The Receptionist/Administrative Support employee works to maintain a high level of customer service to our clients, community and team while supporting Account Managers and team members with administrative tasks.
The essential functions include, but are not limited to the following:
Establishes and maintains a professional, positive, and team-oriented relationship with colleagues. Adherent to company policies and procedures for workflow and documentation. Greet clients and visitors Screen and answer incoming calls – assist and forward as appropriateTake client payments and resolve billing issues (refer to Account Manager as needed)Process In/Out deposits, enter in QuickBooks and reconcile monthly bank statementProcess daily receipts and depositsCheck incoming faxes and distribute them to appropriate Account Manager or ProducerSort and distribute mail and prepare outgoing mailProcess pending cancellations, reinstatements and claim acknowledgements Phone calls to companies, mortgages or clients as requested by Account ManagersOrder supplies and maintain supply areaPrint Invoices, scan and file as neededUpdate client database management systemTroubleshoot copier issues with service providerSupport account managers in day-to-day operations as neededPerforming other duties as assigned.Requirements:Highschool diploma or equivalent. Receive/Maintain appropriate agent licensing. Ability to multitaskSelf-motivatedProficiency in Microsoft Office, specifically Excel, Word, and PowerPointExcellent oral and written communication skills; organizational skillsExcellent customer relationship skillsPositive, friendly, and professional attitudePHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Read LessThe Receptionist/Administrative Support employee works to maintain a high level of customer service to our clients, community and team while supporting Account Managers and team members with administrative tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Establishes and maintains a professional, positive, and team-oriented relationship with colleagues. Adherent to company policies and procedures for workflow and documentation. Greet clients and visitors Screen and answer incoming calls – assist and forward as appropriateTake client payments and resolve billing issues (refer to Account Manager as needed)Process In/Out deposits, enter in QuickBooks and reconcile monthly bank statementProcess daily receipts and depositsCheck incoming faxes and distribute them to appropriate Account Manager or ProducerSort and distribute mail and prepare outgoing mailProcess pending cancellations, reinstatements and claim acknowledgements Phone calls to companies, mortgages or clients as requested by Account ManagersOrder supplies and maintain supply areaPrint Invoices, scan and file as neededUpdate client database management systemTroubleshoot copier issues with service providerSupport account managers in day-to-day operations as neededPerforming other duties as assigned.Requirements:Highschool diploma or equivalent. Receive/Maintain appropriate agent licensing. Ability to multitaskSelf-motivatedProficiency in Microsoft Office, specifically Excel, Word, and PowerPointExcellent oral and written communication skills; organizational skillsExcellent customer relationship skillsPositive, friendly, and professional attitudePHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Read LessThe Personal Lines Account Manager works to maintain a high level of customer service to retain established accounts and to solicit new business as opportunity presents itself.
The essential functions include, but are not limited to the following:
Establishes and maintains a positive and team-oriented relationship with colleagues. Adhere to company policies and procedures for workflow and documentation.Develop relationships with current and potential clients, maintain a professional connection between clients, the agency and company underwriter.Serve as point of contact between current and potential clients and United. Review and process mail using personnel and procedures in place for support.Respond to daily telephone calls and requests for: ID cards, Binder, BOR, cancellations and reinstatements.Request policy amendments.Promote and market new business and policy renewal. This includes preparation of application, rating and forwarding to designated companies, for the correct placement and coverage for each risk. Information is then communicated to the insured or prospective client.Preparation of new business or renewal proposals as needed.Perform consultative and servicing activities to customers regarding policies, costs, consequences, and obligations. Determine solutions based upon industry knowledge and previous client interactions. Keep records of client activity documenting file within Epic with details for follow-up.Check the monthly renewal list which includes review of renewal policies, making any changes on coverages as appropriate. This also includes follow-up to the company for any policies not received by renewal date.Grow book of business through referrals/account rounding/cross sellingWork with Accounting Department regarding agency billed policies. Participate in educational seminars or workshops to emphasize improvement in customer service and sales. Meet or exceed expectations of job responsibilities. Performing other duties as assignedRequirements:State P&C license required, with 1-5 years of experience required. High school diploma or equivalent required. Designation(s) preferred, not required. Prior experience with Epic preferred.Ability to multi-taskSelf-motivatedProficient in Microsoft Office, specifically Excel, Word, and PowerPointExcellent oral and written communication skillsExcellent customer relationship skillsPositive, friendly, and professional attitudePHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Read LessThe Personal Lines Account Manager works to maintain a high level of customer service to retain established accounts and to solicit new business as opportunity presents itself.
