Veterans Multi-Service Center (VMC) is a leading non-profit organization dedicated to serving veterans and their families. We provide a comprehensive range of services designed to empower veterans to overcome challenges, achieve their goals, and thrive in their communities.
VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.
The Program Manager is responsible for the overall management and operation of services to Veterans at the Veterans Multi-Service Center. This includes overseeing daily activities, staff supervision, ensuring compliance with relevant safety protocols, regulations and policies, managing the program budget, and fostering a professional environment for staff and a supportive environment for participants.
Key Responsibilities:
Program Management and Development: Oversee the daily operations of the assigned program, ensuring the program meets the needs of its participants and adheres to all relevant regulations and policies. Develop and implement program goals, objectives, and activities in alignment with the organization's mission and strategic plan. Evaluate program effectiveness and make necessary adjustments to improve service delivery. Stay informed about best practices and emerging trends in adult day services and related fields. Explore opportunities to expand and enhance the program, including developing new services and partnerships. Staff Supervision and Development: Supervise and mentor program staff, including Assistant Program Managers, Case Managers, and other direct care staff.Provide guidance, support, and professional development opportunities to staff.Conduct regular staff meetings, individual supervision sessions, and performance evaluations.Foster a positive and collaborative team environment. Participant Care and Support: Ensure that participants receive high-quality, person-centered care and support that meets their individual needs. Develop and implement individualized care plans in collaboration with participants, families, and other service providers. Monitor participant progress, address concerns, and intervene when necessary to ensure well-being and safety. Create a welcoming, engaging, and therapeutic environment for participants. Administrative and Financial Management: Manage the program budget effectively, ensuring financial stability and sustainability. Maintain accurate records and documentation, including participant files, attendance logs, and financial reports. Ensure compliance with all relevant regulations and policies, including those from funding sources and licensing agencies. Community Outreach and Collaboration: Build and maintain relationships with community partners, referral sources, and other stakeholders. Represent the program and the organization at community events and meetings. Advocate for the needs of older adults and individuals with disabilities.Qualifications:
Education and Experience: Master’s degree in social work, Gerontology, or a related field preferred.Bachelor's degree with equivalent experience will be considered.Minimum of three years of experience working with older adults or individuals with disabilities in a human services setting.Prior supervisory experience required. Experience with adult day programs or similar programs preferred.Skills and Knowledge: Strong leadership, management, and organizational skills. Excellent communication, interpersonal, and problem-solving skills. Knowledge of best practices in adult day services and person-centered care. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite and other relevant software. Other Requirements: Attend agency events as requiredValid driver's license and reliable transportation. Ability to work occasional evenings and weekends as needed. Commitment to the mission of Veterans Multi-Service Center. First Aid and CPR certification.Core Competencies & Capabilities:
Analytical Skills and Mindfulness: Gather and interpret data to identify trends, patterns, and insights that inform effective decision-making. Ensure a high standard of quality, accuracy, and precision in all tasks.Collaboration and Teamwork: Build positive, effective working relationships with colleagues, participants, and stakeholders. Contribute to team goals while recognizing and valuing the unique strengths of others.Communication: Demonstrate the ability to communicate effectively, both verbally and in writing, across all levels of the organization. Maintain a friendly and positive demeanor when engaging with veterans, families, staff, and the public.Creativity and Initiative: Act decisively without prompting, demonstrating a proactive approach to work and a willingness to embrace additional responsibilities. Generate innovative solutions to complex problems or organizational challenges.Critical Thinking and Problem Solving: Evaluate information and situations logically to identify key issues and consider alternatives. Effectively set work priorities and develop reasoning-based solutions to achieve desired outcomes.Ethics, Boundaries, and Composure: Uphold the highest ethical standards and maintain professional boundaries in all interactions. Remain calm and maintain self-control during difficult circumstances or emergencies.Computer Proficiency: Maintain a working knowledge of Microsoft Office software (Word, Excel, Outlook) to support administrative and programmatic functions.Organization and File Management: Manage multiple assignments simultaneously while maintaining thorough, accurate files and contract documentation. Ensure data integrity in alignment with grant-related funding requirements.Case Management & Resource Navigation: Demonstrate specialized knowledge of case management services and community resources. Maintain expertise in Federal, State, and local assistance programs, including housing, utilities, and disability benefits. Read LessVeterans Multi-Service Center (VMC) is a leading non-profit organization dedicated to serving veterans and their families. We provide a comprehensive range of services designed to empower veterans to overcome challenges, achieve their goals, and thrive in their communities.
VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.
The Program Manager is responsible for the overall management and operation of services to Veterans at the Veterans Multi-Service Center. This includes overseeing daily activities, staff supervision, ensuring compliance with relevant safety protocols, regulations and policies, managing the program budget, and fostering a professional environment for staff and a supportive environment for participants.
Key Responsibilities:
Program Management and Development: Oversee the daily operations of the assigned program, ensuring the program meets the needs of its participants and adheres to all relevant regulations and policies. Develop and implement program goals, objectives, and activities in alignment with the organization's mission and strategic plan. Evaluate program effectiveness and make necessary adjustments to improve service delivery. Stay informed about best practices and emerging trends in adult day services and related fields. Explore opportunities to expand and enhance the program, including developing new services and partnerships. Staff Supervision and Development: Supervise and mentor program staff, including Assistant Program Managers, Case Managers, and other direct care staff.Provide guidance, support, and professional development opportunities to staff.Conduct regular staff meetings, individual supervision sessions, and performance evaluations.Foster a positive and collaborative team environment. Participant Care and Support: Ensure that participants receive high-quality, person-centered care and support that meets their individual needs. Develop and implement individualized care plans in collaboration with participants, families, and other service providers. Monitor participant progress, address concerns, and intervene when necessary to ensure well-being and safety. Create a welcoming, engaging, and therapeutic environment for participants. Administrative and Financial Management: Manage the program budget effectively, ensuring financial stability and sustainability. Maintain accurate records and documentation, including participant files, attendance logs, and financial reports. Ensure compliance with all relevant regulations and policies, including those from funding sources and licensing agencies. Community Outreach and Collaboration: Build and maintain relationships with community partners, referral sources, and other stakeholders. Represent the program and the organization at community events and meetings. Advocate for the needs of older adults and individuals with disabilities.Qualifications:
Education and Experience: Master’s degree in social work, Gerontology, or a related field preferred.Bachelor's degree with equivalent experience will be considered.Minimum of three years of experience working with older adults or individuals with disabilities in a human services setting.Prior supervisory experience required. Experience with adult day programs or similar programs preferred.Skills and Knowledge: Strong leadership, management, and organizational skills. Excellent communication, interpersonal, and problem-solving skills. Knowledge of best practices in adult day services and person-centered care. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite and other relevant software. Other Requirements: Attend agency events as requiredValid driver's license and reliable transportation. Ability to work occasional evenings and weekends as needed. Commitment to the mission of Veterans Multi-Service Center. First Aid and CPR certification.Core Competencies & Capabilities:
Analytical Skills and Mindfulness: Gather and interpret data to identify trends, patterns, and insights that inform effective decision-making. Ensure a high standard of quality, accuracy, and precision in all tasks.Collaboration and Teamwork: Build positive, effective working relationships with colleagues, participants, and stakeholders. Contribute to team goals while recognizing and valuing the unique strengths of others.Communication: Demonstrate the ability to communicate effectively, both verbally and in writing, across all levels of the organization. Maintain a friendly and positive demeanor when engaging with veterans, families, staff, and the public.Creativity and Initiative: Act decisively without prompting, demonstrating a proactive approach to work and a willingness to embrace additional responsibilities. Generate innovative solutions to complex problems or organizational challenges.Critical Thinking and Problem Solving: Evaluate information and situations logically to identify key issues and consider alternatives. Effectively set work priorities and develop reasoning-based solutions to achieve desired outcomes.Ethics, Boundaries, and Composure: Uphold the highest ethical standards and maintain professional boundaries in all interactions. Remain calm and maintain self-control during difficult circumstances or emergencies.Computer Proficiency: Maintain a working knowledge of Microsoft Office software (Word, Excel, Outlook) to support administrative and programmatic functions.Organization and File Management: Manage multiple assignments simultaneously while maintaining thorough, accurate files and contract documentation. Ensure data integrity in alignment with grant-related funding requirements.Case Management & Resource Navigation: Demonstrate specialized knowledge of case management services and community resources. Maintain expertise in Federal, State, and local assistance programs, including housing, utilities, and disability benefits. Read LessVeterans Multi-Service Center (VMC) is a leading non-profit organization dedicated to serving veterans and their families. We provide a comprehensive range of services designed to empower veterans to overcome challenges, achieve their goals, and thrive in their communities.
VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.
The Program Manager is responsible for the overall management and operation of services to Veterans at the Veterans Multi-Service Center. This includes overseeing daily activities, staff supervision, ensuring compliance with relevant safety protocols, regulations and policies, managing the program budget, and fostering a professional environment for staff and a supportive environment for participants.
Key Responsibilities:
Program Management and Development: Oversee the daily operations of the assigned program, ensuring the program meets the needs of its participants and adheres to all relevant regulations and policies. Develop and implement program goals, objectives, and activities in alignment with the organization's mission and strategic plan. Evaluate program effectiveness and make necessary adjustments to improve service delivery. Stay informed about best practices and emerging trends in adult day services and related fields. Explore opportunities to expand and enhance the program, including developing new services and partnerships. Staff Supervision and Development: Supervise and mentor program staff, including Assistant Program Managers, Case Managers, and other direct care staff.Provide guidance, support, and professional development opportunities to staff.Conduct regular staff meetings, individual supervision sessions, and performance evaluations.Foster a positive and collaborative team environment. Participant Care and Support: Ensure that participants receive high-quality, person-centered care and support that meets their individual needs. Develop and implement individualized care plans in collaboration with participants, families, and other service providers. Monitor participant progress, address concerns, and intervene when necessary to ensure well-being and safety. Create a welcoming, engaging, and therapeutic environment for participants. Administrative and Financial Management: Manage the program budget effectively, ensuring financial stability and sustainability. Maintain accurate records and documentation, including participant files, attendance logs, and financial reports. Ensure compliance with all relevant regulations and policies, including those from funding sources and licensing agencies. Community Outreach and Collaboration: Build and maintain relationships with community partners, referral sources, and other stakeholders. Represent the program and the organization at community events and meetings. Advocate for the needs of older adults and individuals with disabilities.Qualifications:
Education and Experience: Master’s degree in social work, Gerontology, or a related field preferred.Bachelor's degree with equivalent experience will be considered.Minimum of three years of experience working with older adults or individuals with disabilities in a human services setting.Prior supervisory experience required. Experience with adult day programs or similar programs preferred.Skills and Knowledge: Strong leadership, management, and organizational skills. Excellent communication, interpersonal, and problem-solving skills. Knowledge of best practices in adult day services and person-centered care. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite and other relevant software. Other Requirements: Attend agency events as requiredValid driver's license and reliable transportation. Ability to work occasional evenings and weekends as needed. Commitment to the mission of Veterans Multi-Service Center. First Aid and CPR certification.Core Competencies & Capabilities:
