The Field Services Technician is responsible for installing, troubleshooting, and supporting a variety of electronic and low-voltage technology systems for both external customers and internal company operations. This role focuses on delivering high-quality field installations of telematics, vehicle camera systems, and RFID warehouse technology, while also supporting internal facilities technology such as security cameras, access control systems, cabling, and related infrastructure when not traveling. The position requires strong technical skills, problem-solving ability, and the flexibility to work in diverse environments, ensuring reliable system performance, maintaining company standards, and representing the organization professionally in both customer and internal settings.
Primary Responsibilities Customer Installations (Travel Work)
These duties support the company’s core service offerings:
Install, configure, and test telematics devices, dash cameras, GPS units, and other vehicle electronic systems.Install, mount, and support RFID warehouse systems, including readers, antennas, cabling, and supporting hardware as part of a growing product offering.Ensure high quality, accurate, and complete installations following company standards.Perform system validation, documentation, and customer sign off at job sites.Communicate professionally with clients and maintain a positive on site presence.Travel regularly to customer locations, including overnight trips.Secondary Responsibilities Internal Facilities Technology Support (In House Work)
These duties support company operations when not traveling:
Install and maintain internal security camera systems (CCTV/IP) and card access systems.Run, terminate, test, and label CAT6 and other low voltage cabling.Assist with AV systems, conference room technology, and internal IT related installations.Perform general repairs, equipment mounting, and “handyman style” tasks as needed.Support the Facilities Technology Director with internal building projects and technical requests.Maintain a clean, safe, and organized work environment.Teamwork & Communication
Work collaboratively with the Facilities Technology Director, Technical Installations Supervisor and team members to complete projects efficiently.Communicate progress proactively and provide accurate updates on assignments.Follow instructions and maintain a cooperative, professional attitude during daily operations.Represent the company positively in all customer and internal interactions.Administrative & Safety Responsibilities
Complete all required documentation and installation reports accurately.Track materials used and maintain tools and inventory as assigned.Follow all safety procedures, PPE requirements, and company policies.Report any issues, hazards, or equipment concerns promptly.Required Qualifications
Mechanically inclined; experience with vehicle electronics, car audio, alarms, 12 volt systems, or related fields preferred.Ability to read wiring diagrams, schematics, and installation instructions.Basic understanding of low voltage systems (CAT6, cameras, access control).Strong problem solving skills with a willingness to learn new technologies.Comfortable using power tools, hand tools, meters, and ladders.Ability to travel for extended periods when required.Preferred Qualifications
Experience installing telematics/vehicle cameras or RFID systems.Experience with low voltage security systems, access control, or AV equipment.Networking or IT experience (basic IP knowledge).Relevant certifications (OSHA, low voltage, etc.).Physical Requirements
Ability to stand, kneel, bend, or work in tight spaces for extended periods.Ability to lift 50 lbs.Comfortable working on ladders, inside vehicles, and in warehouse environments.Working conditions:
Travel required up to 90% of the timeWork may be performed outdoors and in varying weather conditions, including heat, cold, rain, or other environmental elementsRequires the use of tools and equipment as part of installation or service workMust be open to work weekends and nights851 Blairhill Road, Charlotte NC 28217This position will be provided a cell phone and laptopDress is uniform to be orderedCompany DescriptionVelocitor Solutions is a leading provider of enterprise mobility, fleet management, and technology solutions, delivering innovative software, hardware, and managed services to organizations across North America. For more than 25 years, we have helped businesses improve operational efficiency, enhance workforce productivity, and gain greater visibility into their mobile assets through cutting-edge technology and exceptional customer service. Our success is built on a commitment to innovation, collaboration, integrity, and delivering meaningful solutions that help our customers achieve their goals. To learn more about Velocitor Solutions, our products, services, and company culture, please visit our website at Velocitor.com on our Careers page.Company DescriptionVelocitor Solutions is a leading provider of enterprise mobility, fleet management, and technology solutions, delivering innovative software, hardware, and managed services to organizations across North America. For more than 25 years, we have helped businesses improve operational efficiency, enhance workforce productivity, and gain greater visibility into their mobile assets through cutting-edge technology and exceptional customer service. Our success is built on a commitment to innovation, collaboration, integrity, and delivering meaningful solutions that help our customers achieve their goals. To learn more about Velocitor Solutions, our products, services, and company culture, please visit our website at Velocitor.com on our Careers page. Read LessVelocitor Solutions is seeking a highly skilled and solutions-driven Field Deployment Specialist – Camera & Telematics (RFID & Camera Deployment Specialist) to lead the successful rollout of both RFID and vehicle camera technologies across customer environments. This hybrid role blends hands-on technical implementation with installation coordination and quality assurance. The position will focus approximately 70% on RFID implementations and 30% on camera deployment coordination, with flexibility to adjust based on customer needs and project demand. The ideal candidate thrives in a fast-paced, customer-facing environment and brings a strong combination of technical expertise, organizational discipline, and field leadership.
