IT Support Technician Tier 1 or Tier 2
What is it like as an IT Technician at Univision?
IT technicians are many times the first point of contact with customers reporting problems or requesting service. Customers having great customer service experience is critical, so you must be great with people on the phone and via electronic means.
Technicians start their journey at Univision with a detailed onboarding process.
During this time, you shadow and are shadowed by experienced teammates that show you the ropes. We believe in progressive responsibility based on ability. The more you learn the more you can do. Initially you will be identifying/triaging problems and working on lower-level issues. As your skills increase, you will be given more advanced problems to work on.
Duties/Responsibilities:
Provide either Tier 1 or Tier 2 technical support to customers seeking assistance via phone, email, chat, and/or ticketing system.Troubleshoot issues remotely and in person using diagnostic techniques and effective questioning.Resolve common end-user issues (accounts/access, email, Office apps, OS issues, printing, connectivity, and basic application support).Handle more advanced issues as skills allow (deeper Windows troubleshooting, hardware diagnostics, network troubleshooting, and coordination with vendors/ISPs).Determine the best solution based on the issue and details provided by the customer; explain options clearly.Walk customers through the problem-solving process and provide clear status updates.Escalate unresolved issues to the next level of support while documenting troubleshooting steps and relevant details.Document incidents, requests, and resolutions accurately in tickets; follow up to confirm resolution.Provide accurate information on IT products and services.Share customer feedback and identify trends; suggest improvements to processes, knowledge articles, and procedures.Maintain professionalism and strong customer service in an office environment.Travel to client locations as needed if have skill setQualification/Requirements:
Knowledge of computers and networking.Ability to build and repair computers.Proven ability to provide clear and concise customer service to clients verbally and electronically.Valid Drivers License as may need to drive to client locations. Client onboarding experience is a plus, but not required. Understanding of Microsoft Operating Systems, Office 365, and other software skills.Any IT Experience is desirable including working on friends and family’s computers.Formal IT training is desirable but not required – College, Certifications etc.Some of the excellent benefits you will receive: Competitive Base Salary (DOE)Medical, Dental, Vision Insurance availableRetirement Plan with a Company Match after one year of employmentFlexible Work HoursRemote-work friendly environmentDog friendly office environmentNote: All employees are subject to a Criminal Background Check. Univision also employs a pre-employment screening process that you will be required to complete if offered a position.
We are interested in every qualified candidate who is eligible to work in the United States, however, we are unable to accommodate scholastic or employment visas currently.
Read LessCustomer Success Manager
Who are we?
Univision Computers provides Managed Information Technology services to clients. We work for an awesome group of customers that rely on us to be their IT Department. Univision was founded in 1989 and is headquartered in a beautiful, new 2-story office building located in Missoula and has remote branches across the amazing states of Montana, Washington, and Florida.
Teamwork is not just a buzzword at Univision, it is a core value. We have a very collaborative work environment where we all have each other’s backs. We also believe in accountability and trust. Taking care of the work assigned to you and doing what you say earns you a lot of flexibility. We have a very relaxed but fast-paced work environment. We have regular company sponsored events and many employees do activities outside of work together. We pride ourselves in placing the right people for the right seat, and hope you are that individual we're seeking for this position.
What is it like as a Customer Success Manager at Univision?
Customer Success Managers start their journey at Univision with a structured onboarding process. At their core, the CSM is high level business liaison between Univision and our clients, ensuring that we have a solid understanding of our clients' needs to deliver an effective IT strategy and maintain effective business communications.
NOTE: We are currently looking for applicants who can work in an office and hybrid environment in the Missoula area.