Analytical Skills and Mindfulness: Gather and interpret data to identify trends, patterns, and insights that inform effective decision-making. Ensure a high standard of quality, accuracy, and precision in all tasks.Collaboration and Teamwork: Build positive, effective working relationships with colleagues, participants, and stakeholders. Contribute to team goals while recognizing and valuing the unique strengths of others.Communication: Demonstrate the ability to communicate effectively, both verbally and in writing, across all levels of the organization. Maintain a friendly and positive demeanor when engaging with veterans, families, staff, and the public.Creativity and Initiative: Act decisively without prompting, demonstrating a proactive approach to work and a willingness to embrace additional responsibilities. Generate innovative solutions to complex problems or organizational challenges.Critical Thinking and Problem Solving: Evaluate information and situations logically to identify key issues and consider alternatives. Effectively set work priorities and develop reasoning-based solutions to achieve desired outcomes.Ethics, Boundaries, and Composure: Uphold the highest ethical standards and maintain professional boundaries in all interactions. Remain calm and maintain self-control during difficult circumstances or emergencies.Computer Proficiency: Maintain a working knowledge of Microsoft Office software (Word, Excel, Outlook) to support administrative and programmatic functions.Organization and File Management: Manage multiple assignments simultaneously while maintaining thorough, accurate files and contract documentation. Ensure data integrity in alignment with grant-related funding requirements.Case Management & Resource Navigation: Demonstrate specialized knowledge of case management services and community resources. Maintain expertise in Federal, State, and local assistance programs, including housing, utilities, and disability benefits. Read Less
The Case Manager position plays a critical role in connecting homeless Veterans and their families in Central Pennsylvania with vital resources and support. This position involves coordinating case management, supporting the development and achievement of individual housing stability and other essential services.
Essential Duties and Responsibilities:
Maintains a caseload and provides case management with a focus on “housing first.” Consults with clients to assess program eligibility and service needs. Works with clients to create individualized housing stability plans with client-specific goals. Provides ongoing support and expertise through assessment, planning, and implementation of program resources and services.Consults with multiple interdisciplinary teams as needed and are primarily responsible for the assessment and completion of quality assurance program principles.Collaborates with case management team on service plans to coordinate approaches for successful outcomes.Ensure case files comply with regulatory standards and agency policies and procedures ensuring compliance with confidentiality, security and safety policies and procedures.Identify financial assistance resources to eligible households as needed. Conducts outreach to identify and provide services to target populations. Develops and maintains relationships beneficial to the program and agency to generate referrals of Veteran households to the program and to promote agency services.As required, attend all internal, external and community meetings and events relevant to the position.Performs additional program-related duties as assigned by the Program Manager.Minimum Qualifications:
Bachelor’s Degree or equivalent work experience in social services, non-profit management, administrative or case management capacity is preferred. Minimum two (2) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders. Experience working with grant-funded programs—particularly focused on Veteran housing services experience working with diverse populations, as well as low-income individuals. Good computer skills with knowledge of databases and Microsoft Office Suite. Strong organizational, time-management, communication, and people skills.Ability to work independently, prioritize tasks, and manage time effectively.Valid driver's license with a good driving record and automobile insurance.VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.
Read LessPosition Overview:
The Program Manager is responsible for the overall management and operation of The Perimeter, an adult day program at Veterans Multi-Service Center. This includes overseeing daily activities, staff supervision, ensuring compliance with relevant regulations and policies, managing the program budget, and fostering a therapeutic and supportive environment for participants.
