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United Airlines
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  • Supervisor - CS&A Service Delivery (Houston)  

    - Harris County
    Achieving our goals starts with supporting yours. Grow your career, ac... Read More
    Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. Description Caring is one of United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience every single day. Job overview and responsibilities The Supervisor's role is to coach a team of frontline servicing representatives who provide service and resolve customer issues. They collaborate with their team member to set individual goals and objectives using performance metrics and reporting to help drive customer satisfaction and business results. As an inspiring coach, the Supervisor creates an environment where employees feel their contributions are valued and appreciated. They lead by example, promoting United values and encouraging a high-performance and positive working environment. The position requires working outside traditional work hours and weekends to support the 24/7/365 operation. The role requires up to 5% domestic and potentially international travel. * Conduct regular sessions to observe individual performance and provide balanced and actionable feedback through one-to-one coaching and follow-up sessions to ensure the team is performing to expectation * Analyze performance management data to identify areas of opportunity; consistently and effectively apply the Performance Management Process to help employees maximize performance. * Lead and maintain employee engagement by using all available reward and recognition tools and regular touch bases and communication to help the team understand the priorities and their role in the process. * Perform all administrative, compliance, and operational duties as required. Qualifications What's needed to succeed (Minimum Qualifications): * Bachelor's degree or 4 years of relevant work experience * 2 years' leadership experience * 2+ years of related experience * Demonstrated superior communication and people skills - a proven motivator of people. * Demonstrated ability to drive improvement in team performance. * Proven ability to manage multiple priorities, work in a challenging environment and make decisions quickly. * Ability to facilitate the implementation and acceptance of change within the workplace. * Proficient in Microsoft Office tools such as Outlook, Word, and Excel. * Must be legally authorized to work in the United States for any employer without sponsorship * Successful completion of interview required to meet job qualification * Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): * 2 years' leadership experience as a leader in a Call Center environment The base pay range for this role is $79,488.90 to $97,153.10. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident Read Less
  • Quality Engineering Manager  

    - Cook County
    hackajob is collaborating with United Airlines to connect them with ex... Read More
    hackajob is collaborating with United Airlines to connect them with exceptional professionals for this role. Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. Description United s Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities As a Test Automation and Quality Engineering Manager of Information Technology at United, you will be responsible for the delivery of excellence through strategic resource planning and automation focused quality initiatives. You'll lead and mentor both onsite and offshore Quality Engineering teams, ensuring they take full ownership of deliverables and uphold the highest standards. In this role, you will be accountable for governing quality efforts across multiple projects and/or large programs with several quality engineering testing workstreams. You'll collaborate closely with application teams and organizational leadership to influence best in class quality practices and advance TMMi test maturity across the enterprise. Govern functional and non-functional testing that includes agile, integration, end to end, performance, stress and endurance test with application development and non-functional teams Offer creative solutions to solve complex problems such as technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities, etc. Drive innovations and efficiencies with GenAI capabilities from proof of concept to implementation across Digital Technology Develop and implement strategies to improve Quality Engineering practices from pre to post deployment (i.e. gating criteria, in sprint test automation, tooling) Partner with application DevOps teams and build CICD pipeline for the sanity, integration and regression tests in QA and Production environments Accountable for overseeing quality efforts on multiple projects and/or a large program that consists of multiple testing tracks and applications, using test automation principles and AI-first approach Research and resolve people and project issues; provide recommendations; escalate to senior management as needed Qualifications What's needed to succeed (Minimum Qualifications): Bachelor s degree in Computer science, Information technology or similar 3+ years of Quality Engineering experience with managing large enterprise programs 3+ years of experience implementing Test Automation framework 3+ years of experience in supporting release automation (CICD) and application performance testing Experience leading projects while supervising large teams of Quality Engineers Programming: Java, Selenium, Rest Assured and SQL Willing and able to travel domestic/internationally (up to 10%) Listening, communication, partnership and negotiation skills Must be legally authorized to work in the United States for any employer without sponsorship What will help you propel from the pack (Preferred Qualifications): Previous airline experience Understanding of GenAI testing technologies CSTE or any other Test Automation related certifications Test Management Tools: Jira, Zephyr, Microsoft Test Management (ADO) Automation: Hands-on exposure to Playwright/Selenium, Ready API/Rest Assured, Postman, SeeTest, or any others to automate API s, UI and Mobile applications Continuous Integration and Deployment: Harness/Github Actions or any other tools Understanding of cloud, distributed, microservice, mainframe and desk top based technology (AWS Preferred) The base pay range for this role is $102,220.00 to $133,194.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany