Daily/Weekly:
· Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.
· Answer all phone calls, emails, and voicemails that come in throughout the day.
· Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
· Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
· Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
· Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.
· Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.
· Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
· Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.
· Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
· Renewals: complete renewal effort tasks as necessary.
Monthly/On-Going:
· Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.
· Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
· Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
· Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
TURN:
· Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.
· Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
· Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:
§ Enter gate codes, distribute parking decals.
§ Obtain utility hook-up verification from resident (or no mail key).
§ Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).
§ Confirm Resident Contact Information & Demographics in Entrata
QUALIFICATIONS:
· Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
· Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
· Excellent customer service, sales, and negotiation skills.
· Good communication and listening skills.
· Able to speak effectively before groups of customers or employees of organization.
· Able to read and understand lease documents.
· Able to be an effective team player and interact well with others.
· Organized and detail oriented.
· Patient, even-tempered and works well under pressure.
· Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
· Able to write routine reports and correspondence.
· Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
· Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
· Effective time management skills.
· Able to maintain confidentiality.
· Able to follow directions from a supervisor.
· Able to understand and follow posted work rules and procedures.
· Able to accept constructive criticism.
· Able to work weekends or overtime as job requires.
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Read LessJOB PURPOSE:
Manage all leasing and marketing efforts of the community. Oversees the Leasing staff and should be able to assist the Community Manager with all day-to-day operations of leasing office.
PRIMARY DUTIES & RESPONSIBILITIES:
Will always include those specifically assigned by the immediate supervisor.
Assist the Community Manager with oversight of the leasing team and training and ensure all company standards are being followed
Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed
Maintain lease files and computer records for the community
Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance
Coordinate the renewal program and ensure that all residents are contacted through the renewal process
Conduct a monthly market survey and recommend pricing changes
Follow up with the leasing team to insure deadlines and standards are upheld.
Maintain the integrity of all social media outlets for community.
Suggest marketing recommendations and implement plan to achieve leasing goals.
Perform administrative duties as assigned by the Community Manager
Actively support the Community Manager and learn the job of the Community Manager to be able to effectively manage the community in the Community Manager’s absence
Specific Responsibilities
Daily/Weekly
E-mail: Monitor community’s emails and follow-up to ensure all leads and resident emails are being responded to in a timely manner.
Phone: Train Leasing Consultants on proper phone etiquette and monitor all voicemails are answered in timely manner.
Prospect Handling: Train Leasing Consultants on how to greet, tour, and lease to prospects that visit the community’s leasing office. Assistant Community Manager must make sure there is always office coverage available to work with prospects.
Leases: Verify all lease paperwork that is completed by Leasing Consultants. Review all leases and approve those that meet community’s rental criteria. Note that Yardi entry can be delegated to Leasing Consultants once they are trained however the approval is to be completed by the Assistant Community Manager only.
Yardi Data: The leasing consultants enter traffic, follow up, work-orders, and leases while the Assistant Community Manager ensures the integrity of the Yardi data.
Approvals/Renewals: Review pending leases daily and approve/execute applicable prospects on Yardi. (Note that this should not be delegated to Leasing Associates.) Update renewal lease information once lease is received from leasing consultant.
Marketing: Plan and carry out all campus events, promotions, print and online advertising. Keep Marketing Calendar up to date with all community events, promotions, and price changes.
Renewal Season: Maintain the renewal notebook as activity occurs. Delegate responsibilities of contacting current residents to Leasing Consultants.
Goal Board: Maintain the community’s goal board and fill in properly as leasing occurs.
Work orders: Ensure work orders are entered into Yardi correctly. Actual entry can be delegated to leasing and maintenance. Ensure ALL work orders are called back.
Community Events: Regularly check in with staff to ensure all advertising and event planning is being completed.
Monthly
Leasing/Marketing
Review tour route, current availability, and leasing objectives with Leasing Consultants to train on the most successful techniques.
Market Survey: Complete the survey and maintain relationship with competitors. Delegate to seasoned leasing consultants occasionally.
Plan and order print ads to coordinate with advertising schedule and uphold relationships with publications.
Follow-Up Program: Check Leasing Consultants’ prospect notebooks & Yardi monthly to ensure procedures are being followed.
Complete Leasing Consultants work schedule each month.
Track all leasing activity, availability, and collaborate with leasing consultants to complete roommate matching for incoming residents.
Resident and Promotional Events
Review leasing team schedule to ensure office coverage and all marketing needs are met.
Provide revisions when necessary for Promotion Summary Forms and ensure deadlines are documents are completed in timely manner.
Make sure leasing team is updating community’s website regularly and according to standards.
Visit the community events to support the team in their efforts. Confirm all events are carried out as they were planned and documented by the Promotion Summary Form.
Oversee the production and distribution of the community newsletter.
Approve all social media communication before it is published.
