Job Summary:
Under limited supervision, this position is responsible for focusing on supporting Hub fulfillment operations and maintaining functionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and product expertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer.
Duties/Responsibilities:
Fulfillment Delivery
Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently Communicate with customers and managers, helping to ensure an excellent shopping experience Loads vehicle to support routing sequence; use routing apps to deliver and pickup product Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers Utilize Company provided technology to document all deliveriesDrive responsibly to properly represent the company and our brand Carry out any transfers from Stores and Hubs within their route Interact with Customers during deliveries and inform them of upcoming events and promotions Maintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored conditionEnsure general maintenance/upkeep to ensure vehicles are operating properly and safelyCommunicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they ariseFulfillment Operations
Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders Use efficient methods for product selection and transfer to shipping areas to optimize time Handle customer returns according to SLAs and company policies Keep the shipping station neat, clean, and well-organized always Replenish packing and shipping supplies daily to ensure smooth operation Identify and escalate any bottlenecks or challenges in the fulfillment process to the Hub ManagerOther Duties
Assist customers with in-store purchases, product selection, and provide knowledgeable recommendations Support restocking efforts and product placement within the Store Perform additional tasks as assigned to support Hub and/or Store operationsRequired Skills/Abilities:
Exceptional verbal and written communication skills for clear, professional interactions Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiences High attention to detail and strong organizational abilities to manage tasks efficiently Proven ability to prioritize and meet deadlines, even in high-demand situations Solid analytical skills to identify issues and find effective solutions Ability to perform well in a dynamic, sometimes high-stress setting, maintaining composure and efficiency Ability to obtain and maintain Hazardous Materials Certification Ability to obtain and maintain Forklift Operator CertificationEducation and Experience:
High school diploma or equivalent required.Physical Requirements:
Continuous standing and walking throughout the retail space Continuous operation of a motor vehicle Ability to wear and communicate through a headset continuously Frequent climbing, bending, stooping, and twisting Occasionally operate equipment, including forklifts Must be able to lift up to 50 pounds to shoulder height unassisted frequentlyOther Requirements:
Must be at least 21 years old Must maintain a valid driver’s license and satisfactory driving record Willing to submit to a criminal background check, a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program Willing to work a varied shift based upon business needs, including unscheduled overtimeWest Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.
Join us at West Marine and help us provide the best boating experience for our customers!
Read LessJob Summary
As a Sales Associate, you will be essential in providing exceptional customer service and ensuring a positive shopping experience. You will assist customers by understanding their needs, offering expert product recommendations, and facilitating transactions. Responsibilities also include maintaining inventory, managing pricing and product displays, and ensuring a clean and organized store environment. Your dedication to service will drive sales and build customer loyalty.
At West Marine, our mission is to serve Boaters with a focus on "Know More, Get More, Boat More." Our customers rely on us to fulfill their needs, complete boat projects, or prepare for a great day on the water. Every interaction is an opportunity to exceed customer expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.
Duties/Responsibilities
• Greet and welcome customers as they enter the store.
• Engage with customers to understand their needs using open-ended questions and active listening.
• Provide detailed product knowledge and suggestive selling to enhance the customer’s boating experience.
• Assist customers in selecting products and direct them to the appropriate aisle or location.
• Inform customers about available services and assist with special orders or drop ship purchases.
• Handle cash, credit, and on-account transactions accurately, including processing returns and managing the register.
• Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage.
• Assist with inventory management, including receiving, stocking, and replenishing merchandise.
• Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles.
• Support the buy online pick up in store (BOPIS) process and assist with buy online ship from the store as needed.
• Alert management to potential security or loss prevention issues and assist in maintaining asset protection standards.
• Complete all required training and review standard operating procedures (SOPs) for the position.
• Be available to work a flexible schedule, including nights, weekends, and holidays.
• Perform other job-related duties as assigned.
Required Skills/Abilities
• Strong verbal and written communication skills.
• Ability to listen actively and respond to customer needs.
• Proven sales and customer service abilities.
• Familiarity with merchandise.
• Point-of-sale systems; ability to learn new systems quickly.
• Strong attention to detail and effective time management.
Education and Experience
• High school diploma or equivalent preferred.
• Previous boating and/or retail experience preferred.
Physical Requirements
• Continuous standing and walking throughout the retail space.
• Ability to wear and communicate through a headset continuously.
• Frequent climbing, bending, stooping, and twisting.
• Occasionally operate equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.
