Powered by JazzHR
nRMiEfNz9n
Read LessJob Purpose:
Our Student Housing Community in Knoxville, TN is hiring for a Community Manager!
The Community Manager position encompasses a wide range of duties. The Associate is responsible for the operations and management of the property, which represents a major investment by the Company.
Primary Duties & Responsibilities:
Will always include those specifically assigned by the immediate supervisor.
Prepare and implement a business-marketing plan for the property each year including marketing occupancy goalsProject expenses and obtain approval prior to any expense overageResponsible for maintaining budgeted occupancy levels at budgeted rental ratesPrepare and monitor operating budget and report on status of property such as variance and occupancy reports on a monthly basisResponsible for achieving the highest possible NOI through effective cost control and maximizing revenueCollect specified rents, delinquent rents, and file evictions as necessary Direct deposit accounting functions including invoicing residents and submitting requests for refund checks.Conduct regular training and weekly meetings for all staff membersArrange for alterations, maintenance upkeep, and/or reconditioning of property as needed and approved by Regional ManagerSupervise maintenance of buildings and grounds to ensure community is kept up to highest standardResponsible for the hiring, training, and retention of leasing consultants, maintenance, groundkeeper personnel, onsite management personnel, and security if requiredPerform subordinate associates’ performance evaluationsWork with Human Resources regarding associate welfare, benefits, and any required disciplinary action of subordinatesArrange for and approve purchasing of supplies, services, and goods for use on property. Work with Regional Manager and Regional Maintenance Supervisor on specifications and contracts for major repairs.Attend to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc.Develop and implement resident retention, marketing, and advertising programsRespond to after hours or emergency calls as necessary.Work to maintain integrity of community and its employees by monitoring all output; community events, communication to residents/guarantors, social media, and overall community appearance.Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly.Perform Assistant Manager, Account Manager, and Leasing Consultant job as neededAssist with eviction of residents in compliance with court order and directions from LawyerCreate a positive environment for the staff and promotes a quality living experience for the residentsUnderstand, comply with, and enforce the Company Safety Policies & Fair Housing LawsProvide recommendations for capital improvements and manage completion of work with approvals given by CompanyMaintain market knowledge and relationships with competitors. Complete market survey monthly.Organize & implement a successful plan for community Move-In and Move-Outs both throughout the year and during the main summer turnover of lease contracts.Delegate Entrata data entry to staff for completion of traffic leads, follow up, work orders, leasing applications, and resident data. Ensure the integrity of the data.Qualifications:
Ability to read, analyze, and interpret general business periodicals, professional journals, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general publicAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, rent per square foot and other basic algebraic functions. Ability to read and understand operating statements and budgetsAbility to solve practical problems and deal with a variety of frequently conflicting priorities and distractions while keeping the community running smoothly. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to deal with residents in an empathetic, professional manner. A good understanding of customer service concepts and applicability will be necessary in this roleComposure/ability to function in time of crisis or emergency situationsComputer literateKnowledgeable in Microsoft Word/Excel/EntrataHigh degree of professionalism and demeanorEven temperedTeam playerFlexiblePatientHave an open mindOrganizedDetail orientedFirm, fair and consistentGood listening skillsGood communication skillsTime management skillsNegotiation skillsExcellent customer service skillsAble to work weekends when neededAble to work overtime as job requiresAble to maintain confidentialityAble to follow directions from a supervisorAble to interact well with othersAble to understand and follow posted work rules and proceduresAble to accept constructive criticismAble to lead and manage othersEducation and Experience Requirements:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience; or equivalent combination of education and experience.Other and/or Preferred Education/Experience:
NoneCertificates, Licenses, Registrations:
NoneBudget Responsibility:
Check (□) all appropriate functions that apply to this job.
X Develop the budget and/or make recommendations that affect the allocation of funds.
X Administer the budget and/or make expenditure decisions once the budget has been approved.
X Monitor the budget and/or track the budget once it has been adopted.
X Coordinate the budget and/or participate in the data collection and organization of budget materials.
Job Performance and Success Factor Requirements: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).
