The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.
Join UP! We are lighting the path home, one person at a time.
About Urban Pathways
Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.
Summary
The Clinical Rapid Response Nurse (CRRN) is a key member of the Crisis Response Team, responsible for providing immediate, comprehensive, and ongoing medical and behavioral health support to our high acuity clients, characterized as having chronic medical conditions, severe substance use disorder, high impairment, and severe mental health conditions. The CRRN will triage and intervene based on a tiered risk system (High, Moderate, Low) and collaborate with interdisciplinary teams to prevent hospitalizations, enhance medical and psychiatric stability, and improve quality of life for individuals at Urban Pathways.
The RN will be reporting to the Program Coordinator while receiving clinical supervision from our agency’s Medical Director.
Key Responsibilities:
1. Clinical Rapid Response & Triage:
Conduct proactive and emergency assessments for high acuity clients Utilize the risk tier system to prioritize care interventions:High-Risk: Requires twice a week monitoring and immediate interventions.Moderate-Risk: Requires weekly follow-ups and early intervention strategies.Low-Risk: Requires regular follow ups, preventive care, and maintenance.Enhance program team’s collaboration with emergency services, hospital systems, and psychiatric crisis teams to ensure continuity of care.Assist program staff in Initiating and coordinating preventive interventions to reduce ER visits and hospitalizations.2. Medical & Psychiatric Care Coordination:
Help program staff monitor and manage chronic medical conditions (e.g., diabetes, hypertension, COPD, cardiovascular diseases).Assist program staff in assessing and supporting substance use treatment, including medication-assisted treatment (MAT) and harm reduction strategies.Assist program staff with medication reconciliation and adherence, ensuring proper psychiatric and medical treatment adherence.Assist the Total Wellness with providing health education to residents and staff on chronic disease management, medication safety, and harm reduction.
3. Crisis Intervention & Behavioral Health Support:
Implement interventions designed to prevent behavioral and psychiatric crises Assist, when applicable, with de-escalating behavioral and psychiatric crises using trauma-informed and evidence-based approaches.Enhance program team’s efforts in collaborating with psychiatric providers and social workers to ensure appropriate interventions for our high acuity clientsAssist program staff in conducting suicide risk assessments and engage in safety planning as needed.Support detoxification and withdrawal monitoring, referring to higher levels of care when required.
4. Interdisciplinary Collaboration & Documentation:
Work closely with social workers, case managers, peer specialists, and housing staff to ensure coordinated care.Maintain accurate, timely, and detailed clinical documentation in compliance with regulatory and Urban Pathways’ Clinical Response Rapid Team Standards. This includes use of our electronic health record and documentation being completed with 48 hours. (Same-day entries required in cases involving tier 1 high acuity clients). Documentation also consists of conducting screening and assessment tools. Participate in team case conferences to help develop and refine individualized care plans.Enhance program staff liaison between external healthcare providers and Urban Pathways staff to ensure seamless transitions of care and continuity of care for high acuity clients across programs.
5. Training & Staff Support:
Provide training and education to Urban Pathways staff on medical, psychiatric, and substance use issues, including risk identification, emergency response protocols, and health management.Mentor and support junior nursing and medical staff and other clinical team members, fostering a collaborative and trauma-informed care environment.Act as a resource for other team members by offering guidance on complex cases involving high-acuity clients with multifaceted needs.6. Communication
Communicates verbally and in writing in a professional manner. Facilitates and participates in meetings to report on a person’s progress, share educational resources and discuss a person’s care and goals. Attends all staff meetings, trainings, and supervisory sessions, as required. Responds to all communications including telephone, email, and other oral and written inquiries in a timely manner.Perform all other duties as assigned and required.