Minors under the age of 18 are subject to federal child labor laws that prohibit hazardous work, equipment operation, and exposure to dangerous conditions.
Minors under 18 may not:
Operate, assist with, or be assigned to hazardous power‑driven machinery, including:Forklifts / powered industrial trucksMotorized pallet jacksMotorized conveyorsTrash compactors and balersPower‑driven cutting, slicing, grinding, or processing machinesAny other power‑driven equipment deemed hazardousOperate, assist with, or be assigned to conduct work involvingHot KnifeChain cutter,Other cutting instrumentsTransportation/DeliveryDrive any motor vehicle as part of their jobAct as a helper on delivery or transport vehiclesHazardous Materials & Chemical ExposureHandle, mix, or directly work with:Hazardous materials (HAZMAT)Toxic, corrosive, or reactive chemicalsBattery systems or chemicals posing burn/fire/explosion riskClean up, respond to, or manage chemical spillsPerform tasks involving significant exposure to hazardous substancesHAZMAT Shipping & Logistics ActivitiesParticipate in hazardous materials shipping activities, including:Classifying hazardous materialsPreparing hazardous shipmentsSigning or certifying shipping documentsIndependently handling regulated HAZMAT processesHazardous Work EnvironmentsWork in areas where hazardous chemicals or materials are actively handled, processed, packaged, or shippedWork unsupervised in any area involving hazardous conditionsMinors under 16 are subject to significantly stricter limitations and in addition to the limitation above may not:
Work in shipping, receiving, or warehouse operationsOperate a manual pallet jackPerform backroom or logistics functions involving equipment or hazardsUse a box cutter or any form of cutting instrument to open boxes or perform work.Operate any power‑driven machineryMinors under 16 years old are limited to non‑hazardous, light‑duty retail tasks, such as:
Customer serviceLight manual stocking (nonhazardous materials only)Basic cleaning (non‑hazardous materials only)West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.
Join us at West Marine and help us provide the best boating experience for our customers!
Read LessJob Summary
Under limited supervision, this role assists in achieving the sales goals of the business unit. Responsibilities include training and reinforcing sales techniques for store Crew Members, ensuring excellent customer service, providing thorough sales and product training, and meeting/exceeding the annual sales goal. Our mission is to serve Boaters effectively, guiding them to leave with the right products for their needs. Each customer interaction is an opportunity to exceed expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.
Supervisory Responsibilities
Lead and develop the team to ensure excellent store operations.Actively greet and engage customers to meet their boating needs.Prioritize and plan to drive results and achieve business goals.Equip Crew Members to handle diverse transactions for seamless customer experiences.Oversee operations in Hub locations as required.Duties/Responsibilities
Ensure inventory accuracy through perpetual counts, cycle counts, and other related activities.Oversee execution of price changes and pricing audits.Assist in strategies to grow customer count, loyalty memberships, and store traffic.Plan and execute merchandising resets and maintain Planogram (POG) integrity.Initiate and enforce operational and personnel policies.Ensure payroll is accurate and timely.Verify compliance with Asset Protection standards.Maintain a safe and clean store environment.Ensure adherence to all legal requirements.Ensure the store and staff exemplify our brand and service standards.Maintain knowledge through company and industry-sponsored training.Available to work nights, weekends, and holidays based on business needs.Complete all open Omni orders by end of day.Serve as “Manager on Duty” during assigned shifts.Perform other job-related responsibilities as assigned.Additional Responsibilities May Include
Provide product knowledge and suggest additional items/services to customers.Drive customer experience to meet their needs and improve Net Promoter Score (NPS).Drive store conversion and add-on sales, including Plus Plans.Ensure staff and store reflect our brand's service excellence.Required Skills/Abilities
Excellent verbal and written skills.Strong customer service and sales capabilities.Attention to detail and effective time management.Strong analytical abilities.Effective supervisory and leadership skills.Ability to prioritize and delegate tasks.Proficient in Microsoft Office Suite or related software.Education and Experience
High school diploma or equivalent.Two years of related experience preferred.Physical Requirements
Continuous standing and walking throughout the retail space.Ability to wear and communicate through a headset continuously.Frequent climbing, bending, stooping, and twisting.Occasionally operate equipment, including forklifts.Must be able to lift up to 50 pounds to shoulder height unassisted frequently.Other Requirements
Minimum age of 18 years old.West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/. Join us at West Marine and help us provide the best boating experience for our customers!
