and teams within the Coverage and Capital Markets vertical.
This role will primarily support teams across Latin America, Asia, and Canada, making it ideal for someone who thrives in a fast-paced, global environment. The Administrative Assistant plays a key role in ensuring seamless day-to-day operations, effective communication, and coordination across multiple regions and stakeholders.
Key Responsibilities Manage complex executive calendars, including scheduling meetings across multiple time zones and coordinating internal and external appointments Prepare, edit, and format correspondence, reports, presentations, and other business materials Coordinate domestic and international travel arrangements, including itineraries, visa support (as needed), and expense reporting in line with company policies Support the planning and execution of meetings, events, and offsites, including logistics coordination and materials preparation Serve as a primary point of contact for internal stakeholders and external partners, ensuring timely and professional communication Provide general administrative and operational support to enhance team productivity and business operations Qualifications & Experience 3 5 years of experience in an executive assistant or senior administrative support role Prior experience within a financial services or professional services environment is preferred Proven experience supporting senior executives in fast-paced, deadline-driven environments Strong ability to manage multiple priorities and work effectively across global teams and time zones Core Skills & Competencies Exceptional organizational and time management skills Strong attention to detail and accuracy Excellent verbal and written communication skills Ability to handle sensitive information with professionalism and discretion Proactive, adaptable, and solutions-oriented mindset Read Less = Location: Charlotte, NC 28217
= Pay Rate: $22.00/hr
=R Schedule: Full-Time | Overnight (3rd Shift)
We are seeking a Production Team Lead to oversee daily lockbox and mailroom operations in a fast-paced, high-volume environment. This role is responsible for ensuring the accurate and timely processing of payments, while driving productivity, quality, and service level performance.
You will lead workflow coordination across mail receipt, extraction, and image capture functions, while supporting operational excellence and team performance.
Key Responsibilities: Coordinate workflow across mailroom, extraction, and scanning operations to meet SLAs and deadlines Allocate resources effectively to maintain productivity and processing accuracy Monitor system activity and escalate issues as needed Complete daily and monthly operational reporting Troubleshoot processing and equipment issues; escalate risks impacting production timelines Perform quality control checks and ensure compliance with procedures and audit standards Conduct research and provide root cause analysis for discrepancies, exceptions, and client inquiries Train, coach, and support team members on processes, systems, and quality expectations Drive continuous process improvements to enhance efficiency and reduce errors Foster a culture of accountability, collaboration, and engagement Required Skills: Ability to manage high-volume, deadline-driven workflows Strong verbal and written communication skills Excellent attention to detail and accuracy Problem-solving and analytical thinking (root cause analysis) Ability to lead, influence, and guide team members in a fast-paced environment Qualifications: High School Diploma required; Associate or Bachelor's degree preferred 2 5 years of experience in lockbox, remittance, or payment processing operations Experience with OPEX Falcon strongly preferred Prior leadership or team lead experience preferred Proficiency in Microsoft Office (Excel, Word, Outlook) Additional Details: Hours: 40 hours/week Background Check: Required (Basic Package) Drug Screen: 8-Panel (Mandatory) Read Less