Move-Out/Move-In
Roommate Matching: Work with entire leasing team and Community Manager to place residents in future apartment locations based on their roommate requests and preferences.
Resident Communication: Assist the Community Manager with all Move-in and Move-out related communications to residents and guarantors.
Move-out Process: Ensure that all administrative office procedures for Move-out follow IAC’s standards. Train staff on proper procedure and are prepared to answer customer questions.
Move-in Packets: Oversee the production of move-in packets, utilizing the office staff to help assemble packets.
Inspection Forms: Organize Inspection forms, post move in/out and summarize issues so that Community Manager can review with maintenance staff.
Audit: Conduct an audit on 100% of the lease files to ensure that proper documentation has been collected and maintained at least one month prior to move in. Conduct Yardi audit one month following to ensure resident & guarantor contact is correct.
Move-in Day: Work side-by-side with Community Manager to plan move-in day; traffic flow, check-in process, vendor fair, & maintenance table.
Ongoing
Train all staff members on proper leasing techniques and resident service
Evaluate unit prices in accordance with the market and budgeted goals
Oversight of resident services and activities, including supervision of leasing program
Assistant Managers who are well established should assist Community Managers in the overall operation of the property and seek training and guidance to manage the following areas and to allow for promotion:
Supervise and motivate leasing staff
Conduct weekly meetings with leasing staff
Ensure that the onsite staff provides the highest level of service to residents
Develop an annual marketing plan and conduct marketing reviews on a monthly basis
Approve all invoices for expenses and submit invoices in a timely manner
QUALIFICATIONS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percentage, pro-rations, occupancy averages, and rents per square foot.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with residents in a proactive, professional manner so as to reduce conflicts and uncertainty in a relatively quick manner.
High degree of professionalism and demeanor resulting from previous property management or leasing experience
Good communication and listening skills
Excellent customer service and negotiation skills
Able to lead, manage and train others
Patient, even-tempered and works well under pressure
Able to be an effective team player and interacts well with others
Organized and detail-oriented
Firm, fair and consistent
Effective time management skills
Able to maintain confidentiality
Able to follow directions from a supervisor
Able to understand and follow posted work rules and procedures
Able to accept constructive criticism
Able to work weekends or overtime as job requires
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:
Knowledgeable in Microsoft Word/Excel/Entrata
CERTIFICATES, LICENSES, REGISTRATIONS:
None
BUDGET RESPONSIBILITY:
Check (_) all appropriate functions that apply to this job.
_ Develop the budget and/or make recommendations that affect the allocation of funds.
_ Administer the budget and/or make expenditure decisions once the budget has been approved.
_ Monitor the budget and/or track the budget once it has been adopted.
X Coordinate the budget and/or participate in the data collection and organization of budget materials.
JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).
Cooperation, Influence, Teamwork & Business Relationships – 25%
□ Collaboration & Teamwork – 20%
□ Cooperation – 20%
□ Customer Service – 20%
□ Influence – 20%
□ Internal/External Relationships – 20%
Decision Making/Initiative – 25%
□ Analytical & Problem Solving – 16.67%
□ Decisive – 16.67%
□ Practical Judgment – 16.67%
□ Action-Oriented – 16.67%
□ Confidence & Risk Taking – 16.67%
□ Effort & Self Development – 16.67%
Job Knowledge and/or Job Specific Skills – 25%
□ Job Knowledge – 16.67%
□ Multi-Tasking – 16.67%
□ Reporting – 16.67%
□ Work Quality – 16.67%
□ Work Quantity – 16.67%
□ Creativity & Productivity – 16.67%
Professional/Technical/Communication Skills – 25%
□ Ethics & Values – 14.29%
□ Integrity – 14.29%
□ Perseverance& Determination – 14.29%
□ Reliability & Punctuality – 14.29%
□ Time Management– 14.29%
□ Approachability & Composure – 14.29%
□ Verbal & Written Communication – 14.29%
SUPERVISORY RESPONSIBILITY:
Does this job have supervisory responsibilities? No
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Read LessOur student housing community in College Station, TX is hiring for a Part-Time Leasing Consultant!
Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.
PRIMARY DUTIES & RESPONSIBILITIES:
Will always include those specifically assigned by the immediate supervisor.