Read LessJob Summary
As a Sales Associate, you will be essential in providing exceptional customer service and ensuring a positive shopping experience. You will assist customers by understanding their needs, offering expert product recommendations, and facilitating transactions. Responsibilities also include maintaining inventory, managing pricing and product displays, and ensuring a clean and organized store environment. Your dedication to service will drive sales and build customer loyalty.
At West Marine, our mission is to serve Boaters with a focus on "Know More, Get More, Boat More." Our customers rely on us to fulfill their needs, complete boat projects, or prepare for a great day on the water. Every interaction is an opportunity to exceed customer expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.
Duties/Responsibilities
• Greet and welcome customers as they enter the store.
• Engage with customers to understand their needs using open-ended questions and active listening.
• Provide detailed product knowledge and suggestive selling to enhance the customer’s boating experience.
• Assist customers in selecting products and direct them to the appropriate aisle or location.
• Inform customers about available services and assist with special orders or drop ship purchases.
• Handle cash, credit, and on-account transactions accurately, including processing returns and managing the register.
• Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage.
• Assist with inventory management, including receiving, stocking, and replenishing merchandise.
• Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles.
• Support the buy online pick up in store (BOPIS) process and assist with buy online ship from the store as needed.
• Alert management to potential security or loss prevention issues and assist in maintaining asset protection standards.
• Complete all required training and review standard operating procedures (SOPs) for the position.
• Be available to work a flexible schedule, including nights, weekends, and holidays.
• Perform other job-related duties as assigned.
Required Skills/Abilities
• Strong verbal and written communication skills.
• Ability to listen actively and respond to customer needs.
• Proven sales and customer service abilities.
• Familiarity with merchandise.
• Point-of-sale systems; ability to learn new systems quickly.
• Strong attention to detail and effective time management.
Education and Experience
• High school diploma or equivalent preferred.
• Previous boating and/or retail experience preferred.
Physical Requirements
• Continuous standing and walking throughout the retail space.
• Ability to wear and communicate through a headset continuously.
• Frequent climbing, bending, stooping, and twisting.
• Occasionally operate equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.
Minors under the age of 18 are subject to federal child labor laws that prohibit hazardous work, equipment operation, and exposure to dangerous conditions.
Minors under 18 may not:
Operate, assist with, or be assigned to hazardous power‑driven machinery, including:Forklifts / powered industrial trucksMotorized pallet jacksMotorized conveyorsTrash compactors and balersPower‑driven cutting, slicing, grinding, or processing machinesAny other power‑driven equipment deemed hazardousOperate, assist with, or be assigned to conduct work involvingHot KnifeChain cutter,Other cutting instrumentsTransportation/DeliveryDrive any motor vehicle as part of their jobAct as a helper on delivery or transport vehiclesHazardous Materials & Chemical ExposureHandle, mix, or directly work with:Hazardous materials (HAZMAT)Toxic, corrosive, or reactive chemicalsBattery systems or chemicals posing burn/fire/explosion riskClean up, respond to, or manage chemical spillsPerform tasks involving significant exposure to hazardous substancesHAZMAT Shipping & Logistics ActivitiesParticipate in hazardous materials shipping activities, including:Classifying hazardous materialsPreparing hazardous shipmentsSigning or certifying shipping documentsIndependently handling regulated HAZMAT processesHazardous Work EnvironmentsWork in areas where hazardous chemicals or materials are actively handled, processed, packaged, or shippedWork unsupervised in any area involving hazardous conditionsMinors under 16 are subject to significantly stricter limitations and in addition to the limitation above may not:
Work in shipping, receiving, or warehouse operationsOperate a manual pallet jackPerform backroom or logistics functions involving equipment or hazardsUse a box cutter or any form of cutting instrument to open boxes or perform work.Operate any power‑driven machineryMinors under 16 years old are limited to non‑hazardous, light‑duty retail tasks, such as:
Customer serviceLight manual stocking (nonhazardous materials only)Basic cleaning (non‑hazardous materials only)West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/. The starting rate for this position is $16.00/hr.
Join us at West Marine and help us provide the best boating experience for our customers!
Read LessJob Summary
Under general supervision, the Sales Lead plays a vital role in achieving the sales goals of the business unit by planning, coordinating, and managing all store operations while providing high-level customer service support. This position focuses on ensuring exceptional customer service, meeting and exceeding annual sales goals, managing inventory shrinkage, and maintaining a high quality of work life. Combining leadership responsibilities with advanced selling skills, the Sales Lead enhances customer relationships and drives sales.
