Job Title ServiceNow Project Manager Location Remote/San Francisco, CA Position Type Full-time, Direct Hire Salary Range $135-150,000 (negotiable based on experience) Summary The ServiceNow Project Manager will oversee the end-to-end implementation of ServiceNow across the organization. The ideal candidate will have a proven track record of successfully leading complex ServiceNow deployments, with a strong preference for experience in the utilities sector. This is a role requiring strategic leadership, cross-functional coordination, and hands-on program management expertise. Responsibilities • Lead the full lifecycle of the ServiceNow implementation program, from planning and design through deployment and stabilization. • Collaborate with stakeholders across IT, operations, and business units to define requirements, scope, and success criteria. • Manage vendor relationships, including ServiceNow partners and system integrators. • Ensure alignment with enterprise architecture, security, and compliance standards. • Drive change management, training, and communication strategies to support adoption. Qualifications • 7+ years of Project Management experience. • At least 7+ years experience leading ServiceNow implementations. • ServiceNow CIS Certifications in two of the three ServiceNow apps is required: ITSM, ITOM and/or SSM. • Deep understanding of ServiceNow modules such as ITSM, ITOM, CMDB, and SSM. • Strong leadership and stakeholder management skills. • Experience managing cross-functional teams and third-party vendors. • Excellent communication, organizational, and problem-solving skills. • Must be fluent at using either agile or waterfall project management methodologies. • Must be able to manage the program to the required budget, in addition to providing budgetary forecast and burndown reports on a scheduled basis.
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