About the role:
As a Finance Representative, it is your duty to ensure that our clients pay timely for the services they receive. You’ll be tasked with contacting delinquent accounts to request payment and preparing related reports on daily reconciliation activities.
What you'll get to do:
Monitor accounts to identify outstanding debts and follow-up for collections via telephone and emailGenerate monthly aging reports for assigned accounts to identify firms with invoices aged in excess of 45+ days and take actionResolve invoice discrepancies by collaborating with applicable colleagues to ensure prompt and accurate resolution/paymentPrepare reports on a daily basis to ensure accurate account balances and proper application of cashDocument all actions and steps taken on assigned accounts during call or within 15 minutes of call endingAchieve daily/weekly/monthly collection call quotas for assigned accounts
The kind of teammate we’re looking for:
Assertive, proactive and efficient with excellent problem solving and follow up skillsCustomer service oriented with strong interpersonal skills and the ability to respond to requests promptly and accuratelyExcellent attention to detail, highly organized and able to multi-taskMust possess excellent written and verbal communication skillsWhat’s in it for you:
Competitive compensation and total rewards packageComprehensive medical, dental and vision insuranceHybrid work structure (two days in the office, three days working remotely)Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)Matched 401(k) to help you save for your futurePet insurance to help your pet(s) live a long and happy lifeFlexible Spending Accounts (healthcare, dependent care, transit & parking)Company-paid life insurance as well as short-term and long-term disability insuranceLearning and development opportunities to advance both personally and professionallyVeritext Summer Camp – a fun-filled culture building and learning experienceGenerous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
If you need an accommodation for any part of the applicant process because of a medical condition or disability, please send an email to talent@veritext.com or call a member of our People Team to let us know the nature of your request.
Please be aware of fraudulent recruiting activities. Veritext will only contact candidates through official @veritext.com email addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure about the legitimacy of a communication or have been asked for any of the above, please contact us directly at security@veritext.com.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About the role:
As a Finance Representative, it is your duty to ensure that our clients pay timely for the services they receive. You’ll be tasked with contacting delinquent accounts to request payment and preparing related reports on daily reconciliation activities.
What you'll get to do:
Monitor accounts to identify outstanding debts and follow-up for collections via telephone and emailGenerate monthly aging reports for assigned accounts to identify firms with invoices aged in excess of 45+ days and take actionResolve invoice discrepancies by collaborating with applicable colleagues to ensure prompt and accurate resolution/paymentPrepare reports on a daily basis to ensure accurate account balances and proper application of cashDocument all actions and steps taken on assigned accounts during call or within 15 minutes of call endingAchieve daily/weekly/monthly collection call quotas for assigned accounts
The kind of teammate we’re looking for:
Assertive, proactive and efficient with excellent problem solving and follow up skillsCustomer service oriented with strong interpersonal skills and the ability to respond to requests promptly and accuratelyExcellent attention to detail, highly organized and able to multi-taskMust possess excellent written and verbal communication skillsWhat’s in it for you:
Competitive compensation and total rewards packageComprehensive medical, dental and vision insuranceHybrid work structure (two days in the office, three days working remotely)Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)Matched 401(k) to help you save for your futurePet insurance to help your pet(s) live a long and happy lifeFlexible Spending Accounts (healthcare, dependent care, transit & parking)Company-paid life insurance as well as short-term and long-term disability insuranceLearning and development opportunities to advance both personally and professionallyVeritext Summer Camp – a fun-filled culture building and learning experienceGenerous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
If you need an accommodation for any part of the applicant process because of a medical condition or disability, please send an email to talent@veritext.com or call a member of our People Team to let us know the nature of your request.
Please be aware of fraudulent recruiting activities. Veritext will only contact candidates through official @veritext.com email addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure about the legitimacy of a communication or have been asked for any of the above, please contact us directly at security@veritext.com.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About the role:
As a Finance Representative, it is your duty to ensure that our clients pay timely for the services they receive. You’ll be tasked with contacting delinquent accounts to request payment and preparing related reports on daily reconciliation activities.