Key Responsibilities:
Program Management and Development: Oversee the daily operations of Adult Day Services, ensuring the program meets the needs of its participants and adheres to all relevant regulations and policies. Develop and implement program goals, objectives, and activities in alignment with the organization's mission and strategic plan. Evaluate program effectiveness and make necessary adjustments to improve service delivery. Stay informed about best practices and emerging trends in adult day services and related fields. Explore opportunities to expand and enhance the program, including developing new services and partnerships. Staff Supervision and Development: Supervise and mentor program staff, including Program Coordinators, Case Managers, and other client services staff.Provide guidance, support, and professional development opportunities to staff.Conduct regular staff meetings, individual supervision sessions, and performance evaluations.Foster a positive and collaborative team environment. Participant Care and Support: Ensure that participants receive high-quality, person-centered care and support that meets their individual needs. Develop and implement individualized care plans in collaboration with participants, families, and other service providers. Monitor participant progress, address concerns, and intervene when necessary to ensure well-being and safety. Create a welcoming, engaging, and therapeutic environment for participants. Administrative and Financial Management: Manage the program budget effectively, ensuring financial stability and sustainability. Maintain accurate records and documentation, including participant files, attendance logs, and financial reports. Ensure compliance with all relevant regulations and policies, including those from funding sources and licensing agencies. Community Outreach and Collaboration: Build and maintain relationships with community partners, referral sources, and other stakeholders. Represent the program and the organization at community events and meetings. Advocate for the needs of older adults and individuals with disabilities.Qualifications:
Education and Experience: Master’s degree in social work, Gerontology, or a related field preferred.Bachelor's degree with equivalent experience will be considered.Minimum of three years of experience working with older adults or individuals with disabilities in a human services setting.Prior supervisory experience required. Experience with adult day programs or similar programs preferred.Skills and Knowledge: Strong leadership, management, and organizational skills. Excellent communication, interpersonal, and problem-solving skills. Knowledge of best practices in adult day services and person-centered care. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite and other relevant software. Other Requirements: Valid driver's license and reliable transportation. Ability to work occasional evenings and weekends as needed. Commitment to the mission of Veterans Multi-Service Center. First Aid and CPR certification. Read LessVeterans Multi-Service Center (VMC) is a leading non-profit organization dedicated to serving veterans and their families. We provide a comprehensive range of services designed to empower veterans to overcome challenges, achieve their goals, and thrive in their communities.
VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.
Position Summary
The Program Coordinator is responsible for supporting veteran households by coordinating, advising, and connecting them to critical job training, employment pipelines, and public or federal benefits. This role focuses on holistic income-increasing strategies to improve daily living stability and support long-term housing retention.
Working as a core member of the income-increasing team, the Coordinator bridges the gap between direct client care and strategic community partnerships. The position works closely with Veteran Service Officers (VSOs) , Veteran Client and Legal Services, and agency housing staff to drive data-informed, quality service delivery from program intake to successful discharge.
Essential Duties and Responsibilities
Direct Client Engagement & Income Maximization: Partner with veteran households to assess financial health, establish household budgets, and implement tailored income/expense action plans. Benefits Navigation & VSO Collaboration: Assist Veteran Service Officers (VSOs) with core benefits navigation. Help veterans utilize online VA portals, request military/service records, and accurately complete complex public benefit applications (e.g., SNAP, LIHEAP) to optimize household income. Workforce & Training Facilitation: Develop and deliver essential digital literacy, resume building, online job search, and interview preparation workshops to build client employment readiness. Partner & Provider Coordination: Schedule and coordinate on-site visits from recruiters, job trainers, VA representatives, and community partners to streamline resource access. Cross-Departmental Collaboration: Meet weekly with agency housing staff and case managers to align service plans, coordinate wrap-around support, and ensure successful housing and economic outcomes. Community Outreach & Liaison: Build and cultivate strong operational relationships with local employers, financial literacy providers, and mainstream benefit agencies. Data Integrity & Compliance: Maintain accurate, timely documentation and data entry in compliance with agency, federal, and grant-funding reporting metrics. Administrative & Operational Support: Participate in weekly case management meetings, perform necessary clerical functions (filing, secure shredding), and assist with program budget tracking and account reconciliation as assigned.Minimum Qualifications (Knowledge, Skills, and Abilities)
Education: Bachelor’s degree preferred, ideally in Social Work, Human Services, Career Counseling, or a related field; equivalent blended education and experience considered. Experience: Minimum of two (2) to three (3) years of experience in workforce development, benefits coordination, or social services delivery, preferably within a veteran-focused or non-profit environment. Sector Knowledge: Familiarity with federal and state veteran service systems, VA benefits navigation, and community-based employment programs (such as HVRP and SSVF). Core Competencies – Problem Solving:Proven ability to identify barriers to employment or income and analyze information resourcefully. Communication: Exceptional oral and written communication skills, with the ability to lead presentations, conduct workshops, and maintain positive relationships across all levels of the organization. Organization: Strong time-management skills with a demonstrated ability to prioritize tasks, meet strict deadlines, and manage caseload data efficiently. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort utilizing case management or claims tracking databases. Licensure: Valid driver’s license and reliable transportation required for local travel
The Case Manager position plays a critical role in connecting homeless Veterans and their families in Central Pennsylvania with vital resources and support. This position involves coordinating case management, supporting the development and achievement of individual housing stability and other essential services.
