Company Detail

Sr. Product Manager, AI

Validity

full_time - Boston

Posted: 02/07/2026

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Job DescriptionJob DescriptionLOCATION: We are focused on identifying... Read More

Job DescriptionJob DescriptionLOCATION: We are focused on identifying local candidates who can work a hybrid office-based position (Tuesday, Wednesday, and Thursday) in the team’s Boston, Massachusetts location. This role is not eligible for remote work or relocation.

About the Role
Validity is looking for a Senior AI Product Manager to drive the strategy and roadmap for AI-powered capabilities across Validity's products. You'll lead high-impact initiatives from discovery through launch, spending significant time prototyping with LLMs and agents before committing to production builds. This isn't a "write specs and hand them off" role - you'll be in the weeds with agents, prompts, and LLM integrations, writing code to validate concepts and inform technical decisions.

We’re open to hiring at the Principal level for more experienced candidates. The Senior Product Manager must have the ability to thrive in an incredibly fast-paced environment and have a strong emphasis on product execution.

About the Team

The Engage team at Validity is building Engage, an agentic AI platform that acts as a strategic partner across the full email marketing lifecycle—from campaign brief through pre-send QA, send, and post-send performance monitoring. Engage layers AI reasoning on top of Validity’s proprietary email data network and email tooling, turning what marketers do manually today into an intelligent system that works alongside them. We own the full lifecycle, from early research and prototyping through production delivery, and we start by proving concepts with working code before committing to production builds.

Position Duties and Responsibilities Define and drive the AI product roadmap, identifying the highest-leverage opportunities across Validity's portfolioLead product discovery and strategy for major AI initiatives, from concept through launchBuild functional prototypes using LLMs, agents, and AI tools to validate concepts and technical feasibilityDesign and reason about multi-agent systems—how agents are scoped, orchestrated, and evaluated—in partnership with engineeringPartner with engineering leadership to translate prototypes into production-ready solutions, managing scope and tradeoffsOwn prioritization decisions, balancing customer impact, technical complexity, and strategic valueConduct customer research and analyze usage patterns to measure success and identify opportunitiesContribute to the team's AI/LLM product development expertiseStay current on AI/LLM developments and identify opportunities to leverage new capabilitiesRequired Experience, Skills, and Education 7+ years of product management experience, with at least one year of building AI/ML or LLM-powered productsHands-on experience building with LLMs and agents (i.e. you've prototyped and shipped AI features, not just managed them from a distance)Strong product analytics instincts. You answer your own questions, design experiments, and know which metrics matter.You can work with code. You don't need to be able to write production-quality code, but you do need to create and iterate on functional prototypes in Python or TypeScript that prove out concepts and inform engineering discussions.Deep familiarity with AI coding tools like Cursor, Claude Code, or similar (these are part of how you work)Track record of defining product strategy, driving roadmaps, and shipping successful features in B2B SaaSAbility to influence across teams and levels without direct authorityPreferred Experience, Skills, and EducationExperience shipping product experiences powered by machine learning or LLMs to production Experience partnering with engineering teams to design agentic systemsWhat Success Looks LikeWithin 90 days: You've shipped your first prototype demonstrating a meaningful AI capability and have a clear point of view on roadmap prioritiesWithin 6 months: You've launched AI features that customers are actively using and have established a roadmap that the team and stakeholders believe inWithin 12 months: You've delivered major AI initiatives that move the needle for Validity and have become a trusted technical product voice the team and stakeholders rely on
Base salary range $175,000 - $210,000, plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.

About Validity

For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.

Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.

Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.

_____________________________________________________________________________

Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.

