HOW YOU WILL MAKE AN IMPACT
Account Specialist is responsible for managing all aspects of customer orders.
WHAT YOU WILL DO
Manage all aspects of customer ordersRespond to inquiries from the Sales Team or other internal parties to aid in order fulfillment.Communicate and collaborate with other team members and departments to best serve the customerUnderstand order processing systems and delivery channelsServe as liaison for traveling sales representativesMaintain customer relations by handling questions and concerns with speed and professionalismDemonstrate a desire for team success by keeping an eye open for process improvement.Be prepared to assist on special projects with other departments as needed.Continued cross training and education within our own department as well as other departments within the company.Work Experience
QUALIFICATIONS
Knowledge, Skills, Abilities
Excellent interpersonal and communication skillsPrior experience demonstrating success in a Customer Service oriented position.A strong attention to detailThe ability to multi-task and manage time efficiently in a fast-paced environmentA strong work ethic, professionalism, reliability and a positive dispositionMicrosoft Office (Word, Excel and PowerPoint)Smart Sheets - working knowledge or willingness to learnSalesForce – working knowledge or willingness to learnEducation, Certification and Experience
High school diploma or GED preferredCollege/University undergraduate degree preferred but not required.Experience in field sales and/or sales leadership in high school music/performing arts.PHYSICAL REQUIREMENTS
This job operates in 100% in-office environment at our Brookfield, MO location. Work Schedule is Monday-Friday 8:00 am -4:30 pm Prolonged periods of sitting and/or standing at a desk and walking, lifting, bending, kneeling may occur.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