Qualifications
Education and Experience
Graduate of an accredited school of Nursing required.Registered Nurse (RN) with a valid and current New York State RN license. Minimum of 3 years of medical/ nursing experience, with at least 1 year of experience working with high-acuity populations including people with severe medical conditions, substance use disorders, and severe mental health conditions.Experience with individuals who have experienced homelessness, serious mental illness and substance use and chronic medical conditions.Experience in trauma-informed care, crisis intervention, and integrated care models is highly preferred.Certification in Advanced Cardiovascular Life Support (ACLS) and Basic Life Support (BLS).Experience with Medication-Assisted Treatment (MAT), harm reduction strategies, and managing complex psychiatric and medical conditions.Skills
Strong clinical assessment and triage skills, with the ability to make quick decisions in high-pressure situations.Knowledge and deep understanding of substance use disorders, mental health conditions, and chronic medical conditions.Ability to implement evidence-based interventions for residents with complex needs.Excellent communication and interpersonal skills, with the ability to collaborate effectively within an interdisciplinary team.Strong computer skills and advanced knowledge of Microsoft Office (Outlook, Word, Excel, etc. ). Knowledge of AWARDS (our electronic health records.) Strong organizational skills and ability to manage competing priorities while maintaining a high standard of care.Cultural competency and the ability to work with a diverse population of residents, including those from marginalized communities.Foreign languages a plusCompany DescriptionUrban Pathways serves as the first point of contact for New York City's most vulnerable residents - people living on the streets, in subways, or in public areas. An innovative and data-driven leader, Urban Pathways is known for the effectiveness of our "housing first" approach. We engage individuals where they are in the cycle of homelessness. Through outreach and drop-in center services, transitional, long-term and permanent housing, and comprehensive support services, Urban Pathways helps more than 2,000 homeless men and women take control of their lives and find their way home. Urban Pathways is a 501(C)3 non-profit organization. We seek to hire talented and highly motivated individuals who will partner with us to provide excellent service to our clients.Company DescriptionUrban Pathways serves as the first point of contact for New York City's most vulnerable residents - people living on the streets, in subways, or in public areas. An innovative and data-driven leader, Urban Pathways is known for the effectiveness of our "housing first" approach. We engage individuals where they are in the cycle of homelessness. Through outreach and drop-in center services, transitional, long-term and permanent housing, and comprehensive support services, Urban Pathways helps more than 2,000 homeless men and women take control of their lives and find their way home. Urban Pathways is a 501(C)3 non-profit organization. We seek to hire talented and highly motivated individuals who will partner with us to provide excellent service to our clients. Read LessThe salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise
Hybrid: 4 days in office/1 day remote
Join UP! We are lighting the path home, one person at a time.
About Urban Pathways
Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.
Summary
Reporting to the Chief Compliance Officer, the Quality Improvement Analyst works closely with program staff in meeting the organizational standards of quality improvement, evaluation, performance measurement and management, data management, and compliance. The Quality Improvement Analyst supports the department to develop a culture of data-driven practice and demonstrate the impact of service delivery.
Responsibilities
Program/Facilities
Conducts regular chart/documentation reviews and internal audits as well as develops summary reports on review and audit findings and monitors performance improvement plans as needed.Analyzes organization programs’ adherence to organizational and regulatory standards on service quality, documentation quality, compliance requirements, and data quality reviews.Assists programs in implementing and improving utilization of databases and QI systems.Assists programs in understanding and implementing evaluation and performance measurement and management systems, including activities such as data collection, data reporting, interpreting findings, improvement plan development, and identifying evaluation needs.Conducts quantitative and qualitative analyses and communicates results to program staff.Conducts research and literature reviews on topics related to service models, program evaluation, and evidence-based practices.Provides relevant training and coaching to program staff, as needed.Administrative
Responsible for running service types reports in AWARDS and entering all rehabilitative and tenancy support services provided to clients into CAIRS, the NYS Child and Adult Integrated Reporting System. Prepares and maintains reports and queries as required and assures data accuracy and completeness.Community Relations
Develops and maintains effective working relationships with clients, co-workers, program management, and representatives from all levels of government, civic organizations, business professionals, and the general public.Participates in external meetings with funding agencies and community groups and organizations.Communication
Communicates verbally and in writing in a professional manner at all times.Attends staff meetings, trainings, and supervisory sessions as required.Responds to all communications including telephone, email and other oral and written inquiries in a timely manner.Performs all other duties as assigned and as required.
Qualifications
Education and Experience
Bachelor’s Degree in related field required. Master’s degree preferred.Minimum of 2 years of experience in human services, homeless services, consulting, evaluation, quality assurance, or related field required.Experience with New York State Incident Management and Reporting Systems (NIMRS) and Web Submission of Investigation Report (WSIR) preferred.Skills
Good analytical and problem-solving skills.Strong interpersonal skills.Strong written and verbal communication skills.Ability to work independently and as part of a team.Strong knowledge of Microsoft Office (Word, PowerPoint, Outlook, and Excel).Proficiency with relevant software (Excel, SPSS, Access). Experience using relational databases and statistical software preferred.Ability to work effectively with multiple stakeholders (e.g. funders, employers, colleagues).Physical Capabilities
Ability to travel using public transportation to and from various programs sites and other locations.Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.
These benefits include:
Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.Company DescriptionUrban Pathways serves as the first point of contact for New York City's most vulnerable residents - people living on the streets, in subways, or in public areas. An innovative and data-driven leader, Urban Pathways is known for the effectiveness of our "housing first" approach. We engage individuals where they are in the cycle of homelessness. Through outreach and drop-in center services, transitional, long-term and permanent housing, and comprehensive support services, Urban Pathways helps more than 2,000 homeless men and women take control of their lives and find their way home. Urban Pathways is a 501(C)3 non-profit organization. We seek to hire talented and highly motivated individuals who will partner with us to provide excellent service to our clients.Company DescriptionUrban Pathways serves as the first point of contact for New York City's most vulnerable residents - people living on the streets, in subways, or in public areas. An innovative and data-driven leader, Urban Pathways is known for the effectiveness of our "housing first" approach. We engage individuals where they are in the cycle of homelessness. Through outreach and drop-in center services, transitional, long-term and permanent housing, and comprehensive support services, Urban Pathways helps more than 2,000 homeless men and women take control of their lives and find their way home. Urban Pathways is a 501(C)3 non-profit organization. We seek to hire talented and highly motivated individuals who will partner with us to provide excellent service to our clients. Read LessThe salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.
