POSITION SUMMARY
Engage and participate in the business, management, and technical direction of the Service Center. Work as part of management structure, providing general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progress and financial details.
RESPONSIBILITIES
Responsible for the sales, profit, and quality of the area operation. Review and sign contracts consistent with Limits of Authority. Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business. Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track. Hold periodic regular management committee meetings to promote effective communication and review business progress. Work with staff to develop weekly invoicing and monthly Status Reports. Review and audit field jobs. Responsible for the general supervision, safety and technical training of Field Engineers and Technicians. Perform employee performance reviews and recommend appropriate salary changes. Coordinate technical training for field personnel and assist with career development. Review and recommend field technical procedures and procedure changes. Interview job applicants. Develop and review proposals, and review reports of field engineers.Supervisory Responsibilities
1+ Operations Supervisor and/or Supervising Engineer
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Action Oriented - Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
Building Effective Teams - Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Directing Others- Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results. Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be willing to relocate to any geography within the organization's territory after gaining understanding of business processes to be able to manage a facility on their own.
PHYSICAL REQUIREMENTS
Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell. Frequently required to sit, climb, and balance. Specific vision abilities required by this job include close vision, distance vision, basic color differentiation and the ability to adjust focus. Regularly lift and/or move up to 25 pounds and frequently lift and/or move 100-pound test sets. Valid Driver's License.EDUCATION/EXPERIENCE
Graduate Engineer BSEE and no experience. OR Graduate of applicable Electrical Technical School or Military equivalent Same or similar work experience in the Industrial Service Industry. Requires a high degree of communication, supervisory, organizational and good management skills. Communicate effectively, writing and verbally, with clients, peers, subordinates and management. Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment. Willing to do some overnight travel to cover field region and attend company meetings. Regularly required to sit, stand, walk, use hands and fingers, talk and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus. Valid Driver's License. Communicate effectively, in writing and verbally, with clients and peers. Good judgment, dependable, supervises projects with technical expertise and good business management skills. Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment. Willing to work flexible hours, weekends, holidays, and night work.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus Operational Excellence High-Performance Culture Innovation Financial StrengthOUR BEHAVIORS
Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out DevelopmentAt Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company's career page located on
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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POSITION SUMMARY
The New Product Development Engineer - Digital Services SME will lead the integration of digital diagnostics and predictive analytics into new Power and Thermal products. This role combines deep technical expertise in digital services with a focus on serviceability, safety, and business goals. The candidate will collaborate with R&D, product management, and global technical leads to ensure new products are digitally enabled, service-ready, and aligned with strategic initiatives. This position is remote, with occasional on-site travel and global team collaboration.
RESPONSIBILITIES
Serve as the subject matter expert for digital diagnostics and predictive analytics in Power and Thermal products. Interface with engineering, technical support, and field service teams to validate digital event data and ensure product accuracy. Lead the integration and refinement of Power and Thermal data models within Digital Services systems. Develop and refine technical documentation, maintenance procedures, and training materials focused on digital serviceability and new product launches. Represent Vertiv Services at design reviews, product reviews, and phase gate reviews, providing updates to management. Develop maintenance and troubleshooting procedures for new products, leveraging digital insights. Act as the Vertiv Services representative on the engineering change control board. Provide technical expertise in development of service plans for new products, including digital platforms. Lead development of service-related documentation and knowledge articles for Digital Services in relation to Power and Thermal products. Monitor industry trends and emerging technologies, recommending process and platform enhancements. Participate in customer engagements, on-site escalations, special projects, and strategic initiatives as assigned. Support logistics for parts research, spare kits, and parts sourcing for new products. Attend Beta startups and first article startups, providing feedback to engineering and product management. Train PTS and first classes of CEs on new products, including digital service features. Lead documentation and service platform development for new products. Develop startup and preventative maintenance forms for new products. Provide technical guidance to Marketing in development of Scope of Work documents and new services.
QUALIFICATIONS
Bachelor's or Associate's degree in computer or electrical engineering preferred, or equivalent training and experience Interacting with customers in a technical role Working directly with hardware and/or software systems in data center or other high-availability environments Minimum six years military experience in automation, controls, networking, or electronic fields desired Minimum four years equivalent industry experience in one or more of the following: BAS (Building Automation System)/BMS (Building Management Systems) systems Electronic Monitoring, Automation and Controls systems Protocols and integration Computer-based networks Basic database knowledge Technical support Minimum three years' experience interacting with customers in a support role required, technical support experience preferred Experience working directly with sales teams to resolve customer problems Minimum three years' experience in Monitoring or BMS/BAS systems required Excellent technical knowledge of Vertiv Monitoring products and services or similar monitoring systems is required Effective troubleshooting skills and resolution documentation Strong knowledge of PCs and Current Windows Operating Systems Proficient in all Microsoft Office products, especially MS Outlook, Excel and SharePoint Firm understanding of Data Communications Processes, including: Network devices LANs, WANS VPNs, RDP, WebEx and other remote access tools Basic understanding of key protocols: Modbus, RS232, RS422, RS485, ARCnet, and BACnet, SNMP and other network protocols. Experience with transducers and sensors Experience with schematics and wiring diagrams Excellent writing and verbal communication skills Excellent organizational and time management skills Strong analytical and problem-solving abilities Possess a positive attitude and flexibility in a rapidly changing environment Ability to manage multiple projects/issues simultaneously Properly interact with all levels in the organization, and with the customer Conscientious, accurate, detail oriented, and self-motivated Ability to work without direct supervision
PHYSICAL & ENVIRONMENTAL DEMANDS
Occasionally lift objects up to 50 lbs. Reactive, fast-paced, and high-profile environment. Minimum 25% domestic and international travel required. Work flexible schedules and maintain valid driver's license.
TIME TRAVEL REQUIRED
20% travel will be required, work flexible schedules, and maintain valid driver's license.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus Operational Excellence High-Performance Culture Innovation Financial StrengthOUR BEHAVIORS
Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company's career page located on
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Read LessBrief Job Description:
Vertiv is hiring a Digital Services Specialist - Power SME to join our Digital Services team. In this role, you will be the subject matter expert for analyzing system data and driving insights that improve the performance of digitally enabled Power products. You'll collaborate with engineering, technical support, and field service teams to ensure data accuracy, troubleshoot complex issues, and deliver innovative solutions that enhance customer outcomes. This position offers the opportunity to influence product performance, contribute to strategic initiatives, and play a key role in shaping the future of digital power management. This position is Remote, with occasional on-site travel and global team collaboration.
The ideal candidate will bring deep expertise in Power systems diagnostics, delivering actionable insights for predictive remediation in mission-critical environments, and champion continuous improvement initiatives. Experience with digital platforms for data analysis is highly desirable. Familiarity with predictive analytics concepts, machine learning applications, and data center operations is preferred.
RESPONSIBILITIES
Serve as the subject matter expert in interpreting parametric, telemetric, diagnostic, and alarm data for digitally enabled Power products. Partner with engineering, technical support, and field service teams to validate event data and ensure accuracy across digital platforms. Analyze and resolve performance issues, providing remediation strategies and technical guidance to field technicians and customers. Advance the analysis, validation, and troubleshooting of Power system data to improve reliability, efficiency, and service quality. Support the mapping and correlation of telemetry and diagnostic data to alarms, events, and incidents to enhance incident response. Collaborate on the integration and refinement of Power data models within Digital Services systems. Apply best practices and innovative approaches to optimize product management and drive continuous improvement. Lead the creation of technical documentation, knowledge articles, and support resources for Digital Services in relation to Power products. Monitor industry trends and emerging technologies, recommending process and platform enhancements. Participate in customer engagements, on-site escalations, special projects, and strategic initiatives as assigned.
QUALIFICATIONS
Minimum Qualifications:
Bachelors' degree in Electrical Engineering or equivalent experience required. Minimum of five years' experience interacting with customers at a technical level required within the Data Center environment. Working knowledge of digital service solutions, with a focus on leveraging these platforms to monitor, analyze, and troubleshoot data from Power systems. Experience and Knowledge of Vertiv Power products is a plus. Deep expertise in Power dynamics and proven ability to analyze complex Power systems. At least 5 years of experience in Power systems diagnostics and remediation. Experience working with proprietary cloud-based platforms for data analysis is highly desirable. Understanding of machine learning concepts and their application in predictive analytics is a plus. Experience in data center environments is strongly preferred. Experience interfacing with global or international teams is a plus. Excellent writing and verbal communication skills. Excellent organizational and time management skills. Strong leadership skills with a proven ability to direct, build, and lead technical teams. Possess a positive attitude and flexibility in a rapidly changing environment. Detail oriented and self-motivated with the ability to work without direct supervision. Proficient PC skills including all Microsoft Office products and web-based technologies. Able to read and interpret electrical diagrams, drawings and blueprints. Strong skill sets: Customer service skills, troubleshooting skills, analytical skills, safety minded, Microsoft Office and web-based technology, mechanical aptitude. Interpersonal skills, professional, reliable, team player.