Key Responsibilities
RFID Implementation (Primary Focus ~70%)
· Design and implement RFID solutions tailored to customer environments
· Perform site surveys, installation, configuration, testing, and troubleshooting
· Lead onsite deployment activities, ensuring project milestones and quality standards are met
· Configure and maintain RFID hardware/software (readers, portals, printers, tagging systems)
· Partner with Project Managers to plan deployments, manage risks, and resolve technical challenges
· Provide post-implementation support and optimization to ensure system performance
· Contribute to internal documentation, training materials, and best practices
Camera Installation Coordination (~30%)
· Coordinate camera system installations across customer fleets, including scheduling and logistics
· Serve as primary point of contact for installers, customers, and internal teams regarding deployment activities
· Ensure all prerequisites are ready prior to installation
· Track installation progress and provide regular status updates
Quality Assurance & Compliance
· Validate installations meet company standards and acceptance criteria
· Review installation evidence (photos, connectivity, configuration, system visibility)
· Ensure adherence to installation procedures, safety standards, and company policies
· Identify defects, escalate issues, and drive resolution
Cross-Functional Collaboration
· Work closely with Product, Hardware, Support, Sales, and Project Management teams
· Communicate risks, delays, and readiness across stakeholders
· Support pilot programs and large-scale deployments
Required Qualifications
· 3+ years of experience in RFID systems, field deployments, or installation coordination
· Strong organizational, problem-solving, and communication skills
· Ability to manage multiple projects
· Demonstrated ability to enforce standards and ensure quality
· Customer-facing experience
· Must possess a valid passport or be able to obtain one upon hire
· Must be eligible to travel internationally, including the ability to enter and work in countries where Velocitor Solutions Conduct business.
Preferred Qualifications
· Bachelor’s degree in a related field
· Experience with vehicle electronics, telematics, or camera systems preferred
· Hands-on experience with RFID technologies
· Familiarity with AIDC technologies
· Experience leading field teams
· Experience with international rollouts
Work Environment & Expectations
· Travel up to 80% including international**
· Hands-on fieldwork
· Office presence when not traveling
· Company equipment provided
**International Travel Requirement: This position requires frequent international travel. Employees must maintain a valid passport and be legally eligible to travel internationally throughout their employment. **
Why Velocitor Solutions
Join a growing team focused on innovation, customer impact, and cutting-edge deployment technologies, with opportunities to influence customer success and operational excellence.
Company DescriptionVelocitor Solutions is a leading provider of enterprise mobility, fleet management, and technology solutions, delivering innovative software, hardware, and managed services to organizations across North America. For more than 25 years, we have helped businesses improve operational efficiency, enhance workforce productivity, and gain greater visibility into their mobile assets through cutting-edge technology and exceptional customer service. Our success is built on a commitment to innovation, collaboration, integrity, and delivering meaningful solutions that help our customers achieve their goals. To learn more about Velocitor Solutions, our products, services, and company culture, please visit our website at Velocitor.com on our Careers page.Company DescriptionVelocitor Solutions is a leading provider of enterprise mobility, fleet management, and technology solutions, delivering innovative software, hardware, and managed services to organizations across North America. For more than 25 years, we have helped businesses improve operational efficiency, enhance workforce productivity, and gain greater visibility into their mobile assets through cutting-edge technology and exceptional customer service. Our success is built on a commitment to innovation, collaboration, integrity, and delivering meaningful solutions that help our customers achieve their goals. To learn more about Velocitor Solutions, our products, services, and company culture, please visit our website at Velocitor.com on our Careers page. Read LessVelocitor Solutions is seeking a highly skilled and solutions-driven RFID & Camera Deployment Specialist to lead the successful rollout of both RFID and vehicle camera technologies across customer environments. This hybrid role blends hands-on technical implementation with installation coordination and quality assurance. The position will focus approximately 70% on RFID implementations and 30% on camera deployment coordination, with flexibility to adjust based on customer needs and project demand. The ideal candidate thrives in a fast-paced, customer-facing environment and brings a strong combination of technical expertise, organizational discipline, and field leadership.
