Responsibilities: Follow PTC’s SDLC processes to ensure timely delivery, high-quality output, and cost efficiency. Participate in design reviews, provide feedback, and translate functional/technical specifications into test requirements. Develop comprehensive test strategies, plans, test cases, and scripts; map test cases to requirements in Azure DevOps (ADO). Lead and execute testing across: SAP BRIM components (Convergent Mediation, Convergent Charging, Convergent Invoicing, FI-CA, Subscription Billing). Functional, Integration, Regression, and End-to-End scenarios. Data migration and financial reconciliation validation. API, interface, and middleware integrations (e.g., SAP PO/CPI, ADO pipelines, CRM connectors). IVR, backend, hardware, and user acceptance (UAT) testing, including tolling-specific field devices (card readers, tag scanners). Validate BRIM billing processes, charges, pricing configurations, payment flows, and revenue accounting. Assess and document risk factors for defects, provide transparent recommendations before production releases. Monitor QA execution, defect tracking, root-cause analysis, and quality metrics. Prepare and maintain dashboards, reports, and queries in Azure DevOps. Assess and document risk factors for defects, provide transparent recommendations before production releases. Monitor QA execution, defect tracking, root-cause analysis, and quality metrics. Prepare and maintain dashboards, reports, and queries in Azure DevOps. Work closely with stakeholders, QA Leads, Scrum Leads, business owners, technical teams, and vendors. Champion QA best practices, continuous improvement, and process optimization. Review and improve user stories, tasks, test cases, and defect documentation for accuracy and completeness. Contribute to deployment readiness reviews and production cutover activities. Support UBOS SIT, UAT, PI cycles, Showbacks, Go-Live, and Hypercare phases. Strong written/verbal communication and ability to collaborate across technical and business teams. Highly organized, self-directed, and effective in both independent and team environments. Proficiency with Microsoft Office 365 and Azure DevOps Testing modules. Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission. This documentation shall follow the format and / or templates as instructed by the Commission. Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients. Lead and participate in project team activities for system work efforts related to enterprise systems. Work independently to accomplish the tasks and duties assigned. Adhere to and follow all Commission standards, policies, and procedures. Utilize various software and/or technology tools to perform job duties. Perform tasks and other duties as related to this position and role and assigned by the Commission. Required Skills: Quality Assurance experience, with deep expertise in enterprise application testing. Required 8 Years Hands-on experience with SAP BRIM, including testing across billing, invoicing, payment processing, and FI-CA. Required 2 Years Dynamics CE application testing Required 2 Years End-to-end testing, integration testing, regression testing, and data migration. Required API testing, backend validation, SQL queries, ETL/Interface testing. Required Testing internal applications (CSR), web applications, ERP systems, banking/financial systems, and tolling domain applications. Required Azure DevOps test/requirements management. Required Proficiency with Microsoft Office 365 and Azure DevOps Testing modules. Required Bachelor’s degree in business management, information systems, or related field. Required Relevant QA, SAP, or ITIL certifications are beneficial. Highly desired
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