Duties/Responsibilities:
Build and maintain strong relationships with valued client accounts by understanding their business needs and delivering regular IT business reviews. Coordinate with service engineers to generate timely and accurate quotes using our quoting systems. Collaborate with clients, service teams, and project managers to balance IT needs with budgets. Guide clients in aligning their IT environment with our service offerings. Work closely with fellow Account Managers and services teams to identify and capitalize on sales opportunities. Proactively identify and address potential customer concerns to ensure satisfaction. Provide clear and accurate information on IT products and services. Document customer interactions, issues, and solutions for future reference. Perform other duties as assigned.Qualification/Requirements:
Familiarity with PSA ticketing and dashboard systems is desirable.Strong understanding of business terminology. Experience presenting to clients, including leading meetings, delivering proposals, and discussing potential budgets.Understands basics of technology and networking.Customer-focused and data driven.Self-motivated, adaptable, and able to work both independently and collaboratively. Ability to thrive in a dynamic, fast-paced environment. Willingness to travel occasionally (overnight as needed).Some of the excellent benefits you will receive:
Competitive Base Salary (DOE).Medical, Dental, Vision Insurance options.Retirement Plan with a Company Match (eligible after one year).Flexible Work Hours.Remote-work friendly environment.Dog friendly office environment.Note: All employees are subject to a criminal background check. Univision also employs a pre-employment screening process that candidates must complete if offered a position.
We welcome applications from all qualified candidates eligible to work in the United States. However, at this time, we are unable to sponsor scholastic or employment visas.
Read LessSenior Technician/Field Engineer Tier 2
Who are we?
Univision Computers provides Managed Information Technology services to clients. We work for an awesome group of customers that rely on us to be their IT Department. Univision was founded in 1989 and is headquartered in a beautiful, new 2-story office building located in Missoula and has remote branches across the amazing states of Montana and Washington.
Teamwork is not just a buzzword at Univision, it is a core value. We have a very collaborative work environment where we all have each other’s backs. We also believe in accountability and trust. Taking care of the work assigned to you and doing what you say earns you a lot of flexibility. We have a very relaxed but fast-paced work environment. We have regular company sponsored events and many employees do activities outside of work together. We pride ourselves in placing the right people for the right seat, and hope you are that individual we're seeking for this position.
What is it like as an IT Technician at Univision?
IT technicians are many times the first point of contact with customers reporting problems or requesting service. Customers having great customer service experience is critical, so you must be great with people on the phone and via electronic means.
Technicians start their journey at Univision with a detailed onboarding process.
During this time, you shadow and are shadowed by experienced teammates that show you the ropes. We believe in progressive responsibility based on ability. The more you learn the more you can do. Initially you will be identifying/triaging problems and working on lower-level issues. As your skills increase, you will be given more advanced problems to work on
Note: This is an on-site position. Candidates must reside in or near Kalispell, MT to qualify.
Duties/Responsibilities:
Serve as the first point of contact for technical assistance via phone, email, and ticketing systems Perform remote and on-site troubleshooting using clear diagnostic steps Identify issues, determine next steps, and either resolve or escalate per documented procedures Guide customers through solutions and explain technical concepts in plain language Document incidents, actions taken, and resolutions accurately and promptly Follow up with customers to ensure resolution and satisfaction Provide accurate information on IT products, services, and best practices Share customer feedback and suggest improvements to processes and documentation Travel locally to client sites as neededScope of work may include, based on your background
Workstation setup and support, user onboarding, common peripherals, email and Microsoft 365 User and group administration, endpoint security remediation, and routine scripting/automationNetwork and connectivity troubleshooting (e.g., WiFi, switches, DHCP/DNS, printers, shared resources) Server, virtualization, backup/restore, and continuity tasks Contributing to project work, root-cause analysis, standards, and mentoring teammatesQualification/Requirements:
Solid understanding of computers, operating systems, and basic networking concepts Clear, professional communication and a customer-first mindset Methodical troubleshooting and strong documentation habits Valid driver’s license and reliable transportation for local client visits Familiarity with Microsoft Windows, Microsoft 365, and common business applicationsNice to have
Experience building/repairing computers or supporting small environments Exposure to ticketing systems, RMM/PSA tools, and remote support platforms Knowledge of identity and endpoint management (e.g., Active Directory/Entra ID, Intune, Group Policy) Networking fundamentals (VLANs, firewalls, WiFi) and backup/virtualization concepts Formal IT training or certifications (e.g., CompTIA, Microsoft) or relevant courseworkSome of the excellent benefits you will receive:
Competitive Base Salary (DOE)Medical, Dental, Vision Insurance availableRetirement Plan with a Company Match after one year of employmentFlexible Work HoursRemote-work friendly environmentDog friendly office environmentNote: All employees are subject to a Criminal Background Check. Univision also employs a pre-employment screening process that you will be required to complete if offered a position.