Key Responsibilities
RFID Implementation (Primary Focus ~70%)
· Design and implement RFID solutions tailored to customer environments
· Perform site surveys, installation, configuration, testing, and troubleshooting
· Lead onsite deployment activities, ensuring project milestones and quality standards are met
· Configure and maintain RFID hardware/software (readers, portals, printers, tagging systems)
· Partner with Project Managers to plan deployments, manage risks, and resolve technical challenges
· Provide post-implementation support and optimization to ensure system performance
· Contribute to internal documentation, training materials, and best practices
Camera Installation Coordination (~30%)
· Coordinate camera system installations across customer fleets, including scheduling and logistics
· Serve as primary point of contact for installers, customers, and internal teams regarding deployment activities
· Ensure all prerequisites are ready prior to installation
· Track installation progress and provide regular status updates
Quality Assurance & Compliance
· Validate installations meet company standards and acceptance criteria
· Review installation evidence (photos, connectivity, configuration, system visibility)
· Ensure adherence to installation procedures, safety standards, and company policies
· Identify defects, escalate issues, and drive resolution
Cross-Functional Collaboration
· Work closely with Product, Hardware, Support, Sales, and Project Management teams
· Communicate risks, delays, and readiness across stakeholders
· Support pilot programs and large-scale deployments
Required Qualifications
· 3+ years of experience in RFID systems, field deployments, or installation coordination
· Strong organizational, problem-solving, and communication skills
· Ability to manage multiple projects
· Demonstrated ability to enforce standards and ensure quality
· Customer-facing experience
· Must possess a valid passport or be able to obtain one upon hire
· Must be eligible to travel internationally, including the ability to enter and work in countries where Velocitor Solutions Conduct business.
Preferred Qualifications
· Bachelor’s degree in a related field
· Experience with vehicle electronics, telematics, or camera systems preferred
· Hands-on experience with RFID technologies
· Familiarity with AIDC technologies
· Experience leading field teams
· Experience with international rollouts
Work Environment & Expectations
· Travel up to 80% including international**
· Hands-on fieldwork
· Office presence when not traveling
· Company equipment provided
**International Travel Requirement: This position requires frequent international travel. Employees must maintain a valid passport and be legally eligible to travel internationally throughout their employment. **
Position Overview
Velocitor Solutions is seeking a highly skilled and solutions-driven RFID & Camera Deployment Specialist to lead the successful rollout of both RFID and vehicle camera technologies across customer environments. This hybrid role blends hands-on technical implementation with installation coordination and quality assurance. The position will focus approximately 70% on RFID implementations and 30% on camera deployment coordination, with flexibility to adjust based on customer needs and project demand. The ideal candidate thrives in a fast-paced, customer-facing environment and brings a strong combination of technical expertise, organizational discipline, and field leadership.