At West Marine, our mission is "Know More, Get More, Boat More." We cater to customers fulfilling boating needs, completing projects, or preparing for great days on the water. Each interaction is an opportunity to exceed customer expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.
Supervisory Responsibilities
• Guide and develop Crew Members for excellent store operations and customer service
• Lead by example, greeting and engaging customers to fulfill their boating needs
• Effectively prioritize and plan to drive results and meet business goals
• Train Crew Members to handle various transactions and provide exceptional service
• Recruit, onboard, and train high-performing Crew Members
• Manage Omni-Fulfillment operations
Duties/Responsibilities
• Assist in implementing store strategies to meet or exceed annual sales and contribution goals
• Work with the team to grow wholesale business and market share through planning and goal setting
• Ensure the store and staff exemplify our brand and service, adhering to promotional programs and proper display of sale items
• Actively participate in and coach the team on programs and procedures that drive sales
• Maintain a neat, clean, and organized store while complying with safety and Asset Protection standards
• Develop strategies to achieve West Advantage membership and Private Label penetration goals
• Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales
• Provide high-level customer support with expertise in boating products, building and maintaining customer relationships
• Recommend additional items and services that complement customer needs
• Accurately manage register transactions and handle returns/complaints graciously
• Complete and distribute tasks from Daily, Weekly, Monthly, and Master Checklists
• Ensure compliance with legal requirements and store policies to maintain stability and reputation
• Verify that Asset Protection standards are met
• Protect Crew Members and customers by ensuring a safe and clean store environment
• Maintain professional knowledge through company and industry-sponsored training
• Available to work a flexible schedule including nights, weekends, and holidays
• Serve as “Manager on Duty” during assigned shifts
• Perform other job-related responsibilities as assigned
Additional Duties May Include
• Ensure accuracy through perpetual counts, cycle counts, product receiving, RTVs, damages, and truck put away
• Manage pricing, execute price changes, and conduct price audits
• Plan and execute merchandising resets and maintain Planogram (POG) integrity
• Manage supply orders while adhering to budget standards
• Drive clearance execution strategy and sell-through
• Ensure payroll is processed accurately and on time
• Maintain operations by coordinating and enforcing operational and personnel policies
Required Skills/Abilities
• Strong verbal and written communication skills
• Excellent sales and customer service abilities
• Attention to detail and strong organizational skills
• Proven ability to meet deadlines and manage time effectively
• Strong analytical and problem-solving capabilities
• Effective supervisory and leadership skills
• Ability to prioritize and delegate tasks appropriately
• Proficient in Microsoft Office Suite or related software
Education and Experience
• High school diploma or equivalent
• Two years of related experience preferred
Physical Requirements
• Continuous standing and walking throughout the retail space
• Ability to wear and communicate through a headset continuously
• Frequent climbing, bending, stooping, and twisting
• Occasionally operate equipment, including forklifts
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently
Other Requirements
• Minimum age of 18 years old
West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.
Join us at West Marine and help us provide the best boating experience for our customers!
Job Summary
As a Sales Associate, you will be essential in providing exceptional customer service and ensuring a positive shopping experience. You will assist customers by understanding their needs, offering expert product recommendations, and facilitating transactions. Responsibilities also include maintaining inventory, managing pricing and product displays, and ensuring a clean and organized store environment. Your dedication to service will drive sales and build customer loyalty.
At West Marine, our mission is to serve Boaters with a focus on "Know More, Get More, Boat More." Our customers rely on us to fulfill their needs, complete boat projects, or prepare for a great day on the water. Every interaction is an opportunity to exceed customer expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.