Provide excellent service to all residents, prospects, and visitors to the community. Effectively lease apartments in accordance with occupancy goals. Follow Fair Housing Standards in all dealings with prospects and residents. Conduct outside marketing under the direction of the Assistant Manager and the Community Manager. Conduct the application review for each lease including credit and income verifications and background checks. Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures. Ensure the condition of leased apartments prior to move-in, including a final inspection. Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents. Complete all tasks necessary to successfully operate the leasing office.Specific Responsibilities:
Daily/Weekly:
Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit. Answer all phone calls, emails, and voicemails that come in throughout the day. Signage Inspection: Inspect bootlegs, banners, balloons, and brochures. Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper. Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed. Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification. Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication. Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information. Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly. Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems. Renewals: complete renewal effort tasks as necessary.Monthly/On-Going:
Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date. Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager. Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager. Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.TURN:
Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication. Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process. Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in: Enter gate codes, distribute parking decals. Obtain utility hook-up verification from resident (or no mail key). Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters). Confirm Resident Contact Information & Demographics in EntrataQUALIFICATIONS:
Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience. Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel. Excellent customer service, sales, and negotiation skills. Good communication and listening skills. Able to speak effectively before groups of customers or employees of organization. Able to read and understand lease documents. Able to be an effective team player and interact well with others. Organized and detail oriented. Patient, even-tempered and works well under pressure. Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals. Able to write routine reports and correspondence. Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations. Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Effective time management skills. Able to maintain confidentiality. Able to follow directions from a supervisor. Able to understand and follow posted work rules and procedures. Able to accept constructive criticism. Able to work weekends or overtime as job requires.EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:
Knowledgeable in Microsoft Word and Excel. Knowledge in Entrata preferred.CERTIFICATES, LICENSES, REGISTRATIONS:
NoneJOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).
Cooperation, Influence, Teamwork & Business Relationships – 25%
□ Collaboration & Teamwork – 20%
□ Cooperation – 20%
□ Customer Service – 20%
□ Influence – 20%
□ Internal/External Relationships – 20%
Decision Making/Initiative – 25%
□ Analytical & Problem Solving – 16.67%
□ Decisive – 16.67%
□ Practical Judgment – 16.67%
□ Action-Oriented – 16.67%
□ Confidence & Risk Taking – 16.67%
□ Effort & Self Development – 16.67%
Job Knowledge and/or Job Specific Skills – 25%
□ Job Knowledge – 16.67%
□ Multi-Tasking – 16.67%
□ Reporting – 16.67%
□ Work Quality– 16.67%
□ Work Quantity – 16.67%
□ Creativity & Productivity – 16.67%
Professional/Technical/Communication Skills – 25%
□ Ethics & Values – 14.29%
□ Integrity – 14.29%
□ Perseverance& Determination – 14.29%
□ Reliability & Punctuality – 14.29%
□ Time Management – 14.29%
□ Approachability & Composure – 14.29%
□ Verbal & Written Communication – 14.29%
WORKING ENVIRONMENT AND PHYSICAL DEMANDS:
Check (□) one or more of the following that best describes the environment and types of exposures of the job:
X Office environment X Outdoors environment
_ Mechanical facility X Changing weather conditions
_ Toxic or caustic chemicals _ Odors or fumes
_ Electrical current _ Loud machine/Equipment noise
_Above ground level _ Confining spaces
Physical Demands:
Over 2/3 Time
Between 1/3 and 2/3
Under 1/3
Walking
X
Sitting
X
Standing
X
Climb or balance
X
Lifting under 10 lbs.
X
Lifting over 10 lbs.
X
Reach with hands & arms
X
Stoop, kneel, crouch or crawl
X
Talk or hear X
Travel Outside the area
X
SUPERVISORY RESPONSIBILITY:
Does this job have supervisory responsibilities? No
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Read LessPowered by JazzHR
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Read LessJOB PURPOSE:
Depending on the size of a community, the community may have an Assistant Maintenance Supervisor who oversees the Maintenance Technicians, assists the Maintenance Supervisor with administration, and also performs maintenance work orders. On smaller communities, the Maintenance Supervisors may oversee Maintenance Technicians directly. Maintenance Technicians perform a variety of responsibilities, including work orders, grounds and common area clean up and maintenance, and maintaining good resident relations.
PRIMARY DUTIES & RESPONSIBILITIES: will always include those specifically assigned by the immediate supervisor.