_____________________________________________________________________________

Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

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J8VQtTi7Gp

Legal Intern

Validity

- Boston

Posted: 29/06/2026

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Job DescriptionJob DescriptionLegal Intern - Summer/Fall Semester Inte... Read More

Job DescriptionJob DescriptionLegal Intern - Summer/Fall Semester Internship (Start Date ASAP)

About the Role
Validity’s legal team is looking for an enrolled law school student looking to gain SaaS industry experience to assist our legal team in its mission to support our sales and account teams and other key stakeholders. Our teams are charged with selling platform-based services globally to customers of all sizes. As a legal intern supporting Validity’s legal team, you'll assist with administrating, reviewing, and drafting contracts with a wide variety of counterparties around the world. You'll also work closely with finance and sales operations partners daily, and develop and execute legal projects (such as integrating legal tools) as required by our internal customers.

Team Dynamic
We are looking for a candidate who has a strong research background and has the ability to meet daily (sometimes changing) deadlines as the business dictates. This position will provide insight on how in-house counsel may operate within a SaaS company.

Position Duties and Responsibilities Draft and review agreements with SaaS customers, business development partners, and other parties.Assist with privacy efforts internally.Assist with the building of legal technology tools. Daily case administration and assistance with the legal department’s case docket.Develop legal skills and education and stay informed about relevant developments in the legal, privacy, and SaaS industries. Required Experience, Skills, and Education Currently enrolled in an accredited law school - preferably a second or third year student (with a desire to enter the SaaS industry).Knowledge of agreements - you know what each clause does, what each party cares about most, and general technological terminology.Team spirit and well-developed service ethic - you are driven to be an excellent teammate to your legal colleagues, to provide outstanding service to internal and external clients, and to meet deadlines and provide solutions without alienating stakeholders.This is a hybrid office-based position that requires 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's Boston, Massachusetts (Financial District) office. This role is a summer and fall semester internship. Preferred Experience, Skills, and Education Interest in or familiarity with technology or the technology industry, especially AI.
The hourly rate range for this position is $23.00 - $28.00 per hour. Final salary may vary depending on skills, location, and/or experience.

About Validity

For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.

Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.

Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.

_____________________________________________________________________________

Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.

_____________________________________________________________________________

Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

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1Wx9HcmGW7

Sr. Payroll Manager

Validity

full_time - Boston

Posted: 23/06/2026

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Job DescriptionJob DescriptionAbout the RoleValidity’s Senior Payroll... Read More

Job DescriptionJob DescriptionAbout the Role
Validity’s Senior Payroll Manager reports to the VP - Finance & Revenue Controller and is responsible for managing all domestic and international payroll activities while driving process improvements, ensuring compliance & reporting, and playing a key role in administering stock-based compensation programs. This role requires attention to detail, strong technical expertise, and the ability to collaborate across departments in a fast-paced environment.

This position is a hybrid work schedule that requires working a minimum of 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Boston (Financial District) office.

Position Duties and Responsibilities

Payroll ManagementManage/process U.S. and International (UK, Australia, Canada, and Brazil) payrolls consisting of 400+ FTEs, ensuring accuracy, timeliness, and compliance with local regulations. Partner with international payroll providers to coordinate payroll processing outside of the U.S. Prepare, execute, maintain, and update accurate documentation of payroll processes, policies, and procedures. Audit employee records and payroll data in Namely. Align payroll processes for newly aligned companies and align them with Validity’s corporate standards, including systems integration and onboarding.Compliance and ReportingResearch and provide guidance on complex payroll and tax issues, ensuring compliance with federal, state, and international regulations.Manage external and internal audits related to payroll and time & attendance, ensuring adherence to company and legal standards. Reconcile payroll registers to the General Ledger and provide summaries of earnings, taxes, deductions, leave balances, and other payroll-related data to leadership. Calculate payroll liabilities, including employee federal and state income taxes, Social Security, employer payroll taxes, unemployment, and workers’ compensation payments.Develop ad hoc financial and operational reporting to support decision-making.Stock Compensation AdministrationAdminister stock option plans including restricted stock units (RSUs). Manage the calculation, reporting, and taxation of equity transactions, including grants, exercises, and vesting schedules. Ensure compliance with equity compensation regulations, including 409A requirements.Partner with HR, Legal, and Finance teams to reconcile stock compensation accounts and maintain accurate records of all equity-related transactions. Respond to employee questions regarding stock compensation plans to ensure clear understanding of the benefits as well as tax & payroll implications.Process Improvement and LeadershipIdentify opportunities to streamline payroll and equity processes, leveraging technology to enhance efficiency. Lead the implementation of best practices, policies, and procedures to improve payroll accuracy and reduce the need for adjustments. Collaborate with employees and management to address payroll questions and resolve discrepancies. Serve as a strategic partner to leadership, providing insights and recommendations on payroll policies and equity compensation strategies.Required Experience, Skills, and Education7+ years of experience managing domestic and international payrolls, with a strong understanding of multi-country payroll regulations.Strong proficiency in MS Office (Excel) & Namely HRIS (or similar payroll systems).Proven experience administering stock option plans for a private company, including equity-related tax compliance.Experience documenting, implementing, and communicating payroll and equity policies and procedures. Experience developing complex reporting and reconciliation tools.Preferred Experience, Skills, and EducationCertified Payroll Professional (CPP) certification.Blue Marble or other global payroll platforms.Knowledge of international tax and payroll compliance requirements in countries including the UK, Australia, Canada, and Brazil.Experience managing the implementation of HRIS systems.
Salary range $130,000 - $160,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.

#LI-Hybrid
#LI-JA1

About Validity

For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.

Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.

Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.

_____________________________________________________________________________

Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.

_____________________________________________________________________________

Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

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Hn0CjJa7iX

Account Executive

Validity

full_time - Boston

Posted: 23/06/2026

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Job DescriptionJob DescriptionLOCATION: We are focused on identifying... Read More

Job DescriptionJob DescriptionLOCATION: We are focused on identifying local candidates who can work a hybrid office-based position (Tuesday, Wednesday, and Thursday) in the team’s Boston, Massachusetts location. This role is not eligible for remote work or relocation.

About the Role
Validity is hiring for a strategic, experienced Software as a Service (SaaS) Account Executive to join our high-performing new business sales team. As an Account Executive, you will be responsible for selling Validity’s SaaS products into Enterprise accounts within a designated territory and industry markets.

Team Dynamic
At Validity, we have worked hard to build a culture focused on individual accountability, driving towards a collective team goal. Above all else, we are a team that drives one another to be the very best we can be...with passion and a purpose.

Position Duties and ResponsibilitiesSell Validity’s SaaS products and services directly to targeted businesses across specific industriesConsistently attain and exceed monthly sales quotas Drive new business opportunities by outbound prospectingUtilize Validity’s sales process to uncover prospect needs and correspondingly the value of the business problem we are attempting to solveQualify and screen all inbound inquiriesAccurately manage and forecast your business using SalesforceBecome proficient with using the various sales tools for contact management, opportunity tracking, sales pipeline management, forecasting and sales reportingRequired Experience, Skills, and EducationMinimum of 5 years of proven success selling SaaS/Marketing Technology products, platforms, or services, achieving quotas and selling 50K+ deals to Mid-Market (MM) and/or Enterprise (ENT) Customers. Skilled at navigating complex, matrixed environments and building multi-level relationships with strong executive presence and the ability to earn C-suite trustDemonstrated history of meeting monthly performance objectives, consistency, and accuracy of forecasting and able to commit reliablyAbility to self-source opportunities from cold outbound and warm/inbound leadsAbility to work in a fast-paced, high-velocity new business sales environment Excellent communication skills Experience using Salesforce CRM tools to manage and accurately forecast sales opportunitiesOutstanding time management skills Proficient in Microsoft Office suite including Word, Excel, PowerPoint and OutlookProficient in Sales Stack of technologies; ZoomInfo, Outreach, LinkedIn Navigator and GongSelf-motivated with strong organizational/prioritization skills and the ability to multitask with close attention to detailSkilled at navigating complex, matrixed environments and building multi-level relationshipsStrong executive presence and ability to earn C-suite trustSuccessful quota carrying experience selling SaaS technology products or services, calling on business influencers and meeting monthly performance objectives Based in the Boston area with the ability to work a hybrid office schedule (minimum three days per week in our Boston office on Tuesday, Wednesday, and Thursday) and the ability to travel as needed up to 20%.Preferred Experience, Skills, and EducationCollege degree or equivalent work experience preferredFamiliarity and comfort using MEDDPICC sales processKnowledge/Experience in Email Deliverability or Data Management Industry preferredExperience with in-person events is a bonusBase salary range $85,000 - $110,000, OTE range $170,000 - $220,000, plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.

