****Applicants must be authorized to work for ANY employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
No agencies please.
Are you a recent graduate with a passion for coding and software development? Do you thrive on solving complex problems and continuously learning new technologies? Are you equally comfortable working independently and collaborating with a team? Can you thoughtfully navigate when to use GenAI tools and when to rely on your own coding skills?
USAN is a revolutionary contact center solutions provider, promoting 21st century values rooted in work-life balance, flexibility, and career growth opportunities.
Role Summary:
The Entry Level Software Engineer will join our development team to work on full-stack applications. This position offers significant growth opportunities through exposure to various projects and technologies. You'll collaborate with experienced developers who will mentor you while you contribute to meaningful work in our hybrid environment.This hybrid role requires onsite presence at the Norcross HQ twice per week.
Job Duties:
Develop and maintain code across the full technology stackDebug issues and implement solutions to complex problemsCollaborate with cross-functional teams to design and implement new featuresWrite clean, efficient, and well-documented codeParticipate in code reviews and provide constructive feedbackLearn new technologies and apply them to current projectsAssist in troubleshooting production issuesBasic Qualifications:
Bachelor's degree in Computer Science or Software EngineeringStrong understanding of computer science fundamentals and software development principlesExperience with one or more programming languages from our tech stack (C#, JavaScript, Python)Familiarity with web technologies (HTML, CSS)Basic understanding of database concepts (SQL Server or MySQL)Problem-solving mindset with strong analytical skillsAbility to work both independently and collaborate effectively with a teamUnderstanding of when to utilize GenAI tools appropriately and when to code without assistanceGood communication skills (written and verbal)Eagerness to learn new technologies and adapt to changing prioritiesPreferred Qualifications:
Project experience with one or more technologies in our stack (C#, JS, NodeJS, Python, HTML/CSS)Experience with gitKnowledge of responsive design principlesExperience with AWS or cloud servicesFamiliarity with REST APIs, microservices architectureJob Benefits:
Competitive compensation programOutstanding benefits package (including medical, dental, vision and life insurance)401(k) planExcellent holiday/vacation plansEmployee Referral Bonus ProgramAnnual performance-based bonusOngoing training opportunitiesAt USAN, we value growth mindset and potential as much as existing technical skills. If you're passionate about software development and eager to learn, we want to hear from you!
Company Description
United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact centerexpertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.
For more information, please visit us atwww.usan.com
Read Less***Applicants must be authorized to work for ANY employer in the U.S.We are unable to sponsor or take over sponsorship of an employment Visa at this time. \No agencies please.
USAN is seeking an Amazon Connect Engineer to join our solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration, and implementation of solutions aimed at the contact center space.
You will work on a small team in a highly collaborative way to create effective and innovative call center solutions for enterprise clients. You will also be contributing towards integrations between the Amazon Connect solution and a myriad of 3rd party solution partners, including USAN-proprietary systems/products.
Duties
Basic Qualifications
Preferred Qualifications
Job Benefits
Company Description
United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact centerexpertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.
For more information, please visit us atwww.usan.com
Read LessApplicants must be authorized to work for ANY employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment Visa currently. No agencies please.
This hybrid role requires onsite presence at the Norcross HQ twice per week.
USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all our employees by creating a supportive, flexible, and collaborative work environment. We have a high-performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.
We are seeking highly motivated DevOps people to join a small, fast-moving DevOps team responsible for building, automating, securing, and operating cloud-native solutions on the AWS platform.
This role requires both strong engineering discipline and software development capability. Our DevOps people are expected to think like developers, automate like platform engineers, and solve complex infrastructure and application problems with ingenuity and ownership.
You will work on enterprise-scale systems supporting large utility and financial organizations with strict compliance and security requirements, including SOC 2 Type II, PCI, PII, and occasional HIPAA-regulated environments.