Providing excellent service to residents, guests, employees and contractors.Completing all routine service requests within 24 hours at the direction of Maintenance Supervisor.Ensuring the clean condition of the community at all times.Maintaining the maintenance shop according to policy.Reporting maintenance issues to the Maintenance Supervisor and Community Manager for review.Assisting in other tasks as directed by the Maintenance Supervisor.Spot cleaning the model and vacant units on a daily basis.Daily/Weekly:Meetings: Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns. Expect to receive a daily list of assignments and direction from Maintenance Supervisor.Timekeeping: Keep a record of hours utilizing company provided forms. Obtain authorization to work overtime from Maintenance Supervisor or Community Manager.Common Area Inspection/Pick-up: Walk Common areas daily, before 9 am. Always be diligent to look for maintenance issues.Peak Day Trash Pickup: At direction of Maintenance Supervisor, inspect all grounds and ensure cleanliness.Make-Ready Preparation: Per the turn schedule provided by the Maintenance Supervisor, complete turns:Install Vendor Lock on unit within 24 hours of receiving keys from resident.Communicate any vendor make-ready issues to Maintenance Supervisor.3Ensure that Maintenance Supervisor has walked unit and has approved all work to be done prior to start.Complete a turnkey checklist for each unit as work is completed. Obtain Maintenance Supervisor signature on form once work is finalized. Workorders: Complete workorders as directed. Ensure 24-hour response policy. (Daily)Key Change-Outs: At direction of Maintenance Supervisor, change out vendor lock for newly keyed lock once a unit has been leased and move-in is scheduled. Document in CSR.On Call: Provide on call coverage during non business hours, as directed by Maintenance Supervisor. On larger properties, on call duties are rotated amongst all maintenance staff.Breezeway Cleanliness: Enforce trash standards on property. Report violations to Maintenance Supervisor so notices to residents can be issued. (Daily)Pool Maintenance: At the direction of Maintenance Supervisor, log and maintain pool chemicals daily, according to local code.Logs: At direction of Maintenance Supervisor, maintain MSDS/OSHA/EPA logs in shop and office (Daily). Keep abreast of changes to MSDS sheets.Maintenance Inventory: Inform Maintenance Supervisor of supplies needed.Weekend Coverage: Per schedule provided by Maintenance Supervisor, provide coverage of common areas on weekends and Saturday afternoon cleans. (Weekly)MonthlyScheduled Inspections: Review Preventative Maintenance Calendar on monthly basis. At the Direction of the Maintenance Supervisor, perform following duties on a monthly basis:Car ChecksBreezeway InspectionsSafety and Trip Hazard InspectionsMonthly Safety Meeting: Attend a monthly safety meeting to stay informed of safety regulations and changes. Utilize meeting to communicate problems and get direction on better ways of doing things and improved cost control.Quarterly/OngoingQuarterly Unit Inspections: At the direction of the Maintenance Supervisor, replace filters on a quarterly basis and inspect units for mold and other problems during filter installs. Place notice in each unit reiterating community policies regarding trash, recycling and proper HVAC operation (standard letter).Equipment Inventory: Ensure proper equipment is kept in inventory. Report missing/broken equipment immediately to Maintenance Supervisor. Assist in the verification of inventory as directed. Advise Maintenance Supervisor of any needed equipment/supplies.Education: Keep Maintenance Supervisor updated on education and certification needs. Ensure and required licenses and certifications are kept current.Move-Out/Move-InVendor Assistance: Work with vendors during process and provide input to Maintenance Supervisor regarding venders’ status and adherence to schedule.Unit Punch: Complete unit punch at the direction of Maintenance Supervisor.Qualifications:Working knowledge of electric, plumbing, HVAC and basic construction.A general mechanical aptitude combined with a willingness and desire to learn.Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Professional demeanor resulting from previous maintenance experienceExcellent customer service skillsGood communication and listening skillsAble to be an effective team player and interact well with othersOrganized and detail-orientedPatient, even-tempered and works well under pressureEffective time management skillsAble to maintain confidentialityAble to follow directions from a supervisorAble to understand and follow posted work rules and proceduresAble to accept constructive criticismMust have own toolsAble to climb and work from ladders and the ability to lift and carry heavy loadsAble to work weekends or overtime as job requiresAble to be “on call” weekends and after hoursEducation and Experience : High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.Certifications/ Licenses: Certified HVAC as required.Valid driver’s license and proof of insurance.JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).
Cooperation, Influence, Teamwork & Business Relationships – 25%Collaboration & Teamwork – 20%Cooperation – 20%Customer Service – 20%Influence – 20%Internal/External Relationships – 20%Decision Making/Initiative – 25%Analytical & Problem Solving – 16.67%Decisive – 16.67%Practical Judgment – 16.67%Action-Oriented – 16.67%Confidence & Risk Taking – 16.67%Effort & Self Development – 16.67%Job Knowledge and/or Job Specific Skills – 25%Job Knowledge – 16.67%Reporting – 16.67%Multi-Tasking – 16.67%Work Quality – 16.67%Work Quantity – 16.67%Creativity & Productivity – 16.67%Professional/Technical/Communication Skills – 25%Ethics & Values – 14.29%Integrity – 14.29%Perseverance& Determination – 14.29%Reliability & Punctuality – 14.29%Time Management – 14.29%Approachability & Composure – 14.29%Verbal & Written Communication – 14.29%Working environment and physical demands:
X Office environment X Outdoors environment
X Mechanical facility X Changing weather conditions
X Toxic or caustic chemicals X Odors or fumes
X Electrical current X Loud machine/Equipment noise
X Above ground level X Confining spaces
Physical Demands:
Over 2/3 Time
Between 1/3 and 2/3
Under 1/3
Walking
X
Sitting
X
Standing
X
Climb or balance
X
Lifting under 10 lbs.
