Mission
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E
Maintains our members' and employees' trust by safeguarding their financial data and information.Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'.Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.General Summary:
Under general supervision and in compliance with all federal and state regulations and established USSFCU policies and procedures, is responsible for originating, processing, and closing a high volume of consumer loan applications originated via phone or web. Serves as an ambassador of USSFCU by espousing our "Member First" philosophy and fulfilling our purpose of helping our members achieve financial success. Develops relationships with members by engaging as a member advocate, actively listening, identifying member needs and providing solutions. Driven to meet or exceed individual performance and departmental sales/service goals.
Major Duties & Responsibilities:
Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of behavior and performance on the credit union, the members, potential members, and teammates.Conducts productive interviews with loan applicants, gathering the required information for a credit application. Explains loan options, rates, terms, and collateral requirements. Educates members by providing accurate information regarding credit union products, services, policies, and procedures, helping them to arrive at a beneficial conclusion. Understands and conveys to members the appropriate rules and regulations related to loan products and services. Understands, interprets, and provides follow-up on important data from consumer credit reports.Tracks progress and maintains up-to-date status of all types of consumer loans. Responsible for input and/or verification of data provided by members, credit reports, and third-party vendors. Responsible for acting as a liaison between Underwriting and the member. Thoroughly documents purpose of loan request and any additional information that will assist Underwriter with the decision process. Thoroughly documents status of loan decision, including any follow-up required by member. Effectively explains loan decisions, stipulations, and requirements to members.Responsible for obtaining and verifying pertinent documentation based on consumer loan type and conditions, including but not limited to identification documents, income verification documents, vehicle purchase order / intent to sell, proof of insurance and payoffs from other financial institutions or creditors. Works closely with other departments to identify and prevent loan fraud.Coordinates execution and delivery method of loan documents with members.Establishes repayment and interest schedules based upon loan guidelines and rates.Creates and updates loans in core system. Responsible for correct funding of loan proceeds, including distribution to proper general ledger accounts as required with the purchase of GAP and/or warranty coverages, overnight processing fees, or other fees as applicable.Implements the recording of collateral by ensuring all checks have proper endorsement stamps and accompanying member documentation (copy of purchase order, payoff letter, overnight delivery receipt, etc.).Insures loan files are complete and accurate and contain proper signatures, dates, and supporting loan documents.Maintains proficiency in USSFCU's lending platform and serves as liaison to I.T. Department for any System issues that may impede efficient and accurate member service. Must have the ability to understand and maintain secured document delivery via use of DocuSign and the on-line Message Center.Actively listens and offers referrals for products and services based on member needs. Ability to work independently. Meets or exceeds performance, sales, and service goals established by management. Is results driven, possesses a high sense of urgency, and is self-motivated to succeed. Able to multi-task and effectively prioritize a high-volume workload, which requires good organizational skills.Responds to member inquiries regarding credit union loan services and/or account discrepancies. Prioritizes first-call resolution to member concerns. Assists other departments as necessary and works closely with other departments to ascertain necessary corrections for errors. Clears audit exceptions in a timely manner. Performs account file maintenance as necessary.Interacts in a positive manner with all team members to promote unity, communication, and consistency of operations to help the department and the organization as a whole. Takes initiative and actively contributes to helping the team meet and exceed lending and organizational goals.Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe. Strives to improve own personal performance. Takes responsibility and ownership of actions and decisions.Insures Credit Union's compliance with Federal Lending Regulations including but not limited to the Equal Credit Opportunity Act, Fair Credit Reporting Act, Truth in Lending, Military Lending Act, Telephone Consumer Protection Act, Graham-Leach-Bliley Act, and Consumer Financial Protection Bureau rules.Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: The Credit Union Bylaws, Bank Secrecy Act, Office of Foreign Assets Control, Fair Lending Act, and Fair Credit Billing Act.Complies with all Credit Union policy and procedural guidelines, including but not limited to Member Identification Policy, Bank Secrecy Act, USSFCU Red Flag Policy, USSFCU Loan Policy, and USSFCU Consumer Lending Guidelines and Procedures.Non-essential Duties & Responsibilities
Performs other duties as assigned.Education/Experience: High school diploma/equivalent required, Bachelor's degree preferred. Minimum of 1 years lending experience required.
Skills: Requires an in-depth knowledge of USSFCU Membership Products, Services, Guidelines, Policies, and Procedures. Requires advanced understanding of USSFCU Consumer Loan Products, Loan Policy, Loan Procedures, Guidelines, and Underwriting criteria. Basic math skills and problem-solving skills required. Ability to cross-sell products and services; ability to read and interpret consumer credit reports. Requires attention to detail; proofreading skills; flexibility. Advanced knowledge of core banking systems; advanced knowledge of document and data storage systems, including importing and editing skills; basic knowledge of Microsoft Office suite. Capable of working independently in a high-volume, fast-paced environment, while maintaining a high level of accuracy. Experience with core banking systems preferred. Ability to troubleshoot member issues with credit union products/services, including third party products such as GAP, Vehicle Service Contracts and Debt Shield.
Communication: Demonstrated ability to develop and maintain positive relationships with members, teammates, and other credit union departments. Advanced interviewing and interpersonal skills required. Excellent written and oral communication skills required. Requires ability to listen to member needs and recommend appropriate products and services. Deals effectively with members and all levels of staff.
Location: This position is located in the Contact Center (Staunton, VA) or Headquarters (Alexandria, VA).
Supervisory: None Required.
Time in Service: None Required.
Salary Range: Metropolitan Area (DC, MD, VA) $54,481.13- $81,721.69
Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Read LessMission
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E
Maintains our members' and employees' trust by safeguarding their financial data and information.Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'.Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.General Summary:
Under general supervision and in compliance with all federal and state regulations and established USSFCU policies and procedures, is responsible for originating, processing, and closing a high volume of consumer loan applications originated via phone or web. Serves as an ambassador of USSFCU by espousing our "Member First" philosophy and fulfilling our purpose of helping our members achieve financial success. Develops relationships with members by engaging as a member advocate, actively listening, identifying member needs and providing solutions. Driven to meet or exceed individual performance and departmental sales/service goals.