The essential functions include, but are not limited to the following:
Establishes and maintains a positive and team-oriented relationship with colleagues. Adhere to company policies and procedures for workflow and documentation.Develop relationships with current and potential clients, maintain a professional connection between clients, the agency and company underwriter.Serve as point of contact between current and potential clients and United. Review and process mail using personnel and procedures in place for support.Respond to daily telephone calls and requests for: ID cards, Binder, BOR, cancellations and reinstatements.Request policy amendments.Promote and market new business and policy renewal. This includes preparation of application, rating and forwarding to designated companies, for the correct placement and coverage for each risk. Information is then communicated to the insured or prospective client.Preparation of new business or renewal proposals as needed.Perform consultative and servicing activities to customers regarding policies, costs, consequences, and obligations. Determine solutions based upon industry knowledge and previous client interactions. Keep records of client activity documenting file within Epic with details for follow-up.Check the monthly renewal list which includes review of renewal policies, making any changes on coverages as appropriate. This also includes follow-up to the company for any policies not received by renewal date.Grow book of business through referrals/account rounding/cross sellingWork with Accounting Department regarding agency billed policies. Participate in educational seminars or workshops to emphasize improvement in customer service and sales. Meet or exceed expectations of job responsibilities. Performing other duties as assignedRequirements:State P&C license required, with 1-5 years of experience required. High school diploma or equivalent required. Designation(s) preferred, not required. Prior experience with Epic preferred.Ability to multi-taskSelf-motivatedProficient in Microsoft Office, specifically Excel, Word, and PowerPointExcellent oral and written communication skillsExcellent customer relationship skillsPositive, friendly, and professional attitudePHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Read LessThe Commercial Lines Account Manager works to maintain a high level of customer service to retain established accounts and to solicit new business as opportunity presents itself.
The essential functions include, but are not limited to the following:
Establish and maintain a positive team-oriented relationship with colleagues. Adhere to company policies and procedures for workflow and documentation. Develop relationships with current and potential clients and maintain a professional connection between clients, the agency and company underwriter.Serve as point of contact between current and potential clients and United. Review and process mail using personnel and procedures in place for support.Respond to daily telephone calls and requests for: ID cards, Binder, BOR, cancellations and reinstatements.Request policy amendments.Promote and market new business and policy renewal. This includes preparation of applications, rating and forwarding to designated companies, for the correct placement and coverage for each risk. Information is then communicated to the insured or prospective client.Preparation of new business or renewal proposals and applications as needed.Perform consultative and servicing activities to customers regarding policies, costs, consequences, and obligations. Determine solutions based upon industry knowledge and previous client interactions. Keep a record of client activity with detailed documentation in EPIC, this will require follow-up with the client and/or the carrier. Check the monthly renewal list which includes review of renewal policies, making any changes on coverages as appropriate. This also includes follow-up to company for any policies not received by renewal date.Process invoices to client.Collaborate with Producers on new business, renewals, and remarketing renewals.Order updated loss runs as requested by the carrier. Work with the Accounting Department on agency billed accounts per written standards. Participate in Educational Seminars or workshops to emphasize improvement in customer service skills and sales.Meet or exceed expectations of job responsibilities. Performing other duties as assignedRequirements:State P&C license required, with 1-5 years’ experience preferred.High School diploma/equivalent required.Designation(s) preferred, not required.Ability to multitask.Self-motivatedProficient in Microsoft Office, specifically Excel, Word, and PowerPointPrior Experience with EPIC PreferredExcellent oral and written communication skillsExcellent customer relationship skillsPositive, friendly, and professional attitudePHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
The Risk Services Associate works to support Account Manager(s) by delivering excellent customer service, processes transactions according to agency defined workflows, cancel/reinstatement reports, and builds strong relationships with team members, carriers, clients, and our community.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:
Establish and maintain a positive team-oriented relationship with colleagues.Adhere to company policies and procedures for workflow and documentation.Respond to daily telephone calls and requests for: ID cards, cancellations, payments and reinstatements.Review and process mail using procedures in place for support. Check incoming faxes and distribute as needed.Act as a gatekeeper of information by escalating requests to Account Managers when necessary. Responding to client or carrier needs, as directed by Account Managers while providing excellent service.Support our Agency objective to deliver excellent customer service by processing transactions according to our agency defined workflows, such as policy retrieval, renewals, endorsements, policy changes, loss run requests, and other similar transactions.Assist Account Managers in their efforts to document client and carrier interactions by attaching files to EPIC along with updating activities/notes according to our agency defined workflows.Assist Account Managers in their sales efforts by preparing summaries and proposals.Contribute to the enhancement of workflow documentation and process improvement.Develop expertise in the EPIC agency management system.Proficient in utilizing desktop applications such as MS Office (Excel, Word, Exchange).Expand knowledge of insurance coverages and grow both personally and professionally.Communicate quotes to account managers regarding costs, consequences, and obligations.Provide excellent service to our customers, carriers, and team members.Obtain Property and Casualty State of Maine Insurance License.Complete United Insurance’s Onboarding and Training program/checklist with trainer sign off.Meet or exceed expectations of job responsibilities.Performing other duties as assigned.Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
The Marketing Coordinator supports United Insurance's strategic marketing, branding, and community engagement initiatives. This role is responsible for coordinating, executing, and supporting marketing communications, brand standards across platforms, employee engagement initiatives, and corporate promotional and sponsorship activities. The position exercises independent judgement in managing projects, communications, vendor relationships, and marketing initiatives that support business growth, brand visibility, and efforts to build a strong corporate culture while promoting the United Insurance brand.
The essential functions include, but are not limited to the following:
Partner with the Director of Marketing and Sales team to support strategic marketing and employee engagement initiatives. Develop, curate, and manage content for corporate social media platforms, including LinkedIn and Facebook, ensuring alignment with company branding and communication strategies.Monitor social media and internal communication engagement metrics and recommend enhancements to improve and boost audience engagement and brand visibility. Manage and maintain marketing collateral, branded merchandise, promotional inventory, and company materials while identifying opportunities for process improvements and cost efficiencies. Oversee the administration and ongoing maintenance of the United Insurance online company store, including vendor coordination, inventory management, order fulfillment, and user support. Support updates and ongoing maintenance of the company website and digital marketing assets to ensure brand consistency and accurate content.Order paper products, and company collateral including presentation folders, ID card holders for all offices, business cards, and brochures, as needed. Coordinate renewals and management of URLs, web hosting services, marketing memberships, and related vendor relationships. Assist in the planning and execution of corporate recognition programs, employee appreciation initiatives, and client engagement campaigns (top client holiday gift/card, employee appreciation gift, etc.). Coordinate sponsorship and community engagement activities with nonprofit and community partners, including WinterKids, Junior Achievement, Make-A-Wish, and Boys and Girls Clubs of Southern Maine. Collaborate with internal stakeholders to support content development initiatives that position United Insurance as an industry resource and strengthen client and prospect engagement efforts. Support marketing integration efforts related to acquisitions and onboarding of newly acquired offices and teams into United Insurance branding and communication standards. Plan and coordinate company participation in networking events, trade shows, conferences, sponsorships, and community engagement initiatives, including logistics, vendor coordination, staffing support, registrations, and promotional materials. Coordinate client and producer event logistics, including attendee management, catering, event communications, and branded presentation materials. Manage updates to business directory listings, employee web profiles, company headshots, and related promotional communications. Exercise independent judgment in prioritizing projects, managing timelines, and coordinating multiple marketing initiatives simultaneously. Maintain effective working relationships with internal departments, external vendors, community partners, and marketing service providers. Perform other duties and special projects as assigned.Requirements:Bachelor’s degree in communication, Marketing, or related field preferred. Prior experience in marketing, communications, event coordination, or related field preferred. Creative, customer-focused, and results driven. Self-motivated, proactive, organized, and adaptable. Proficient in Microsoft Office, specifically Excel, Word, PowerPoint, SharePoint, Facebook, and LinkedIn.Strong written and verbal communication skills; organizational skills.Demonstrated ability to manage multiple projects, prioritize competing deadlines, and exercise independent judgment. Positive, friendly, and professional attitude.A valid driver’s license and the ability to travel as needed.PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Read LessThe Director of Human Resources is responsible for leading and overseeing all human resource functions for a multi-state insurance agency with 18 locations and over 200 employees. This role serves as a strategic business partner to leadership while ensuring operational excellence in talent management, employee relations, compliance, compensation, benefits, performance management, and organizational development.