Business Management & Organizational Development – 16.67%
□ Accountability – 20%
□ Adaptability – 20%
□ Alignment & Creating Synergy – 20%
□ Hierarchal Relationships – 20%
□ Setting Standards & Company Advocacy – 20%
Cooperation, Influence, Teamwork & Business Relationships – 16.67%
□Collaboration & Teamwork – 20%
□ Cooperation – 20%
□ Customer Service – 20%
□ Influence – 20%
□ Internal/External Relationships – 20%
Decision Making/Initiative – 16.67%
□ Analytical & Problem Solving – 16.67%
□ Decisive – 16.67%
□ Practical Judgment – 16.67%
□ Action-Oriented – 16.67%
□ Confidence & Risk Taking – 16.67%
□ Effort & Self Development – 16.67%
Staff Management & Development – 16.67%
□ Acknowledgement & Compassion – 16.67%
□ Associate Development – 16.67%
□ Delegation – 16.67%
□ Effective Recruiting and Retention – 16.67%
□ Managing Diversity - 16.67%
□ Performance Management & Review – 16.67%
Job Knowledge and/or Job Specific Skills – 16.67%
□ Job Knowledge – 16.67%
□ Marketing – 16.67%
□ Reporting – 16.67%
□ Resident Relations – 16.67%
□ Cost Control – 16.67%
□ Safety & Productivity – 16.67%
Professional/Technical/Communication Skills – 16.67%
□ Ethics & Values – 14.29%
□ Integrity – 14.29%
□ Perseverance& Determination – 14.29%
□ Reliability & Punctuality – 14.29%
□ Time Management & Multi-Tasking – 14.29%
□ Approachability & Composure – 14.29%
□ Verbal & Written Communication – 14.29%
Working Environment and Physical Demands:
Check (□) one or more of the following that best describes the environment and types of exposures of the job:
X Office environment X Outdoors environment
□ Mechanical facility X Changing weather conditions
□ Toxic or caustic chemicals □ Odors or fumes
□ Electrical current □ Loud machine/Equipment noise
□ Above ground level □ Confining spaces
Physical Demands: Check all that apply.
Over 2/3 Time
Between 1/3 and 2/3
Under 1/3
Walking
X
Sitting
X
Standing
X
Climb or balance
X
Lifting under 10 lbs.
X
Lifting over 10 lbs.
X
Reach with hands & arms
X
Stoop, kneel, crouch or crawl
X
Talk or hear X
Travel Outside the area
X
Supervisory Responsibility:
Does this job have supervisory responsibilities? __X___Yes _____No
Are there subordinate supervisors reporting to this job? __X___Yes _____No
Total employees directly and indirectly supervised by this position:
□ None X 1 to 10 □ 11 to 25
□ 26 to 50 □ 51 to 100 □ Other
Check (□) one or more of the following for which you are the decision-maker, including decisions that also must be approved by the next level of management.
X Hire/fire X Approve time off
X Discipline X Approve work and work product of others
X Promote X Set department policies
X Interview job applicants X Assign/delegate work to others
X Formally train others X Demotion decisions
X Give instructions to others X Evaluate the work of others
Powered by JazzHR
jh2g2vq01K
Read LessPowered by JazzHR
inPGcob2eX
Read LessAbout University Partners
University Partners provides best-in-class student housing across the country, focusing on service, community experience, and operational excellence. Our teams create environments where students feel supported, safe, and proud to call home.
Powered by JazzHR
ZetZ4KqMQx
Read LessUniversity Partners is a student housing management company focused on delivering well-maintained communities, responsive service, and a positive resident experience. Our maintenance teams play a critical role in keeping our communities safe, clean, and operating at a high standard.
Job purposeThe Maintenance Technician supports the daily maintenance operations of the community, including service requests, unit turns, inspections, and grounds upkeep. Depending on community size, this role may report directly to the Maintenance Supervisor or work alongside an Assistant Maintenance Supervisor.