Major Duties & Responsibilities:
Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of behavior and performance on the credit union, the members, potential members, and teammates.Conducts productive interviews with loan applicants, gathering the required information for a credit application. Explains loan options, rates, terms, and collateral requirements. Educates members by providing accurate information regarding credit union products, services, policies, and procedures, helping them to arrive at a beneficial conclusion. Understands and conveys to members the appropriate rules and regulations related to loan products and services. Understands, interprets, and provides follow-up on important data from consumer credit reports.Tracks progress and maintains up-to-date status of all types of consumer loans. Responsible for input and/or verification of data provided by members, credit reports, and third-party vendors. Responsible for acting as a liaison between Underwriting and the member. Thoroughly documents purpose of loan request and any additional information that will assist Underwriter with the decision process. Thoroughly documents status of loan decision, including any follow-up required by member. Effectively explains loan decisions, stipulations, and requirements to members.Responsible for obtaining and verifying pertinent documentation based on consumer loan type and conditions, including but not limited to identification documents, income verification documents, vehicle purchase order / intent to sell, proof of insurance and payoffs from other financial institutions or creditors. Works closely with other departments to identify and prevent loan fraud.Coordinates execution and delivery method of loan documents with members.Establishes repayment and interest schedules based upon loan guidelines and rates.Creates and updates loans in core system. Responsible for correct funding of loan proceeds, including distribution to proper general ledger accounts as required with the purchase of GAP and/or warranty coverages, overnight processing fees, or other fees as applicable.Implements the recording of collateral by ensuring all checks have proper endorsement stamps and accompanying member documentation (copy of purchase order, payoff letter, overnight delivery receipt, etc.).Insures loan files are complete and accurate and contain proper signatures, dates, and supporting loan documents.Maintains proficiency in USSFCU's lending platform and serves as liaison to I.T. Department for any System issues that may impede efficient and accurate member service. Must have the ability to understand and maintain secured document delivery via use of DocuSign and the on-line Message Center.Actively listens and offers referrals for products and services based on member needs. Ability to work independently. Meets or exceeds performance, sales, and service goals established by management. Is results driven, possesses a high sense of urgency, and is self-motivated to succeed. Able to multi-task and effectively prioritize a high-volume workload, which requires good organizational skills.Responds to member inquiries regarding credit union loan services and/or account discrepancies. Prioritizes first-call resolution to member concerns. Assists other departments as necessary and works closely with other departments to ascertain necessary corrections for errors. Clears audit exceptions in a timely manner. Performs account file maintenance as necessary.Interacts in a positive manner with all team members to promote unity, communication, and consistency of operations to help the department and the organization as a whole. Takes initiative and actively contributes to helping the team meet and exceed lending and organizational goals.Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe. Strives to improve own personal performance. Takes responsibility and ownership of actions and decisions.Insures Credit Union's compliance with Federal Lending Regulations including but not limited to the Equal Credit Opportunity Act, Fair Credit Reporting Act, Truth in Lending, Military Lending Act, Telephone Consumer Protection Act, Graham-Leach-Bliley Act, and Consumer Financial Protection Bureau rules.Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: The Credit Union Bylaws, Bank Secrecy Act, Office of Foreign Assets Control, Fair Lending Act, and Fair Credit Billing Act.Complies with all Credit Union policy and procedural guidelines, including but not limited to Member Identification Policy, Bank Secrecy Act, USSFCU Red Flag Policy, USSFCU Loan Policy, and USSFCU Consumer Lending Guidelines and Procedures.Non-essential Duties & Responsibilities
Performs other duties as assigned.Education/Experience: High school diploma/equivalent required, Bachelor's degree preferred. Minimum of 2 years lending experience required.
Skills: Requires an in-depth knowledge of USSFCU Membership Products, Services, Guidelines, Policies, and Procedures. Requires advanced understanding of USSFCU Consumer Loan Products, Loan Policy, Loan Procedures, Guidelines, and Underwriting criteria. Basic math skills and problem-solving skills required. Ability to cross-sell products and services; ability to read and interpret consumer credit reports. Requires attention to detail; proofreading skills; flexibility. Advanced knowledge of core banking systems; advanced knowledge of document and data storage systems, including importing and editing skills; basic knowledge of Microsoft Office suite. Capable of working independently in a high-volume, fast-paced environment, while maintaining a high level of accuracy. Experience with core banking systems preferred. Ability to troubleshoot member issues with credit union products/services, including third party products such as GAP, Vehicle Service Contracts and Debt Shield.
Communication: Demonstrated ability to develop and maintain positive relationships with members, teammates, and other credit union departments. Advanced interviewing and interpersonal skills required. Excellent written and oral communication skills required. Requires ability to listen to member needs and recommend appropriate products and services. Deals effectively with members and all levels of staff.
Location: This position is located in the Contact Center (Staunton, VA) or Headquarters (Alexandria, VA).
Supervisory: None Required.
Time in Service: None Required.
Salary Range: Metropolitan Area (DC, MD, VA) $42,730.63 - $64,095.44
Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Read Less
Mission
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E
Maintains our members' and employees' trust by safeguarding their financial data and information.Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'.Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.
General Summary:
Under general supervision and in compliance with all federal and state regulations and established USSFCU policies and procedures, is responsible for originating, processing, and closing a high volume of consumer loan applications originated via phone or web. Serves as an ambassador of USSFCU by espousing our "Member First" philosophy and fulfilling our purpose of helping our members achieve financial success. Develops relationships with members by engaging as a member advocate, actively listening, identifying member needs and providing solutions. Driven to meet or exceed individual performance and departmental sales/service goals.