X
Lifting over 10 lbs.
X
Reach with hands & arms
X
Stoop, kneel, crouch or crawl
X
Talk or hear X
Travel Outside the area
X
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Read LessJOB PURPOSE:
Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.
PRIMARY DUTIES & RESPONSIBILITIES:
Will always include those specifically assigned by the immediate supervisor.
Provide excellent service to all residents, prospects, and visitors to the community.
Effectively lease apartments in accordance with occupancy goals.
Follow Fair Housing Standards in all dealings with prospects and residents.
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
Conduct the application review for each lease including credit and income verifications and background checks.
Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
Ensure the condition of leased apartments prior to move-in, including a final inspection.
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
Complete all tasks necessary to successfully operate the leasing office.
Specific Responsibilities:
Daily/Weekly:
Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.
Answer all phone calls, emails, and voicemails that come in throughout the day.
Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.
Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.
Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.
Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
Renewals: complete renewal effort tasks as necessary.
Monthly/On-Going:
Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.
Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
TURN:
Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.
Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:
Enter gate codes, distribute parking decals.
Obtain utility hook-up verification from resident (or no mail key).
Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).
Confirm Resident Contact Information & Demographics in Entrata
QUALIFICATIONS:
Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
Excellent customer service, sales, and negotiation skills.
Good communication and listening skills.
Able to speak effectively before groups of customers or employees of organization.
Able to read and understand lease documents.
Able to be an effective team player and interact well with others.
Organized and detail oriented.
Patient, even-tempered and works well under pressure.
Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
Able to write routine reports and correspondence.
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Effective time management skills.
Able to maintain confidentiality.
Able to follow directions from a supervisor.
Able to understand and follow posted work rules and procedures.
Able to accept constructive criticism.
Able to work weekends or overtime as job requires.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:
Knowledgeable in Microsoft Word and Excel.
Knowledge in Entrata preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
None
JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).
Cooperation, Influence, Teamwork & Business Relationships – 25%
□ Collaboration & Teamwork – 20%
□ Cooperation – 20%
□ Customer Service – 20%
□ Influence – 20%
□ Internal/External Relationships – 20%
Decision Making/Initiative – 25%
□ Analytical & Problem Solving – 16.67%
□ Decisive – 16.67%
□ Practical Judgment – 16.67%
□ Action-Oriented – 16.67%
□ Confidence & Risk Taking – 16.67%
□ Effort & Self Development – 16.67%
Job Knowledge and/or Job Specific Skills – 25%
□ Job Knowledge – 16.67%
□ Multi-Tasking – 16.67%
□ Reporting – 16.67%
□ Work Quality– 16.67%
□ Work Quantity – 16.67%
□ Creativity & Productivity – 16.67%
Professional/Technical/Communication Skills – 25%
□ Ethics & Values – 14.29%
□ Integrity – 14.29%
□ Perseverance& Determination – 14.29%
□ Reliability & Punctuality – 14.29%
□ Time Management – 14.29%
□ Approachability & Composure – 14.29%
□ Verbal & Written Communication – 14.29%
WORKING ENVIRONMENT AND PHYSICAL DEMANDS:
Check (□) one or more of the following that best describes the environment and types of exposures of the job:
X Office environment X Outdoors environment
_ Mechanical facility X Changing weather conditions
_ Toxic or caustic chemicals _ Odors or fumes
_ Electrical current _ Loud machine/Equipment noise
_Above ground level _ Confining spaces
Physical Demands:
Over 2/3 Time
Between 1/3 and 2/3
Under 1/3
Walking
X
Sitting
X
Standing
X
Climb or balance
X
Lifting under 10 lbs.
X
Lifting over 10 lbs.
X
Reach with hands & arms
X
Stoop, kneel, crouch or crawl
X
Talk or hear X
Travel Outside the area
X
SUPERVISORY RESPONSIBILITY:
Does this job have supervisory responsibilities? No
Powered by JazzHR
iMPHrJoZqV
Read LessJOB PURPOSE:
Manage all leasing and marketing efforts of the community. Oversees the Leasing staff and should be able to assist the Community Manager with all day-to-day operations of leasing office.
PRIMARY DUTIES & RESPONSIBILITIES:
Will always include those specifically assigned by the immediate supervisor.
Assist the Community Manager with oversight of the leasing team and training and ensure all company standards are being followed
Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed
Maintain lease files and computer records for the community
Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance
Coordinate the renewal program and ensure that all residents are contacted through the renewal process
Conduct a monthly market survey and recommend pricing changes
Follow up with the leasing team to insure deadlines and standards are upheld.
Maintain the integrity of all social media outlets for community.
Suggest marketing recommendations and implement plan to achieve leasing goals.