Key Responsibilities
RFID Implementation (Primary Focus ~70%)
· Design and implement RFID solutions tailored to customer environments
· Perform site surveys, installation, configuration, testing, and troubleshooting
· Lead onsite deployment activities, ensuring project milestones and quality standards are met
· Configure and maintain RFID hardware/software (readers, portals, printers, tagging systems)
· Partner with Project Managers to plan deployments, manage risks, and resolve technical challenges
· Provide post-implementation support and optimization to ensure system performance
· Contribute to internal documentation, training materials, and best practices
Camera Installation Coordination (~30%)
· Coordinate camera system installations across customer fleets, including scheduling and logistics
· Serve as primary point of contact for installers, customers, and internal teams regarding deployment activities
· Ensure all prerequisites are ready prior to installation
· Track installation progress and provide regular status updates
Quality Assurance & Compliance
· Validate installations meet company standards and acceptance criteria
· Review installation evidence (photos, connectivity, configuration, system visibility)
· Ensure adherence to installation procedures, safety standards, and company policies
· Identify defects, escalate issues, and drive resolution
Cross-Functional Collaboration
· Work closely with Product, Hardware, Support, Sales, and Project Management teams
· Communicate risks, delays, and readiness across stakeholders
· Support pilot programs and large-scale deployments
Required Qualifications
· 3+ years of experience in RFID systems, field deployments, or installation coordination
· Strong organizational, problem-solving, and communication skills
· Ability to manage multiple projects
· Demonstrated ability to enforce standards and ensure quality
· Customer-facing experience
· Must possess a valid passport or be able to obtain one upon hire
· Must be eligible to travel internationally, including the ability to enter and work in countries where Velocitor Solutions Conduct business.
Preferred Qualifications
· Bachelor’s degree in a related field
· Experience with vehicle electronics, telematics, or camera systems preferred
· Hands-on experience with RFID technologies
· Familiarity with AIDC technologies
· Experience leading field teams
· Experience with international rollouts
Work Environment & Expectations
· Travel up to 80% including international**
· Hands-on fieldwork
· Office presence when not traveling
· Company equipment provided
**International Travel Requirement: This position requires frequent international travel. Employees must maintain a valid passport and be legally eligible to travel internationally throughout their employment. **
Why Velocitor Solutions
Join a growing team focused on innovation, customer impact, and cutting-edge deployment technologies, with opportunities to influence customer success and operational excellence.
Company DescriptionVelocitor Solutions is a leading provider of enterprise mobility, fleet management, and technology solutions, delivering innovative software, hardware, and managed services to organizations across North America. For more than 25 years, we have helped businesses improve operational efficiency, enhance workforce productivity, and gain greater visibility into their mobile assets through cutting-edge technology and exceptional customer service. Our success is built on a commitment to innovation, collaboration, integrity, and delivering meaningful solutions that help our customers achieve their goals. To learn more about Velocitor Solutions, our products, services, and company culture, please visit our website at Velocitor.com on our Careers page.Company DescriptionVelocitor Solutions is a leading provider of enterprise mobility, fleet management, and technology solutions, delivering innovative software, hardware, and managed services to organizations across North America. For more than 25 years, we have helped businesses improve operational efficiency, enhance workforce productivity, and gain greater visibility into their mobile assets through cutting-edge technology and exceptional customer service. Our success is built on a commitment to innovation, collaboration, integrity, and delivering meaningful solutions that help our customers achieve their goals. To learn more about Velocitor Solutions, our products, services, and company culture, please visit our website at Velocitor.com on our Careers page. Read LessAre you passionate about providing exceptional technical support? We're seeking a motivated Support Specialist to join our team. In this role, you'll be the first point of contact for end-users and IT specialists, assisting them via phone and email with their technical inquiries. Your primary objective will be to resolve incidents promptly at the Tier I level, documenting each step thoroughly and escalating complex issues when necessary. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, we want to hear from you. Join us and become a vital part of our support team, contributing to our mission of delivering outstanding service to our clients. Apply now and embark on a rewarding career path in technical support!
Summary of Position:
The Support Specialist role aims to provide efficient and effective first-level technical support to end-users and IT specialists through phone and email communication channels. By promptly addressing inquiries and incidents, documenting detailed troubleshooting steps, and collaborating with senior staff on complex issues, the Support Specialist ensures timely resolution while adhering to established policies and procedures. This position requires strong problem-solving skills, attention to detail, and the ability to adapt quickly to changing situations, ultimately contributing to exceptional customer service delivery and client satisfaction.