Essential Duties and Responsibilities:
Maintains a caseload and provides case management with a focus on “housing first.” Consults with clients to assess program eligibility and service needs. Works with clients to create individualized housing stability plans with client-specific goals. Provides ongoing support and expertise through assessment, planning, and implementation of program resources and services.Consults with multiple interdisciplinary teams as needed and are primarily responsible for the assessment and completion of quality assurance program principles.Collaborates with case management team on service plans to coordinate approaches for successful outcomes.Ensure case files comply with regulatory standards and agency policies and procedures ensuring compliance with confidentiality, security and safety policies and procedures.Identify financial assistance resources to eligible households as needed. Conducts outreach to identify and provide services to target populations. Develops and maintains relationships beneficial to the program and agency to generate referrals of Veteran households to the program and to promote agency services.As required, attend all internal, external and community meetings and events relevant to the position.Performs additional program-related duties as assigned by the Program Manager.Minimum Qualifications:
Bachelor’s Degree or equivalent work experience in social services, non-profit management, administrative or case management capacity is preferred. Minimum two (2) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders. Experience working with grant-funded programs—particularly focused on Veteran housing services experience working with diverse populations, as well as low-income individuals. Good computer skills with knowledge of databases and Microsoft Office Suite. Strong organizational, time-management, communication, and people skills.Ability to work independently, prioritize tasks, and manage time effectively.Valid driver's license with a good driving record and automobile insurance.VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.
Read LessThe Program Coordinator is responsible for maintaining the highest standards of service delivery through the application of advanced quality assurance and quality control competencies. This position requires a strong understanding of case management principles, meticulous attention to detail, and the ability to identify and address areas for improvement.
Key Responsibilities Include:
Providing expert guidance and training to program staff on best practices in case documentation, compliance, and ethical conduct.Conducting comprehensive quality assurance reviews of case files to ensure accuracy, completeness, and adherence to program standards and regulatory requirements.Ensuring efficient and accurate processing of participant financial requests by managing the TFA process and collaborating with finance. Enhancing site operations through effective vehicle management, event coordination, and streamlined administrative processes.Analyzing data and identifying trends to proactively address potential risks and improve program effectiveness.Developing and implementing quality improvement initiatives in collaboration with the Program Manager.Serves as a key resource for program staff and contributes significantly to the program's overall success.Essential Duties and Responsibilities:
Reports directly to Program Manager.Monitors program client intake compliance through client’s successful discharge from the program.Participates in regular case conferencing.Maintains, collects, and reports on program data in accordance with all federal, state, and local regulatory compliance requirements.Maintains strict adherence to confidentiality with regards to client and agency data.Represents the program and organization professionally by actively participating in internal and external meetings and events as directed by the Program Manager or senior management. This includes demonstrating effective communication, maintaining a positive and respectful demeanor, and contributing constructively to discussions.Performs additional program-related duties as assigned by the Program Manager or senior management.Minimum Qualifications (Knowledge, Skills, and Abilities)
Bachelor’s Degree or equivalent work experience in social services, non-profit management, administrative, or case management capacity.Minimum three (3) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders.Experience working with grant-funded programs—particularly focused on veteran housing services; experience working with diverse populations, as well as low-income individuals.Proficient computer skills with knowledge of databases and Microsoft Office Suite.Strong organizational, time-management, communication, and interpersonal skills.Ability to work both collaboratively and independently.Valid driver's license with a good driving record and automobile insurance.VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.