#LI-Hybrid

About Validity

For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.

Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.

Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.

_____________________________________________________________________________

Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.

_____________________________________________________________________________

Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

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aTuGLjdCIM

Chief of Staff to the CTO

Validity

full_time - Boston

Posted: 11/06/2026

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Job DescriptionJob DescriptionRole Title: Chief of Staff to the Chief... Read More

Job DescriptionJob DescriptionRole Title: Chief of Staff to the Chief Technology Officer
LOCATION: We are focused on identifying local candidates who can work a hybrid office-based position (Tuesday, Wednesday and Thursday) in the team’s Boston, Massachusetts location. This role is not eligible for remote work.About the RoleValidity is seeking an experienced Chief of Staff (COS) to amplify the contributions of our CTO as he leads 100+ engineers, product managers, and specialists during one of the most exciting times in our company's history. This is not an executive assistant, project manager, or operational administrator role. The COS is someone who thinks and makes decisions like a CTO/CPO, communicates with board-level fluency, and earns credibility with senior leaders through insights, preparation, follow-through, and speed to quality results. The COS understands the cost and missed opportunity resulting from misallocating the CTO's time and extends the CTO’s presence strategically across multiple competing priorities, ensuring none lose momentum. The COS will be incredibly strategically positioned within the company as a result of their proximity to the decisions and relationships that matter most.Position Duties and Responsibilities Amplify the CTO’s contributions by representing him in cross-functional executive conversations, steering committees, and strategic working sessions - not as a note-taker, but as a proxy who can make judgment calls, commit resources, and hold peers accountable.Invest time developing deep synchronization with the CTO. Learn how he makes decisions, observe what factors and dependencies he considers, and develop an understanding of how he makes trade-offs to achieve overall goals.Own the operating rhythm of the CTO’s organization: leadership reviews, planning cycles, key performance conversations, and strategic offsites - ensuring these are high-quality and lead to decisions, not just discussion.Lead high-priority strategic initiatives on the CTO’s behalf, from framing the problem through driving to resolution, with little supervision. Ensure the CTO’s priorities are understood and acted upon consistently across a distributed, global organization.Build trusted relationships with the CTO’s direct reports and other senior leadership. Leverage these relationships to accelerate communications and assess where the organization is healthy and where opportunities for improvement exist.Develop a clear point of view on any organizational issues, tensions, and opportunities and surface them along with recommendations to the CTO before they become problems.Where functional leads need the CTO’s authority to unlock progress, act as that authority with judgment, consistency, and appropriate escalation.Write and edit at a C-suite level: board materials, external thought leadership, internal communications, and strategic documents. Ensure the technology narrative is coherent, compelling, and credible and reflects the CTO’s voice and vision with precision.Serve as an active thought partner to the CTO regarding Validity’s AI innovations. Track the external landscape in AI, synthesizing competitor moves, emerging capabilities, and customer signals into inputs the CTO can act on.Coordinate across Engineering, Product, and Data Strategy to ensure the AI roadmap is coherent, resourced, and on schedule - including creation of collateral and GTM materials.Ensure that AI innovation work maintains organizational priority and velocity.Ensure that when the CTO makes a commitment - to the CEO, the board, a customer, or his team - there is a system behind it that ensures follow-throughRequired Experience, Skills, and Education10-15 years’ experience in a Chief of Staff role of at least the VP level operating across engineering, product, and business functions.Deep product management and technical fluency - enough to earn the respect of principal engineers, architects, and senior product managers.Exemplary written communication skills. Experience creating materials CEOs, boards, or major customers have relied on. You know how to craft a technology narrative that resonates and is compelling.Experience acting on an executive’s behalf. Comfortable leveraging the CTO’s authority in his absence and clear about when to act versus when to escalateTrack record of operating effectively in ambiguity; drive to clarity, and hold multiple workstreams without losing track of what matters most.You are organizationally savvy - you build trust broadly, read organizational dynamics accurately, and use both to remove obstacles and drive important work forward.You have experience-informed perspectives about how engineering and product organizations should run at scale, and you can apply those opinions constructively.This is a Boston, MA-based, hybrid-schedule role. Validity’s in-office days are Tuesday, Wednesday, and Thursday of each week.
Salary range $250,000 - $285,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.

#LI-JA1
#LI-Hybrid

About Validity

For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.

Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.

Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.

_____________________________________________________________________________

Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.

_____________________________________________________________________________

Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

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1CJS7O732m

Sr. Manager, Account Management

Validity

full_time - Boston

Posted: 03/06/2026

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Job DescriptionJob DescriptionTitle: Senior Manager, Account Managemen... Read More

Job DescriptionJob DescriptionTitle: Senior Manager, Account Management
Location: We are focused on identifying local candidates who are immediately available to work a hybrid office-based position (Tuesday, Wednesday, and Thursday) in the team’s Boston, Massachusetts location. This role is not eligible for relocation or remote work.
Travel: up to 25%

About the Role
Validity is seeking an experienced Senior Manager of Account Management (B2B SaaS company experience is required) with a track record of making an impact and exceeding revenue targets and team performance goals. In this role, you will ensure customer retention and fuel customer expansion by leading a high-performing Account Management team to success. You will be responsible for designing and implementing the systems, processes, and tools that drive predictable revenue retention and expansion.

As the Senior Manager of Account Management, you will own client retention, expansion, and long-term value realization. You will refine the operating model and lead the development of proven account strategies to ensure high-impact engagement across the customer lifecycle. As an experienced sales manager, you will drive revenue growth by recruiting, coaching, and retaining top Account Management talent, using a data-driven approach to manage forecasting and results.

Team Dynamic
Join a team that is passionate about customers, focused on securing and expanding customer relationships, and driven to deliver revenue retention and growth results.