Responsibilities:
The principal duties of the Support Specialist include the following
• Assist end-users and IT specialists by phone and email with first-level technical support; working to resolve as many incidents as possible at the Tier I level, this includes calling end-users as needed
• Create new or update existing tickets and ensure each ticket contains detailed documentation which outlines the problem, troubleshooting steps taken and final resolution (if applicable)
• Follow training and documentation for all necessary troubleshooting steps
• Escalate more complex issues to senior staff and work with them on projects and troubleshooting issues as needed
• Respond in a timely manner to requests when resolving issues
• Document changes within established parameters and escalate those which need higher level review
• Contribute knowledge and updated information to maintain the Knowledge base, participate in group chat environments as a resource
• Learn new clients
• Follow set policies and procedures when assisting clients to ensure proper handling of requests
• Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis
• Demonstrates ability to take ownership of client issue with minimal assistance after initial training period.
• Maintain an above average standing on individual score card that includes calls handled, average handled time, missed calls, etc.
• 365 days 24/7 coverage which includes holiday coverage
• Support Services is considered essential personnel and is expected to be available even during inclement weather
Required Education & Experience:
• Computer/Software knowledge and experience
• Must be able to follow specific directions with attention to detail; must be conscientious.
• Ability to learn and adapt quickly.
• Customer service oriented.
• Answer all incoming calls as presented.
• Problem analysis and problem-solving skills.
• Ability to plan and organize multiple tasks simultaneously.
• Ability to handle stress.
• Strong interpersonal skills.
• Strong personal leadership skills
• Must have excellent listening, verbal, and written communication.
• Ability to interact with all levels within the organization.
• Fluency in Spanish or French a plus
• Must have experience working in a high intensity call center
• Must successfully complete a proficiency test
• Must be at least 18 years old
• Must have at least a high school diploma or equivalent
• Must have at least 1 year of call center and/or technical support experience
Working conditions:
• No travel required
• Up to 100% of workday may be on phones
• Must be flexible to work any shift in a 24/7 environment
o Shift may change based on business needs
• Dress is business casual
Velocitor Solutions is a leader in enterprise fleet management and mobile innovation, celebrating over 25 years of profitably growing technology. We go beyond standard telematics by offering a comprehensive, managed ecosystem—managing over 200,000 mobile assets for Fortune 500 clients across North America. Our V-Track platform integrates GPS tracking, AI-powered video telematics, and real-time data to drive safety and efficiency. We are in a pivotal phase of growth and looking to expand technology team.
Why Join Velocitor Solutions
You’ll own critical infrastructure and network outcomes in a high-availability environment where reliability, security, and operational excellence directly impact customers. You’ll also help modernize and simplify our stack (including virtualization evolution and cloud optimization) while partnering closely with product, managed services, and vendors to deliver measurable improvements.
Position Summary
The Senior Network / Infrastructure Engineer is responsible for the design, implementation, maintenance, and optimization of Velocitor Solutions' network, server, virtualization, cloud, and security infrastructure. This role ensures the availability, reliability, performance, and security of enterprise systems supporting business operations and customer-facing platforms. The Senior Network / Infrastructure Engineer serves as a technical lead for infrastructure initiatives and collaborates with internal teams, vendors, and stakeholders to deliver scalable and secure technology solutions.
Essential Duties and Responsibilities
Infrastructure Administration
Administer and maintain VMware vSphere, ESX, and ESXi environments, including system upgrades, patch management, performance tuning, capacity planning, backup, disaster recovery, and troubleshooting.Support infrastructure modernization efforts, including virtualization platform migrations and cloud integration projects.Manage enterprise storage and compute platforms, including SAN, NAS, and converged infrastructure solutions.Monitor system performance and implement improvements to maximize reliability and efficiency.
Cloud & Platform Management
Administer Microsoft Azure environments, including networking, compute resources, storage, monitoring, security, and cost management.Deploy, manage, and support Kubernetes clusters and containerized applications.Support Docker environments, image repositories, runtime security, and application scalability.Configure and maintain load balancing solutions and associated network services.