The Director of HR develops and implements strategies that support business growth, employee engagement, and a strong organizational culture across multiple office locations and remote teams.
The essential functions include, but are not limited to the following:
Strategic HR Leadership
Partner with executive leadership to develop and implement HR strategies aligned with organizational goals. Provide guidance and coaching to managers on employee relations, leadership development, workforce planning, and performance management. Lead organizational initiatives related to culture, engagement, retention, and change management. Analyze workforce trends and HR metrics to support business decisions.Employee Relations & Performance Management
Oversee employee relations matters including conflict resolution, investigations, corrective action, and terminations. Ensure consistent application of company policies and employment practices across all locations. Guide managers through performance management processes, employee development planning, and annual review cycles. Promote a positive and inclusive work environment.Compliance & Risk Management
Ensure compliance with federal, state, and local employment laws and regulations across multiple states. Maintain and update employee handbook, policies, and HR procedures. Oversee HR-related audits, reporting, and recordkeeping requirements. Partner with legal counsel as needed regarding employment matters and risk mitigation.Talent Acquisition & Workforce Planning
Oversee recruitment and onboarding strategies to attract and retain top talent. Support workforce planning and succession planning initiatives. Collaborate with department leaders on staffing needs and organizational structure. Execute and manage the internship program.Compensation & Benefits
Oversee compensation programs including salary administration, benchmarking, incentive plans, and annual merit processes. Manage employee benefits programs in partnership with brokers and vendors. Evaluate and recommend competitive compensation and benefits strategies.Training & Development
Identify training and professional development opportunities for employees and managers. Support leadership development and employee growth initiatives. Ensure compliance-related training requirements are met.HR Operations
Oversee HR systems, processes, and data integrity. Manage HR budgets and vendor relationships. Supervise and mentor HR team members. Continuously improve HR processes and employee experience.Travel as needed. Other duties as assigned.PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Read LessThe Personal Lines Account Manager works to maintain a high level of customer service to retain established accounts and to solicit new business as opportunity presents itself.
The essential functions include, but are not limited to the following:
Establishes and maintains a positive and team-oriented relationship with colleagues. Adhere to company policies and procedures for workflow and documentation.Develop relationships with current and potential clients, maintain a professional connection between clients, the agency and company underwriter.Serve as point of contact between current and potential clients and United. Review and process mail using personnel and procedures in place for support.Respond to daily telephone calls and requests for: ID cards, Binder, BOR, cancellations and reinstatements.Request policy amendments.Promote and market new business and policy renewal. This includes preparation of application, rating and forwarding to designated companies, for the correct placement and coverage for each risk. Information is then communicated to the insured or prospective client.Preparation of new business or renewal proposals as needed.Perform consultative and servicing activities to customers regarding policies, costs, consequences, and obligations. Determine solutions based upon industry knowledge and previous client interactions. Keep records of client activity documenting file within Epic with details for follow-up.Check the monthly renewal list which includes review of renewal policies, making any changes on coverages as appropriate. This also includes follow-up to the company for any policies not received by renewal date.Grow book of business through referrals/account rounding/cross sellingWork with Accounting Department regarding agency billed policies. Participate in educational seminars or workshops to emphasize improvement in customer service and sales. Meet or exceed expectations of job responsibilities. Performing other duties as assignedRequirements:State P&C license required, with 1-5 years of experience required. High school diploma or equivalent required. Designation(s) preferred, not required. Prior experience with Epic preferred.Ability to multi-taskSelf-motivatedProficient in Microsoft Office, specifically Excel, Word, and PowerPointExcellent oral and written communication skillsExcellent customer relationship skillsPositive, friendly, and professional attitudePHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Read Less 