Perform administrative duties as assigned by the Community Manager
Actively support the Community Manager and learn the job of the Community Manager to be able to effectively manage the community in the Community Manager’s absence
Specific Responsibilities
Daily/Weekly
E-mail: Monitor community’s emails and follow-up to ensure all leads and resident emails are being responded to in a timely manner.
Phone: Train Leasing Consultants on proper phone etiquette and monitor all voicemails are answered in timely manner.
Prospect Handling: Train Leasing Consultants on how to greet, tour, and lease to prospects that visit the community’s leasing office. Assistant Community Manager must make sure there is always office coverage available to work with prospects.
Leases: Verify all lease paperwork that is completed by Leasing Consultants. Review all leases and approve those that meet community’s rental criteria. Note that Yardi entry can be delegated to Leasing Consultants once they are trained however the approval is to be completed by the Assistant Community Manager only.
Yardi Data: The leasing consultants enter traffic, follow up, work-orders, and leases while the Assistant Community Manager ensures the integrity of the Yardi data.
Approvals/Renewals: Review pending leases daily and approve/execute applicable prospects on Yardi. (Note that this should not be delegated to Leasing Associates.) Update renewal lease information once lease is received from leasing consultant.
Marketing: Plan and carry out all campus events, promotions, print and online advertising. Keep Marketing Calendar up to date with all community events, promotions, and price changes.
Renewal Season: Maintain the renewal notebook as activity occurs. Delegate responsibilities of contacting current residents to Leasing Consultants.
Goal Board: Maintain the community’s goal board and fill in properly as leasing occurs.
Work orders: Ensure work orders are entered into Yardi correctly. Actual entry can be delegated to leasing and maintenance. Ensure ALL work orders are called back.
Community Events: Regularly check in with staff to ensure all advertising and event planning is being completed.
Monthly
Leasing/Marketing
Review tour route, current availability, and leasing objectives with Leasing Consultants to train on the most successful techniques.
Market Survey: Complete the survey and maintain relationship with competitors. Delegate to seasoned leasing consultants occasionally.
Plan and order print ads to coordinate with advertising schedule and uphold relationships with publications.
Follow-Up Program: Check Leasing Consultants’ prospect notebooks & Yardi monthly to ensure procedures are being followed.
Complete Leasing Consultants work schedule each month.
Track all leasing activity, availability, and collaborate with leasing consultants to complete roommate matching for incoming residents.
Resident and Promotional Events
Review leasing team schedule to ensure office coverage and all marketing needs are met.
Provide revisions when necessary for Promotion Summary Forms and ensure deadlines are documents are completed in timely manner.
Make sure leasing team is updating community’s website regularly and according to standards.
Visit the community events to support the team in their efforts. Confirm all events are carried out as they were planned and documented by the Promotion Summary Form.
Oversee the production and distribution of the community newsletter.
Approve all social media communication before it is published.
Move-Out/Move-In
Roommate Matching: Work with entire leasing team and Community Manager to place residents in future apartment locations based on their roommate requests and preferences.
Resident Communication: Assist the Community Manager with all Move-in and Move-out related communications to residents and guarantors.
Move-out Process: Ensure that all administrative office procedures for Move-out follow IAC’s standards. Train staff on proper procedure and are prepared to answer customer questions.
Move-in Packets: Oversee the production of move-in packets, utilizing the office staff to help assemble packets.
Inspection Forms: Organize Inspection forms, post move in/out and summarize issues so that Community Manager can review with maintenance staff.
Audit: Conduct an audit on 100% of the lease files to ensure that proper documentation has been collected and maintained at least one month prior to move in. Conduct Yardi audit one month following to ensure resident & guarantor contact is correct.
Move-in Day: Work side-by-side with Community Manager to plan move-in day; traffic flow, check-in process, vendor fair, & maintenance table.
Ongoing
Train all staff members on proper leasing techniques and resident service
Evaluate unit prices in accordance with the market and budgeted goals
Oversight of resident services and activities, including supervision of leasing program
Assistant Managers who are well established should assist Community Managers in the overall operation of the property and seek training and guidance to manage the following areas and to allow for promotion:
Supervise and motivate leasing staff
Conduct weekly meetings with leasing staff
Ensure that the onsite staff provides the highest level of service to residents
Develop an annual marketing plan and conduct marketing reviews on a monthly basis
Approve all invoices for expenses and submit invoices in a timely manner
QUALIFICATIONS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percentage, pro-rations, occupancy averages, and rents per square foot.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with residents in a proactive, professional manner so as to reduce conflicts and uncertainty in a relatively quick manner.