Network Engineering
Design, implement, maintain, and troubleshoot enterprise LAN, WAN, wireless, voice, and video network environments.Configure and support routers, switches, firewalls, VPNs, VLANs, QoS, DHCP, DNS, and related technologies.Monitor network performance and resolve connectivity, latency, and security issues.Maintain secure remote access solutions and network security controls.
Security & Compliance
Manage secure data transfer systems, including SFTP and managed file transfer platforms.Maintain SSL/TLS certificates and encryption technologies across infrastructure platforms.Assist with vulnerability remediation, security hardening, and compliance-related initiatives.Support audits and security assessments as required.
Operational Excellence
Develop and implement automation solutions to improve operational efficiency and system reliability.Maintain monitoring, alerting, logging, and performance management systems.Participate in incident response, root cause analysis, and corrective action planning.Participate in on-call support rotations and after-hours maintenance activities as needed.
Documentation & Collaboration
Create and maintain technical documentation, diagrams, standards, procedures, and runbooks.Collaborate with software development, product, support, and business teams to support organizational initiatives.Coordinate with vendors and third-party service providers to resolve issues and implement solutions.Provide technical guidance and mentorship to junior team members when appropriate.
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; equivalent experience may be considered.Minimum of five (5) years of experience in a senior-level network or infrastructure engineering role.Strong experience supporting enterprise VMware environments.Strong experience administering Microsoft Azure environments.Hands-on experience with Kubernetes and containerized application platforms.Extensive knowledge of TCP/IP networking, routing, switching, VPNs, wireless networking, and network security.Experience administering enterprise firewalls, including SonicWall, Cisco ASA, or Palo Alto.Experience with Windows Server, Active Directory, Group Policy, and Microsoft Exchange environments.Working knowledge of Microsoft SQL Server administration and support.Strong troubleshooting, analytical, and problem-solving skills.Excellent verbal and written communication skills.
Preferred Qualifications
Industry certifications such as CCNA, CCNP, VCP, NCP, Azure Administrator (AZ-104), Azure Solutions Architect (AZ-305), Security+, or equivalent.Experience with Nutanix platforms and virtualization migrations.Experience with Cisco UCS, NetApp storage solutions, and FlexPod environments.Experience with IIS, Tomcat, and enterprise email security solutions.Experience supporting monitoring, endpoint management, backup, and disaster recovery platforms.
Knowledge, Skills, and Abilities
Strong understanding of enterprise infrastructure architecture and best practices.Ability to manage multiple projects and priorities simultaneously.Ability to work independently with minimal supervision.Strong organizational and documentation skills.Ability to identify opportunities for process improvement and automation.Commitment to maintaining secure, reliable, and scalable technology environments.
Physical Requirements
Ability to sit for extended periods while working at a computer.Ability to occasionally lift and carry equipment weighing up to 50 pounds.Ability to work in server rooms and data center environments.Ability to travel occasionally between company locations or vendor sites as needed.
Working Conditions
Primarily office-based environment.Occasional after-hours, weekend, or emergency support may be required.Participation in on-call support rotations is required.
Velocitor Solutions is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.
Company DescriptionVelocitor Solutions is a leading provider of enterprise mobility, fleet management, and technology solutions, delivering innovative software, hardware, and managed services to organizations across North America. For more than 25 years, we have helped businesses improve operational efficiency, enhance workforce productivity, and gain greater visibility into their mobile assets through cutting-edge technology and exceptional customer service. Our success is built on a commitment to innovation, collaboration, integrity, and delivering meaningful solutions that help our customers achieve their goals. To learn more about Velocitor Solutions, our products, services, and company culture, please visit our website at Velocitor.com on our Careers page.Company DescriptionVelocitor Solutions is a leading provider of enterprise mobility, fleet management, and technology solutions, delivering innovative software, hardware, and managed services to organizations across North America. For more than 25 years, we have helped businesses improve operational efficiency, enhance workforce productivity, and gain greater visibility into their mobile assets through cutting-edge technology and exceptional customer service. Our success is built on a commitment to innovation, collaboration, integrity, and delivering meaningful solutions that help our customers achieve their goals. To learn more about Velocitor Solutions, our products, services, and company culture, please visit our website at Velocitor.com on our Careers page. Read Less