Duties/Responsibilities
Greet and welcome customers as they enter the store. Engage with customers to understand their needs using open-ended questions and active listening. Provide detailed product knowledge and suggestive selling to enhance the customer’s boating experience.Assist customers in selecting products and direct them to the appropriate aisle or location.Inform customers about available services and assist with special orders or drop ship purchases.Handle cash, credit, and on-account transactions accurately, including processing returns and managing the register.Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage.Assist with inventory management, including receiving, stocking, and replenishing merchandise.Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles.Support the buy online pick up in store (BOPIS) process and assist with buy online ship from the store as needed.Alert management to potential security or loss prevention issues and assist in maintaining asset protection standards.Complete all required training and review standard operating procedures (SOPs) for the position.Be available to work a flexible schedule, including nights, weekends, and holidays.Perform other job-related duties as assigned.Required Skills/Abilities
Strong verbal and written communication skills.Ability to listen actively and respond to customer needs.Proven sales and customer service abilities.Familiarity with merchandise.Point-of-sale systems; ability to learn new systems quickly.Strong attention to detail and effective time management.Education and Experience
High school diploma or equivalent preferred.Previous boating and/or retail experience preferred.Physical Requirements
Continuous standing and walking throughout the retail space. Ability to wear and communicate through a headset continuously. Frequent climbing, bending, stooping, and twisting. Occasionally operate equipment, including forklifts. Must be able to lift up to 50 pounds to shoulder height unassisted frequently.Minors under the age of 18 are subject to federal child labor laws that prohibit hazardous work, equipment operation, and exposure to dangerous conditions.
Minors under 18 may not:
Operate, assist with, or be assigned to hazardous power‑driven machinery, including:Forklifts / powered industrial trucksMotorized pallet jacksMotorized conveyorsTrash compactors and balersPower‑driven cutting, slicing, grinding, or processing machinesAny other power‑driven equipment deemed hazardousOperate, assist with, or be assigned to conduct work involvingHot KnifeChain cutter,Other cutting instrumentsTransportation/DeliveryDrive any motor vehicle as part of their jobAct as a helper on delivery or transport vehiclesHazardous Materials & Chemical ExposureHandle, mix, or directly work with:Hazardous materials (HAZMAT)Toxic, corrosive, or reactive chemicalsBattery systems or chemicals posing burn/fire/explosion riskClean up, respond to, or manage chemical spillsPerform tasks involving significant exposure to hazardous substancesHAZMAT Shipping & Logistics ActivitiesParticipate in hazardous materials shipping activities, including:Classifying hazardous materialsPreparing hazardous shipmentsSigning or certifying shipping documentsIndependently handling regulated HAZMAT processesHazardous Work EnvironmentsWork in areas where hazardous chemicals or materials are actively handled, processed, packaged, or shippedWork unsupervised in any area involving hazardous conditionsMinors under 16 are subject to significantly stricter limitations and in addition to the limitation above may not:
Work in shipping, receiving, or warehouse operationsOperate a manual pallet jackPerform backroom or logistics functions involving equipment or hazardsUse a box cutter or any form of cutting instrument to open boxes or perform work.Operate any power‑driven machineryMinors under 16 years old are limited to non‑hazardous, light‑duty retail tasks, such as:
Customer serviceLight manual stocking (nonhazardous materials only)Basic cleaning (non‑hazardous materials only)West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.
Join us at West Marine and help us provide the best boating experience for our customers!
Read LessJob Summary
As a Sales Associate, you will be essential in providing exceptional customer service and ensuring a positive shopping experience. You will assist customers by understanding their needs, offering expert product recommendations, and facilitating transactions. Responsibilities also include maintaining inventory, managing pricing and product displays, and ensuring a clean and organized store environment. Your dedication to service will drive sales and build customer loyalty.
At West Marine, our mission is to serve Boaters with a focus on "Know More, Get More, Boat More." Our customers rely on us to fulfill their needs, complete boat projects, or prepare for a great day on the water. Every interaction is an opportunity to exceed customer expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.
Duties/Responsibilities
• Greet and welcome customers as they enter the store.
• Engage with customers to understand their needs using open-ended questions and active listening.
• Provide detailed product knowledge and suggestive selling to enhance the customer’s boating experience.
• Assist customers in selecting products and direct them to the appropriate aisle or location.
• Inform customers about available services and assist with special orders or drop ship purchases.
• Handle cash, credit, and on-account transactions accurately, including processing returns and managing the register.
• Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage.
• Assist with inventory management, including receiving, stocking, and replenishing merchandise.
• Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles.
• Support the buy online pick up in store (BOPIS) process and assist with buy online ship from the store as needed.
• Alert management to potential security or loss prevention issues and assist in maintaining asset protection standards.
• Complete all required training and review standard operating procedures (SOPs) for the position.
• Be available to work a flexible schedule, including nights, weekends, and holidays.
• Perform other job-related duties as assigned.
Required Skills/Abilities
• Strong verbal and written communication skills.
• Ability to listen actively and respond to customer needs.
• Proven sales and customer service abilities.
• Familiarity with merchandise.
• Point-of-sale systems; ability to learn new systems quickly.