Major Duties & Responsibilities:
Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of behavior and performance on the credit union, the members, potential members, and teammates.Conducts productive interviews with loan applicants, gathering the required information for a credit application. Explains loan options, rates, terms, and collateral requirements. Educates members by providing accurate information regarding credit union products, services, policies, and procedures, helping them to arrive at a beneficial conclusion. Understands and conveys to members the appropriate rules and regulations related to loan products and services. Understands, interprets, and provides follow-up on important data from consumer credit reports.Tracks progress and maintains up-to-date status of all types of consumer loans. Responsible for input and/or verification of data provided by members, credit reports, and third-party vendors. Responsible for acting as a liaison between Underwriting and the member. Thoroughly documents purpose of loan request and any additional information that will assist Underwriter with the decision process. Thoroughly documents status of loan decision, including any follow-up required by member. Effectively explains loan decisions, stipulations, and requirements to members.Responsible for obtaining and verifying pertinent documentation based on consumer loan type and conditions, including but not limited to identification documents, income verification documents, vehicle purchase order / intent to sell, proof of insurance and payoffs from other financial institutions or creditors. Works closely with other departments to identify and prevent loan fraud.Coordinates execution and delivery method of loan documents with members.Establishes repayment and interest schedules based upon loan guidelines and rates.Creates and updates loans in core system. Responsible for correct funding of loan proceeds, including distribution to proper general ledger accounts as required with the purchase of GAP and/or warranty coverages, overnight processing fees, or other fees as applicable.Implements the recording of collateral by ensuring all checks have proper endorsement stamps and accompanying member documentation (copy of purchase order, payoff letter, overnight delivery receipt, etc.).Insures loan files are complete and accurate and contain proper signatures, dates, and supporting loan documents.Maintains proficiency in USSFCU's lending platform and serves as liaison to I.T. Department for any System issues that may impede efficient and accurate member service. Must have the ability to understand and maintain secured document delivery via use of DocuSign and the on-line Message Center.Actively listens and offers referrals for products and services based on member needs. Ability to work independently. Meets or exceeds performance, sales, and service goals established by management. Is results driven, possesses a high sense of urgency, and is self-motivated to succeed. Able to multi-task and effectively prioritize a high-volume workload, which requires good organizational skills.Responds to member inquiries regarding credit union loan services and/or account discrepancies. Prioritizes first-call resolution to member concerns. Assists other departments as necessary and works closely with other departments to ascertain necessary corrections for errors. Clears audit exceptions in a timely manner. Performs account file maintenance as necessary.Interacts in a positive manner with all team members to promote unity, communication, and consistency of operations to help the department and the organization as a whole. Takes initiative and actively contributes to helping the team meet and exceed lending and organizational goals.Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe. Strives to improve own personal performance. Takes responsibility and ownership of actions and decisions.Insures Credit Union's compliance with Federal Lending Regulations including but not limited to the Equal Credit Opportunity Act, Fair Credit Reporting Act, Truth in Lending, Military Lending Act, Telephone Consumer Protection Act, Graham-Leach-Bliley Act, and Consumer Financial Protection Bureau rules.Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: The Credit Union Bylaws, Bank Secrecy Act, Office of Foreign Assets Control, Fair Lending Act, and Fair Credit Billing Act.Complies with all Credit Union policy and procedural guidelines, including but not limited to Member Identification Policy, Bank Secrecy Act, USSFCU Red Flag Policy, USSFCU Loan Policy, and USSFCU Consumer Lending Guidelines and Procedures.Non-essential Duties & Responsibilities
Performs other duties as assigned.
Education/Experience: High school diploma/equivalent required, Bachelor's degree preferred. Minimum of 1 years lending experience required.
Skills: Requires an in-depth knowledge of USSFCU Membership Products, Services, Guidelines, Policies, and Procedures. Requires advanced understanding of USSFCU Consumer Loan Products, Loan Policy, Loan Procedures, Guidelines, and Underwriting criteria. Basic math skills and problem-solving skills required. Ability to cross-sell products and services; ability to read and interpret consumer credit reports. Requires attention to detail; proofreading skills; flexibility. Advanced knowledge of core banking systems; advanced knowledge of document and data storage systems, including importing and editing skills; basic knowledge of Microsoft Office suite. Capable of working independently in a high-volume, fast-paced environment, while maintaining a high level of accuracy. Experience with core banking systems preferred. Ability to troubleshoot member issues with credit union products/services, including third party products such as GAP, Vehicle Service Contracts and Debt Shield.
Communication: Demonstrated ability to develop and maintain positive relationships with members, teammates, and other credit union departments. Advanced interviewing and interpersonal skills required. Excellent written and oral communication skills required. Requires ability to listen to member needs and recommend appropriate products and services. Deals effectively with members and all levels of staff.
Location: This position is located in the Contact Center (Staunton, VA) or Headquarters (Alexandria, VA).
Supervisory: None Required.
Time in Service: None Required.
Salary Range: Metropolitan Area (DC, MD, VA) $54,481.13- $81,721.69
Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Read LessMission
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E
Maintains our members' and employees' trust by safeguarding their financial data and information.Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'.Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.General Summary:
Under general supervision and in compliance with all federal and state regulations and established USSFCU policies and procedures, is responsible for originating, processing, and closing a high volume of consumer loan applications originated via phone or web. Serves as an ambassador of USSFCU by espousing our "Member First" philosophy and fulfilling our purpose of helping our members achieve financial success. Develops relationships with members by engaging as a member advocate, actively listening, identifying member needs and providing solutions. Driven to meet or exceed individual performance and departmental sales/service goals.
