The Patient Care Technician provides nursing staff support in the areas of patient care delivery, clerical functions, and organization of the unit environment, as well as set-up and maintenance of equipment. The emphasis on each of these areas will depend on the unit assigned.
Essential Duties:Patient Satisfaction: Responds to patient call within 10 minutes. Anticipates pts needs. Proactively makes rounds to reduce patient calls. Maintains positive behaviors toward patients and visitors. Smiles and is pleasant during all interactions. Provides RN with necessary data related to patient assessment. Contributes input into the patient's plan of care and accurately implements interventions on the patient's plan of care, in collaboration with the RN.Performs essential skills which contribute to positive patient outcomes per routing, MD orders, and RN direction. Vitals. Daily weight. I & O. Hygiene: bath, peri-care, oral care, HS care, hair care. Maintains clear and organized patient rooms. Assist with meals/feeding. Ambulation/mobility; turn bed patients every 2 hours, transfers from bed to chair. Provides fresh water at beginning and end of shift and prn. Appropriately prioritizes patient needs.Safety: Ensures safe physical environment and ensures safe operation of patient-care equipment. Call light/telephone with reach. Floors clear of fall hazards. Maintains uncluttered and easy access to bathroom, ambulation, and emergency equipment. Commodes. Walkers. Shower chairs. IV poles. Beds. Tables/Chairs.Documentation: Documents all care provided, including vital signs, intake and output, meal percentages, equipment used, and patient care.Communication: Makes presence known before entering a room or private area. Identifies/introduces self to patient and visitors. Explains plan of care to the patient. Does not engage in inappropriate discussions regarding other patients and unit operations. Knows and utilizes all computerized systems to send messages, document care, and communicate patient/unit needs to various departments. Knows and follows line of communication within the department. Reports to RN/Charge Nurse pertinent information/significant change in patient condition/patient and family concerns and patient refusal of care in a timely manner. Reports to RN/Charge Nurse patient's inability to perform self-care and describes actions taken which were ineffective. Actively collaborates with the RN at the beginning and throughout the shift regarding patient care and data collection.Regulatory agency i.e.: Ensures that the unit is in continuous survey readiness. No food/drink in nurses station. No open containers in patient pantry. No outside food in patient refrigerator. No boxes etc. or floor. Staff refrigerator kept clean. Linens covered at all times. Keep fire door closed. Maintain clean/tidy nurses station, locker room, pantry.Maintain patient confidentialityEnsures confidentiality of patient records and other written informationPerforms other related duties as assigned.Required Qualifications:Req High school or equivalentReq Specialized/technical training Graduate from an accredited Certified Nursing Program. (*Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.)Req Ability to communicate effectively in English both verbally and in writing.Preferred Qualifications:Pref 1 year Experience in a health care settingRequired Licenses/Certifications:Req Certified Nursing Assistant (CA DPH) *Grandfathered from CNA Certification requirement, if hired/transferred prior to 8/2016.Req Basic Life Support (BLS) Healthcare Provider from American Heart AssociationReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)The hourly rate range for this position is $22.00 - $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
Notice of Non-discriminationEmployment EquityRead USC's Clery Act Annual Security ReportUSC is a smoke-free environmentDigital Accessibility Read LessThe monitor secretary functions as the department receptionist by answering calls, observing cardiac screens, and assisting with the administrative requirements for admitting and discharging patients from the department. The Monitor Secretary applies effective verbal and non-verbal communication skills to achieve organizational service goals of customer satisfaction and to support a positive work environment. The Monitor Secretary demonstrates the ability to function within an interdisciplinary team to promote optimal patient outcomes.
Essential Job Functions and Core Responsibilities:
The Monitor Secretary is accountable to the Charge Nurse, Nurse Manager, and/or the Director.Assists with transportation and/or discharge of patients and other indirect patient care duties as appropriate.Correctly interprets cardiac rhythms, conferring with appropriate resources on borderline cases. Communicates and documents changes in patient's cardiac rhythm with immediate communication to the RN of all significant changes. Runs strips per unit routine, PRN and in emergency situations.Correctly utilizes the hospital charge system and helps identify nursing charges.Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships.Effectively organizes and prioritizes workflow while maintaining a quiet, clean, and professional environment. Maintains unit supplies, forms, and manuals.Performs receptionist functions for the department. Answers all telephone lines and patient calls promptly and politely taking accurate messages as appropriate.Remains aware of current census and maintains accurate documentation on admissions, transfers, and discharges communicating changes in a timely manner.Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental and interdepartmental quality control, performance improvement, and quality planning activities.Uses the computer system for order entry and to assist the health team in obtaining needed information. Prints reports as required.Job Requirements:
Education:
Minimum (Required): High School Diploma or equivalent
Preferred (Not required): Prefer minimum of one-year secretarial experience in an acute care hospital setting, strongly preferred.