What you'll get to do:
Monitor accounts to identify outstanding debts and follow-up for collections via telephone and emailGenerate monthly aging reports for assigned accounts to identify firms with invoices aged in excess of 45+ days and take actionResolve invoice discrepancies by collaborating with applicable colleagues to ensure prompt and accurate resolution/paymentPrepare reports on a daily basis to ensure accurate account balances and proper application of cashDocument all actions and steps taken on assigned accounts during call or within 15 minutes of call endingAchieve daily/weekly/monthly collection call quotas for assigned accounts
The kind of teammate we’re looking for:
Assertive, proactive and efficient with excellent problem solving and follow up skillsCustomer service oriented with strong interpersonal skills and the ability to respond to requests promptly and accuratelyExcellent attention to detail, highly organized and able to multi-taskMust possess excellent written and verbal communication skillsWhat’s in it for you:
Competitive compensation and total rewards packageComprehensive medical, dental and vision insuranceHybrid work structure (two days in the office, three days working remotely)Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)Matched 401(k) to help you save for your futurePet insurance to help your pet(s) live a long and happy lifeFlexible Spending Accounts (healthcare, dependent care, transit & parking)Company-paid life insurance as well as short-term and long-term disability insuranceLearning and development opportunities to advance both personally and professionallyVeritext Summer Camp – a fun-filled culture building and learning experienceGenerous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
If you need an accommodation for any part of the applicant process because of a medical condition or disability, please send an email to talent@veritext.com or call a member of our People Team to let us know the nature of your request.
Please be aware of fraudulent recruiting activities. Veritext will only contact candidates through official @veritext.com email addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure about the legitimacy of a communication or have been asked for any of the above, please contact us directly at security@veritext.com.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
At Veritext, we focus on the details – so legal teams can focus on the case.
About the role:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Representative, you’ll be the go-to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You’ll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow-through, attention to detail, and making sure nothing slips through the cracks, this is your moment.
What you'll get to do:
Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our teamRespond to all client requests received via email and/or phone queue timelyResolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolutionProactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholdersCommunicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services
The kind of teammate we’re looking for:
Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with careDeliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquetteBold thinker – you thrive under pressure and love to solve tough problems in creative waysA proactive mindset – you anticipate needs before they arise and if there’s a problem, you’re already solving itConfident juggling timelines, priorities, and multiple clients at once with graceAdaptable, open to ongoing change and collaborationA laser-sharp eye for detail and strong organizational skillsComfort with technology, including proprietary software2-4 years of professional experience, familiarity with court reporting or legal services is a huge plus
What’s in it for you:
Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insuranceHealthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and moreEmployee equity and referral programs: when we succeed, you succeed!Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionallyMatched 401(k) to help you save for your futureVeritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work inEarned wage access: get a portion of the wages you earned prior to paydayLearning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growthEngaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
If you need an accommodation for any part of the applicant process because of a medical condition or disability, please send an email to talent@veritext.com or call a member of our People Team to let us know the nature of your request.
Please be aware of fraudulent recruiting activities. Veritext will only contact candidates through official @veritext.com email addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure about the legitimacy of a communication or have been asked for any of the above, please contact us directly at security@veritext.com.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
At Veritext, we focus on the details – so legal teams can focus on the case.
About the role:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Representative, you’ll be the go-to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You’ll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow-through, attention to detail, and making sure nothing slips through the cracks, this is your moment.
What you'll get to do:
Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our teamRespond to all client requests received via email and/or phone queue timelyResolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolutionProactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholdersCommunicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services
The kind of teammate we’re looking for:
Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with careDeliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquetteBold thinker – you thrive under pressure and love to solve tough problems in creative waysA proactive mindset – you anticipate needs before they arise and if there’s a problem, you’re already solving itConfident juggling timelines, priorities, and multiple clients at once with graceAdaptable, open to ongoing change and collaborationA laser-sharp eye for detail and strong organizational skillsComfort with technology, including proprietary software2-4 years of professional experience, familiarity with court reporting or legal services is a huge plus
What’s in it for you:
Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insuranceHealthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and moreEmployee equity and referral programs: when we succeed, you succeed!Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionallyMatched 401(k) to help you save for your futureVeritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work inEarned wage access: get a portion of the wages you earned prior to paydayLearning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growthEngaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
If you need an accommodation for any part of the applicant process because of a medical condition or disability, please send an email to talent@veritext.com or call a member of our People Team to let us know the nature of your request.
