About USC The University of Southern California (USC), founded in 1880, is located in the heart of Los Angeles and is one of the world's leading private research universities. As a member of the Trojan Family, you'll join a collaborative community committed to excellence, innovation, and creating meaningful impact. University Advancement is committed to fostering a diverse, equitable, and inclusive culture where employees and stakeholders can connect, belong, and thrive while advancing USC's mission, values, and strategic priorities. About the USC Alumni Association The USC Alumni Association (USCAA), within the Division of University Advancement, strengthens lifelong connections between the university and more than 500,000 alumni worldwide. Through programs, communications, volunteer leadership, networking opportunities, and signature events, the association cultivates meaningful engagement, celebrates Trojan pride, and inspires philanthropic support for the university. The Opportunity The USC Alumni Association is seeking a collaborative and results-driven Marketing Operations Lead to help shape how more than 500,000 Trojan alumni worldwide stay connected to USC through integrated marketing campaigns, strategic communications, and memorable member engagement experiences, including both digital initiatives and in-person activations. Reporting to the Director, Member Services and Operations and working closely with colleagues across USCAA and USC Advancement, this role serves as a strategic marketing operations partner responsible for managing integrated campaigns, member engagement activations, Salesforce CRM and Marketing Cloud initiatives, marketing workflows, and data-informed engagement strategies that strengthen connections with alumni across digital and in-person experiences. This position plays an important role in advancing the Alumni Association's mission by delivering impactful marketing campaigns that support hundreds of alumni programs, events, volunteer opportunities, and member benefits each year. The ideal candidate combines exceptional project management skills with marketing technology expertise, analytical thinking, and a passion for creating meaningful constituent experiences. This is a hybrid position under our current work arrangement plan, with the expectation of on-site presence on the University Park Campus (UPC) offices. Key Responsibilities Marketing Operations eligibility for retirement plans with employer contributions once you meet Program's eligibility; tuition benefits for staff free professional development online courses; central Los Angeles location with easy access to commuter trains, buses discounts to football, basketball
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