Primary duties and responsibilitiesThis role will always include tasks assigned by the immediate supervisor and generally includes the following:
Provide excellent service to residents, guests, employees, and contractors • Complete routine service requests within 24 hours, as directedMaintain the overall cleanliness and condition of the communitySupport unit turns, make-ready preparation, and move-in readiness • Maintain the maintenance shop according to company policyCommunicate maintenance issues and concerns to the Maintenance Supervisor and Community ManagerAssist with additional tasks as directed by the Maintenance SupervisorDaily and Weekly OperationsMeet daily with the Maintenance Supervisor to review work orders and assignmentsComplete assigned work orders and document completion per policy • Walk common areas daily prior to 9:00 AM to identify maintenance, safety, or cleanliness issuesPerform peak-day trash pickup and breezeway cleanliness checks as directedSpot clean model units and vacant units dailyChange locks and complete key change-outs as scheduled and documented • Maintain accurate timekeeping and obtain approval prior to working overtimeParticipate in on-call rotation during non-business hours, as requiredSupport pool maintenance and chemical logging per local code when applicableMonitor maintenance inventory and notify the Maintenance Supervisor of supply needsProvide weekend coverage per established schedulesInspections, preventative maintenance, and safetyPerform preventative maintenance tasks per the monthly maintenance calendarComplete scheduled inspections including breezeway, safety, trip hazard, and car checks • Attend monthly safety meetings and follow all safety policies and proceduresAssist with quarterly unit inspections and HVAC filter replacementsMaintain required OSHA, EPA, and MSDS logs as directedSupport equipment inventory verification and report missing or damaged itemsMove-in and move-out support - Assist vendors during unit turns and communicate progress or concerns Complete unit punch lists as directedEnsure units meet readiness standards prior to move-inQualificationsWorking knowledge of electrical, plumbing, HVAC, and basic constructionGeneral mechanical aptitude with willingness to learnStrong customer service, communication, and listening skillsAbility to follow written and verbal instructions • Effective time management and organizational skillsAbility to work independently and as part of a teamProfessional demeanor and positive attitude • Must have own basic maintenance toolsAbility to climb ladders, work at heights, and lift or carry heavy loadsAvailability for weekends, overtime, and on-call rotations as requiredEducation and ExperienceHigh school diploma or GED required1–3 months of related maintenance experience or training preferred, or equivalent combination of education and experienceCertifications and licensesHVAC certification as required by local regulationsValid driver’s license and proof of insuranceWork environment and physical requirementsThis role includes work in office, outdoor, and mechanical environments and may involve exposure to changing weather conditions, chemicals, odors, electrical current, loud equipment, elevated work areas, and confined spaces. The position requires frequent walking, standing, climbing, lifting, reaching, bending, and clear verbal communication.
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
Powered by JazzHR
3Y2iRPUGXH
Read LessAbout University Partners
University Partners is a vertically integrated student housing investment, development, and management firm with a nationwide portfolio. We specialize in creating high-performing student communities through thoughtful design, operational excellence, and strong local leadership. As we continue to grow, we’re looking for leaders who thrive in fast-paced environments and want to build something from the ground up.
Position Overview
The New Development Community Manager is responsible for leading all onsite operations for a newly developed student housing community from pre-opening through stabilization. This role plays a critical part in driving lease-up performance, building the onsite team, and establishing operational standards that support long-term success.
This position requires a hands-on, adaptable leader who can manage competing priorities, partner cross-functionally, and deliver results during a high-growth phase.
Qualifications
3+ years of experience as a Community Manager in student housing environmentPrior lease-up experience is requiredProven ability to lead teams in fast-paced, seasonal leasing environmentsStrong understanding of student leasing cycles, operational execution, and financial performanceExperience with property management systems such as Entrata or similarStrong communication, organization, and problem-solving skillsAbility to adapt quickly and lead through change
Key Responsibilities
Lease-Up & Student Housing Operations
Lead pre-opening and lease-up efforts, including readiness planning, staffing, and operational setupExecute leasing strategies to meet occupancy, pre-leasing, and revenue goals aligned with the academic calendarMonitor leasing performance, traffic, conversion, and pricing trends; adjust strategy in real timePartner with marketing teams on outreach, events, and campus engagement initiativesTeam Leadership & Staffing
Recruit, hire, train, and manage onsite teams including Leasing Consultants and Maintenance staffEstablish performance expectations, schedules, and accountability across the teamCoach team members on student-focused leasing, customer service, and resident engagementFinancial & Administrative Oversight
Manage operating budgets, expenses, and revenue in alignment with ownership expectationsReview financial reports, rent rolls, and variance explanations; recommend corrective actionsEnsure accurate leasing data, resident files, and reporting within property management systemsResident Experience & Risk Management
Oversee resident relations, service standards, and issue resolution in a student environmentEnsure compliance with Fair Housing, student housing regulations, and company policiesMaintain a safe, well-managed community during peak leasing and move-in periodsCross-Functional Collaboration
Partner with Development, Construction, Asset Management, and Regional leadership during transition from build to operationsCoordinate vendors, service providers, and campus-facing partnersServe as the primary onsite representative for internal stakeholders and ownership
Why Join University Partners
Powered by JazzHR
SOCIrIRNU1
Read LessNew Development Lease Up Manager - Must Have Student Housing Experience
About University Partners
University Partners is a vertically integrated student housing investment, development, and management firm with a nationwide portfolio. We specialize in creating high-performing student communities through thoughtful design, operational excellence, and strong local leadership. As we continue to grow, we’re looking for leaders who thrive in fast-paced environments and want to build something from the ground up.