Position Duties and ResponsibilitiesLead a team of Account Managers focused on SMB & MM accounts to consistently achieve weekly, monthly, and quarterly renewal and expansion sales goals.Optimize the team’s end-to-end sales process, focusing on efficiency and consistent attainment of monthly, quarterly, and annual targets.Provide clear structure and accountability across the team while empowering Account Managers to operate with ownership and autonomy.Manage a high-performing account sales engine: work collaboratively to develop and refine the operating model, cadence, KPIs, and forecasting methodologies to ensure precision in planning and execution.Provide Account Managers with daily coaching/mentoring to manage a book of business effectively. Actively work deals with team members, suggest customer and account plan strategies, assist in prioritizing opportunities, and remove obstacles to close revenue quickly.Recruit, develop, and retain top-tier talent. Ensure effective and rapid onboarding. Measure and assess Account Manager performance; motivate team members to exceed goals through coaching, training, and incentives.Execute retention and up-sell/cross-sell strategies designed to drive company growth via overachievement of sales targets.Take ownership of revenue targets and inspire the team to deliver successfully, reliably, and consistently in a high-volume, high-velocity environment.Implement best practices, ensure organizational optimization, and provide training to facilitate Account Manager success.Build and maintain dashboards and reporting frameworks to drive data-driven decisions and pipeline transparency across the organization.Manage a disciplined forecasting process, facilitating accurate business planning and well-informed decision-making.Ensure the accuracy of sales data in the technology stack. Ensure CRM data integrity, hygiene, and compliance with defined sales methodologies (e.g., MEDDPICC/MEDDIC), enabling accurate forecasting and performance management.Required Experience, Skills, and EducationA minimum of 4 years of SaaS Account Management team leadership experience in a Manager, Account Management or Senior Manager, Account Management role at a B2B SaaS company with direct responsibility for revenue retention and expansion and Account Management team performance.Experience in SaaS enterprise sales organizations within a rapidly evolving, hyper-growth environment.Knowledge/Experience in the Email Deliverability or Data Management industry.Ability to create and implement appropriate structure and discipline within a fluid environment.Demonstrated track record of delivering results against ambitious goals.Proficiency in strategic selling principles and tools; prior experience conducting sales training is a plus.Strong business acumen and understanding of SaaS sales economics, with a focus on data-driven decision-making.Strong analytical, strategic, operational, and productivity skills, with a focus on action and efficiency.High degree of professionalism and integrity, coupled with a strong work ethic, personal accountability, and respect for colleagues across all functions.Proven ability to attract, hire, coach, motivate, mentor, and retain top-tier talent.Excellent communication skills—written, verbal, active listening, and negotiation.Local candidates only: Must be immediately available to work a hybrid, office-based schedule (Tuesday, Wednesday, and Thursday) in our Boston, Massachusetts location. This role is not eligible for relocation or remote work.Ability to travel as needed (up to 25%)Preferred Experience, Skills, and EducationBachelor’s degree or equivalent work experience.Familiarity and comfort using the MEDDPICC sales process.
Base salary range $130,000 to $150,000, OTE range $260,000 - $300,000, plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.

#LI-Hybrid
#LI-JA1

About Validity

For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.

Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.

Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.

_____________________________________________________________________________

Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.

_____________________________________________________________________________

Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

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wKfMWwsWQD

Sr. Director, Account Management

Validity

full_time - Boston

Posted: 19/03/2026

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Job DescriptionJob DescriptionLOCATION: We are focused on identifying... Read More

Job DescriptionJob DescriptionLOCATION: We are focused on identifying local candidates who can work a hybrid office-based position (3 days per week: Tuesday, Wednesday, and Thursday) in the team’s Boston, Massachusetts location. This role is not eligible for remote work or relocation.
Travel: Up to 25%

About the Role
Validity is seeking a highly operational, data-driven Senior Director of Account Management (B2B SaaS company experience is required) with a track record of making an impact and exceeding targets. In this highly visible role, you will ensure customer retention and fuel customer expansion by leading a high-performing team to success. You will be responsible for designing and implementing the systems, processes, and tools that drive predictable revenue retention and expansion results.

As the Senior Director of Account Management, you will own client retention, expansion, and long-term value realization. Leading a top-tier team, you will refine the operating model and lead the development of proven account strategies to ensure high-impact engagement across the customer lifecycle. As a seasoned sales leader, you will drive revenue growth by recruiting, coaching, and retaining talent, using a data-driven approach to manage forecasting and results.

This is a hybrid office-based position which requires working 3 days per week (Tuesday, Wednesday, and Thursday) in Validity's Boston (Financial District) office location.

Team Dynamic
Join a team that is passionate about customer relationships, focused on securing and expanding customer relationships, and driven to deliver revenue retention/growth results.