Join UP! We are lighting the path home, one person at a time.
About Urban Pathways
Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.
Job Summary
The Executive Assistant will provide high-level administrative support to the CEO, CAO, and Board members, ensuring efficient operations and effective communication across the executive office. This role requires a highly organized, detail-oriented, and proactive individual who can manage multiple priorities in a fast-paced environment. The Executive Assistant will handle confidential information with discretion, coordinate executive calendars, prepare reports and presentations, and serve as a liaison between the executive team and internal/external stakeholders. The Executive Assistant will be an active listener, critical and strategic thinker and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.
Key Responsibilities & Essential Functions
Provide direct administrative support to the CEO, CAO, and Board members, including managing calendars, scheduling meetings, and handling travel arrangements. Monitor and manage emails and communications on behalf of the CEO and CAO.Act as the point of contact between executives and internal/external clients, ensuring effective communication and follow-up.Prepare and edit correspondence, presentations, reports, and other documents for executive review and approval.Coordinate and organize board meetings, including agenda preparation, minute-taking, and distribution of materials.Assist with strategic projects, ensuring deadlines are met and tasks are completed accurately.Handle confidential and sensitive information with the utmost discretion.Manage special projects assigned, ensuring successful completion and alignment with organizational goals.Support board-related activities, including event planning, documentation, and communication with board members.
Board Support:
Serve as a primary contact for the Board of Directors, ensuring timely communication and coordination.Plan and manage logistics for board and committee meetings, including preparing materials, distributing board packets, and organizing meeting logistics (virtual or in-person).Support the board in governance-related tasks, including tracking key decisions, and maintaining board records.
Project Management:
Oversee special projects as assigned by the CEO and CAO ensuring deadlines and deliverables are met.Collaborate with cross-functional teams to advance strategic initiatives such as facilities management and admin office management (2 floors).
Administrative Management:
Manage the flow of information and documents between the CEO, CAO and department leaders.Ensure compliance with organizational policies and procedures in communications and processes.Handle expense reports, reimbursements, and budget tracking for the executive office.Provide supervision to the front desk receptionist and guidance to the administrative support.
Event Coordination:
Organize and coordinate Sr. Leadership-level events, and retreats.As needed, assist with planning other important events for the organization.
Stakeholder Relations:
Foster and maintain positive relationships with key stakeholders, including donors, partners, community leaders, and governmental agencies.Represent the organization at events, meetings, and presentations, acting as an ambassador of the executive office.
Other related duties as assigned.
Qualifications, Education and Experience
Bachelor’s degree in Business Administration, Nonprofit Management, Communications, or a related field preferred.Minimum of 5-7 years of experience providing executive-level support, preferably in a nonprofit environment.Knowledge of New York City social services contracts preferred.
Skills & Competencies
Excellent organizational and time-management skills.Strong written and verbal communication abilities.The ability to handle multiple priorities and work independently in a fast-paced environment.High level of discretion, professionalism, and attention to detail.High level of accountability, reliability, and responsiveness.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual meeting platforms (Zoom, Teams).Knowledge of NYC PASSPort System is a plus.Project management experience is a plus.Attributes:
Demonstrated commitment to the mission and values of the organization.Collaborative and adaptable, with a positive attitude and ability to work well under pressure.High emotional intelligence and interpersonal skills to handle interactions with senior leadership, board members, and external stakeholders.
License
Notary Public Required.Capabilities
Desire to perform the essential functions of this job.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Comfortable with using public transportation to travel to and from various programs sites.Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.
These benefits include:
Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.Company DescriptionUrban Pathways serves as the first point of contact for New York City's most vulnerable residents - people living on the streets, in subways, or in public areas. An innovative and data-driven leader, Urban Pathways is known for the effectiveness of our "housing first" approach. We engage individuals where they are in the cycle of homelessness. Through outreach and drop-in center services, transitional, long-term and permanent housing, and comprehensive support services, Urban Pathways helps more than 2,000 homeless men and women take control of their lives and find their way home. Urban Pathways is a 501(C)3 non-profit organization. We seek to hire talented and highly motivated individuals who will partner with us to provide excellent service to our clients.Company DescriptionUrban Pathways serves as the first point of contact for New York City's most vulnerable residents - people living on the streets, in subways, or in public areas. An innovative and data-driven leader, Urban Pathways is known for the effectiveness of our "housing first" approach. We engage individuals where they are in the cycle of homelessness. Through outreach and drop-in center services, transitional, long-term and permanent housing, and comprehensive support services, Urban Pathways helps more than 2,000 homeless men and women take control of their lives and find their way home. Urban Pathways is a 501(C)3 non-profit organization. We seek to hire talented and highly motivated individuals who will partner with us to provide excellent service to our clients. Read Less