Position Overview
The New Development Community Manager is responsible for leading all onsite operations for a newly developed student housing community from pre-opening through stabilization. This role plays a critical part in driving lease-up performance, building the onsite team, and establishing operational standards that support long-term success.
This position requires a hands-on, adaptable leader who can manage competing priorities, partner cross-functionally, and deliver results during a high-growth phase.
Qualifications
3+ years of experience as a Community Manager in student housing environmentPrior lease-up experience is requiredProven ability to lead teams in fast-paced, seasonal leasing environmentsStrong understanding of student leasing cycles, operational execution, and financial performanceExperience with property management systems such as Entrata or similarStrong communication, organization, and problem-solving skillsAbility to adapt quickly and lead through change
Key Responsibilities
Lease-Up & Student Housing Operations
Lead pre-opening and lease-up efforts, including readiness planning, staffing, and operational setupExecute leasing strategies to meet occupancy, pre-leasing, and revenue goals aligned with the academic calendarMonitor leasing performance, traffic, conversion, and pricing trends; adjust strategy in real timePartner with marketing teams on outreach, events, and campus engagement initiativesTeam Leadership & Staffing
Recruit, hire, train, and manage onsite teams including Leasing Consultants and Maintenance staffEstablish performance expectations, schedules, and accountability across the teamCoach team members on student-focused leasing, customer service, and resident engagementFinancial & Administrative Oversight
Manage operating budgets, expenses, and revenue in alignment with ownership expectationsReview financial reports, rent rolls, and variance explanations; recommend corrective actionsEnsure accurate leasing data, resident files, and reporting within property management systemsResident Experience & Risk Management
Oversee resident relations, service standards, and issue resolution in a student environmentEnsure compliance with Fair Housing, student housing regulations, and company policiesMaintain a safe, well-managed community during peak leasing and move-in periodsCross-Functional Collaboration
Partner with Development, Construction, Asset Management, and Regional leadership during transition from build to operationsCoordinate vendors, service providers, and campus-facing partnersServe as the primary onsite representative for internal stakeholders and ownership
Why Join University Partners
Powered by JazzHR
C5oJE8YbzW
Read LessJOB PURPOSE:
Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.
PRIMARY DUTIES & RESPONSIBILITIES:
Will always include those specifically assigned by the immediate supervisor.
Provide excellent service to all residents, prospects, and visitors to the community.
Effectively lease apartments in accordance with occupancy goals.
Follow Fair Housing Standards in all dealings with prospects and residents.
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
Conduct the application review for each lease including credit and income verifications and background checks.
Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
Ensure the condition of leased apartments prior to move-in, including a final inspection.
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
Complete all tasks necessary to successfully operate the leasing office.
Specific Responsibilities:
Daily/Weekly:
Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.
Answer all phone calls, emails, and voicemails that come in throughout the day.
Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.
Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.
Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.
Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
Renewals: complete renewal effort tasks as necessary.
Monthly/On-Going:
Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.
Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
TURN:
Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.
Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:
Enter gate codes, distribute parking decals.
Obtain utility hook-up verification from resident (or no mail key).
Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).
Confirm Resident Contact Information & Demographics in Entrata
QUALIFICATIONS:
Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
Excellent customer service, sales, and negotiation skills.
Good communication and listening skills.
Able to speak effectively before groups of customers or employees of organization.
Able to read and understand lease documents.
Able to be an effective team player and interact well with others.
Organized and detail oriented.
Patient, even-tempered and works well under pressure.
Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
Able to write routine reports and correspondence.
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Effective time management skills.
Able to maintain confidentiality.