We are interested in every qualified candidate who is eligible to work in the United States, however, we are unable to accommodate scholastic or employment visas currently.
Read LessSenior Technician/Field Engineer Tier 2
Who are we?
Univision Computers provides Managed Information Technology services to clients. We work for an awesome group of customers that rely on us to be their IT Department. Univision was founded in 1989 and is headquartered in a beautiful, new 2-story office building located in Missoula and has remote branches across the amazing states of Montana and Washington.
Teamwork is not just a buzzword at Univision, it is a core value. We have a very collaborative work environment where we all have each other’s backs. We also believe in accountability and trust. Taking care of the work assigned to you and doing what you say earns you a lot of flexibility. We have a very relaxed but fast-paced work environment. We have regular company sponsored events and many employees do activities outside of work together. We pride ourselves in placing the right people for the right seat, and hope you are that individual we're seeking for this position.
What is it like as an IT Technician at Univision?
IT technicians are many times the first point of contact with customers reporting problems or requesting service. Customers having great customer service experience is critical, so you must be great with people on the phone and via electronic means.
Technicians start their journey at Univision with a detailed onboarding process.
During this time, you shadow and are shadowed by experienced teammates that show you the ropes. We believe in progressive responsibility based on ability. The more you learn the more you can do. Initially you will be identifying/triaging problems and working on lower-level issues. As your skills increase, you will be given more advanced problems to work on
Note: This is an on-site position. Candidates must reside in or near Missoula, MT to qualify.
Duties/Responsibilities:
Serve as the first point of contact for technical assistance via phone, email, and ticketing systems Perform remote and on-site troubleshooting using clear diagnostic steps Identify issues, determine next steps, and either resolve or escalate per documented procedures Guide customers through solutions and explain technical concepts in plain language Document incidents, actions taken, and resolutions accurately and promptly Follow up with customers to ensure resolution and satisfaction Provide accurate information on IT products, services, and best practices Share customer feedback and suggest improvements to processes and documentation Travel locally to client sites as neededScope of work may include, based on your background
Workstation setup and support, user onboarding, common peripherals, email and Microsoft 365 User and group administration, endpoint security remediation, and routine scripting/automationNetwork and connectivity troubleshooting (e.g., WiFi, switches, DHCP/DNS, printers, shared resources) Server, virtualization, backup/restore, and continuity tasks Contributing to project work, root-cause analysis, standards, and mentoring teammatesQualification/Requirements:
Solid understanding of computers, operating systems, and basic networking concepts Clear, professional communication and a customer-first mindset Methodical troubleshooting and strong documentation habits Valid driver’s license and reliable transportation for local client visits Familiarity with Microsoft Windows, Microsoft 365, and common business applicationsNice to have
Experience building/repairing computers or supporting small environments Exposure to ticketing systems, RMM/PSA tools, and remote support platforms Knowledge of identity and endpoint management (e.g., Active Directory/Entra ID, Intune, Group Policy) Networking fundamentals (VLANs, firewalls, WiFi) and backup/virtualization concepts Formal IT training or certifications (e.g., CompTIA, Microsoft) or relevant courseworkSome of the excellent benefits you will receive:
Competitive Base Salary (DOE)Medical, Dental, Vision Insurance availableRetirement Plan with a Company Match after one year of employmentFlexible Work HoursRemote-work friendly environmentDog friendly office environmentNote: All employees are subject to a Criminal Background Check. Univision also employs a pre-employment screening process that you will be required to complete if offered a position.
We are interested in every qualified candidate who is eligible to work in the United States, however, we are unable to accommodate scholastic or employment visas currently.
Read Less