What We Work With
Our team actively develops and operates solutions using:
AWS cloud infrastructure and cloud-native services
Terraform Infrastructure as Code
Python, C#, and Go
Large Language Models (LLMs) and AI-assisted engineering workflows
Claude AI
GitHub
Azure DevOps
Amazon Connect contact center solutions
CloudFront and AWS WAF
CI/CD pipelines, automation tooling, and deployment frameworks
Authentication and identity systems including SAML and OIDC
We are looking for DevOps People who
Have Bachelors degree in Computer Science, or similar degree.
Comfortable learning rapidly in evolving environments
Passionate about automation and operational excellence
Able to troubleshoot and solve difficult technical problems independently
Strong communicators who work well internal and external technical teams
Willing to take ownership of systems, deployments, and outcomes
Successful candidates must be capable of bridging both worlds of software and infrastructure.
Responsibilities
Build and maintain AWS infrastructure using Terraform
Develop automation tooling and internal platforms using Python, Go, and C#
Support and improve CI/CD and deployment workflows
Design and maintain secure cloud architecture
Implement and troubleshoot authentication and federation technologies such as SAML and OIDC
Support enterprise-grade Amazon Connect deployments and integrations
Work with engineering teams to improve developer workflows and platform reliability
Participate in operational support, troubleshooting, and production issue resolution
Contribute to AI-assisted development and automation initiatives leveraging LLM technologies
Preferred Experience
Experience working in regulated enterprise environments
Familiarity with AWS networking, security, IAM, WAF, and CloudFront
Experience with GitHub and/or Azure DevOps pipelines and repositories
Understanding of infrastructure automation and platform engineering concepts
Experience supporting customer-facing enterprise systems
Exposure to contact center technologies or Amazon Connect is a plus
Job Benefits:
Competitive compensation programOutstanding benefits package (including medical, dental, vision and life)401(k) planExcellent holiday/vacation plansEmployee Referral Bonus ProgramAnnual performance-based bonusOngoing training opportunitiesVisible, exciting work supporting the sales of cutting-edge technology and workflow solutions.Company Description
United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact centerexpertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.
For more information, please visit us atwww.usan.com
Read LessApplicants must be authorized to work for ANY employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment Visa currently. No agencies please.
This hybrid role requires onsite presence at the Norcross HQ twice per week.
USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all our employees by creating a supportive, flexible, and collaborative work environment. We have a high-performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.
Software Development at USAN happens in a mix of different environments. We use C#/.Net for our stack development, SQL server for most of our database work, and JavaScript for our front front-end user interface.USAN is seeking an enthusiastic Software Engineer to join our core Software Development teamto expand and enhance our custom reports product which utilizes specialized databases, along with Tableau BI functionality to create detailed drillable reports.
The Entry Level Software Developerwill work ona small team in a highly collaborative way todesign, develop, test, tune, implement, and support database objects, and the associated scripts, using Exasol database. You will be heavily involved in creating new complex and high-volume functionality, as well as maintaining existing large data sets, and optimizing the high-volume queries consuming that data. Will be responsible for the creation, optimization, and maintenance of the daily reporting functionality.You will have the opportunity to work in a diverse environment for the countrys best IVR development shop.
Qualifications
Bachelors degree in computer science.(GPA of 3.6 or higher a must)Excellent skills/coursework with any database engine (SQL Server preferred).Excellent programming skills as demonstrated by college level coursework or work experience.Ability to work with minimal direction, in a strong team environment.Demonstrated ability to solve database administration and design problems.Ability to work well within deadline-oriented development structure.Experience with Database Performance Tuning, ETL.Exposure to C#, ASP.Net, Python, Java, C, C++, Perl, a plus.Make informed design and development decisions.Stay up to date on technological trends and best practices.Job Benefits:
Competitive compensation programOutstanding benefits package (including medical, dental, vision and life)401(k) planExcellent holiday/vacation plansEmployee Referral Bonus ProgramAnnual performance-based bonusOngoing training opportunitiesVisible, exciting work supporting the sales of cutting-edge technology and workflow solutions.Company Description
United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact centerexpertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.
For more information, please visit us atwww.usan.com
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