POSITIONS ELIGIBILITY REQUIREMENTS (travel, location, etc.)
20% travel will be required, work flexible schedules, and maintain valid driver's license.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus Operational Excellence High-Performance Culture Innovation Financial StrengthOUR BEHAVIORS
Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company's career page located on
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Read LessPOSITION SUMMARY
We are seeking a High-Density Thermal Support Lead to manage and optimize our thermal management systems for high-density applications. This role will involve providing support across mechanical, electrical, quality, monitoring, controls, and troubleshooting for high-density and liquid cooling products. The ideal candidate will possess deep expertise in thermal dynamics, demonstrate strong leadership skills, and drive continuous improvement initiatives.
RESPONSIBILITIES
Support of thermal management systems for high-density and liquid cooling applications. Mentor and support team members, fostering a collaborative environment and promoting technical growth within the team. Work closely with R&D and other departments to integrate new technologies and solutions into existing systems effectively. Maintain accurate documentation of system designs, performance data, and troubleshooting efforts, and prepare regular reports for stakeholders. Develop, refine, and leverage predictive analytics models, cloud based monitoring platforms, and data driven tools to support proactive service and maintenance strategies. Identify and troubleshoot thermal performance issues involving primary and secondary loops, manifolds, CDUs/XDUs, sensors, pumps, valves, and system integration points. Implement best practices and innovative solutions to enhance thermal management processes and drive continuous improvement. Identify and resolve issues related to thermal performance, including diagnosing and addressing problems in high-density and liquid cooling systems. Work closely with Engineering, Quality, Root Cause Analysis team to drive root cause, recommended solutions, and lessons learned. Provide onsite support for escalated issues and customer meetings when required. Collaborate with Global Strategic Account (GSA) team present at customer meetings. Provide technical support across mechanical, electrical, quality, monitoring, and control systems to ensure seamless integration and performance of thermal solutions. Oversee the development and maintenance of technical documentation and support content for high-density products. Communicate effectively to understand customer needs, provide technical support, and resolve issues, ensuring high levels of customer satisfaction. Monitor industry trends and emerging technologies in thermal management and cooling systems and provide recommendations for incorporating these advancements into current processes. Stay informed about new products, revisions, updates, and upgrades that may affect product operation.Other duties or projects assigned.
QUALIFICATIONS
Bachelor's degree in mechanical engineering, Thermal Engineering, Thermal Dynamics, or a related field required. Masters in Mechanical Engineering is preferred. Minimum of three year's experience interacting with customers at a technical level required, field service experience a plus. Working knowledge of glycol and water quality is a plus. Deep expertise in thermal dynamics and proven ability to optimize complex thermal systems. At least 5 years of experience in thermal management, specifically with high-density and liquid cooling systems. Excellent writing and verbal communication skills. Excellent organizational and time management skills. Strong leadership skills with a proven ability to direct, build, and lead technical teams. Possess a positive attitude and flexibility in a rapidly changing environment. Detail oriented and self-motivated with the ability to work without direct supervision. Proficient PC skills including all Microsoft Office products and web-based technologies. Must be able to read and interpret electrical diagrams, piping drawings and blueprints. Strong skill sets: Communication skills, Customer service skills, troubleshooting skills, Safety procedures, Computer skills, Mechanical aptitude. Interpersonal Skills, Professional, Reliable, Team Player.
Preferred Qualifications:
Knowledge and experience in HVAC product design and forensic analysis preferred. Knowledgeable in Quality Systems process, Continuous Improvement, FMEA, a plus. Experience with HVAC system ancillary controls like BMS, MODBUS, CAN communications, and PLC is a plus.
EDUCATION AND CERTIFICATIONS
High School Diploma or GED Minimum of four years Mechanical or HVAC Engineering degree. Alternatively, military technical training with five years of relevant technical experience.
PHYSICAL REQUIREMENTS
Medium Lifting (30 Ibs. - 45 Ibs.) Frequent Standing Frequent kneeling / crawling / stooping Frequent bending / twisting
ENVIRONMENTAL DEMANDS
Extreme cold (below 32 ) Extreme heat (above 100 ) Noise Level (Medium / High need to shout to be heard) Working around moving machinery (fork-lifts, tractors) Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.) Work outdoors (no effective protection from weather)
WORKING CONDITIONS
Travel up to 15% of the time may be required. Reactive, fast-paced, and high-profile environments. Flexible schedule (Weekends, evenings, holidays) for emergency support.
