As a Level 1 Systems Engineer at VAF, a Managed Services Provider (MSP), you will deliver front-line technical support to a diverse portfolio of client environments as well as internal employees. You’ll troubleshoot end-user and infrastructure issues, deploy standardized solutions, and collaborate closely with both internal teams and customer contacts—owning tickets from intake through resolution. This role requires strong communication, technical curiosity, and a commitment to delivering world-class client experiences.
Benefits
At Van Ausdall & Farrar, our people are our number one asset. Our employees are the driving force that allows us to be successful now, and in the future. Below is an overview of our comprehensive benefits:
Generous PTO7 paid holidays + 1 personal holiday of your choosingWeekly Employee Engagement ActivitiesPaid volunteer timeMonthly Fitness ReimbursementTip Lead/Business Referral ProgramMedical, Dental & Vision with corresponding Flexible Spending Account (FSA) and Health Savings Account (HSA)
What You'll Do
Quickly responds to support needs via ticketing system.Consistently monitors service ticket screens for determining support responses.Responds quickly to all alerts generated by our monitoring platforms.Interacts with customers to provide real time support.Accurately notates all details and interactions within tickets, by following established Managed Services protocols.Follows up as necessary on outstanding tickets.Ensures that all tickets maintain appropriate ownership.Follows all proper ticket escalation procedures to ensure timely ticket resolution.Prioritizes tasks in a fast-paced environment.Utilizes available documentation, established guidelines, and troubleshooting skills to resolve all support needs.Remotely accesses systems to resolve support needs.Participates in a team-focused learning environment by creating knowledgebase content Partners with management to learn all existing VAF Managed Services platforms and systems.What You Have
A high level of motivation and a strong ability to build positive working relationshipsClear and professional verbal and written communication skillsThe ability to actively listen and accurately interpret customer and team needsStrong diagnostic and troubleshooting skillsIndependent problem-solving capability with sound judgmentA collaborative mindset — willing to seek guidance, share knowledge, and learn from fellow Managed Services team membersWhat You'll Bring to the Role
High school diploma or equivalent1-2 years' experience in an IT Support/Help Desk roleTechnical Skills That Set You Apart
(Not all required, but strongly preferred)
Previous experience with Networking, Active Directory, Sophos, Microsoft Windows servers, Cisco, Fortinet, VMWare, HP, SAN, NAS, Virtualization, LAN, Servers, AutoTask, COVE, Datto, IT Glue, ScaleOffice365 setup and troubleshootingNet+ CertificationA+ CertificationMicrosoft AB-900About VAF
Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.
At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us to request reasonable accommodation to participate in the job application or interview process.
Ready to take your career to the next level? Apply today and join a team that’s redefining technology solutions for the modern workplace.
Read LessThe Senior Infrastructure Engineer (L3) is the top-tier escalation point within the Managed Services Practice (MSP) engineering tier. This role owns the design, implementation, administration, and advanced troubleshooting of client environments with a primary focus on virtualization platforms, Microsoft 365 cloud services, and Active Directory / identity infrastructure. The L3 Engineer serves as the technical authority for complex incidents, architecture decisions, and project delivery across a diverse multi-tenant client base, while mentoring L1/L2 engineers and ensuring service quality, security, and documentation standards are met.
Local candidates are strongly encouraged to apply. This position is based in our Indianapolis, IN office, and relocation assistance or remote work is not available at this time.