Licenses and Certifications:
Minimum (Required): Basic Life Support, Arrhythmia Certificate
Preferred (Not required):
Pay Transparency: The hourly rate range for this position is $21.00 $26.73. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
Read LessThe Monitor Secretary is accountable to the Charge Nurse, Nurse Manager, and/or the Director. Assists with transportation and/or discharge of patients and other indirect patient care duties as appropriate. Correctly interprets cardiac rhythms, conferring with appropriate resources on borderline cases. Communicates and documents changes in patient's cardiac rhythm with immediate communication to the RN of all significant changes. Runs strips per unit routine, PRN and in emergency situations. Correctly utilizes the hospital charge system and helps identify nursing charges. Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships. Effectively organizes and prioritizes workflow while maintaining a quiet, clean, and professional environment. Maintains unit supplies, forms, and manuals. Performs receptionist functions for the department. Answers all telephone lines and patient calls promptly and politely taking accurate messages as appropriate. Remains aware of current census and maintains accurate documentation on admissions, transfers, and discharges communicating changes in a timely manner. Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental and interdepartmental quality control, performance improvement, and quality planning activities. Uses the computer system for order entry and to assist the health team in obtaining needed information. Prints reports as required.
Job Qualifications
Education: Required High School or equivalent
Work Experience: Required 1 year Secretarial experience in an acute care hospital setting.
Knowledge, Skills and Abilities: Required
Ability to read, write, and speak English.Possess basic computer skills.Licenses/Certifications: Required
Basic Life Support (BLS) Healthcare Provider from American Heart AssociationArrhythmia CertificateJob Summary: The monitor secretary functions as the department receptionist by answering calls, observing cardiac screens, and assisting with the administrative requirements for admitting and discharging patients from the department. The Monitor Secretary applies effective verbal and non-verbal communication skills to achieve organizational service goals of customer satisfaction and to support a positive work environment. The Monitor Secretary demonstrates the ability to function within an interdisciplinary team to promote optimal patient outcomes.
Read LessThe Therapy Aide assists in all aspects of direct and indirect delivery of care to our patients. Under the direction of the Department Director, the Therapy Aide performs tasks delegated by the therapist, chief(s), or director. Major duties include assisting with patient scheduling, updating potential referrals from the surgery schedule, creating scheduling tags for new referrals, transcribing schedules, setting up and cleaning treatment areas, assisting with patient treatment, cleaning and maintaining equipment, stocking linens and supplies, performing clerical functions, communicating effectively, documenting as required, and completing other assigned activities.
Essential duties include assisting the Physical Therapist in treating patients, maintaining the patient's rights, working with the team to promote the highest quality patient care possible, identifying situations requiring a Physical Therapist's attention, obtaining information to have a current knowledge base for the patient population, understanding the use of office equipment, and reporting any unsafe equipment and/or condition.
Required qualifications include a high school diploma or equivalent, one year of experience in a Physical Therapy Department working in an aide position, the ability to follow oral and written instructions in English, and compliance with safety, hazardous waste, and infection control procedures. Preferred qualifications include a bachelor's degree in Health Sciences. Required licenses/certifications include Basic Life Support (BLS) Healthcare Provider from American Heart Association and Fire Life Safety Training (LA City).
Read LessEscorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information. Schedules diagnostic tests ordered by the physician as needed. Performs various office and clerical duties. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.
Essential Duties
Determines patient care needs and directs patients accordingly.Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flow.Prepares patients for examinations. Obtains and records vital signs.Ensures health care delivery areas are fully stocked, organized, cleaned, and disinfected.Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes, mails. Reads and prioritizes incoming mail. Handles or routes as appropriate.Ensures that physician orders for medications and treatments are implemented by the appropriate staff.Provides coverage/relief for co-workers. Communicates directly with co-workers the status of all patients when providing coverage.Assists the physician with exams and procedures.Records patient information in chart/EHR according to Joint Commission standards. Maintains a professional demeanor.Obtains blood sample specimens by venipuncture or capillary methods in response to requests for testing by clinicians, with appropriate consideration for the age of the patient.Receives and screens specimens with regard to acceptability as defined by established guidelines.Processes, distributes or packages all specimens received.Performs other duties as assigned.Required Qualifications
High school or equivalentSpecialized/technical training Graduate from an accredited school of Medical Assistant Certificate/Diploma program.Ability to communicate effectively in English both verbally and in writing.Required Licenses/Certifications
Basic Life Support (BLS) Healthcare Provider from American Heart AssociationFire Life Safety Training (LA City)Certification - Job Relevant Current Medical Laboratory Personnel License NV. Read LessThe Occupational Therapy Aide assists in all aspects of direct and indirect care delivery within the Occupational Therapy (OT) Department. Under the direction of the Director, Occupational Therapists, or department leadership, the aide performs delegated tasks to support patient care and departmental operations. Major responsibilities include assisting therapists with patient scheduling, preparing treatment areas, supporting patient treatment sessions, maintaining equipment and supplies, performing clerical duties, and ensuring a clean and safe environment.