Position Duties and Responsibilities Revenue Strategies: Develop and implement long-term retention, up-sell, and cross-sell strategies to drive Validity growth via overachievement of revenue targets.Team Leadership & Talent Development: Recruit, coach, develop, and retain top-tier account management talent. Foster a culture of accountability and performance, ensuring rapid, effective onboarding and continuous professional development. Actively coach team members to success and remove obstacles to ensure revenue is secured quickly.Revenue & Forecasting: Own a team's revenue targets, managing a disciplined forecasting process for accurate business planning and reliable delivery of results. Strategic Account Engagement: Act as an executive sponsor for key accounts, building C-level relationships, navigating complex renewals, and resolving high-level escalations. Data-Driven Decision Making: Leverage business acumen and SaaS metrics to monitor market trends, competitor activity, and customer feedback to iterate on strategies.Operational Excellence: Implement best practices, optimize internal processes, and ensure the effective use of the technology stack (Salesforce, LinkedIn Navigator, etc.) to drive efficiency.Cross-Functional Collaboration: Partner with Sales, Product, and Marketing teams to ensure alignment on customer strategy, product roadmap, and overall company goals.Lead by Example: Model core company values, maintain high accountability, and foster a transparent, collaborative culture. Demonstrate a strong work ethic and show ownership of results.Required Experience, Skills, and Education A minimum of 7 years of progressive team management experience in SaaS account management, SaaS sales, or SaaS customer success with responsibility for revenue retention and expansion, with at least 3 years at the Director level or above.Industry: Proven success within B2B SaaS company, preferably in a rapidly evolving, high-growth environment.Leadership: Demonstrated success in building, leading, and scaling high-performing account management teams (hiring, training, and retaining top talent).Strategy & Metrics: Deep understanding of SaaS business economics, with a strong focus on data-driven decision-making and history of achieving/exceeding ARR/NRR/GRR goals.Executive Presence: Exceptional communication and negotiation skills, with experience interacting with C-level stakeholders.Location: This role is based in our Boston, Massachusetts office.Travel: Required - up to 25%.Preferred Experience, Skills, and Education Bachelor’s Degree or equivalent experience (MBA preferred).MarTech experience highly preferred.Proficiency in Salesforce and Microsoft Office suite (Word, Excel, PowerPoint).Familiarity with sales technology stack solutions: SalesLoft, LinkedIn Navigator, and ZoomInfo.Base salary range $180,000 - $215,000, OTE range $360,000 - $430,000, plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.

#LI-Hybrid

About Validity

For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.

Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.

Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.

_____________________________________________________________________________

Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.

_____________________________________________________________________________

Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

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iMnLstiArK

Customer Success Manager - Data Solutions

Validity

full_time - Boston

Posted: 18/03/2026

Apply Now

Job DescriptionJob DescriptionAbout the Role We are seeking a dynamic... Read More

Job DescriptionJob DescriptionAbout the Role
We are seeking a dynamic and experienced Customer Success Manager who will act as a strategic partner to our clients: owning product adoption, driving measurable outcomes, and building long-term, trusted relationships. This role is crucial in ensuring our customers derive maximum value from our products, achieve their business objectives, and remain engaged advocates of Validity’s solutions.

As a key member of our Customer Success team, you will manage a portfolio of clients, guiding them through every stage of the post-sale lifecycle - from adoption to expansion. You’ll collaborate closely with cross-functional teams including Account Management, Product, and Support to ensure your clients are not just satisfied, but successful.

Team Dynamic
You’ll be joining a customer-centric organization that values strategic thinking, autonomy, and continuous growth. If you’re passionate about helping clients succeed and thrive in a collaborative environment where your voice and impact matter - this is the role for you.

Position Duties and Responsibilities Own the post-sale relationship for a portfolio of strategic accounts, focusing on product usage, adoption, and value realizationServe as a trusted advisor, deeply understanding each client’s business model, goals, and success metricsProactively manage the client journey through regular business reviews, success planning, and strategic consultationLeverage data insights to tell compelling stories, identify trends, and drive adoption through tailored recommendationsActively contribute to product and process improvements by surfacing client feedback and collaborating with internal teamsCollaborate in building strong multi-threaded relationships across client organizations, from end-users to executive stakeholdersIdentify opportunities to support account growth and expansion in collaboration with the Account ManagerServe as the internal voice of the customer, championing their needs across departments to drive satisfaction and retentionEnsure consistent, high-quality follow-through on customer issues and act with urgency to resolve any blockers to successRequired Experience, Skills, and Education 3+ years of experience in a Customer Success, Account Management, or related SaaS client-facing roleProven ability to drive product adoption and customer outcomes in a B2B technology environmentStrong consultative and communication skills, including experience leading client calls and executive briefingsComfortable with interpreting data and KPIs to inform strategy and client discussionsDemonstrated success managing multiple clients in a fast-paced environment, balancing competing priorities with easeExperience collaborating cross-functionally to deliver a seamless customer experienceStrong business acumen and the ability to align product features to customer goalsProactive, self-starter attitude with a passion for building long-term relationships and delivering valueHistory of consistently achieving/surpassing goals in terms of metrics and customer feedback/advocacyAbility to work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Boston, MA (Financial District) officePreferred Experience, Skills, and Education Bachelor’s degreeCustomer-facing SaaS experienceFamiliarity with CRM data industry best practicesKnowledge of Salesforce CRM application, including data structure and API integrationSalesforce Administrator Certification
Salary range $70,000 - $80,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.