What You'll Do
Escalation & Advanced Troubleshooting
Act as the final internal escalation point for complex, high-impact incidents across virtualization, M365, and Active Directory workloads.Perform root-cause analysis on recurring issues and drive permanent corrective actions to reduce repeat ticket volume.Engage vendor support (Microsoft, VMware, Dell, etc.) on behalf of clients and manage the support lifecycle through resolution.Maintain ownership of Major Incidents, communicating technical status to internal teams and client stakeholders.Virtualization & Compute Infrastructure
Architect, deploy, and manage Scale Computing HCI, VMware vSphere (vCenter, ESXi, vSAN, NSX) and Microsoft Hyper-V / Azure Stack HCI environments.Perform host provisioning, cluster configuration, vMotion/Storage vMotion, resource tuning, and capacity planning.Manage backup and disaster-recovery integrations (Cove, Veeam, Datto, Azure Site Recovery) including failover testing and runbook validation.Lead hardware refresh, P2V/V2V migrations, and datacenter consolidation projects.Microsoft 365 Administration
Administer M365 tenants including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Defender/Compliance workloads.Design and implement Microsoft Entra ID (Azure AD) configurations: conditional access, MFA, app registrations, B2B/B2C, and identity governance.Manage tenant-to-tenant migrations, hybrid Exchange/AD configurations, and Intune MDM/endpoint management.Configure and tune Microsoft Defender for Office 365, Purview, and DLP policies aligned to client security baselines.Active Directory & Identity
Design and maintain Active Directory forests, domains, sites, trusts, OU structures, and Group Policy Objects (GPOs).Manage AD replication, FSMO roles, DNS/DHCP, certificate services (AD CS), and AD-integrated DNS at scale.Lead AD migrations, domain consolidations, forest recovery, and hybrid Entra ID Connect synchronization troubleshooting.Implement least-privilege role models, tiered administration, and privileged access management (PAM) practices.Project Delivery & Engineering Leadership
Lead scoping, design, and execution of client infrastructure projects from statement of work (SOW) through handoff to support.Produce architecture diagrams, build documentation, and knowledge-base articles to enable L1/L2 teams.Provide technical mentorship, peer review, and training to junior engineers; participate in onboarding and skills development.Participate in the on-call rotation for after-hours escalations and scheduled change windows.Security, Compliance & Best Practices
Apply CIS, NIST, and Microsoft security baselines to client environments and remediate findings.Conduct periodic health checks, patch management reviews, and vulnerability remediation across managed estates.Support client compliance initiatives (HIPAA, CMMC, SOC 2, etc.) with technical controls and evidence collection.What You Have
5+ years of progressive IT engineering experience, with at least 2 years in an MSP or multi-tenant consulting environment.Deep expertise in VMware vSphere (vSphere 7/8) and/or Microsoft Hyper-V / Azure Stack and other HCI administration.Strong Microsoft 365 administration experience with working knowledge of the Microsoft 365 admin centers, PowerShell, and Graph API.Advanced Active Directory and Entra ID (Azure AD) engineering skills, including hybrid identity and AD Connect.Proficiency with Windows Server (2016/2019/2022), DNS, DHCP, Group Policy, and certificate services.Hands-on experience with enterprise backup/DR platforms (Veeam, Datto, Azure Site Recovery).Solid networking fundamentals: VLANs, routing, firewalling, VPN, and SD-WAN concepts.Strong PowerShell scripting skills for automation and bulk administration tasks.Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders.Valid driver's license and ability to travel occasionally to client sites.Preferred Qualifications
Microsoft certifications: Microsoft 365 Certified: Administrator Expert, MS-102, AZ-104, SC- series.VMware certifications: VCP, VCAP, or VCDX.CompTIA Security+, CySA+, or equivalent; ITIL v4 Foundation certification.Experience with Intune, Defender for Endpoint, and Microsoft Sentinel.Experience with Cisco Meraki, Fortinet, or Ubiquiti networking platforms.Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or ServiceNow.Exposure to Linux administration and containerization (Docker, Kubernetes) is a plus.About VAF
Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.
At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us to request reasonable accommodation to participate in the job application or interview process.
Major Goals:
The primary goal of the Managed Service Consultant is to consistently generate Net New recurring revenue (MRR) by acquiring new customers for managed services. They will be accountable for building, advancing, and closing a pipeline of new logo opportunities, with technology projects positioned strategically to support long-term managed service relationships.
Success in this role is measured by the ability to create sustained MRR growth through disciplined prospecting, consultative selling, and effective conversions of prospects into managed services agreements.
What You'll Do
Own the end-to-end sales process for net new business. Includes prospecting, qualification, discovery, finding and recommendations, proposal development, and closing.Develop and execute a proactive new logo strategy, focused on organizations that need managed services.Position managed services as the primary offering, with projects used as supporting solutions to recurring revenue.Conduct consultative discovery with a technical resource to uncover business drivers, operational risk, security gaps, and technology challenges.Build, manage, and advance a qualified sales pipeline with monthly and quarterly MRR targets.Collaborate with technical resources to build out solutions that meet customer needs and company standards.Deliver clear, value-based presentations.Maintain accurate CRM data, pipeline management, and forecast visibility.Stay current on managed services trends, cybersecurity risks, and relevant technology solutions.Essential Activities & Time Allocation
Sales Pipeline Management & Revenue Generation (75%)Prospect and source net new logo opportunities through outbound activity, referrals, leads, events, and targeted campaigns.Facilitate the sales processPosition managed services as the core solution and align projects to long-term recurring value.Build and advance opportunities through defined sales stages.Prepare and present findings and recommendations.Close managed services agreementsMaintain consistent pipeline activity aligned with MRR targets.Administrative Reporting & Process Discipline (20%)Maintain accurate and complete CRM records for all activity and opportunities.Provide weekly pipeline updates and forecasts.Follow defined sales processes, qualification standards, and approval workflows.Coordinate internally to ensure clean handoffs to service delivery.Participate in sales meetings, team huddles, training, one-on-ones, and performance check-ins.Team Nurturing, Training & Development (5%)Participate in managed services sales training and enablement.Share best practices, talk tracks, and lessons learned with peers.Support informal coaching, role-play, and knowledge sharingWhat You Have
4-year college degree or equivalent work experience in managed servicesHunting mentalityAdapting skillsets to meet changing technologyJuggling multiple tasks with frequent interruptions with little to no noticeAbility to make quick decisionsWhy Join Van Ausdall & Farrar?
