Why join our team?
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.
A Certified Great Place to Work®
Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:
96% feel good about how we support the community94% are proud to tell others they work at the USO92% say their work has special meaning—it’s not “just a job”91% felt welcomed from day oneOver 88% agree all employees are treated fairly, regardless of race or genderThe Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.
Principal Duties and Responsibilities (*Essential Duties)
Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports – e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*May be required to operate a USO or personal motor vehicle.Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.Job Specifications
High School Diploma or equivalent.2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.Ability to achieve desired results while working collaboratively in a team environment.Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.Willingness and ability to work non-standard hours as needed.General knowledge of military community preferred.Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)Must be a strong advocate of the USO’s mission.Details
This position is located in Portland, Oregon. Preference will be given to local candidates within commuting distance to the location.Resume and cover letter are required for full consideration.Background check – education, criminal and driving required.The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.If that’s not enough to convince you, here are some direct quotes from employees:
The organization truly cares about the people who work here.There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.Apply today. Join the mission. Join Team USO.
Read LessWhy join our team?
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.
A Certified Great Place to Work®
Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:
96% feel good about how we support the community94% are proud to tell others they work at the USO92% say their work has special meaning—it’s not “just a job”91% felt welcomed from day oneOver 88% agree all employees are treated fairly, regardless of race or genderThe Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.
Principal Duties and Responsibilities (*Essential Duties)
Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports – e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*May be required to operate a USO or personal motor vehicle.Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.Job Specifications
High School Diploma or equivalent.2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.Ability to achieve desired results while working collaboratively in a team environment.Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.Willingness and ability to work non-standard hours as needed.General knowledge of military community preferred.Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)Must be a strong advocate of the USO’s mission.Details
This position is located at Fort Eustis, VA. Preference will be given to local candidates within commuting distance to the location.The salary for this position is $42,000-$60,000To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.Resume and cover letter are required for full consideration.Background check – education, criminal and driving required.The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.If that’s not enough to convince you, here are some direct quotes from employees:
The organization truly cares about the people who work here.There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.Apply today. Join the mission. Join Team USO.
Read LessWhy join our team?
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.
A Certified Great Place to Work®
Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:
96% feel good about how we support the community94% are proud to tell others they work at the USO92% say their work has special meaning—it’s not “just a job”91% felt welcomed from day oneOver 88% agree all employees are treated fairly, regardless of race or genderThe Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.
Principal Duties and Responsibilities (*Essential Duties)
Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports – e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*May be required to operate a USO or personal motor vehicle.Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.Job Specifications
High School Diploma or equivalent.2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.Ability to achieve desired results while working collaboratively in a team environment.Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.Willingness and ability to work non-standard hours as needed.General knowledge of military community preferred.Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)Must be a strong advocate of the USO’s mission.Details
This position is located in Great Lakes, IL. Preference will be given to local candidates within commuting distance to the location.The salary range for this position is $48,300-$69,000.To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.Resume and cover letter are required for full consideration.Background check – education, criminal and driving required.The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.If that’s not enough to convince you, here are some direct quotes from employees:
The organization truly cares about the people who work here.There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.Apply today. Join the mission. Join Team USO.
Read LessWhy join our team?
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.
A Certified Great Place to Work®
Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:
96% feel good about how we support the community94% are proud to tell others they work at the USO92% say their work has special meaning—it’s not “just a job”91% felt welcomed from day oneOver 88% agree all employees are treated fairly, regardless of race or genderThe Regional IT Support Technician is responsible for providing technology services and support to USO operations within their area of responsibility.