#li-hybrid

About Validity

For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.

Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.

Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.

_____________________________________________________________________________

Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.

_____________________________________________________________________________

Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

Powered by JazzHR

VOvxnVlUgy

Customer Success Manager - Data Solutions

Validity

full_time - Tampa

Posted: 18/03/2026

Apply Now

Job DescriptionJob DescriptionAbout the Role We are seeking a dynamic... Read More

Job DescriptionJob DescriptionAbout the Role
We are seeking a dynamic and experienced Customer Success Manager who will act as a strategic partner to our clients: owning product adoption, driving measurable outcomes, and building long-term, trusted relationships. This role is crucial in ensuring our customers derive maximum value from our products, achieve their business objectives, and remain engaged advocates of Validity’s solutions.

As a key member of our Customer Success team, you will manage a portfolio of clients, guiding them through every stage of the post-sale lifecycle - from adoption to expansion. You’ll collaborate closely with cross-functional teams including Account Management, Product, and Support to ensure your clients are not just satisfied, but successful.

Team Dynamic
You’ll be joining a customer-centric organization that values strategic thinking, autonomy, and continuous growth. If you’re passionate about helping clients succeed and thrive in a collaborative environment where your voice and impact matter - this is the role for you.

Position Duties and Responsibilities Own the post-sale relationship for a portfolio of strategic accounts, focusing on product usage, adoption, and value realizationServe as a trusted advisor, deeply understanding each client’s business model, goals, and success metricsProactively manage the client journey through regular business reviews, success planning, and strategic consultationLeverage data insights to tell compelling stories, identify trends, and drive adoption through tailored recommendationsActively contribute to product and process improvements by surfacing client feedback and collaborating with internal teamsCollaborate in building strong multi-threaded relationships across client organizations, from end-users to executive stakeholdersIdentify opportunities to support account growth and expansion in collaboration with the Account ManagerServe as the internal voice of the customer, championing their needs across departments to drive satisfaction and retentionEnsure consistent, high-quality follow-through on customer issues and act with urgency to resolve any blockers to successRequired Experience, Skills, and Education 3+ years of experience in a Customer Success, Account Management, or related SaaS client-facing roleProven ability to drive product adoption and customer outcomes in a B2B technology environmentStrong consultative and communication skills, including experience leading client calls and executive briefingsComfortable with interpreting data and KPIs to inform strategy and client discussionsDemonstrated success managing multiple clients in a fast-paced environment, balancing competing priorities with easeExperience collaborating cross-functionally to deliver a seamless customer experienceStrong business acumen and the ability to align product features to customer goalsProactive, self-starter attitude with a passion for building long-term relationships and delivering valueHistory of consistently achieving/surpassing goals in terms of metrics and customer feedback/advocacyPreferred Experience, Skills, and Education Bachelor’s degreeCustomer-facing SaaS experienceFamiliarity with CRM data industry best practicesKnowledge of Salesforce CRM application, including data structure and API integrationSalesforce Administrator Certification

About Validity

For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.

Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.

Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.

_____________________________________________________________________________

Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.

_____________________________________________________________________________

Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

Powered by JazzHR

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