High degree of professionalism and demeanor resulting from previous property management or leasing experience
Good communication and listening skills
Excellent customer service and negotiation skills
Able to lead, manage and train others
Patient, even-tempered and works well under pressure
Able to be an effective team player and interacts well with others
Organized and detail-oriented
Firm, fair and consistent
Effective time management skills
Able to maintain confidentiality
Able to follow directions from a supervisor
Able to understand and follow posted work rules and procedures
Able to accept constructive criticism
Able to work weekends or overtime as job requires
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:
Knowledgeable in Microsoft Word/Excel/Entrata
CERTIFICATES, LICENSES, REGISTRATIONS:
None
BUDGET RESPONSIBILITY:
Check (_) all appropriate functions that apply to this job.
_ Develop the budget and/or make recommendations that affect the allocation of funds.
_ Administer the budget and/or make expenditure decisions once the budget has been approved.
_ Monitor the budget and/or track the budget once it has been adopted.
X Coordinate the budget and/or participate in the data collection and organization of budget materials.
JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).
Cooperation, Influence, Teamwork & Business Relationships – 25%
□ Collaboration & Teamwork – 20%
□ Cooperation – 20%
□ Customer Service – 20%
□ Influence – 20%
□ Internal/External Relationships – 20%
Decision Making/Initiative – 25%
□ Analytical & Problem Solving – 16.67%
□ Decisive – 16.67%
□ Practical Judgment – 16.67%
□ Action-Oriented – 16.67%
□ Confidence & Risk Taking – 16.67%
□ Effort & Self Development – 16.67%
Job Knowledge and/or Job Specific Skills – 25%
□ Job Knowledge – 16.67%
□ Multi-Tasking – 16.67%
□ Reporting – 16.67%
□ Work Quality – 16.67%
□ Work Quantity – 16.67%
□ Creativity & Productivity – 16.67%
Professional/Technical/Communication Skills – 25%
□ Ethics & Values – 14.29%
□ Integrity – 14.29%
□ Perseverance& Determination – 14.29%
□ Reliability & Punctuality – 14.29%
□ Time Management– 14.29%
□ Approachability & Composure – 14.29%
□ Verbal & Written Communication – 14.29%
SUPERVISORY RESPONSIBILITY:
Does this job have supervisory responsibilities? No
Powered by JazzHR
FMOvfqb93G
Read LessJOB PURPOSE:
Our student housing community in Lubbock, Texas is hiring for a Part-Time Leasing Consultant!
Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.
PRIMARY DUTIES & RESPONSIBILITIES:
Will always include those specifically assigned by the immediate supervisor.
Provide excellent service to all residents, prospects, and visitors to the community.
Effectively lease apartments in accordance with occupancy goals.
Follow Fair Housing Standards in all dealings with prospects and residents.
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
Conduct the application review for each lease including credit and income verifications and background checks.
Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
Ensure the condition of leased apartments prior to move-in, including a final inspection.
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
Complete all tasks necessary to successfully operate the leasing office.
Specific Responsibilities:
Daily/Weekly:
Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.
Answer all phone calls, emails, and voicemails that come in throughout the day.
Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.
Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.
Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.
Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
Renewals: complete renewal effort tasks as necessary.
Monthly/On-Going:
Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.
Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
TURN:
Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.
Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:
Enter gate codes, distribute parking decals.
Obtain utility hook-up verification from resident (or no mail key).
Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).
Confirm Resident Contact Information & Demographics in Entrata
QUALIFICATIONS:
Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
Excellent customer service, sales, and negotiation skills.
Good communication and listening skills.
Able to speak effectively before groups of customers or employees of organization.
Able to read and understand lease documents.
Able to be an effective team player and interact well with others.
Organized and detail oriented.
Patient, even-tempered and works well under pressure.
Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
Able to write routine reports and correspondence.
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Effective time management skills.
Able to maintain confidentiality.
Able to follow directions from a supervisor.
Able to understand and follow posted work rules and procedures.
Able to accept constructive criticism.
Able to work weekends or overtime as job requires.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:
Knowledgeable in Microsoft Word and Excel.
Knowledge in Entrata preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
None
JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).
Cooperation, Influence, Teamwork & Business Relationships – 25%
□ Collaboration & Teamwork – 20%
□ Cooperation – 20%
□ Customer Service – 20%
□ Influence – 20%
□ Internal/External Relationships – 20%
Decision Making/Initiative – 25%
□ Analytical & Problem Solving – 16.67%
□ Decisive – 16.67%
□ Practical Judgment – 16.67%
□ Action-Oriented – 16.67%
□ Confidence & Risk Taking – 16.67%
□ Effort & Self Development – 16.67%
Job Knowledge and/or Job Specific Skills – 25%
□ Job Knowledge – 16.67%
□ Multi-Tasking – 16.67%
□ Reporting – 16.67%
□ Work Quality– 16.67%
□ Work Quantity – 16.67%
□ Creativity & Productivity – 16.67%
Professional/Technical/Communication Skills – 25%
□ Ethics & Values – 14.29%
□ Integrity – 14.29%
□ Perseverance& Determination – 14.29%
□ Reliability & Punctuality – 14.29%
□ Time Management – 14.29%
□ Approachability & Composure – 14.29%
□ Verbal & Written Communication – 14.29%
WORKING ENVIRONMENT AND PHYSICAL DEMANDS:
Check (□) one or more of the following that best describes the environment and types of exposures of the job:
X Office environment X Outdoors environment
_ Mechanical facility X Changing weather conditions
_ Toxic or caustic chemicals _ Odors or fumes
_ Electrical current _ Loud machine/Equipment noise
_Above ground level _ Confining spaces
Physical Demands:
Over 2/3 Time
Between 1/3 and 2/3
Under 1/3
Walking
X
Sitting
X
Standing
X
Climb or balance
X
Lifting under 10 lbs.
