Position Summary
Velecor is seeking an experienced Senior MSP Engineer to join our Managed Services team. This position serves as a senior technical resource responsible for advanced troubleshooting, project implementation, client support, and technology consulting. The ideal candidate has strong experience supporting Microsoft-based environments, cloud services, networking, cybersecurity, and business technology solutions.
This role works closely with clients and internal teams to ensure stable, secure, and efficient IT operations while contributing to project delivery and ongoing service improvements.
Key Responsibilities
Advanced Technical Support
Serve as a Tier 3 escalation resource for complex technical issues.Troubleshoot and resolve advanced server, workstation, networking, and cloud-related incidents.Perform root cause analysis and implement corrective actions.Support and mentor junior technicians and engineers.Participate in on-call escalation rotations as needed.Client Support & Consulting
Develop strong relationships with assigned clients.Provide technical recommendations that align with client business goals.Assist with technology reviews and planning discussions.Identify opportunities to improve security, reliability, and performance.Microsoft Cloud & Infrastructure Administration
Support and maintain:
Microsoft 365Microsoft Entra ID (Azure AD)Microsoft IntuneMicrosoft AzureWindows ServerActive DirectoryExchange OnlineSharePoint OnlineHyper-V and VMware environmentsAssist with cloud migrations, server upgrades, and infrastructure improvements.Networking & Security
Configure and support:
FirewallsVPNsWireless NetworksVLANs and SwitchingImplement and support:Multi-Factor AuthenticationEndpoint Security SolutionsEmail SecurityBackup and Disaster Recovery PlatformsSecurity Best PracticesProject Implementation
Lead small to mid-sized infrastructure and cloud projects.Participate in larger client projects alongside senior engineering staff.Create project documentation and implementation plans.Coordinate with vendors and third-party providers when necessary.Documentation & Process Improvement
Maintain accurate technical documentation.Update knowledge base articles and procedures.Follow Velecor standards and best practices.Assist in developing automation and process improvements.Required Qualifications
Experience
5+ years of IT experience.2+ years in a Managed Service Provider (MSP) environment preferred.Experience supporting multiple client environments.Proven troubleshooting and project implementation experience.Technical Skills
Strong working knowledge of:
Microsoft 365 AdministrationWindows ServerActive DirectoryMicrosoft Entra IDMicrosoft IntuneMicrosoft Azure FundamentalsDNS, DHCP, TCP/IPVMware and/or Hyper-VFirewalls and VPN TechnologiesBackup and Disaster Recovery SolutionsEndpoint Security PlatformsPowerShell fundamentalsPreferred Certifications
Microsoft Certified: Azure Administrator AssociateMicrosoft 365 Certified AdministratorCompTIA Network+CompTIA Security+ITIL FoundationProfessional Attributes
Excellent customer service and communication skills.Strong troubleshooting and analytical abilities.Ability to manage multiple priorities effectively.Self-motivated with strong attention to detail.Team-oriented and collaborative.Passion for technology and continuous learning.What Success Looks Like
High client satisfaction scores.Timely resolution of escalated technical issues.Successful project delivery.Accurate and complete documentation.Strong collaboration with team members.Continuous improvement of client environments and security posture.Company DescriptionVelecor Services was founded in 2008 with a big idea — to bring the “Enterprise IT Solution Experience” to businesses in the Greater Cincinnati area. Collectively, our team has over a century of experience in developing and implementing IT solutions. We have grown steadily over the last five years while maintaining a high customer satisfaction and employee retention rate.Company DescriptionVelecor Services was founded in 2008 with a big idea — to bring the “Enterprise IT Solution Experience” to businesses in the Greater Cincinnati area. Collectively, our team has over a century of experience in developing and implementing IT solutions. We have grown steadily over the last five years while maintaining a high customer satisfaction and employee retention rate. Read Less