• Strong attention to detail and effective time management.
Education and Experience
• High school diploma or equivalent preferred.
• Previous boating and/or retail experience preferred.
Physical Requirements
• Continuous standing and walking throughout the retail space.
• Ability to wear and communicate through a headset continuously.
• Frequent climbing, bending, stooping, and twisting.
• Occasionally operate equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.
Minors under the age of 18 are subject to federal child labor laws that prohibit hazardous work, equipment operation, and exposure to dangerous conditions.
Minors under 18 may not:
Operate, assist with, or be assigned to hazardous power‑driven machinery, including:Forklifts / powered industrial trucksMotorized pallet jacksMotorized conveyorsTrash compactors and balersPower‑driven cutting, slicing, grinding, or processing machinesAny other power‑driven equipment deemed hazardousOperate, assist with, or be assigned to conduct work involvingHot KnifeChain cutter,Other cutting instrumentsTransportation/DeliveryDrive any motor vehicle as part of their jobAct as a helper on delivery or transport vehiclesHazardous Materials & Chemical ExposureHandle, mix, or directly work with:Hazardous materials (HAZMAT)Toxic, corrosive, or reactive chemicalsBattery systems or chemicals posing burn/fire/explosion riskClean up, respond to, or manage chemical spillsPerform tasks involving significant exposure to hazardous substancesHAZMAT Shipping & Logistics ActivitiesParticipate in hazardous materials shipping activities, including:Classifying hazardous materialsPreparing hazardous shipmentsSigning or certifying shipping documentsIndependently handling regulated HAZMAT processesHazardous Work EnvironmentsWork in areas where hazardous chemicals or materials are actively handled, processed, packaged, or shippedWork unsupervised in any area involving hazardous conditionsMinors under 16 are subject to significantly stricter limitations and in addition to the limitation above may not:
Work in shipping, receiving, or warehouse operationsOperate a manual pallet jackPerform backroom or logistics functions involving equipment or hazardsUse a box cutter or any form of cutting instrument to open boxes or perform work.Operate any power‑driven machineryMinors under 16 years old are limited to non‑hazardous, light‑duty retail tasks, such as:
Customer serviceLight manual stocking (nonhazardous materials only)Basic cleaning (non‑hazardous materials only)West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.
Join us at West Marine and help us provide the best boating experience for our customers!
Read LessJob Summary
As a Sales Associate, you will be essential in providing exceptional customer service and ensuring a positive shopping experience. You will assist customers by understanding their needs, offering expert product recommendations, and facilitating transactions. Responsibilities also include maintaining inventory, managing pricing and product displays, and ensuring a clean and organized store environment. Your dedication to service will drive sales and build customer loyalty.
At West Marine, our mission is to serve Boaters with a focus on "Know More, Get More, Boat More." Our customers rely on us to fulfill their needs, complete boat projects, or prepare for a great day on the water. Every interaction is an opportunity to exceed customer expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.
Duties/Responsibilities
• Greet and welcome customers as they enter the store.
• Engage with customers to understand their needs using open-ended questions and active listening.
• Provide detailed product knowledge and suggestive selling to enhance the customer’s boating experience.
• Assist customers in selecting products and direct them to the appropriate aisle or location.
• Inform customers about available services and assist with special orders or drop ship purchases.
• Handle cash, credit, and on-account transactions accurately, including processing returns and managing the register.
• Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage.
• Assist with inventory management, including receiving, stocking, and replenishing merchandise.
• Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles.
• Support the buy online pick up in store (BOPIS) process and assist with buy online ship from the store as needed.
• Alert management to potential security or loss prevention issues and assist in maintaining asset protection standards.
• Complete all required training and review standard operating procedures (SOPs) for the position.
• Be available to work a flexible schedule, including nights, weekends, and holidays.
• Perform other job-related duties as assigned.
Required Skills/Abilities
• Strong verbal and written communication skills.
• Ability to listen actively and respond to customer needs.
• Proven sales and customer service abilities.
• Familiarity with merchandise.
• Point-of-sale systems; ability to learn new systems quickly.
• Strong attention to detail and effective time management.
Education and Experience
• High school diploma or equivalent preferred.
• Previous boating and/or retail experience preferred.
Physical Requirements
• Continuous standing and walking throughout the retail space.
• Ability to wear and communicate through a headset continuously.
• Frequent climbing, bending, stooping, and twisting.
• Occasionally operate equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.
