Responsibilities Compass Intervention Center (a UHS facility) Compass Intervention Center is seeking a dynamic and talented Chief Operating Officer (COO). Our mission is to provide superior behavioral healthcare services that patients recommend to family and friends; physicians choose for their patients; purchasers select for their clients; and employees are proud of. Compass Intervention Center believes and applies the following principles: service excellence, continuous improvement in measurable ways, employee development, ethical and fair treatment of all, teamwork, compassion, and innovation in service delivery. POSITION SUMMARY: The Chief Operating Officer (COO) assists the CEO in managing the operations of Compass Intervention Center. The COO provides recommendations and guidance to the Leadership Team, sets objectives, develops plans and directs activities of assigned departments/areas of responsibility. The COO plays a vital role in the strategic and long-term planning of the Hospital. As a member of the Senior Management Team, this position ensures the development, implementation and evaluation of policies, procedures, programs, and services consistent with the Hospital's mission and vision. This includes analysis, reporting and consultation to support the goals and objectives of the Hospital as well as managing and monitoring budgets and productivity improvements in all departments. DUTIES WILL INCLUDE: Develop and establish operational and departmental policies consistent with the overall corporate and Hospital policies, objectives and professional standards and ensure adequate execution. Consistently evaluate the results of overall operations and periodically report these results to the CEO. Coordinate with hospital leadership and Human Resources to lead the designing, evaluating, planning, presenting, and reviewing educational programs to meet the needs of orientation, in-service education, and continuing education of hospital personnel. Coordinate and train existing employees on new policies and procedures with assistance from department heads. Present a yearly plan for staff development based on identified learning needs of personnel, licensing, OSHA, CMS and TJC standards. Conduct learning needs assessments, make rounds on patient care units, interact with all departments, and serve on committees in order to identify learning needs. Review journal articles, make recommendations to the CEO on evidence based practices to consider for implementation, and distribute to the appropriate departments. Work collaboratively and presently with staff on all units and departments to provide education, information around Quality initiatives, and support for department leadership in meeting PI goals. Assist with ensuring all deficiencies identified through the Performance Improvement analysis are addressed with appropriate solving actions. Collect, coordinate and maintain informational reports from all departments and committees as outlined in the Performance Improvement (PI) Plan. Serve as the facility's Compliance Officer. Ensure the hospital's environment is safe, clean, and well organized. Make recommendations for resources and adequate space. Submit requests for repairs and for required equipment. Conduct quarterly safety rounds. Assist with the coordination of offices for all personnel to be most streamlined and productive. Maintain knowledge and understanding of The Joint Commission and CMS Standards and strategies for compliance as hospital's internal expert. Act as the facility liaison during the survey process including other applicable state and federal regulatory agencies. Ensure timely response and oversee development and implementation of any required corrective actions. Assign tasks as necessary to other departmental managers to assist in overall regulatory compliance. Review and analyze root causes, patterns, or trends in data collection and inform applicable Facility management staff; help to identify and implement corrective action and performance improvement processes. Provide continuous support in the analysis of performance improvement initiatives and re-establishing requirements which will facilitate continuous improvement. Foster the development and tracking of performance indicators at the departmental level; encourage a facility-wide team effort in meeting performance improvement goals. Play an active role in the development and execution of the Hospital's strategic plan. Participate in legislation, at the state and federal level that directly affects the Hospital and the mental health field in Michigan. Serve as an administrative representative at community meetings and events, as needed. Participate in developing the annual budget. Review operational costs and cost control opportunities, new operations and growth opportunities. Responsible for assisting with the administrative and contractual support of the Community Mental Health contracts. Plan and develop work assignments and special projects. Participate in daily operations meeting, Pharmacy Therapeutics Committee, EOC/Safety Committee, Medical Executive Staff, Governing Board (consultative) meetings; Chair Patient Safety Council and PI Committee. Attend additional meetings as requested by CEO. Consult with other departments within the Hospital and/or other agencies outside the Hospital, as may be needed, to render optimal services for the patients and the staff. Support the CEO in efforts to enhance retention, improve culture, and increase positive reputation management (both internally and externally). Lead by example. Foster internal communications by attending and participating in Hospital-wide committees, Hospital Town Halls, and attend Hospital mandatory trainings/in-services as required. Complete other duties as assigned, including supervising other departments as indicated/assigned. Qualifications Bachelor's degree required. Master's Degree in Nursing, Health Care Administration, Business, Social Work or Psychology preferred. Current and valid license in the State of TN as a RN, LMSW, LCSW, LSW, LPC or Licensed Psychologist preferred. A minimum of five to ten years of progressive senior leadership experience in a variety of functional areas in a hospital or other related setting required. Relevant experience and demonstrated skill in data aggregation and interpretation, analysis and process improvement required. Including: experience collecting and interpreting patient information and incident data at the medical staff and organizational level required. Thorough knowledge of regulatory and accrediting agency standards, rules and regulations (i.e., The Joint Commission, CMMS, DHHS, etc.) required. Knowledge of instructional skills, skill analysis, and group dynamics. Thorough knowledge of techniques and methods of adult education required. Proficient in Microsoft Word, Excel and PowerPoint applications required. Benefit Highlights Challenging and rewarding work environment Competitive Compensation Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plan 401(K) with company match Career development opportunities within UHS and its 300+ Subsidiaries Free Basic Life Insurance EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. #J-18808-Ljbffr
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