Principal Duties and Responsibilities (*Essential Duties)
Monitor, maintain and provide primary support for IT systems located in assigned region including but not limited to hardware, software, applications and telephony.*Manage helpdesk requests and reporting for assigned region. Provide first-level contact and problem resolution, escalating critical issues in a timely manner as needed. Serve as facilitator for staff in assigned region with subject matter expertise, which includes vendors and staff in HQ offices, to resolve IT Support issues.*Assist with IT life-cycle management. Provide technical guidance in coordination of upgrades, rollouts and other related projects. Organize and maintain regional IT inventory and assist with creation and management of regional IT budget.*Train, assist and advise USO Center staff in assigned region with optimizing use and capabilities of IT assets in accordance with established policies, procedures and processes. Create, update and maintain support documentation as needed.*Monitor/maintain internet services and network services in assigned region and work with satellite/fiber vendors to support/troubleshoot outages or other related issues. Responsible for reviewing and analyzing wireless and internet behaviors using supplied reports and make recommendations and configure settings to ensure network and internet services are optimized across all centers. *Other duties as assigned.This is an in-person position located in Arlington, VA.Job Specifications
High School Diploma or equivalent. Bachelor’s Degree and/or Microsoft/CompTIA certification preferred.4+ years work experience in an IT support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.Working knowledge of Windows in a client-server network environment. Proficiency with Active Directory user administration, remote access communications and support, including standard help desk procedures, VoIP telephony and Unified Communications protocols, wireless network access technologies and hardware and MS Office applications. Familiarity with Mac operating systems and experience with mobile device management preferred.Good knowledge of wireless network access technologies and hardware including but not limited to firewall/WAP/satellite setup and configuration.Fluency in English. Ability to speak, read and write in the language of the host country at a native level preferred. Ability to articulate and translate technical concepts to a non-technical audience.Strong interpersonal and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.Ability to achieve desired results while working collaboratively in a team environment.Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.Must be a strong advocate of the USO’s mission to lift the spirits of America’s troops and their families.Details
The hourly range for this position is $30.77-$40.38.To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.Resume and cover letter are required for full consideration.Background check – education, criminal and driving required.The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.If that’s not enough to convince you, here are some direct quotes from employees:
The organization truly cares about the people who work here.There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.Apply today. Join the mission. Join Team USO.
Read LessWhy join our team?
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.
A Certified Great Place to Work®
Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:
96% feel good about how we support the community94% are proud to tell others they work at the USO92% say their work has special meaning—it’s not “just a job”91% felt welcomed from day oneOver 88% agree all employees are treated fairly, regardless of race or genderThis position provides high-level executive support to the Chief Administrative Officer (CAO) who is responsible for Information Technology (IT), Government Relations and External Affairs, Human Resources (HR), and Strategic Planning. The role ensures effective coordination of enterprise priorities and also supports the CAO’s responsibilities as Executive Secretary to the Board of Governors and liaison to key committees.
Principal Duties and Responsibilities (*Essential Duties)
Serve as the primary point of contact for the CAO, engaging with senior leadership, Board members, and external stakeholders. *Provide Executive Assistant support to the CEO in the absence of the CEO’s Executive Assistant. *Manage complex executive calendars, travel, and communications across multiple enterprise priorities. *Provide support to the Assistant Executive Secretary, Board of Governors in the conduct of board operations, and to the CAO for all assigned committees by preparing agendas, materials, minutes, and maintaining official records.*Draft executive correspondence, presentations, reports, and briefing materials. *Coordinate activities across IT, HR, Government Relations and External Affairs, and Strategic Planning functions. *Track strategic initiatives, action items, and deliverables across multiple teams.Plan and execute meetings and events, ensuring preparation and follow-up. *Manage administrative workflows including expense reporting and document approvals.Conduct research and support special projects aligned with enterprise priorities.Other duties as assigned.This is an in-person position located in Arlington, VA.Job Specifications
High School Diploma or equivalent. Bachelor’s Degree and/or IAAP preferred.5+ years work experience in a senior administrative support role and/or project support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.Experience supporting Board governance and senior committees preferred.Strong interpersonal and customer service skills. Ability to interact with USO Leadership, high profile public officials, the general public and military audiences at a variety of levels with integrity and professionalism.Strong organizational and communication skills with the ability to manage multiple priorities.Demonstrated ability to exercise sound judgment and neutrality related to politically controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.Ability to handle confidential and sensitive information with discretion and professionalism.Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.Proficiency in Microsoft Office Suite and collaboration platforms.Ability to adapt quickly in a fast-paced, dynamic environment.Ability to achieve desired results while working collaboratively in a team environment.Ability to perform basic math and follow proper cash/donation handling and reporting procedures.Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.Must be a strong advocate of the USO’s mission.Details
The salary range for this position is $80,000-$105,000.To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.Resume and cover letter are required for full consideration.Background check – education, criminal and driving required.The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.If that’s not enough to convince you, here are some direct quotes from employees:
The organization truly cares about the people who work here.There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.Apply today. Join the mission. Join Team USO.
Read LessWhy join our team?
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.