Minors under the age of 18 are subject to federal child labor laws that prohibit hazardous work, equipment operation, and exposure to dangerous conditions.
Minors under 18 may not:
Operate, assist with, or be assigned to hazardous power‑driven machinery, including:Forklifts / powered industrial trucksMotorized pallet jacksMotorized conveyorsTrash compactors and balersPower‑driven cutting, slicing, grinding, or processing machinesAny other power‑driven equipment deemed hazardousOperate, assist with, or be assigned to conduct work involvingHot KnifeChain cutter,Other cutting instrumentsTransportation/DeliveryDrive any motor vehicle as part of their jobAct as a helper on delivery or transport vehiclesHazardous Materials & Chemical ExposureHandle, mix, or directly work with:Hazardous materials (HAZMAT)Toxic, corrosive, or reactive chemicalsBattery systems or chemicals posing burn/fire/explosion riskClean up, respond to, or manage chemical spillsPerform tasks involving significant exposure to hazardous substancesHAZMAT Shipping & Logistics ActivitiesParticipate in hazardous materials shipping activities, including:Classifying hazardous materialsPreparing hazardous shipmentsSigning or certifying shipping documentsIndependently handling regulated HAZMAT processesHazardous Work EnvironmentsWork in areas where hazardous chemicals or materials are actively handled, processed, packaged, or shippedWork unsupervised in any area involving hazardous conditionsMinors under 16 are subject to significantly stricter limitations and in addition to the limitation above may not:
Work in shipping, receiving, or warehouse operationsOperate a manual pallet jackPerform backroom or logistics functions involving equipment or hazardsUse a box cutter or any form of cutting instrument to open boxes or perform work.Operate any power‑driven machineryMinors under 16 years old are limited to non‑hazardous, light‑duty retail tasks, such as:
Customer serviceLight manual stocking (nonhazardous materials only)Basic cleaning (non‑hazardous materials only)West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.
The starting rate for this position is $19.00 - $22.00 per hour based on experience.
Join us at West Marine and help us provide the best boating experience for our customers!
Read LessJob Summary
Under general supervision, the Sales Lead plays a vital role in achieving the sales goals of the business unit by planning, coordinating, and managing all store operations while providing high-level customer service support. This position focuses on ensuring exceptional customer service, meeting and exceeding annual sales goals, managing inventory shrinkage, and maintaining a high quality of work life. Combining leadership responsibilities with advanced selling skills, the Sales Lead enhances customer relationships and drives sales.
At West Marine, our mission is "Know More, Get More, Boat More." We cater to customers fulfilling boating needs, completing projects, or preparing for great days on the water. Each interaction is an opportunity to exceed customer expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.
Supervisory Responsibilities
• Guide and develop Crew Members for excellent store operations and customer service
• Lead by example, greeting and engaging customers to fulfill their boating needs
• Effectively prioritize and plan to drive results and meet business goals
• Train Crew Members to handle various transactions and provide exceptional service
• Recruit, onboard, and train high-performing Crew Members
• Manage Omni-Fulfillment operations
Duties/Responsibilities
• Assist in implementing store strategies to meet or exceed annual sales and contribution goals
• Work with the team to grow wholesale business and market share through planning and goal setting
• Ensure the store and staff exemplify our brand and service, adhering to promotional programs and proper display of sale items
• Actively participate in and coach the team on programs and procedures that drive sales
• Maintain a neat, clean, and organized store while complying with safety and Asset Protection standards
• Develop strategies to achieve West Advantage membership and Private Label penetration goals
• Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales
• Provide high-level customer support with expertise in boating products, building and maintaining customer relationships
• Recommend additional items and services that complement customer needs
• Accurately manage register transactions and handle returns/complaints graciously
• Complete and distribute tasks from Daily, Weekly, Monthly, and Master Checklists
• Ensure compliance with legal requirements and store policies to maintain stability and reputation
• Verify that Asset Protection standards are met
• Protect Crew Members and customers by ensuring a safe and clean store environment
• Maintain professional knowledge through company and industry-sponsored training
• Available to work a flexible schedule including nights, weekends, and holidays
• Serve as “Manager on Duty” during assigned shifts
• Perform other job-related responsibilities as assigned
Additional Duties May Include
• Ensure accuracy through perpetual counts, cycle counts, product receiving, RTVs, damages, and truck put away
• Manage pricing, execute price changes, and conduct price audits
• Plan and execute merchandising resets and maintain Planogram (POG) integrity
• Manage supply orders while adhering to budget standards
• Drive clearance execution strategy and sell-through
• Ensure payroll is processed accurately and on time
• Maintain operations by coordinating and enforcing operational and personnel policies
Required Skills/Abilities
• Strong verbal and written communication skills
• Excellent sales and customer service abilities
• Attention to detail and strong organizational skills
• Proven ability to meet deadlines and manage time effectively
• Strong analytical and problem-solving capabilities
• Effective supervisory and leadership skills
• Ability to prioritize and delegate tasks appropriately
• Proficient in Microsoft Office Suite or related software
Education and Experience
• High school diploma or equivalent
• Two years of related experience preferred
Physical Requirements
• Continuous standing and walking throughout the retail space
• Ability to wear and communicate through a headset continuously
• Frequent climbing, bending, stooping, and twisting
• Occasionally operate equipment, including forklifts
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently
Other Requirements
• Minimum age of 18 years old
West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.