Base salary + uncapped commission — earn what you’re worth
Industry-leading training and certifications
A diverse portfolio of technology solutions (IT, print, software, managed services)
Strong brand recognition, warm leads, and referral opportunities
Full benefits: health, dental, vision, 401(k) with match, unlimited PTO
Monthly engagement events and the opportunity to qualify for our Grimmy Club trip (past destinations include Jamaica and Aruba)
Supportive leadership and a culture built on trust, accountability, and relationships
You don’t need a “perfect” resume — just the drive to learn, grow, and build something meaningful. Apply now and let's talk about where this career could take you.
At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us to request reasonable accommodation to participate in the job application or interview process.
The Resource Center Specialist is responsible for supporting all aspects of the printing process of our customer sites. This includes preparing and producing high-quality printed materials, maintaining and operating printing equipment, ensuring efficient workflow, and collaborating with various departments to meet their printing needs. This also includes general customer service and administrative duties for our customers. This position will be trained on all customer sites and will float to these sites (coverage area is Greenwood, Columbus, and occassionally Indianapolis), as needed. When not needing to float, the position will report to our site located in Greenwood. Monday-Friday, hours fall between 7:30 a.m.-5:00 p.m. (dependent on coverage needs). No evenings or weekends!
Benefits
At Van Ausdall & Farrar, our people are our number one asset. Our employees are the driving force that allows us to be successful now, and in the future. Below is an overview of our comprehensive benefits:
What You Have
Excellent verbal and written communication skillsFriendly and approachable demeanorExcellent interpersonal and customer service skillsExcellent time management skills, with a proven ability to prioritize and meet multiple deadlinesAbility to function well in a high-paced and at times stressful environment for production centerDependable and punctualCollaborative team player, willing to take on any job to help the team as a wholeAbility to take direction and work independentlyStrong attention to detailResiliencyConfidentiality with proprietary informationReliable transportationAbility to do a lot of walking within a production/manufacturing environment (depending on site)Be able to lift approximately 50 poundsWhat You'll Do
Ensure that Resource Center Manager is kept up to date on site activities – particularly those activities that may have an impact on the overall client relationship/expectationsOrganize his/her own work and resources systematically with a sense of objectives, practicing time management and the ability to prioritize so that efforts produce desired business resultsAbility to serve all metropolitan sites based on home-base siteBeing proactive in seeking out opportunities to be helpful during idle timeProviding outstanding customer service in all encountersPut in initial service tickets on equipmentPhone queue managementFollow dress code, attendance, and customer experience policiesBecome fully cross-trained in all site processes across the organizationProduction Center:
Operate high volume production equipmentCreate and assemble booklets, manuals, stapled packets, marketing materials, and other print materialsBulk mail runs (site dependent)Conduct onsite & off-site mail runs (pick-up and delivery), which includes operating VAF company vehicles & customer vehicles (site dependent)Triage issues with virtual meeting equipmentRefresh of meeting roomsMail- sometimes receiving pallets- different types of mail centers. Triage issues with virtual meeting equipment. Refresh the meeting rooms.Trouble shoot print and copy equipment, escalating to a technician when neededWhite Glove Service:
Conducting mail runsBeing proactive in seeking out opportunities to be helpful and provide great customer serviceProvide administrative services as outlined in the Customer Scope of Work, including (but not limited to):a. Front Desk support
b. Answering phones and managing email
c. Greeting guests & customers
d. Handling scanning projects
e. Mail Services, including processing, pick-up and delivery
f. Using production equipment to create booklets, documents, and other services as requested
What You'll Bring to the Role
A high school diploma or equivalent1-3 years’ work experience in a customer facing rolePrior experience working in an administrative capacity, highly desiredReliable transportationA valid Indiana state driver’s licenseMotor vehicle report (MVR) with clean driving historyAbout VAF
Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.
At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us to request reasonable accommodation to participate in the job application or interview process.
Ready to take your career to the next level? Apply today and join a team that’s redefining technology solutions for the modern workplace.