Major Duties & Responsibilities:
Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of behavior and performance on the credit union, the members, potential members, and teammates.Conducts productive interviews with loan applicants, gathering the required information for a credit application. Explains loan options, rates, terms, and collateral requirements. Educates members by providing accurate information regarding credit union products, services, policies, and procedures, helping them to arrive at a beneficial conclusion. Understands and conveys to members the appropriate rules and regulations related to loan products and services. Understands, interprets, and provides follow-up on important data from consumer credit reports.Tracks progress and maintains up-to-date status of all types of consumer loans. Responsible for input and/or verification of data provided by members, credit reports, and third-party vendors. Responsible for acting as a liaison between Underwriting and the member. Thoroughly documents purpose of loan request and any additional information that will assist Underwriter with the decision process. Thoroughly documents status of loan decision, including any follow-up required by member. Effectively explains loan decisions, stipulations, and requirements to members.Responsible for obtaining and verifying pertinent documentation based on consumer loan type and conditions, including but not limited to identification documents, income verification documents, vehicle purchase order / intent to sell, proof of insurance and payoffs from other financial institutions or creditors. Works closely with other departments to identify and prevent loan fraud.Coordinates execution and delivery method of loan documents with members.Establishes repayment and interest schedules based upon loan guidelines and rates.Creates and updates loans in core system. Responsible for correct funding of loan proceeds, including distribution to proper general ledger accounts as required with the purchase of GAP and/or warranty coverages, overnight processing fees, or other fees as applicable.Implements the recording of collateral by ensuring all checks have proper endorsement stamps and accompanying member documentation (copy of purchase order, payoff letter, overnight delivery receipt, etc.).Insures loan files are complete and accurate and contain proper signatures, dates, and supporting loan documents.Maintains proficiency in USSFCU's lending platform and serves as liaison to I.T. Department for any System issues that may impede efficient and accurate member service. Must have the ability to understand and maintain secured document delivery via use of DocuSign and the on-line Message Center.Actively listens and offers referrals for products and services based on member needs. Ability to work independently. Meets or exceeds performance, sales, and service goals established by management. Is results driven, possesses a high sense of urgency, and is self-motivated to succeed. Able to multi-task and effectively prioritize a high-volume workload, which requires good organizational skills.Responds to member inquiries regarding credit union loan services and/or account discrepancies. Prioritizes first-call resolution to member concerns. Assists other departments as necessary and works closely with other departments to ascertain necessary corrections for errors. Clears audit exceptions in a timely manner. Performs account file maintenance as necessary.Interacts in a positive manner with all team members to promote unity, communication, and consistency of operations to help the department and the organization as a whole. Takes initiative and actively contributes to helping the team meet and exceed lending and organizational goals.Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe. Strives to improve own personal performance. Takes responsibility and ownership of actions and decisions.Insures Credit Union's compliance with Federal Lending Regulations including but not limited to the Equal Credit Opportunity Act, Fair Credit Reporting Act, Truth in Lending, Military Lending Act, Telephone Consumer Protection Act, Graham-Leach-Bliley Act, and Consumer Financial Protection Bureau rules.Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: The Credit Union Bylaws, Bank Secrecy Act, Office of Foreign Assets Control, Fair Lending Act, and Fair Credit Billing Act.Complies with all Credit Union policy and procedural guidelines, including but not limited to Member Identification Policy, Bank Secrecy Act, USSFCU Red Flag Policy, USSFCU Loan Policy, and USSFCU Consumer Lending Guidelines and Procedures.Non-essential Duties & Responsibilities
Performs other duties as assigned.Education/Experience: High school diploma/equivalent required, Bachelor's degree preferred. Minimum of 2 years lending experience required.
Skills: Requires an in-depth knowledge of USSFCU Membership Products, Services, Guidelines, Policies, and Procedures. Requires advanced understanding of USSFCU Consumer Loan Products, Loan Policy, Loan Procedures, Guidelines, and Underwriting criteria. Basic math skills and problem-solving skills required. Ability to cross-sell products and services; ability to read and interpret consumer credit reports. Requires attention to detail; proofreading skills; flexibility. Advanced knowledge of core banking systems; advanced knowledge of document and data storage systems, including importing and editing skills; basic knowledge of Microsoft Office suite. Capable of working independently in a high-volume, fast-paced environment, while maintaining a high level of accuracy. Experience with core banking systems preferred. Ability to troubleshoot member issues with credit union products/services, including third party products such as GAP, Vehicle Service Contracts and Debt Shield.
Communication: Demonstrated ability to develop and maintain positive relationships with members, teammates, and other credit union departments. Advanced interviewing and interpersonal skills required. Excellent written and oral communication skills required. Requires ability to listen to member needs and recommend appropriate products and services. Deals effectively with members and all levels of staff.
Location: This position is located in the Contact Center (Staunton, VA) or Headquarters (Alexandria, VA).
Supervisory: None Required.
Time in Service: None Required.
Salary Range: Metropolitan Area (DC, MD, VA) $42,730.63 - $64,095.44
Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Read LessMission:
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E
Maintains our members' and employees' trust by safeguarding their financial data and information.Values and respects everyone's abilities, opinions, and feedback to achieve trust, safety, and well-being in a friendly, welcoming, and cooperative environment. Actively devoted to our motto of 'better together'.Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.Generates new ideas, supports change, provides new efficient solutions, and solves problems creatively while balancing risk.General Summary
Under general supervision and in compliance with all federal and state regulations and USSFCU policies and procedures, assists in the daily activities involved in the operation of the retail branch. Serves as an ambassador of USSFCU by espousing our 'Better Together' philosophy to fulfill our purpose of helping our members achieve financial success. Performs routine and complex transactions which include cash handling in retail branches. Possesses strong customer service skills, able to have professional conversations with members. Develops relationships with members, engages as a member advocate, actively listens, identifies member needs and provides solutions. Is driven to meet or exceed performance and branch sales and service goals. Responds to questions and requests for information and maintains knowledge of credit union products and services. Possesses a drive to succeed professionally and grow with USSFCU.