Essential Duties:
Follows all safety procedures and hospital/department policies.Maintains patient rights, including privacy and confidentiality.Maintains a safe and organized environment.Supports high-quality patient care as part of the OT team.Recognizes situations requiring therapist intervention.Attends required in-services and maintains knowledge of patient populations served.Assists department leadership as requested within scope.Demonstrates basic understanding of therapeutic modalities used in OT.Maintains equipment and treatment areas in clean, orderly condition.Performs other duties as assigned.Required Qualifications:
High School or equivalent.1 year experience in an Occupational Therapy Department working in an aide position, utilizing modalities as indicated in the Major Functions, Duties and Responsibilities area.Ability to follow oral and written instructions in English and communicate effectively with patients, therapists, and staff.Ability to report patient concerns or operational issues to supervising therapists.Ability to understand and follow departmental policies and procedures.Demonstrates compliance with safety, infection control, and hazardous waste procedures.Uses proper body mechanics to prevent injury to self and patients.Able to work assigned shifts, weekends, and approved overtime.Adheres to all hospital and departmental policies, including emergency procedures.Preferred Qualifications:
Bachelor's Degree in Health Sciences field.Safe Patient Handling training or similar (Patient Lifting/Handling safety related).Required Licenses/Certifications:
Basic Life Support (BLS) Healthcare Provider from American Heart Association.Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).The hourly rate range for this position is $21.00 - $27.1.
Read LessAs a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness.
Essential Duties:
Clinical DutiesAccurately document, record, and update patient's medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.Perform all necessary tests for providers to adequately diagnose patients.May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered.May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered.May administer immunizations, injections and medication, within scope of practice and as per provider's orders, and complies with immunization and medication administration handling and storage policy and procedure.Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing.Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills.Be willing to be trained and use newer technologies (training will be provided).Assist and educate patients on how to take their medications.Handle daily schedule to assure that patients are seen at proper intervals.Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials.Properly clean/disinfect instruments and equipment routinely.Prepare the necessary supplies for diagnostic testing, exams, and procedures.Provide basic maintenance of all clinic equipment.Ensure instruments and devices are clean, fully functional, and sterilized if necessary.Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate.Consult with physician concerning test results and alert physician to positive test results or test abnormalities.Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education.Monitor and track work requests.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests.Obtain, document and update in appropriate system(s) all necessary patient information.Provide technical support services where needed.General Administrative DutiesTriage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records.Respond to patient messages and/or voicemails, same day.Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed.For cancellations and no-shows, follow appropriate steps as per policy.Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities.Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff.Assist providers in performing schedule changes.Review active worklist(s) and address patient account needs.Always maintain and protect patient confidentiality.Keep clinic and patient reception area(s) organized and neat.Maintain adequate levels of front and back-office supplies.Assist with abstracting, scanning, and cataloging paper records into the electronic record.Support and participate in department huddles and team meetings.Demonstrate KNOWN service standards.Greet Patients and Perform Check-In/Out ProcessInterface with electronic medical records and scheduling system(s).Provide excellent customer service.Verify/update demographic and insurance information.Confirm/obtain Primary Care Provider and Referring Provider information.Scan insurance/ID card(s) and any other pertinent insurance material(s).Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient's signature(s) on all relevant forms.Assure patient has completed patient questionnaire(s), as needed.For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate.Accurately collect co-payments/deductibles and patient's fees for services via check, cash, or credit card and document, per protocol.Arrive patients using the proper registration system(s).Politely inform patients of possible delays relating to their appointments.Collate chart appropriately.Perform patient encounter in computer system(s).Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient's provider(s).Provide disposable dark glasses (i.e., mydriatic specs) for patient's that have been dilated.Make calls for patient transportation, upon appropriate patient request.Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.Patient Registration and Appointment SchedulingObtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions.Verify coverage with appropriate insurance or health care plan carrier.Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s).Ensure patients are accurately scheduled.Input validated patient registration information into the organization's information systems.Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient's appointments.Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location.Provide information to callers regarding the department and its patient care services.Correctly enter patients' recalls for patients' future visits in the appropriate practice management systems.For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty.Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. "Other documentation" may include, for example, pertinent notes from previously seen providers.Provide location and office hours of emergency services to patients who state they are experiencing an emergency.Perform other duties or projects, as assigned, or requested.Required Qualifications:
Req High school or equivalent Read Less