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus Operational Excellence High-Performance Culture Innovation Financial StrengthOUR BEHAVIORS
Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous ImprovementLearn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Read LessPOSITION SUMMARY
Provide business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of management structure, provides general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progress and financial details.
RESPONSIBILITIES
Responsible for the sales, profit, and quality of the area operation. Review and sign contracts consistent with Limits of Authority. Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business. Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track. Hold periodic regular management committee meetings to promote effective communication and review business progress. Work with staff to develop weekly invoicing and monthly Status Reports. Review and audit field jobs. Responsible for the general supervision, safety and technical training of Field Engineers and Technicians. Perform employee performance reviews and recommend appropriate salary changes. Coordinate technical training for field personnel and assist with career development. Review and recommend field technical procedures and procedure changes. Interview job applicants. Develop and review proposals, and review reports of field engineers.Supervisory Responsibilities
1+ Operations Supervisor and/or Supervising Engineer
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Action Oriented - Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
Building Effective Teams - Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Directing Others- Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results. Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL REQUIREMENTS
Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell. Frequently required to sit, climb, and balance. Specific vision abilities required by this job include close vision, distance vision, basic color differentiation and the ability to adjust focus. Regularly lift and/or move up to 25 pounds, and frequently lift and/or move 100-pound test sets. Valid Driver's License.EDUCATION/EXPERIENCE
Graduate Engineer BSEE or BSME and no experience. OR Graduate of applicable Electrical Technical School or Military equivalent Same or similar work experience in the Industrial Service Industry. Requires a high degree of communication, supervisory, organizational and good management skills. Communicate effectively, writing and verbally, with clients, peers, subordinates and management. Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer controlled test equipment. Willing to do some overnight travel to cover field region and attend company meetings. Regularly required to sit, stand, walk, use hands and fingers, talk and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus. Valid Driver's License. Communicate effectively, in writing and verbally, with clients and peers. Good judgment, dependable, supervises projects with technical expertise and good business management skills. Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment. Willing to work flexible hours, weekends, holidays, and night work.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus Operational Excellence High-Performance Culture Innovation Financial StrengthOUR BEHAVIORS
Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out DevelopmentAt Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company's career page located on
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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POSITION SUMMARY
Responsible for administrative support of field service center operations. Helping develop standard operating procedures in support of service centers. In addition to training, creating, and updating new processes, this Senior Business Administrator will also be responsible for ERS National Accounts. Partnering with administrators in multiple locations to review specifics around best practices related to business operations and client interactions. Analyze work standards and communicating with leadership on improvements across the business.
RESPONSIBILITIES
Responsible for specific day-to-day business, project management, and accounting activities of the regional Service Centers. Confirm that customer order entry information is correct, assign project cost estimates and process Order Acknowledgement letters. Coordinate specific contract requirement needs, as required. Review client and project data records to ensure completeness, accuracy, and timeliness. Summarize cost data in preparation of client billing. Issue client billing for the service center/region. Maintain contact with customers and outside vendors to assist in resolving local collection and payables issues. Review project status weekly. Analyze financial and other business data to develop recommendations to management. Consult with operational management to identify and provide business data needed to meet operational objectives, improve business procedures, resolve problems, and improve reporting. Identify and implement cost-saving initiatives. Responsible for overseeing all aspects associated with the projects, such as: open project data base, issuing purchase orders, entering project related expenses into the system, and ensure project reports are completed in timely manner and send to client when the project is complete. May include Intermediate-level Network Administrator responsibilities, such as user set-ups, back-up restorations, upgrades, and troubleshooting computer hardware/software problems.COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Action Oriented - Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customer; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect. Priority Setting - Spends his/her time and the time of others on what is important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at first answers. Time Management - Uses his/her time effectively and efficiently; sets priorities; values time; separates the critical few from the trivial many and concentrates his/her efforts accordingly.QUALIFICATIONS
Two-year associates degree in business, accounting, or equivalent experience required. Minimum of three years of experience in service center administration, invoicing, and high value client interaction. Highly proficient in Oracle and the Microsoft Office Suite. Experience in accounting practices such as payables and receivables. Effective and professional communication with clients and employees.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus Operational Excellence High-Performance Culture Innovation Financial StrengthOUR BEHAVIORS
Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out DevelopmentAt Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company's career page located on
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
The anticipated salary range for this role in the Colorado locality is between $66,200 to $82,800 per year (based on a 40-hour work week -salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus, and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process. The estimated deadline to submit an application for this role is December 30, 2024, the company may need to extend the deadline based off the needs of the business and open role. If an extension is needed, the date will be updated accordingly.
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