Major Duties and Responsibilities
Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both external and internal members. Is efficient, results driven, and accurate. Understands the impact of their behavior and performance on USSFCU, our members, potential members, and teammates.May be asked to assist at various branches should the need arise. Ability to arrive to a branch earlier or later than normal business hours to assist with tasks such as audits, ATM replenishment, training, etc.Must have the capability to work remotely from home.Performs routine and complex member transactions. Completes all transactions and processes accurately and efficiently. Avoids exceptions and repeat errors. Accurately balances cash and checks daily and assists with the daily balancing of the branch. May assist with various branch tasks such as ordering currency, reconciling various monetary instruments, servicing ATM's, verifying cash, etc. Able to apply common sense understanding to carry out detailed instructions and provide solutions.Accurately tracks and records all required audit information on required logs such as the monetary instrument log, instant issue card log, etc. Understands required regulatory processes such as CTR's and SAR's and how and when to utilize them.Able to navigate through multiple computer applications and screens, while simultaneously engaging with members either in person or by phone or other channels such as email. Performs file maintenance and processes changes on member accounts, to include but not limited to, address changes and name modifications. Able to problem solve and find solutions.Participates in training programs on opening new accounts (XA) and loan products and services (LPQ). Completes training and retains knowledge related to procedures for opening new memberships, accounts, and loans.Understands and maintains knowledge of credit union services and products. Also maintains a basic understanding of ancillary products such as GAP, Warranty Services, etc. Works as part of the branch team in meeting and exceeding sales and service goals.As a member advocate, actively listens to offer referrals for products and services based on the member's needs. Accurately completes all related forms and procedures that may be required for referrals of products and services. Understands and is able to convey to members the appropriate rules and regulations related to the member's products and services such as Member Privilege.Works interactively and positively with other team members to promote unity, communication, and consistency of operations within the branch and the organization as a whole. Actively participates to help the team meet and exceed branch and organizational goals. Is results driven, possesses a high sense of urgency, and is self-motivated to succeed. Able to multitask and practices good organizational skills.Assists other departments as necessary and works closely with other departments in obtaining information for members or in ascertaining necessary corrections for errors.Maintains confidentiality of all member interactions, transactions, and documentation. Ensures that proper handling of documents occurs to include proper logging of documents for storage and/or destruction, filing, imaging, and shredding.Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/ promotional activities with the organization. Ensures timely completion of all assigned training. Strives to improve own personal performance. Takes responsibility and ownership of actions and decisions. Is dependable and adheres to assigned schedule.Understands and complies with all applicable federal and state regulations to include but not limited to Bank Secrecy Act, Reg. CC, etc. Understands and complies with USSFCU policies and procedures.Non-essential Duties & Responsibilities
Performs other duties as assigned.
Education: College degree or high school diploma.
Experience: 1+ years of relevant experience in financial or customer service cash handling environment.
Skills: Ability to successfully complete new account and loan training within 1 year of service. Ability to cross-sell products and services; attention to detail; Experienced with basic PC applications such as Word, Excel, and Outlook; knowledge of Credit Union policies and procedures with particular emphasis in teller and member service areas preferred. Bilingual in Spanish a plus.
Communication: Possesses excellent conversational, active listening and interpersonal skills needed to build member relationships. Possesses excellent written communication skills. Deals effectively with members and all levels of staff.
Salary: Metropolitan Area (DC, MD, VA) Minimum $49,131.76 - $73,697.64 Maximum
Supervisory: None Required
Time in Service: None Required
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Read LessMission:
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E
Maintains our members' and employees' trust by safeguarding their financial data and information.Values and respects everyone's abilities, opinions, and feedback to achieve trust, safety, and well-being in a friendly, welcoming, and cooperative environment. Actively devoted to our motto of 'better together'.Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.Generates new ideas, supports change, provides new efficient solutions, and solves problems creatively while balancing risk.General Summary
Under general supervision and in compliance with all federal and state regulations and USSFCU policies and procedures, assists in the daily activities involved in the operation of the retail branch. Serves as an ambassador of USSFCU by espousing our 'Better Together' philosophy to fulfill our purpose of helping our members achieve financial success. Performs routine and complex transactions which include cash handling in retail branches. Possesses strong customer service skills, able to have professional conversations with members. Develops relationships with members, engages as a member advocate, actively listens, identifies member needs and provides solutions. Is driven to meet or exceed performance and branch sales and service goals. Responds to questions and requests for information and maintains knowledge of credit union products and services. Possesses a drive to succeed professionally and grow with USSFCU.
Major Duties and Responsibilities
Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both external and internal members. Is efficient, results driven, and accurate. Understands the impact of their behavior and performance on USSFCU, our members, potential members, and teammates.May be asked to assist at various branches should the need arise. Ability to arrive to a branch earlier or later than normal business hours to assist with tasks such as audits, ATM replenishment, training, etc.Must have the capability to work remotely from home.Performs routine and complex member transactions. Completes all transactions and processes accurately and efficiently. Avoids exceptions and repeat errors. Accurately balances cash and checks daily and assists with the daily balancing of the branch. May assist with various branch tasks such as ordering currency, reconciling various monetary instruments, servicing ATM's, verifying cash, etc. Able to apply common sense understanding to carry out detailed instructions and provide solutions.Accurately tracks and records all required audit information on required logs such as the monetary instrument log, instant issue card log, etc. Understands required regulatory processes such as CTR's and SAR's and how and when to utilize them.Able to navigate through multiple computer applications and screens, while simultaneously engaging with members either in person or by phone or other channels such as email. Performs file maintenance and processes changes on member accounts, to include but not limited to, address changes and name modifications. Able to problem solve and find solutions.Participates in training programs on opening new accounts (XA) and loan products and services (LPQ). Completes training and retains knowledge related to procedures for opening new memberships, accounts, and loans.Understands and maintains knowledge of credit union services and products. Also maintains a basic understanding of ancillary products such as GAP, Warranty Services, etc. Works as part of the branch team in meeting and exceeding sales and service goals.As a member advocate, actively listens to offer referrals for products and services based on the member's needs. Accurately completes all related forms and procedures that may be required for referrals of products and services. Understands and is able to convey to members the appropriate rules and regulations related to the member's products and services such as Member Privilege.Works interactively and positively with other team members to promote unity, communication, and consistency of operations within the branch and the organization as a whole. Actively participates to help the team meet and exceed branch and organizational goals. Is results driven, possesses a high sense of urgency, and is self-motivated to succeed. Able to multitask and practices good organizational skills.Assists other departments as necessary and works closely with other departments in obtaining information for members or in ascertaining necessary corrections for errors.Maintains confidentiality of all member interactions, transactions, and documentation. Ensures that proper handling of documents occurs to include proper logging of documents for storage and/or destruction, filing, imaging, and shredding.Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/ promotional activities with the organization. Ensures timely completion of all assigned training. Strives to improve own personal performance. Takes responsibility and ownership of actions and decisions. Is dependable and adheres to assigned schedule.Understands and complies with all applicable federal and state regulations to include but not limited to Bank Secrecy Act, Reg. CC, etc. Understands and complies with USSFCU policies and procedures.Non-essential Duties & Responsibilities
Performs other duties as assigned.
