We are looking for a friendly, reliable, and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming experience while ensuring smooth daily hotel operations.
Responsibilities:
Welcome guests and provide exceptional customer service.Perform guest check-in and check-out.Answer phone calls, emails, and guest inquiries.Make, modify, and cancel reservations.Process payments and maintain accurate guest records.Coordinate with housekeeping and maintenance to ensure room readiness.Handle guest requests and resolve concerns professionally.Maintain a clean and organized front desk area.Follow hotel policies and procedures.Work flexible shifts, including weekends and holidays when needed.Qualifications:
Previous hotel front desk experience preferred.Experience with Choice Advantage PMS is highly preferred.Excellent communication and customer service skills.Strong computer and multitasking abilities.Ability to work independently and as part of a team.Reliable, punctual, and professional.Read Less
