Location :- Seattle, WA/Plano, TX Job Description Must Have Technical/Functional Skills Primary Skills: • Understanding the Peoplesoft Finance • Knowledge in trouble shooting, maintenance and support of Oracle PeopleSoft applications financial reporting • In-depth knowledge of Scrum and Agile Software Development Methodology • Working knowledge of product development architecture • Proficiency in the use of analytic tools and strong analytical thinking • Ability to prioritize effectively • Excellent knowledge of user-centered design principles • Excellent oral and written communication, including presentation skills • Ability to work with large teams and a variety of people, including users, product development team members and management team members. • Understanding of design quality standards • Experience in ASP, ASP.Net, C#, MVC, Angular, DevOps, • HTML/CSS, JavaScript • Reporting: Crystal Reports • Experience in creating understanding documents based on available source code • High proficiency in gathering and documenting requirements • Familiarity with Agile methodologies and the ability to work in an Agile development environment • Database: Understanding of SQL and ability to write complex SQL queries, ability to diagnose queries, and work with DBAs • Leverage cloud technologies, specifically Amazon Web Services (AWS), to optimize system performance, scalability, and reliability • Good to have understanding on Autosys • Own end to end PeopleSoft application support across Production and Non Production environments. • Ensure adherence to SLAs, OLAs, SLOs, and error budgets; publish service dashboards and reports. • Manage Incident, Problem, Change, and Request processes aligned to ITIL. • Drive root cause analysis (RCA), 5 Why, and preventive actions to reduce repeat incidents and MTTR. • Plan and execute PeopleSoft PUM images, PeopleTools upgrades, tax/regulatory updates, and environment refreshes. • Ensure batch processing, Process Scheduler (PSPRCSRV), integrations, and interface stability. • Worked on Month end, quarter end and year end project activities. • Worked in large service programming and ensuring offshore and onshore service model Secondary Skills: • Team Collaboration / Team Player • Item Tracking experience (TFS) • Basic understanding of Servers, Apache or IIS configuration. • Knowledge of web SSL certificate renewal process • On call support (weekends and off business hours) and production support. Roles Responsibilities • Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements • Defining the vision for the team's product and maintaining a cohesive vision throughout the process • Creating a product road map based on this vision • Managing the product backlog and prioritizing the tasks based on changing requirements • Overseeing all stages of product creation, including design and development • Monitoring and evaluating product progress at each stage of the process • Working with the product team and end-users to deliver updates and status reports • Participating in Scrum meetings and product sprints • Meeting Contractual SLAs for production issue fixes. For Severity 1 tickets – SLA timelines can be as short as 4 hours. Production support can be needed at any time, any day, including night, weekend or holidays. • Should have strong estimation skills to estimate the efforts needed to complete the planned changes. • Take ownership of the existing system, ensuring its smooth operation and availability to end-users. • Collaborate with stakeholders to gather requirements and understand business needs for change requests or enhancements. • Analyze, design, and develop solutions to address change requests or enhancements, ensuring they align with business objectives and technical standards. • Conduct thorough testing and debugging of applications to ensure high-quality deliverables. • Provide technical support and troubleshooting assistance to end-users, resolving any issues or bugs that arise. • Stay up to date with industry trends and best practices, continuously improving the system's performance, security, and usability. • Collaborate with cross-functional teams, including project managers, business analysts, and product managers, to ensure successful project delivery. • Document technical specifications, system configurations, and user guides to facilitate knowledge sharing and future maintenance. Generic Managerial Skills: Good communication skills, Analytical skills, quick learner and process oriented with a higher customer orientation. Self-motivated team player willing to accept exciting new challenges and ready to explore.
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