X
Lifting over 10 lbs.
X
Reach with hands & arms
X
Stoop, kneel, crouch or crawl
X
Talk or hear X
Travel Outside the area
X
SUPERVISORY RESPONSIBILITY:
Does this job have supervisory responsibilities? No
Powered by JazzHR
wN3TROpvM9
Read LessJOB PURPOSE:
Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.
PRIMARY DUTIES & RESPONSIBILITIES:
Will always include those specifically assigned by the immediate supervisor.
Provide excellent service to all residents, prospects, and visitors to the community.
Effectively lease apartments in accordance with occupancy goals.
Follow Fair Housing Standards in all dealings with prospects and residents.
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
Conduct the application review for each lease including credit and income verifications and background checks.
Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
Ensure the condition of leased apartments prior to move-in, including a final inspection.
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
Complete all tasks necessary to successfully operate the leasing office.
Specific Responsibilities:
Daily/Weekly:
Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.
Answer all phone calls, emails, and voicemails that come in throughout the day.
Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.
Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.
Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.
Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
Renewals: complete renewal effort tasks as necessary.
Monthly/On-Going:
Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.
Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
TURN:
Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.
Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:
Enter gate codes, distribute parking decals.
Obtain utility hook-up verification from resident (or no mail key).
Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).
Confirm Resident Contact Information & Demographics in Entrata
QUALIFICATIONS:
Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
Excellent customer service, sales, and negotiation skills.
Good communication and listening skills.
Able to speak effectively before groups of customers or employees of organization.
Able to read and understand lease documents.
Able to be an effective team player and interact well with others.
Organized and detail oriented.
Patient, even-tempered and works well under pressure.
Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
Able to write routine reports and correspondence.
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Effective time management skills.
Able to maintain confidentiality.
Able to follow directions from a supervisor.
Able to understand and follow posted work rules and procedures.
Able to accept constructive criticism.
Able to work weekends or overtime as job requires.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:
Knowledgeable in Microsoft Word and Excel.
Knowledge in Entrata preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
None
JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).
Cooperation, Influence, Teamwork & Business Relationships – 25%
□ Collaboration & Teamwork – 20%
□ Cooperation – 20%
□ Customer Service – 20%
□ Influence – 20%
□ Internal/External Relationships – 20%
Decision Making/Initiative – 25%
□ Analytical & Problem Solving – 16.67%
□ Decisive – 16.67%
□ Practical Judgment – 16.67%
□ Action-Oriented – 16.67%
□ Confidence & Risk Taking – 16.67%
□ Effort & Self Development – 16.67%
Job Knowledge and/or Job Specific Skills – 25%
□ Job Knowledge – 16.67%
□ Multi-Tasking – 16.67%
□ Reporting – 16.67%
□ Work Quality– 16.67%
□ Work Quantity – 16.67%
□ Creativity & Productivity – 16.67%
Professional/Technical/Communication Skills – 25%
□ Ethics & Values – 14.29%
□ Integrity – 14.29%
□ Perseverance& Determination – 14.29%
□ Reliability & Punctuality – 14.29%
□ Time Management – 14.29%
□ Approachability & Composure – 14.29%
□ Verbal & Written Communication – 14.29%
WORKING ENVIRONMENT AND PHYSICAL DEMANDS:
Check (□) one or more of the following that best describes the environment and types of exposures of the job:
X Office environment X Outdoors environment
_ Mechanical facility X Changing weather conditions
_ Toxic or caustic chemicals _ Odors or fumes
_ Electrical current _ Loud machine/Equipment noise
_Above ground level _ Confining spaces
Physical Demands:
Over 2/3 Time
Between 1/3 and 2/3
Under 1/3
Walking
X
Sitting
X
Standing
X
Climb or balance
X
Lifting under 10 lbs.
X
Lifting over 10 lbs.
X
Reach with hands & arms
X
Stoop, kneel, crouch or crawl
X
Talk or hear X
Travel Outside the area
X
SUPERVISORY RESPONSIBILITY:
Does this job have supervisory responsibilities? No
Powered by JazzHR
NxztG7Kjwl
Read Less