Education: College degree or high school diploma.
Experience: 1+ years of relevant experience in financial or customer service cash handling environment.
Skills: Ability to successfully complete new account and loan training within 1 year of service. Ability to cross-sell products and services; attention to detail; Experienced with basic PC applications such as Word, Excel, and Outlook; knowledge of Credit Union policies and procedures with particular emphasis in teller and member service areas preferred. Bilingual in Spanish a plus.
Communication: Possesses excellent conversational, active listening and interpersonal skills needed to build member relationships. Possesses excellent written communication skills. Deals effectively with members and all levels of staff.
Salary: Metropolitan Area (DC, MD, VA) $49,131.76 - $73,697.64
Supervisory: None Required
Time in Service: None Required
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Read LessMission
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E
Maintains our members' and employees' trust by safeguarding their financial data and information.Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'.Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.General Summary:
Under general supervision and in compliance with all federal and state regulations and established USSFCU policies and procedures, is responsible for originating, processing, and closing a high volume of consumer loan applications originated via phone or web. Serves as an ambassador of USSFCU by espousing our "Member First" philosophy and fulfilling our purpose of helping our members achieve financial success. Develops relationships with members by engaging as a member advocate, actively listening, identifying member needs and providing solutions. Driven to meet or exceed individual performance and departmental sales/service goals.
Major Duties & Responsibilities:
Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of behavior and performance on the credit union, the members, potential members, and teammates.Conducts productive interviews with loan applicants, gathering the required information for a credit application. Explains loan options, rates, terms, and collateral requirements. Educates members by providing accurate information regarding credit union products, services, policies, and procedures, helping them to arrive at a beneficial conclusion. Understands and conveys to members the appropriate rules and regulations related to loan products and services. Understands, interprets, and provides follow-up on important data from consumer credit reports.Tracks progress and maintains up-to-date status of all types of consumer loans. Responsible for input and/or verification of data provided by members, credit reports, and third-party vendors. Responsible for acting as a liaison between Underwriting and the member. Thoroughly documents purpose of loan request and any additional information that will assist Underwriter with the decision process. Thoroughly documents status of loan decision, including any follow-up required by member. Effectively explains loan decisions, stipulations, and requirements to members.Responsible for obtaining and verifying pertinent documentation based on consumer loan type and conditions, including but not limited to identification documents, income verification documents, vehicle purchase order / intent to sell, proof of insurance and payoffs from other financial institutions or creditors. Works closely with other departments to identify and prevent loan fraud.Coordinates execution and delivery method of loan documents with members.Establishes repayment and interest schedules based upon loan guidelines and rates.Creates and updates loans in core system. Responsible for correct funding of loan proceeds, including distribution to proper general ledger accounts as required with the purchase of GAP and/or warranty coverages, overnight processing fees, or other fees as applicable.Implements the recording of collateral by ensuring all checks have proper endorsement stamps and accompanying member documentation (copy of purchase order, payoff letter, overnight delivery receipt, etc.).Insures loan files are complete and accurate and contain proper signatures, dates, and supporting loan documents.Maintains proficiency in USSFCU's lending platform and serves as liaison to I.T. Department for any System issues that may impede efficient and accurate member service. Must have the ability to understand and maintain secured document delivery via use of DocuSign and the on-line Message Center.Actively listens and offers referrals for products and services based on member needs. Ability to work independently. Meets or exceeds performance, sales, and service goals established by management. Is results driven, possesses a high sense of urgency, and is self-motivated to succeed. Able to multi-task and effectively prioritize a high-volume workload, which requires good organizational skills.Responds to member inquiries regarding credit union loan services and/or account discrepancies. Prioritizes first-call resolution to member concerns. Assists other departments as necessary and works closely with other departments to ascertain necessary corrections for errors. Clears audit exceptions in a timely manner. Performs account file maintenance as necessary.Interacts in a positive manner with all team members to promote unity, communication, and consistency of operations to help the department and the organization as a whole. Takes initiative and actively contributes to helping the team meet and exceed lending and organizational goals.Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe. Strives to improve own personal performance. Takes responsibility and ownership of actions and decisions.Insures Credit Union's compliance with Federal Lending Regulations including but not limited to the Equal Credit Opportunity Act, Fair Credit Reporting Act, Truth in Lending, Military Lending Act, Telephone Consumer Protection Act, Graham-Leach-Bliley Act, and Consumer Financial Protection Bureau rules.Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: The Credit Union Bylaws, Bank Secrecy Act, Office of Foreign Assets Control, Fair Lending Act, and Fair Credit Billing Act.Complies with all Credit Union policy and procedural guidelines, including but not limited to Member Identification Policy, Bank Secrecy Act, USSFCU Red Flag Policy, USSFCU Loan Policy, and USSFCU Consumer Lending Guidelines and Procedures.Non-essential Duties & Responsibilities
Performs other duties as assigned.Education/Experience: High school diploma/equivalent required, Bachelor's degree preferred. Minimum of 2 years lending experience required.