Please be aware of fraudulent recruiting activities. Veritext will only contact candidates through official @veritext.com email addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure about the legitimacy of a communication or have been asked for any of the above, please contact us directly at security@veritext.com.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
At Veritext, we focus on the details – so legal teams can focus on the case.
About the role:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Representative, you’ll be the go-to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You’ll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow-through, attention to detail, and making sure nothing slips through the cracks, this is your moment.
What you'll get to do:
Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our teamRespond to all client requests received via email and/or phone queue timelyResolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolutionProactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholdersCommunicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services
The kind of teammate we’re looking for:
Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with careDeliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquetteBold thinker – you thrive under pressure and love to solve tough problems in creative waysA proactive mindset – you anticipate needs before they arise and if there’s a problem, you’re already solving itConfident juggling timelines, priorities, and multiple clients at once with graceAdaptable, open to ongoing change and collaborationA laser-sharp eye for detail and strong organizational skillsComfort with technology, including proprietary software2-4 years of professional experience, familiarity with court reporting or legal services is a huge plus
What’s in it for you:
Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insuranceHealthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and moreEmployee equity and referral programs: when we succeed, you succeed!Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionallyMatched 401(k) to help you save for your futureVeritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work inEarned wage access: get a portion of the wages you earned prior to paydayLearning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growthEngaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
If you need an accommodation for any part of the applicant process because of a medical condition or disability, please send an email to talent@veritext.com or call a member of our People Team to let us know the nature of your request.
Please be aware of fraudulent recruiting activities. Veritext will only contact candidates through official @veritext.com email addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure about the legitimacy of a communication or have been asked for any of the above, please contact us directly at security@veritext.com.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
At Veritext, we focus on the details – so legal teams can focus on the case.
About the role:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Representative, you’ll be the go-to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You’ll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow-through, attention to detail, and making sure nothing slips through the cracks, this is your moment.
What you'll get to do:
Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our teamRespond to all client requests received via email and/or phone queue timelyResolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolutionProactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholdersCommunicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services
The kind of teammate we’re looking for:
Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with careDeliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquetteBold thinker – you thrive under pressure and love to solve tough problems in creative waysA proactive mindset – you anticipate needs before they arise and if there’s a problem, you’re already solving itConfident juggling timelines, priorities, and multiple clients at once with graceAdaptable, open to ongoing change and collaborationA laser-sharp eye for detail and strong organizational skillsComfort with technology, including proprietary software2-4 years of professional experience, familiarity with court reporting or legal services is a huge plus
What’s in it for you:
Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insuranceHealthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and moreEmployee equity and referral programs: when we succeed, you succeed!Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionallyMatched 401(k) to help you save for your futureVeritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work inEarned wage access: get a portion of the wages you earned prior to paydayLearning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growthEngaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
If you need an accommodation for any part of the applicant process because of a medical condition or disability, please send an email to talent@veritext.com or call a member of our People Team to let us know the nature of your request.
Please be aware of fraudulent recruiting activities. Veritext will only contact candidates through official @veritext.com email addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure about the legitimacy of a communication or have been asked for any of the above, please contact us directly at security@veritext.com.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
At Veritext, we focus on the details – so legal teams can focus on the case.
About the role:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Representative, you’ll be the go-to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You’ll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow-through, attention to detail, and making sure nothing slips through the cracks, this is your moment.
What you'll get to do:
Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our teamRespond to all client requests received via email and/or phone queue timelyResolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolutionProactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholdersCommunicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services
The kind of teammate we’re looking for:
Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with careDeliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquetteBold thinker – you thrive under pressure and love to solve tough problems in creative waysA proactive mindset – you anticipate needs before they arise and if there’s a problem, you’re already solving itConfident juggling timelines, priorities, and multiple clients at once with graceAdaptable, open to ongoing change and collaborationA laser-sharp eye for detail and strong organizational skillsComfort with technology, including proprietary software2-4 years of professional experience, familiarity with court reporting or legal services is a huge plus
What’s in it for you:
Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insuranceHealthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and moreEmployee equity and referral programs: when we succeed, you succeed!Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionallyMatched 401(k) to help you save for your futureVeritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work inEarned wage access: get a portion of the wages you earned prior to paydayLearning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growthEngaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
If you need an accommodation for any part of the applicant process because of a medical condition or disability, please send an email to talent@veritext.com or call a member of our People Team to let us know the nature of your request.