A Certified Great Place to Work®
Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:
96% feel good about how we support the community94% are proud to tell others they work at the USO92% say their work has special meaning—it’s not “just a job”91% felt welcomed from day oneOver 88% agree all employees are treated fairly, regardless of race or genderReporting to the Organizational Development Manager, the Organizational Development Specialist assists with organizational need assessments; design, development, implementation and evaluation of training and professional development programs; and assists with strategic HR and change initiatives.
Principal Duties and Responsibilities (*Essential Duties)
Supporting the Organizational Development Manager with organizational development (OD) strategies, processes, and assessments.Assist with the development, collection, and analysis of training/OD program data. Research best practices in onboarding, training, mentoring, career development, employee engagement and talent retention.*Assist with the planning, development, implementation of development and training programs for USO employees to include supporting training delivery.*Administer instruments related to OD/training work such as DiSC, 360 tools, e-learning tools, learning management system, etc.*Aids HR team members to implement strategic projects/programs and track progress toward goals.*Working on communications by drafting written materials such as presentations, program descriptions, and training materials. Respond to inquiries related to training and professional development programs. *Engage with a wide range of employees at various levels, regions, and departments of the organization in support of HR priorities, strategic and change initiatives, and OD objectives.*Other duties as assigned.This is an in-person position located in Arlington, VA.Job Specifications
Bachelor’s Degree in organizational development, human resources, psychology, business administration or related field.3-5 years work experience in organizational development. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.Proficient written and oral communication skills, including proficiency as a presenter and facilitator. Adept with a variety of multimedia training platforms and methods.Ability to assist with the design and implementation of effective training and development programs, and ability to evaluate and research training options and alternatives.Experience in collecting and analyzing data from training and development programs.Experience in projects/programs requiring cross-functional collaboration.Strong interpersonal and problem-solving skills. Ability to interact with employees at all levels throughout the organization with confidence, integrity and professionalism.Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. Demonstrated expertise in Excel and PowerPoint highly desired.Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.Must be a strong advocate of the USO’s mission.Details
The salary range for this position is $68,000- $85,000.To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.Resume and cover letter are required for full consideration.Background check – education, criminal and driving required.The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.If that’s not enough to convince you, here are some direct quotes from employees:
The organization truly cares about the people who work here.There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.Apply today. Join the mission. Join Team USO.
Read LessWhy join our team?
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.
A Certified Great Place to Work®
Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:
96% feel good about how we support the community94% are proud to tell others they work at the USO92% say their work has special meaning—it’s not “just a job”91% felt welcomed from day oneOver 88% agree all employees are treated fairly, regardless of race or genderThe Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.
Principal Duties and Responsibilities (*Essential Duties)
Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports – e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*May be required to operate a USO or personal motor vehicle.Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.Job Specifications
High School Diploma or equivalent.2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.Ability to achieve desired results while working collaboratively in a team environment.Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.Willingness and ability to work non-standard hours as needed.General knowledge of military community preferred.Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)Must be a strong advocate of the USO’s mission.Details
This position is located in Tampa, FL. Preference will be given to local candidates within commuting distance to the location.Resume and cover letter are required for full consideration.Background check – education, criminal and driving required.The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.If that’s not enough to convince you, here are some direct quotes from employees:
The organization truly cares about the people who work here.There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.Apply today. Join the mission. Join Team USO.
Read LessWhy join our team?
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.
A Certified Great Place to Work®
Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:
96% feel good about how we support the community94% are proud to tell others they work at the USO92% say their work has special meaning—it’s not “just a job”91% felt welcomed from day oneOver 88% agree all employees are treated fairly, regardless of race or genderThe Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.
Principal Duties and Responsibilities (*Essential Duties)
Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports – e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*May be required to operate a USO or personal motor vehicle.Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.Job Specifications
High School Diploma or equivalent.2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.Ability to achieve desired results while working collaboratively in a team environment.Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.Willingness and ability to work non-standard hours as needed.General knowledge of military community preferred.Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)Must be a strong advocate of the USO’s mission.Details
This position is located in Nashville, TN. Preference will be given to local candidates within commuting distance to the location.Resume and cover letter are required for full consideration.Background check – education, criminal and driving required.The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.If that’s not enough to convince you, here are some direct quotes from employees:
The organization truly cares about the people who work here.There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.Apply today. Join the mission. Join Team USO.
Read LessWhy join our team?
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.
A Certified Great Place to Work®
Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:
96% feel good about how we support the community94% are proud to tell others they work at the USO92% say their work has special meaning—it’s not “just a job”91% felt welcomed from day oneOver 88% agree all employees are treated fairly, regardless of race or genderThe Specialist, Entertainment Operations supports the production of entertainment events featuring celebrity talent globally as well as associated administrative functions.