Join us at West Marine and help us provide the best boating experience for our customers!
Job Summary
Under general supervision, the Sales Lead plays a vital role in achieving the sales goals of the business unit by planning, coordinating, and managing all store operations while providing high-level customer service support. This position focuses on ensuring exceptional customer service, meeting and exceeding annual sales goals, managing inventory shrinkage, and maintaining a high quality of work life. Combining leadership responsibilities with advanced selling skills, the Sales Lead enhances customer relationships and drives sales.
At West Marine, our mission is "Know More, Get More, Boat More." We cater to customers fulfilling boating needs, completing projects, or preparing for great days on the water. Each interaction is an opportunity to exceed customer expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.
Supervisory Responsibilities
• Guide and develop Crew Members for excellent store operations and customer service
• Lead by example, greeting and engaging customers to fulfill their boating needs
• Effectively prioritize and plan to drive results and meet business goals
• Train Crew Members to handle various transactions and provide exceptional service
• Recruit, onboard, and train high-performing Crew Members
• Manage Omni-Fulfillment operations
Duties/Responsibilities
• Assist in implementing store strategies to meet or exceed annual sales and contribution goals
• Work with the team to grow wholesale business and market share through planning and goal setting
• Ensure the store and staff exemplify our brand and service, adhering to promotional programs and proper display of sale items
• Actively participate in and coach the team on programs and procedures that drive sales
• Maintain a neat, clean, and organized store while complying with safety and Asset Protection standards
• Develop strategies to achieve West Advantage membership and Private Label penetration goals
• Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales
• Provide high-level customer support with expertise in boating products, building and maintaining customer relationships
• Recommend additional items and services that complement customer needs
• Accurately manage register transactions and handle returns/complaints graciously
• Complete and distribute tasks from Daily, Weekly, Monthly, and Master Checklists
• Ensure compliance with legal requirements and store policies to maintain stability and reputation
• Verify that Asset Protection standards are met
• Protect Crew Members and customers by ensuring a safe and clean store environment
• Maintain professional knowledge through company and industry-sponsored training
• Available to work a flexible schedule including nights, weekends, and holidays
• Serve as “Manager on Duty” during assigned shifts
• Perform other job-related responsibilities as assigned
Additional Duties May Include
• Ensure accuracy through perpetual counts, cycle counts, product receiving, RTVs, damages, and truck put away
• Manage pricing, execute price changes, and conduct price audits
• Plan and execute merchandising resets and maintain Planogram (POG) integrity
• Manage supply orders while adhering to budget standards
• Drive clearance execution strategy and sell-through
• Ensure payroll is processed accurately and on time
• Maintain operations by coordinating and enforcing operational and personnel policies
Required Skills/Abilities
• Strong verbal and written communication skills
• Excellent sales and customer service abilities
• Attention to detail and strong organizational skills
• Proven ability to meet deadlines and manage time effectively
• Strong analytical and problem-solving capabilities
• Effective supervisory and leadership skills
• Ability to prioritize and delegate tasks appropriately
• Proficient in Microsoft Office Suite or related software
Education and Experience
• High school diploma or equivalent
• Two years of related experience preferred
Physical Requirements
• Continuous standing and walking throughout the retail space
• Ability to wear and communicate through a headset continuously
• Frequent climbing, bending, stooping, and twisting
• Occasionally operate equipment, including forklifts
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently
Other Requirements
• Minimum age of 18 years old
West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.
Join us at West Marine and help us provide the best boating experience for our customers!