Skills: Requires an in-depth knowledge of USSFCU Membership Products, Services, Guidelines, Policies, and Procedures. Requires advanced understanding of USSFCU Consumer Loan Products, Loan Policy, Loan Procedures, Guidelines, and Underwriting criteria. Basic math skills and problem-solving skills required. Ability to cross-sell products and services; ability to read and interpret consumer credit reports. Requires attention to detail; proofreading skills; flexibility. Advanced knowledge of core banking systems; advanced knowledge of document and data storage systems, including importing and editing skills; basic knowledge of Microsoft Office suite. Capable of working independently in a high-volume, fast-paced environment, while maintaining a high level of accuracy. Experience with core banking systems preferred. Ability to troubleshoot member issues with credit union products/services, including third party products such as GAP, Vehicle Service Contracts and Debt Shield.
Communication: Demonstrated ability to develop and maintain positive relationships with members, teammates, and other credit union departments. Advanced interviewing and interpersonal skills required. Excellent written and oral communication skills required. Requires ability to listen to member needs and recommend appropriate products and services. Deals effectively with members and all levels of staff.
Location: This position is located in the Contact Center (Staunton, VA) or Headquarters (Alexandria, VA).
Supervisory: None Required.
Time in Service: None Required.
Salary Range: Metropolitan Area (DC, MD, VA) $42,730.63 - $64,095.44
Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Read Less
Mission
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E
Maintains our members' and employees' trust by safeguarding their financial data and information.Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'.Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.
General Summary:
Under general supervision and in compliance with all federal and state regulations and established USSFCU policies and procedures, is responsible for originating, processing, and closing a high volume of consumer loan applications originated via phone or web. Serves as an ambassador of USSFCU by espousing our "Member First" philosophy and fulfilling our purpose of helping our members achieve financial success. Develops relationships with members by engaging as a member advocate, actively listening, identifying member needs and providing solutions. Driven to meet or exceed individual performance and departmental sales/service goals.
Major Duties & Responsibilities:
Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of behavior and performance on the credit union, the members, potential members, and teammates.Conducts productive interviews with loan applicants, gathering the required information for a credit application. Explains loan options, rates, terms, and collateral requirements. Educates members by providing accurate information regarding credit union products, services, policies, and procedures, helping them to arrive at a beneficial conclusion. Understands and conveys to members the appropriate rules and regulations related to loan products and services. Understands, interprets, and provides follow-up on important data from consumer credit reports.Tracks progress and maintains up-to-date status of all types of consumer loans. Responsible for input and/or verification of data provided by members, credit reports, and third-party vendors. Responsible for acting as a liaison between Underwriting and the member. Thoroughly documents purpose of loan request and any additional information that will assist Underwriter with the decision process. Thoroughly documents status of loan decision, including any follow-up required by member. Effectively explains loan decisions, stipulations, and requirements to members.Responsible for obtaining and verifying pertinent documentation based on consumer loan type and conditions, including but not limited to identification documents, income verification documents, vehicle purchase order / intent to sell, proof of insurance and payoffs from other financial institutions or creditors. Works closely with other departments to identify and prevent loan fraud.Coordinates execution and delivery method of loan documents with members.Establishes repayment and interest schedules based upon loan guidelines and rates.Creates and updates loans in core system. Responsible for correct funding of loan proceeds, including distribution to proper general ledger accounts as required with the purchase of GAP and/or warranty coverages, overnight processing fees, or other fees as applicable.Implements the recording of collateral by ensuring all checks have proper endorsement stamps and accompanying member documentation (copy of purchase order, payoff letter, overnight delivery receipt, etc.).Insures loan files are complete and accurate and contain proper signatures, dates, and supporting loan documents.Maintains proficiency in USSFCU's lending platform and serves as liaison to I.T. Department for any System issues that may impede efficient and accurate member service. Must have the ability to understand and maintain secured document delivery via use of DocuSign and the on-line Message Center.Actively listens and offers referrals for products and services based on member needs. Ability to work independently. Meets or exceeds performance, sales, and service goals established by management. Is results driven, possesses a high sense of urgency, and is self-motivated to succeed. Able to multi-task and effectively prioritize a high-volume workload, which requires good organizational skills.Responds to member inquiries regarding credit union loan services and/or account discrepancies. Prioritizes first-call resolution to member concerns. Assists other departments as necessary and works closely with other departments to ascertain necessary corrections for errors. Clears audit exceptions in a timely manner. Performs account file maintenance as necessary.Interacts in a positive manner with all team members to promote unity, communication, and consistency of operations to help the department and the organization as a whole. Takes initiative and actively contributes to helping the team meet and exceed lending and organizational goals.Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe. Strives to improve own personal performance. Takes responsibility and ownership of actions and decisions.Insures Credit Union's compliance with Federal Lending Regulations including but not limited to the Equal Credit Opportunity Act, Fair Credit Reporting Act, Truth in Lending, Military Lending Act, Telephone Consumer Protection Act, Graham-Leach-Bliley Act, and Consumer Financial Protection Bureau rules.Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: The Credit Union Bylaws, Bank Secrecy Act, Office of Foreign Assets Control, Fair Lending Act, and Fair Credit Billing Act.Complies with all Credit Union policy and procedural guidelines, including but not limited to Member Identification Policy, Bank Secrecy Act, USSFCU Red Flag Policy, USSFCU Loan Policy, and USSFCU Consumer Lending Guidelines and Procedures.Non-essential Duties & Responsibilities
Performs other duties as assigned.
Education/Experience: High school diploma/equivalent required, Bachelor's degree preferred. Minimum of 1 years lending experience required.
Skills: Requires an in-depth knowledge of USSFCU Membership Products, Services, Guidelines, Policies, and Procedures. Requires advanced understanding of USSFCU Consumer Loan Products, Loan Policy, Loan Procedures, Guidelines, and Underwriting criteria. Basic math skills and problem-solving skills required. Ability to cross-sell products and services; ability to read and interpret consumer credit reports. Requires attention to detail; proofreading skills; flexibility. Advanced knowledge of core banking systems; advanced knowledge of document and data storage systems, including importing and editing skills; basic knowledge of Microsoft Office suite. Capable of working independently in a high-volume, fast-paced environment, while maintaining a high level of accuracy. Experience with core banking systems preferred. Ability to troubleshoot member issues with credit union products/services, including third party products such as GAP, Vehicle Service Contracts and Debt Shield.