Principal Duties and Responsibilities (*Essential Duties)
Support the planning and production of USO entertainment events that feature celebrity talent; support key organizational special events.Liaise with talent and talent representatives, including handling proprietary and confidential information, scheduling, processing liability waivers, processing contracts and processing military base access/travel documentation for event participants.In coordination with the Communications team, support communication flow between departments, third party contractors, regional/local teams and other stakeholders.Create as necessary and maintain military location profiles and database.Manage data collection and data entry for all entertainment events using USO’s technology platforms.Support budget development and tracking.Track program measurement and create reports; maintain required event and participant information in data bases.Support management and accounting requirements for third party contractors; support procurement requisitions including necessary contracts, quotes and competitive bids.Provide general administrative support including processing invoices, credit card reconciliation and scheduling meetings.Other duties as assigned.This is an in-person position located in Arlington, VA.Job Specifications
High School Diploma or equivalent required. Bachelor’s Degree in Communications, Marketing, Public Relations or related field preferred.3-5 years work experience in administrative or support role preferably in the sports or entertainment industry. Relevant experience in a not-for-profit, multicultural, corporate and/or global organization preferred.Working knowledge and/or relevant experience in budgeting/financial systems/vendor processing/payments.Willingness and ability to work non-standard hours and/or overtime as needed.Working knowledge of music, TV, film, sports, pop culture. General awareness of complex cultural sensitivities of a variety of domestic and international locations.Strong interpersonal skills and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.Proficiency using computers and electronics equipment. General knowledge of various software, applications and programs including but not limited to Microsoft Office Suite to include SharePoint. Prior experience using social media and online communication tools in a business environment preferred.Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.Ability to achieve desired results while working collaboratively in a team environment.Ability to perform basic math and follow proper cash/donation handling and reporting procedures.Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.Must be a strong advocate of the USO’s mission.Details
The salary range for this position is $60,000-$78,750.To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.Resume and cover letter are required for full consideration.Background check – education, criminal and driving required.The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.If that’s not enough to convince you, here are some direct quotes from employees:
The organization truly cares about the people who work here.There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.Apply today. Join the mission. Join Team USO.
Read LessWhy join our team?
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.
A Certified Great Place to Work®
Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:
96% feel good about how we support the community94% are proud to tell others they work at the USO92% say their work has special meaning—it’s not “just a job”91% felt welcomed from day oneOver 88% agree all employees are treated fairly, regardless of race or genderThe Manager, Stakeholder Engagement is responsible for the day-to-day planning, coordination, and delivery of enterprise engagement initiatives and high-profile events. This role ensures execution aligns with strategic objectives while coordinating closely with internal partners to integrate schedules, messaging, and logistics.
The Manager focuses on implementation and coordination—and supports Directors and senior leaders by driving engagements from concept through execution. events and activities.
Principal Duties and Responsibilities (*Essential Duties)
Manage planning and execution of assigned enterprise events and engagement experiences.Coordinate engagement logistics, timelines, agendas, and staffing across departments.Serve as primary operational point of contact for cross-functional partners.Ensure consistency in experience design, messaging alignment, and mission integration.Maintain detailed project plans, run-of-show documents, and post-event evaluations.Identify risks or execution issues and escalate appropriately.Support immersion experiences by coordinating with Field Operations.Supervise vendors.Track budgets, contracts, and compliance in accordance with organizational policy.This is an in-person position located in Arlington, VA.Job Specifications
Bachelor’s Degree in or related field required.5+ years progressively responsible work experience, including 1+ years in a supervisory capacity. Prior experience in a charity, not-for-profit, military, multicultural and/or global organization preferred.Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to manage and influence external vendor relationships.Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.Strong project management and organizational skills.Ability to manage multiple initiatives with competing deadlines.Professional communication skills and strong attention to detail.Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.Ability to achieve desired results while working collaboratively in a team environment.Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.Must be a strong advocate of the USO’s mission.Details
The salary for this position is $96,000-$126,000.To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.Resume and cover letter are required for full consideration.Background check – education, criminal and driving required.The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.If that’s not enough to convince you, here are some direct quotes from employees:
The organization truly cares about the people who work here.There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.Apply today. Join the mission. Join Team USO.
Read Less