Please be aware of fraudulent recruiting activities. Veritext will only contact candidates through official @veritext.com email addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure about the legitimacy of a communication or have been asked for any of the above, please contact us directly at security@veritext.com.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
At Veritext, we focus on the details – so legal teams can focus on the case.
About the role:
Providing our clients with exceptional service is the foundation of our business. The Client Services Manager will drive day-to-day operations, proactively manage client requests and issues on cases and litigation matters while inspiring their team members to work together to exceed our clients' expectations.
What you'll get to do:
Maintain a culture committed to providing exceptional customer service to support our business objectives and growthManage the day-to-day tasks and workload for members of the Client Services teamProvide support to team members as needed and hold them accountable to all standards and best practices, following disciplinary procedures when necessaryDevelop team members by providing feedback and guidance; ensure they are engaged and progressing along a path of growth opportunitiesEnsure timecards are completed accurately and on time for the processing of payrollEnsure all client requests received via email and/or phone queue are met in a timely, pleasant and professional mannerCommunicate professionally with clients, subcontractors and team members to ensure proper execution of all aspects of upcoming jobs are metResolve issues and escalate as needed to ensure prompt and accurate resolution
The kind of teammate we’re looking for:
5+ years of related experience2+ years of hands-on management experienceCustomer service oriented with strong interpersonal skillsAbility to analyze workflow and effectively lead a team to meet clients' needsAbility to manage internal and external issues with grace and solve problems creativelyMust possess excellent written and verbal communication skillsPrior knowledge of and experience working in the legal and/or customer service industry is preferredWhat’s in it for you:
Competitive compensation and total rewards packageComprehensive medical, dental and vision insuranceHybrid work structurePaid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)Matched 401(k) to help you save for your futurePet insurance to help your pet(s) live a long and happy lifeFlexible Spending Accounts (healthcare, dependent care, transit & parking)Company-paid life insurance as well as short-term and long-term disability insuranceLearning and development opportunities to advance both personally and professionallyVeritext Summer Camp – a fun-filled culture building and learning experienceGenerous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Read LessAt Veritext, we focus on the details – so legal teams can focus on the case.
About the role:
Providing our clients with exceptional service is the foundation of our business. The Client Services Manager will drive day-to-day operations, proactively manage client requests and issues on cases and litigation matters while inspiring their team members to work together to exceed our clients' expectations.
What you'll get to do:
Maintain a culture committed to providing exceptional customer service to support our business objectives and growthManage the day-to-day tasks and workload for members of the Client Services teamProvide support to team members as needed and hold them accountable to all standards and best practices, following disciplinary procedures when necessaryDevelop team members by providing feedback and guidance; ensure they are engaged and progressing along a path of growth opportunitiesEnsure timecards are completed accurately and on time for the processing of payrollEnsure all client requests received via email and/or phone queue are met in a timely, pleasant and professional mannerCommunicate professionally with clients, subcontractors and team members to ensure proper execution of all aspects of upcoming jobs are metResolve issues and escalate as needed to ensure prompt and accurate resolution
The kind of teammate we’re looking for:
5+ years of related experience2+ years of hands-on management experienceCustomer service oriented with strong interpersonal skillsAbility to analyze workflow and effectively lead a team to meet clients' needsAbility to manage internal and external issues with grace and solve problems creativelyMust possess excellent written and verbal communication skillsPrior knowledge of and experience working in the legal and/or customer service industry is preferredWhat’s in it for you:
Competitive compensation and total rewards packageComprehensive medical, dental and vision insuranceHybrid work structurePaid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)Matched 401(k) to help you save for your futurePet insurance to help your pet(s) live a long and happy lifeFlexible Spending Accounts (healthcare, dependent care, transit & parking)Company-paid life insurance as well as short-term and long-term disability insuranceLearning and development opportunities to advance both personally and professionallyVeritext Summer Camp – a fun-filled culture building and learning experienceGenerous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Read Less