Read Less
The Case Manager position plays a critical role in connecting homeless Veterans and their families in Central Pennsylvania with vital resources and support. This position involves coordinating case management, supporting the development and achievement of individual housing stability and other essential services.
Essential Duties and Responsibilities:
Maintains a caseload and provides case management with a focus on “housing first.” Consults with clients to assess program eligibility and service needs. Works with clients to create individualized housing stability plans with client-specific goals. Provides ongoing support and expertise through assessment, planning, and implementation of program resources and services.Consults with multiple interdisciplinary teams as needed and are primarily responsible for the assessment and completion of quality assurance program principles.Collaborates with case management team on service plans to coordinate approaches for successful outcomes.Ensure case files comply with regulatory standards and agency policies and procedures ensuring compliance with confidentiality, security and safety policies and procedures.Identify financial assistance resources to eligible households as needed. Conducts outreach to identify and provide services to target populations. Develops and maintains relationships beneficial to the program and agency to generate referrals of Veteran households to the program and to promote agency services.As required, attend all internal, external and community meetings and events relevant to the position.Performs additional program-related duties as assigned by the Program Manager.Minimum Qualifications:
Bachelor’s Degree or equivalent work experience in social services, non-profit management, administrative or case management capacity is preferred. Minimum two (2) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders. Experience working with grant-funded programs—particularly focused on Veteran housing services experience working with diverse populations, as well as low-income individuals. Good computer skills with knowledge of databases and Microsoft Office Suite. Strong organizational, time-management, communication, and people skills.Ability to work independently, prioritize tasks, and manage time effectively.Valid driver's license with a good driving record and automobile insurance.VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.
Read LessVeterans Multi-Service Center (VMC) is a leading non-profit organization dedicated to serving veterans and their families. We provide a comprehensive range of services designed to empower veterans to overcome challenges, achieve their goals, and thrive in their communities.
VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.
Position Overview:
Guided by our mission of 'serving those who served,' the Case Manager provides trauma-informed advocacy and comprehensive case management for a portfolio of 15–30 Veteran households. This role is essential in helping Veterans and their families navigate the path from housing crisis to permanent stability by co-developing and achieving individualized housing stability plans. This Case Manager acts as a dedicated navigator, ensuring every Veteran in the Supportive Services for Veteran Families program receives the equity, respect, and resources they have earned.
Essential Duties and Responsibilities:
Maintains a caseload and provides case management with a focus on “housing first.” Consults with clients to assess program eligibility and service needs. Works with clients to create individualized housing stability plans with client-specific goals. Provides ongoing support and expertise through assessment, planning, and implementation of program resources and services.Consults with multiple interdisciplinary teams as needed and are primarily responsible for the assessment and completion of quality assurance program principles.Collaborates with case management team on service plans to coordinate approaches for successful outcomes.Ensure case files comply with regulatory standards and agency policies and procedures ensuring compliance with confidentiality, security and safety policies and procedures.Identify financial assistance resources to eligible households as needed. Conducts outreach to identify and provide services to target populations. Develops and maintains relationships beneficial to the program and agency to generate referrals of Veteran households to the program and to promote agency services.As required, attend all internal, external and community meetings and events relevant to the position.Performs additional program-related duties as assigned by the Program Manager.Minimum Qualifications:
Bachelor’s Degree or equivalent work experience in social services, non-profit management, administrative or case management capacity is preferred. Minimum two (2) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders. Experience working with grant-funded programs—particularly focused on Veteran housing services experience working with diverse populations, as well as low-income individuals. Good computer skills with knowledge of databases and Microsoft Office Suite. Strong organizational, time-management, communication, and people skills.Ability to work independently, prioritize tasks, and manage time effectively.Valid driver's license with a good driving record and automobile insurance.