Who is USP? The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide. At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health. USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment. How will YOU create impact here at USP? The Account Manager is leading the execution of the commercial strategy for USP portfolio of standards and materials in a West Coast United States territory. This is an important, non-supervisory role responsible for driving revenues growth, expanding market presence, and accelerating USP’s impact across the pharmaceutical industry in United States. In this role, you will be accountable for meeting revenues and units growth annual targets in your assigned territory. To achieve this, you will foster customer relationships at all levels and collaborate with multiple internal USP functions including Technical and Customer Service, Marketing, Regulatory and Scientific Affairs to deliver unmatched customer experiences. Your activities will include regular account management and business development customer visits, business leads follow up and lead generation activities. You will lead creation and execution of accounts plans to position USP portfolio of standards for long term growth. Your focus will be on identifying, understanding and supporting resolution of key quality challenges that developers and manufacturers of pharmaceutical drugs are routinely facing. The successful candidate will be self-motivated and results driven. They will enjoy working with people collaboratively, strengthening customer relationships, and developing their network in the pharmaceutical industry community. We are searching for a person who wants to grow and develop his/her/their own career, a future commercial leader with a passion for opening new doors and creating new opportunities. This is a remote position requiring 60% domestic travel. The position is based in West Coast (Los Angeles preferred). As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards. Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments. The Account Manager has the following responsibilities: Revenue Growth: Achieve revenues and units growth target for his/ her/ their territory and accounts. Develop and execute plans to protect and grow revenues at existing accounts and drive new customer’s acquisition. Manage sales activities in Salesforce CRM. Collaborate with business support functions (Marketing, Inside Sales, Science team..) and support the execution of revenues growth initiatives in his/ her/ their territory. Identify and influence key decision makers in the buying process toward USP products and services. Responsible for following up on sales qualified leads. Identify and unlock opportunities, to position USP as a leader in pharmaceutical drugs standards. Customer Engagement: Cultivate and strengthen customer relationships at all levels, positioning USP as a trusted advisor to pharmaceutical developers and manufacturers. Partner with customers to understand and help address critical quality challenges in pharmaceutical drugs development and manufacturing. Partner with Scientific Affairs, Science and Marketing teams to deliver seamless and differentiated customer experiences through organization of customer events. Attend industry trade shows, conferences, and professional forums as appropriate, elevating the organization’s visibility and influence. Data-Driven Insights
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