Able to follow directions from a supervisor.
Able to understand and follow posted work rules and procedures.
Able to accept constructive criticism.
Able to work weekends or overtime as job requires.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:
Knowledgeable in Microsoft Word and Excel.
Knowledge in Entrata preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
None
Powered by JazzHR
3NwNtdGVi5
Read LessAbout University Partners
University Partners provides best-in-class student housing across the country, focusing on service, community experience, and operational excellence. Our teams create environments where students feel supported, safe, and proud to call home.
Powered by JazzHR
fZb1oPOzui
Read LessJOB PURPOSE:
Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.
PRIMARY DUTIES & RESPONSIBILITIES:
Will always include those specifically assigned by the immediate supervisor.
Provide excellent service to all residents, prospects, and visitors to the community.
Effectively lease apartments in accordance with occupancy goals.
Follow Fair Housing Standards in all dealings with prospects and residents.
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
Conduct the application review for each lease including credit and income verifications and background checks.
Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
Ensure the condition of leased apartments prior to move-in, including a final inspection.
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
Complete all tasks necessary to successfully operate the leasing office.
Specific Responsibilities:
Daily/Weekly:
Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.
Answer all phone calls, emails, and voicemails that come in throughout the day.
Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.
Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.
Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.
Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
Renewals: complete renewal effort tasks as necessary.
Monthly/On-Going:
Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.
Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
TURN:
Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.
Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:
Enter gate codes, distribute parking decals.
Obtain utility hook-up verification from resident (or no mail key).
Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).
Confirm Resident Contact Information & Demographics in Entrata
QUALIFICATIONS:
Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
Excellent customer service, sales, and negotiation skills.
Good communication and listening skills.
Able to speak effectively before groups of customers or employees of organization.
Able to read and understand lease documents.
Able to be an effective team player and interact well with others.
Organized and detail oriented.
Patient, even-tempered and works well under pressure.
Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
Able to write routine reports and correspondence.
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Effective time management skills.
Able to maintain confidentiality.
Able to follow directions from a supervisor.
Able to understand and follow posted work rules and procedures.
Able to accept constructive criticism.
Able to work weekends or overtime as job requires.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:
Knowledgeable in Microsoft Word and Excel.
Knowledge in Entrata preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
None
JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).
Cooperation, Influence, Teamwork & Business Relationships – 25%
□ Collaboration & Teamwork – 20%
□ Cooperation – 20%
□ Customer Service – 20%
□ Influence – 20%
□ Internal/External Relationships – 20%
Decision Making/Initiative – 25%
□ Analytical & Problem Solving – 16.67%
□ Decisive – 16.67%
□ Practical Judgment – 16.67%
□ Action-Oriented – 16.67%
□ Confidence & Risk Taking – 16.67%
□ Effort & Self Development – 16.67%
Job Knowledge and/or Job Specific Skills – 25%
□ Job Knowledge – 16.67%
□ Multi-Tasking – 16.67%
□ Reporting – 16.67%
□ Work Quality– 16.67%
□ Work Quantity – 16.67%
□ Creativity & Productivity – 16.67%
Professional/Technical/Communication Skills – 25%
□ Ethics & Values – 14.29%
□ Integrity – 14.29%
□ Perseverance& Determination – 14.29%
□ Reliability & Punctuality – 14.29%
□ Time Management – 14.29%
□ Approachability & Composure – 14.29%
□ Verbal & Written Communication – 14.29%
WORKING ENVIRONMENT AND PHYSICAL DEMANDS:
Check (□) one or more of the following that best describes the environment and types of exposures of the job:
X Office environment X Outdoors environment
_ Mechanical facility X Changing weather conditions
_ Toxic or caustic chemicals _ Odors or fumes
_ Electrical current _ Loud machine/Equipment noise
_Above ground level _ Confining spaces
Physical Demands:
Over 2/3 Time
Between 1/3 and 2/3
Under 1/3
Walking
X
Sitting
X
Standing
X
Climb or balance
X
Lifting under 10 lbs.
X
Lifting over 10 lbs.
X
Reach with hands & arms
X
Stoop, kneel, crouch or crawl
X
Talk or hear X
Travel Outside the area
X
SUPERVISORY RESPONSIBILITY:
Does this job have supervisory responsibilities? No
Powered by JazzHR
s8M5L7XiyB
Read Less