Communication: Demonstrated ability to develop and maintain positive relationships with members, teammates, and other credit union departments. Advanced interviewing and interpersonal skills required. Excellent written and oral communication skills required. Requires ability to listen to member needs and recommend appropriate products and services. Deals effectively with members and all levels of staff.
Location: This position is located in the Contact Center (Staunton, VA) or Headquarters (Alexandria, VA).
Supervisory: None Required.
Time in Service: None Required.
Salary Range: Metropolitan Area (DC, MD, VA) $54,481.13- $81,721.69
Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Read Less
Mission:
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E
Maintains our members' and employees' trust by safeguarding their financial data and information.Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'.Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.General Summary
The primary purpose of this position is to assist USSFCU in living out our cultural values of relationship and service focused as we create and maintain authentic and genuine relationships with members and employees. Under general supervision, but in accordance with established policies and procedures, provides quality service to all members via the call center channel with a positive and helpful demeanor. The MSR I determines member needs, promotes and refers the appropriate products and services. Opens new accounts and shares while building rapport with the member as a trusted financial partner in order to build the member relationship. Assists members in identifying account issues and provides resolution. Works with the Call Center Team to achieve and exceed prescribed sales and service goals.
Major Duties & Responsibilities
Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of their behavior and performance on the credit union, the members, potential members and teammates.Able to navigate through multiple computer applications and screens, while simultaneously engaging with members either in person or by phone. Utilizes other channels such as email or chat to communicate with members. Performs file maintenance and processes changes on member accounts, to include but not limited to, address changes and name modifications. Able to problem solve and find solutions.Conducts consultative interviews and actively listens in order to assess member's financial needs. Identifies products and services appropriate to the members' situation. Opens new accounts accurately and promptly.Is accountable to ensure that any exceptions and errors are minimal. All exceptions and errors promptly addressed and corrected.Provides accurate information as they assist members with all general inquiries regarding accounts, products and services. As appropriate, advises members of regulations applicable to these policies and procedures.Processes member electronic transaction requests such as share to loan payment transfers, check orders, etc. Responds to member inquiries regarding account errors, discrepancies or other concerns. Provides solutions for the immediate situation as well as to help prevent possible recurrence of the same issue.Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/ promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe.Works with other team members and departments to provide assistance and resolution to member inquiries.Works 'Better Together' with other team members to promote teamwork, unity, and consistent operations. Works with the credit union team to meet and exceed departmental and organizational goals as well as any assigned individual goals. Is results driven, possesses a high sense of urgency and is self-motivated to succeed. Able to multitask, requiring good organizational skills.Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act.Ability to perform duties defined in Credit Union Security Program and Disaster Recovery Plans.Non-essential Duties & Responsibilities
Performs other duties as assigned.
Education and Experience: Bachelor's degree or High school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment. Knowledge of consumer lending, or new account opening in a financial setting are preferred, but not required.
Skills: Knowledge of PC applications including word and excel are required. Good organizational skills, the ability to multi-task and attention to detail are required.
Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services.
Supervisory: None Required.
Time in Service: None Required.
Salary: Metropolitan Area (DC, MD, VA) Minimum $47,772.01 - $71,658.01 Maximum
Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Read Less
Mission:
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E
Maintains our members' and employees' trust by safeguarding their financial data and information.Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'.Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.General Summary
The primary purpose of this position is to assist USSFCU in living out our cultural values of relationship and service focused as we create and maintain authentic and genuine relationships with members and employees. Under general supervision, but in accordance with established policies and procedures, provides quality service to all members via the call center channel with a positive and helpful demeanor. The MSR I determines member needs, promotes and refers the appropriate products and services. Opens new accounts and shares while building rapport with the member as a trusted financial partner in order to build the member relationship. Assists members in identifying account issues and provides resolution. Works with the Call Center Team to achieve and exceed prescribed sales and service goals.
Major Duties & Responsibilities
Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of their behavior and performance on the credit union, the members, potential members and teammates.Able to navigate through multiple computer applications and screens, while simultaneously engaging with members either in person or by phone. Utilizes other channels such as email or chat to communicate with members. Performs file maintenance and processes changes on member accounts, to include but not limited to, address changes and name modifications. Able to problem solve and find solutions.Conducts consultative interviews and actively listens in order to assess member's financial needs. Identifies products and services appropriate to the members' situation. Opens new accounts accurately and promptly.Is accountable to ensure that any exceptions and errors are minimal. All exceptions and errors promptly addressed and corrected.Provides accurate information as they assist members with all general inquiries regarding accounts, products and services. As appropriate, advises members of regulations applicable to these policies and procedures.Processes member electronic transaction requests such as share to loan payment transfers, check orders, etc. Responds to member inquiries regarding account errors, discrepancies or other concerns. Provides solutions for the immediate situation as well as to help prevent possible recurrence of the same issue.Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/ promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe.Works with other team members and departments to provide assistance and resolution to member inquiries.Works 'Better Together' with other team members to promote teamwork, unity, and consistent operations. Works with the credit union team to meet and exceed departmental and organizational goals as well as any assigned individual goals. Is results driven, possesses a high sense of urgency and is self-motivated to succeed. Able to multitask, requiring good organizational skills.Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act.Ability to perform duties defined in Credit Union Security Program and Disaster Recovery Plans.Non-essential Duties & Responsibilities
Performs other duties as assigned.
Education and Experience: Bachelor's degree or High school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment. Knowledge of consumer lending, or new account opening in a financial setting are preferred, but not required.
Skills: Knowledge of PC applications including word and excel are required. Good organizational skills, the ability to multi-task and attention to detail are required.
Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services.
Supervisory: None Required.
Time in Service: None Required.
Salary Range: Staunton/Waynesboro/Harrisonburg $37,655.58 - $56,438.37
Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
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