Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you!
Vacation Village in the Berkshires is currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.
What You'll Do:Greet every guest with a smile and provide outstanding customer service from check-in to check-out
Answer guest inquiries and resolve issues quickly and professionally
Manage room assignments, reservations, and billing with accuracy
Process payments and handle cash transactions confidently
Review reservations and prepare for daily arrivals
Maintain front desk procedures, including key control and registration audits
Ensure confidentiality and security protocols are followed
Collaborate with the team to keep operations running smoothly
Take initiative and support various tasks as needed
What We’re Looking For:A friendly, dependable, and customer-focused personality
Strong communication and multitasking skills
Basic math skills and comfort handling payments
Ability to stay organized in a busy environment
Tech-savvy with a willingness to learn new systems
Detail-oriented and trustworthy with guest information
Previous hospitality or customer service experience is a plus
Flexibility to work weekends and holidays as needed
Why Join Us?Work in a welcoming, team-oriented resort environment
Opportunities to grow within hospitality and resort operations
Be part of creating memorable experiences for our guests every day
Ready to bring your positive energy and customer service skills to our team?
Apply today and start your next adventure with us!
Are you a hands-on problem solver with a knack for fixing things and keeping operations running like clockwork? Join our team as a Maintenance Technician and play a key role in maintaining a safe, clean, and welcoming environment for our resort guests.
Vacation Village/Berkshires is looking for a dependable and detail-oriented team player who takes pride in keeping facilities in top shape while delivering great service. Shift is 8:00 AM - 4:30 PM, must be able to work weekends. If you enjoy a fast-paced, guest-focused atmosphere and love working with your hands, this is the perfect opportunity for you!
What You’ll Do:Perform routine maintenance and repairs across the property
Conduct regular inspections and preventative maintenance
Respond quickly and professionally to guest service requests
Identify and report maintenance issues with proactive solutions
Follow safety protocols and company maintenance procedures
Maintain clean and organized work areas
Assist other departments as needed to ensure smooth operations
Stay on top of daily tasks and attend required team meetings
What We’re Looking For:2+ years of maintenance experience (hospitality or facilities preferred)
Strong work ethic and ability to multitask in a guest-facing environment
High school diploma or GED required
Appliance repair certification is a plus (or willingness to get certified)
Availability to work weekends, holidays, and flexible shifts
Why Join Us?Be part of a collaborative, high-energy team
Make a visible impact on guest satisfaction every day
Opportunities to grow within resort operations
Work in a beautiful setting where no two days are the same
If you're ready to roll up your sleeves and keep things running behind the scenes, apply today and become part of a team that values quality, safety, and exceptional service.
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