Read LessYou’re great with people. You build trust fast. Customers ask for you by name.
Maybe you’ve done that in retail, hospitality, customer service, or another fast-paced, goal-driven role — or maybe you already have sales experience and want something more meaningful, more stable, and more rewarding.
If you’re ready to turn your people skills into a long-term, high-earning career in outside sales, we’ll train you.
Van Ausdall & Farrar is Indiana’s largest privately owned business technology solutions provider, serving organizations for 111 years — and we’re still growing. We’re looking for driven, relationship-oriented professionals to help us bring smart technology solutions to businesses across Indiana.
What You’ll DoBuild relationships with local businesses and become a trusted advisor
Learn proven prospecting strategies (we train you!) and develop your own territory
Identify customer challenges and recommend technology solutions that make work easier
Manage the sales process from first conversation to close — with strong internal support
Collaborate with service and implementation teams to deliver an excellent customer experience
Grow your income by delivering real value and exceeding goals
This Role Is a Great Fit If You’ve:
Worked in retail, hospitality, or customer service and consistently exceeded goals or earned incentives
Been the person customers ask for because they trust you
Enjoyed recommending products or services that truly help people
Wanted a career path, not just a job — with earnings tied directly to your effort
Thrived in fast-paced, people-focused environments
No prior B2B sales or technology experience required — we provide training, mentorship, and ongoing support.
Success in customer-facing, goal-driven roles (sales, retail, hospitality, service, athletics, or similar environments)
Strong communication and relationship-building skills
A competitive, resilient mindset and willingness to learn
Comfort working independently while being part of a team
A valid driver’s license and ability to travel locally (outside sales role)
Base salary + uncapped commission — earn what you’re worth
Industry-leading training and certifications
A diverse portfolio of technology solutions (IT, print, software, managed services)
Strong brand recognition, warm leads, and referral opportunities
Full benefits: health, dental, vision, 401(k) with match, unlimited PTO
Monthly engagement events and the opportunity to qualify for our Grimmy Club trip (past destinations include Jamaica and Aruba)
Supportive leadership and a culture built on trust, accountability, and relationships
You don’t need a “perfect” resume — just the drive to learn, grow, and build something meaningful. Apply now and let's talk about where this career could take you.
At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us to request reasonable accommodation to participate in the job application or interview process.
You’re great with people. You build trust fast. Customers ask for you by name.
Maybe you’ve done that in retail, hospitality, customer service, or another fast-paced, goal-driven role — or maybe you already have sales experience and want something more meaningful, more stable, and more rewarding.
If you’re ready to turn your people skills into a long-term, high-earning career in outside sales, we’ll train you.
Van Ausdall & Farrar is Indiana’s largest privately owned business technology solutions provider, serving organizations for 111 years — and we’re still growing. We’re looking for driven, relationship-oriented professionals to help us bring smart technology solutions to businesses across Indiana.
What You’ll DoBuild relationships with local businesses and become a trusted advisor
Learn proven prospecting strategies (we train you!) and develop your own territory
Identify customer challenges and recommend technology solutions that make work easier
Manage the sales process from first conversation to close — with strong internal support
Collaborate with service and implementation teams to deliver an excellent customer experience
Grow your income by delivering real value and exceeding goals
This Role Is a Great Fit If You’ve:
Worked in retail, hospitality, or customer service and consistently exceeded goals or earned incentives
Been the person customers ask for because they trust you
Enjoyed recommending products or services that truly help people
Wanted a career path, not just a job — with earnings tied directly to your effort
Thrived in fast-paced, people-focused environments
No prior B2B sales or technology experience required — we provide training, mentorship, and ongoing support.
Success in customer-facing, goal-driven roles (sales, retail, hospitality, service, athletics, or similar environments)
Strong communication and relationship-building skills
A competitive, resilient mindset and willingness to learn
Comfort working independently while being part of a team
A valid driver’s license and ability to travel locally (outside sales role)
Base salary + uncapped commission — earn what you’re worth
Industry-leading training and certifications
A diverse portfolio of technology solutions (IT, print, software, managed services)
Strong brand recognition, warm leads, and referral opportunities
Full benefits: health, dental, vision, 401(k) with match, unlimited PTO
Monthly engagement events and the opportunity to qualify for our Grimmy Club trip (past destinations include Jamaica and Aruba)
Supportive leadership and a culture built on trust, accountability, and relationships
You don’t need a “perfect” resume — just the drive to learn, grow, and build something meaningful. Apply now and let's talk about where this career could take you.
At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us to request reasonable accommodation to participate in the job application or interview process.
