JOB SUMMARY:
The Care Coordinator provides case management services through the Renter Protection Homelessness Prevention (RPHP) program for assigned program participants. The Care Coordinator provides supportive services and resource linkage to promote housing retention and wellness.
ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:
Manages a caseload of 20-25 households that have been referred to and enrolled into RPHP program.Rapidly enrolls referrals received from offices of elected officials, community organizations, and self-referrals, including gathering documentation needed for enrollment and creating Housing and Services Plans (HSP) in collaboration with participants.Conducts housing location to locate units, verify property ownership, inspects units and submits rental packets.Connects participants to resources that support housing stabilization and promote wellness, including medical, mental health and/or substance use services, employment, child care, etc.Engages households on a consistent basis to provide support related to HSP goals, and to discuss budgets and progressive financial assistance. Frequency of services will be based on the needs of the family or individual, but home visits must occur once a month at minimum. Provides trauma informed services that align with Housing First and Harm Reduction philosophies, are in accordance with agency and funder expectations, and abide by legal and ethical standards.Strives to recognize the best in each participant and supports the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques.Acts as an advocate for participants who are experiencing housing barriers (e.g. poor credit, evictions, etc.), while establishing and maintaining a professional relationship with landlords and property owners.Ensures that landlords are respecting tenant rights and that participants are aware of the expectations and obligations outlined in their lease agreements.Connects participants to legal services when necessary to mitigate evictions or other tenant rights issues.Completes and submits monthly rental packets that accurately reflect the household’s needs as well as their progression toward financial independence, while taking into account program timelines.Maintains accurate and timely documentation in HMIS/other electronic record keeping systems and charts in accordance with agency policies and expectations.Completes annual recertifications, including assessing for ongoing eligibility and unit inspections if applicable.Assesses participant’s need for a transition to a more supportive housing resource and assists participants in accessing shallow subsidy, housing vouchers or permanent supportive housing resources when needed. This also includes relocation when necessary.Regularly explores opportunities for community integration to support housing retention in preparation for a successful termination of services when appropriate.Transports participants as needed to essential appointments and conducts visits within the community in SPA 3 and Los Angeles County.Participates in weekly supervision and staff meetings, as well as Programs Department and agency-wide meetings and trainings.Other duties as assigned.PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:
Work indoors in temperature controlled environment with occasional exposure to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.Ability to interact with other employees, clients, customers and members of the public.Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.Gather, analyze, synthesize, and classify information.Transcribe, enter, and post data.Ability to respond effectively to sensitive inquiries or complaints.May require exposure to blood borne pathogens and infectious agents.Requires use of a computer keyboard for substantial periods of time.Able to travel to off-site meetings or other activities.KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of crisis and permanent housing resources throughout Los Angeles County.Knowledge of housing issues in San Gabriel Valley preferred.Knowledge of HUD guidelines and experience working with subsidized housing programs.Current knowledge of best practice models, including: Housing First, Trauma Informed Care, Mental Health Recovery, Harm Reduction, and Critical Time Intervention.Proficient in use of laptop computer and Microsoft Windows, Office software programs, and Google Apps. (Word, Excel, PowerPoint, G-mail, Docs).Ability to accurately enter client data and progress notes in the Homeless Management Information System, and run program management reports.Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, printer and scanner).Understanding of case management practices and ability to accurately and clearly document case notes.Excellent written and verbal communication skills.Possess valid California driver's license and have access to properly registered vehicle.EDUCATION, TRAINING AND EXPERIENCE:
Minimum Qualifications
Option I: A Bachelor's degree in Social Work or related field.Option II: Have a minimum of two (2) years of experience in a related human services field.Option III: Successful demonstration of required skills through current or past USHS direct employment or temporary assignment may be considered in lieu of the standard required years of experience.Desirable
Experience working with participants with complex medical, mental health, and/or substance use conditions strongly preferred.Experience in the following areas strongly preferred: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, medical, mental health, or substance use services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.Bi-lingual English/Spanish preferred.Union Station Homeless Services is an Equal Opportunity Employer
JOB SUMMARY:
The Mental Health Specialist conducts outreach and housing navigation activities with a focus on chronically homeless and highly vulnerable individuals. S/he is a member of an interdisciplinary team that will provide services to clients on the Metro A Line. The Mental Health Specialist will provide mental health assessments and crisis intervention within scope of practice to clients in need of assistance. S/he will also address the individuals’ immediate needs and work to engage them in the housing navigation process. This position will enhance existing outreach services to provide clinical and mental health interventions appropriate to the client’s mental health needs.
ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:
Conducts outreach activities to engage chronically homeless individuals toward pursuing permanent housing options.Receives, assesses, and triages referrals from walk-ins and other collaborative partners.Conducts standardized screening and triages chronically homeless individuals.Assists individuals with collecting documents necessary for applying for permanent supportive housing.Attends case conferencing meetings to coordinate services with other providers.Provides mental health assessments, counseling, and interventions when indicated, using Recovery Model and Trauma-Informed Care, among other like philosophies as basis for interventions.Connects individuals to other supportive services as needed such as mental health, health, substance abuse, legal, employment, etc.Document services and complete data entry into HMIS database.Provide linkage to mainstream resources, such as DPSS or Social Security Disability.Provide transportation assistance for the purposes of stabilizing the current housing crisis.Conduct follow-up activities to ensure completion of the crisis housing planIdentify appropriate interventions to address and resolve the homeless status of program participants.Assists individuals with accessing permanent housing opportunities including permanent supportive housing, move-in assistance, shared housing, affordable housing, etc.Other duties as assigned.PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:
Work indoors in temperature controlled environment and occasionally exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.See, hear and speak clearly in order to give and receive information and instructions.Ability to interact with other employees, clients, customers and members of the public.Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.Gather, analyze, synthesize, and classify information. Transcribe, enter, and post data.Ability to respond effectively to sensitive inquiries or complaints.Requires use of a computer keyboard.Travel to off-site meetings.KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of emergency housing, transitional and permanent housing resources throughout Los Angeles County.Knowledge of housing issues in San Gabriel Valley preferred.Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.Current knowledge of social work practices and principles related to best practice standards.Ability to communicate effectively both verbally and in writing.Proficient in use of laptop computer and Microsoft Windows and Office software programs (Word, Access, Excel, PowerPoint, G-Mail).Ability to accurately enter client data and notes in HMIS Homeless Management Information System.Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, computer printer and scanner).Possess valid California driver's license and have access to properly registered vehicle.Bilingual Spanish preferred.EDUCATION, TRAINING AND EXPERIENCE:
Minimum Qualifications
Bachelor’s Degree in human services or similar field (i.e. psychology, sociology, social work)1 year of experience working in a mental health or behavior health field setting performing case management work.Desirable
Master’s Degree (MSW, MFT, or Psychology) desirable.Union Station Homeless Services is an Equal Opportunity Employer
Read LessJOB SUMMARY:
The Care Coordinator provides case management services through the Homelessness Prevention and Time Limited Subsidies (TLS) programs for assigned program participants. The Care Coordinator collaborates with Housing Navigators to assist families in navigating the lease up process, and provides supportive services and resource linkage to promote housing retention and wellness.
ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:
Manages a caseload of 20-25 households that have been matched to Prevention or TLS slots.Rapidly enrolls referrals received from LAHSA, Family Response Team and/or Housing Navigators, including gathering documentation needed for enrollment and creating Housing and Services Plans (HSP) in collaboration with participants.Coordinates with Housing Navigators to support the lease up process, including locating units, verifying property ownership, inspecting units and submitting move-in packets.Connects participants to resources that support housing stabilization and promote wellness, including medical, mental health and/or substance use services, employment, child care, etc.Engages households on a consistent basis to provide support related to HSP goals, and to discuss budgets and progressive financial assistance. Frequency of services will be based on the needs of the family, but home visits must occur once a month at minimum. Weekly visits are required for any unhoused participants.Provides trauma informed services that align with Housing First and Harm Reduction philosophies, are in accordance with agency and funder expectations, and abide by legal and ethical standards.Strives to recognize the best in each participant and supports the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques.Acts as an advocate for participants who are experiencing housing barriers (e.g. poor credit, evictions, etc.), while establishing and maintaining a professional relationship with landlords and property owners.Ensures that landlords are respecting tenant rights and that participants are aware of the expectations and obligations outlined in their lease agreements.Connects participants to legal services when necessary to mitigate evictions or other tenant rights issues.Completes and submits monthly rental packets that accurately reflect the household’s needs as well as their progression toward financial independence, while taking into account program timelines.Maintains accurate and timely documentation in HMIS and charts in accordance with agency policies and expectations.Completes annual recertifications, including assessing for ongoing eligibility and unit inspections.Assesses participant’s need for a transition to a more supportive housing resource and assists participants in accessing shallow subsidy, housing vouchers or permanent supportive housing resources when needed. This also includes relocation when necessary.Regularly explores opportunities for community integration to support housing retention in preparation for a successful termination of services when appropriate.Transports participants as needed to essential appointments and conducts visits within the community in SPA 3 and Los Angeles County.Participates in weekly supervision and staff meetings, as well as Programs Department and agency-wide meetings and trainings.Other duties as assigned.PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:
Work indoors in temperature controlled environment with occasional exposure to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.Ability to interact with other employees, clients, customers and members of the public.Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.Gather, analyze, synthesize, and classify information.Transcribe, enter, and post data.Ability to respond effectively to sensitive inquiries or complaints.May require exposure to blood borne pathogens and infectious agents.Requires use of a computer keyboard for substantial periods of time.Able to travel to off-site meetings or other activities.KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of crisis and permanent housing resources throughout Los Angeles County.Knowledge of housing issues in San Gabriel Valley preferred.Knowledge of HUD guidelines and experience working with subsidized housing programs.Current knowledge of best practice models, including: Housing First, Trauma Informed Care, Mental Health Recovery, Harm Reduction, and Critical Time Intervention.Proficient in use of laptop computer and Microsoft Windows, Office software programs, and Google Apps. (Word, Excel, PowerPoint, G-mail, Docs).Ability to accurately enter client data and progress notes in the Homeless Management Information System, and run program management reports.Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, printer and scanner).Understanding of case management practices and ability to accurately and clearly document case notes.Excellent written and verbal communication skills.Possess valid California driver's license and have access to properly registered vehicle.EDUCATION, TRAINING AND EXPERIENCE:
Minimum Qualifications
Option I: A Bachelor's degree in Social Work or related field.Option II: Have a minimum of two (2) years of experience in a related human services field.Option III: Successful demonstration of required skills through current or past USHS direct employment or temporary assignment may be considered in lieu of the standard required years of experience.Desirable
Experience working with participants with complex medical, mental health, and/or substance use conditions strongly preferred.Experience in the following areas strongly preferred: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, medical, mental health, or substance use services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.Bi-lingual English/Spanish preferred.JOB SUMMARY:
The Family Solutions Center (FSC) Care Coordinator provides case management services through the Homelessness Prevention and Time Limited Subsidies (TLS) programs for assigned program participants. The Care Coordinator collaborates with Housing Navigators to assist families in navigating the lease up process, and provides supportive services and resource linkage to promote housing retention and wellness.
ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:
Manages a caseload of 20-25 households that have been matched to Prevention or TLS slots.Rapidly enrolls referrals received from LAHSA, Family Response Team and/or Housing Navigators, including gathering documentation needed for enrollment and creating Housing and Services Plans (HSP) in collaboration with participants.Coordinates with Housing Navigators to support the lease up process, including locating units, verifying property ownership, inspecting units and submitting move-in packets.Connects participants to resources that support housing stabilization and promote wellness, including medical, mental health and/or substance use services, employment, child care, etc.Engages households on a consistent basis to provide support related to HSP goals, and to discuss budgets and progressive financial assistance. Frequency of services will be based on the needs of the family, but home visits must occur once a month at minimum. Weekly visits are required for any unhoused participants.Provides trauma informed services that align with Housing First and Harm Reduction philosophies, are in accordance with agency and funder expectations, and abide by legal and ethical standards.Strives to recognize the best in each participant and supports the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques.Acts as an advocate for participants who are experiencing housing barriers (e.g. poor credit, evictions, etc.), while establishing and maintaining a professional relationship with landlords and property owners.Ensures that landlords are respecting tenant rights and that participants are aware of the expectations and obligations outlined in their lease agreements.Connects participants to legal services when necessary to mitigate evictions or other tenant rights issues.Completes and submits monthly rental packets that accurately reflect the household’s needs as well as their progression toward financial independence, while taking into account program timelines.Maintains accurate and timely documentation in HMIS and charts in accordance with agency policies and expectations.Completes annual recertifications, including assessing for ongoing eligibility and unit inspections.Assesses participant’s need for a transition to a more supportive housing resource and assists participants in accessing shallow subsidy, housing vouchers or permanent supportive housing resources when needed. This also includes relocation when necessary.Regularly explores opportunities for community integration to support housing retention in preparation for a successful termination of services when appropriate.Transports participants as needed to essential appointments and conducts visits within the community in SPA 3 and Los Angeles County.Participates in weekly supervision and staff meetings, as well as Programs Department and agency-wide meetings and trainings.Other duties as assigned.PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:
Work indoors in temperature controlled environment with occasional exposure to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.Ability to interact with other employees, clients, customers and members of the public.Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.Gather, analyze, synthesize, and classify information.Transcribe, enter, and post data.Ability to respond effectively to sensitive inquiries or complaints.May require exposure to blood borne pathogens and infectious agents.Requires use of a computer keyboard for substantial periods of time.Able to travel to off-site meetings or other activities.KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of crisis and permanent housing resources throughout Los Angeles County.Knowledge of housing issues in San Gabriel Valley preferred.Knowledge of HUD guidelines and experience working with subsidized housing programs.Current knowledge of best practice models, including: Housing First, Trauma Informed Care, Mental Health Recovery, Harm Reduction, and Critical Time Intervention.Proficient in use of laptop computer and Microsoft Windows, Office software programs, and Google Apps. (Word, Excel, PowerPoint, G-mail, Docs).Ability to accurately enter client data and progress notes in the Homeless Management Information System, and run program management reports.Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, printer and scanner).Understanding of case management practices and ability to accurately and clearly document case notes.Excellent written and verbal communication skills.Possess valid California driver's license and have access to properly registered vehicle.EDUCATION, TRAINING AND EXPERIENCE:
Minimum Qualifications
Option I: A Bachelor's degree in Social Work or related field.Option II: Have a minimum of two (2) years of experience in a related human services field.Option III: Successful demonstration of required skills through current or past USHS direct employment or temporary assignment may be considered in lieu of the standard required years of experience.Desirable
Experience working with participants with complex medical, mental health, and/or substance use conditions strongly preferred.Experience in the following areas strongly preferred: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, medical, mental health, or substance use services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.Bi-lingual English/Spanish preferred.Union Station Homeless Services is an Equal Opportunity Employer
JOB SUMMARY:
The Outreach Specialist will join the Pasadena HOPE Team, 5 days per week, to provide outreach, engagement and linkage to services. The Outreach Specialist will outreach individuals experiencing homelessness on the streets of Pasadena who may often be in crisis and experiencing symptoms of mental health and/or substance use disorders. The Outreach Specialist will be trained in Pro-ACT, assist with de-escalation and promote best possible outcomes, acknowledging the individuals communication style and right to self-determination. This program will incorporate the principles of harm reduction, motivational interviewing, and trauma-informed care. All services provided are to be culturally responsive and person centered.
ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:
Conducts outreach activities to engage chronically homeless individuals. Conducts standardized screening VI-SPDATConsults with HOPE team and DMH (Department of Mental Health) to assess any behaviors that may warrant an LPS assessment or hold.Provide follow-up support, linkage, referrals, and crisis intervention to all individuals contracted through the HOPE team until they are connected to housing navigation and case management through CES.Assist individuals with referrals to supportive services including, but not limited to, mental health, health, substance abuse, employment, etc. Assists individuals with accessing community resources related to bridge housing.Interventions may include filling medications, transportation to appointments, reconnecting with family, and more.Electronically document services and complete data entry into HMIS database.Attends case conferencing meetings to coordinate services with other providers. Other duties as assigned.
PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:
Working in outdoor weather and driving conditions. Occasionally working indoors in temperature controlled environment. The noise level in the work environment is usually moderate.Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.See, hear and speak clearly in order to give and receive information and instructions.Ability to interact with other employees, clients, customers and members of the public.Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.Gather, analyze, synthesize, and classify information. Transcribe, enter, and post data.Ability to respond effectively to sensitive inquiries or complaints.Requires use of a computer keyboard.Travel to off-site meetings.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of transitional and permanent housing resources throughout Los Angeles County.Knowledge of housing issues in the City of Pasadena preferred.Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others. Current in knowledge of social work practices and principles related to best practice standards.Ability to communicate effectively both verbally and in writing.Proficient in use of laptop computer and Microsoft Windows and Office software programs (Word, Access, Excel, PowerPoint, G-Mail). Ability to accurately enter client data and notes in HMIS Homeless Management Information System. Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner).Possess valid California driver's license and have access to properly registered vehicle.EDUCATION, TRAINING AND EXPERIENCE:
Master’s degree in social work or related field preferred.Related professional certification, i.e. CADAC, LVN, or LPT strongly desired.A minimum of two years of relevant experience required.Experience assisting low and very-low income individuals access affordable housing required.Experience working with homeless individuals within the City of Pasadena preferred.Bilingual- English/Spanish preferred.Union Station Homeless Services is an Equal Opportunity Employer
JOB SUMMARY:
The Care Coordinator for Centennial Place will conduct ongoing tenant engagement to encourage participation in support services under a Housing First model. Engagement will include welcoming the tenant to their new community, establishing trust through relationship building, assisting the tenant with understanding the services that are available and assisting the tenant with accessing those services. The Care Coordinator will work to keep tenants connected with the agency and community resources that meet their housing, financial, social service, mental health and physical health needs and for assisting the tenant with maintaining their housing at Centennial Place. The Care Coordinator at Centennial Place will also support community building through participating and leading social activities, support groups, and providing educational opportunities.
ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:
Strive to recognize the best in each tenant and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management tools.Assist tenant in developing individualized service plans to meet goals developed in relationship to the tenant. Meet with each tenant on regularly scheduled basis and document progress and strength in progress notes. Transport tenant as needed to essential appointments that support their wellbeing.Assist tenant in navigating and abiding by their lease obligations and house rules. Provide advocacy and assistance for tenant during lease violation, and assist tenant with identifying needed behavioral changes. Assist tenant in navigating, gaining, and maintaining financial, social, and medical services. Assist tenant with their mental health needs by making arrangements for the provision of psychiatric or therapeutic services.Coordinate on-site recreational, social and community-building activities; support groups; and educational opportunities such as computer classes, speakers, etc. Provide documentation that establishes the person’s eligibility for services and the provision of services required by the Federal Department of Housing and Urban Development regulations and guidelines.Keep client records and information current and accurate in HMIS and CHAMP. Organize all record keeping and chart management in compliance with USHS QA standards.Other duties as assigned by Manager of Centennial Place.
PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:
Work indoors in temperature controlled environment and occasionally exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.Ability to interact with other employees, clients, customers and members of the public.Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.Gather, analyze, synthesize, and classify information.Transcribe, enter, and post data.Ability to respond effectively to sensitive inquiries or complaints.May require exposure to blood borne pathogens and infectious agents.Requires use a computer keyboard for substantial periods of time.Able to travel to off-site meetings or other activities.
KNOWLEDGE, SKILLS AND ABILITIES:
EDUCATION, TRAINING, AND EXPERIENCE:
Minimum Qualifications
Option I: A Bachelor's degree in Social Work or related field Option II: Have a minimum of two (2) years of experience in a related human services fieldOption III: Successful demonstration of required skills through current or past USHS direct employment or temporary assignment may be considered in lieu of the standard required years of experience.Desirable
Experience working with participants with complex medical, mental health, and/or substance use conditions strongly preferred.Experience in the following areas strongly preferred: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, medical, mental health, or substance use services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.Bi-lingual English/Spanish preferred.
Union Station Homeless Services is an Equal Opportunity Employer
JOB SUMMARY:
The Care Coordinator for Agave will conduct ongoing tenant engagement to encourage participation in support services under a Housing First model. Engagement will include welcoming the tenant to their new community, establishing trust through relationship building, assisting the tenant with understanding the services that are available and assisting the tenant with accessing those services. The Care Coordinator will work to keep tenants connected with the agency and community resources that meet their housing, financial, social service, mental health and physical health needs and for assisting the tenant with maintaining their housing at Agave. The Care Coordinator at Agave will also support community building through participating and leading social activities, support groups, and providing educational opportunities.
ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:
● Strive to recognize the best in each tenant and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management tools.
● Assist tenant in developing individualized service plans to meet goals developed in relationship to the tenant.
● Meet with each tenant on regularly scheduled basis and document progress and strength in progress notes.
● Transport tenant as needed to essential appointments that support their wellbeing.
● Assist tenant in navigating and abiding by their lease obligations and house rules.
● Provide advocacy and assistance for tenant during lease violation, and assist tenant with identifying needed behavioral changes.
● Assist tenant in navigating, gaining, and maintaining financial, social, and medical services.
● Assist tenant with their mental health needs by making arrangements for the provision of psychiatric or therapeutic services.
● Coordinate on-site recreational, social and community-building activities; support groups; and educational opportunities such as computer classes, speakers, etc. Revised 2/7/2023 Page 1 of 3
● Provide documentation that establishes the person’s eligibility for services and the provision of services required by the Federal Department of Housing and Urban Development regulations and guidelines.
● Keep client records and information current and accurate in HMIS and CHAMP.
● Organize all record keeping and chart management in compliance with USHS QA standards.
● Other duties as assigned by Manager of Agave.
PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:
● Work indoors in temperature controlled environment and occasionally exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.
● Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.
● See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.
● Ability to interact with other employees, clients, customers and members of the public.
● Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.
● Gather, analyze, synthesize, and classify information.
● Transcribe, enter, and post data.
● Ability to respond effectively to sensitive inquiries or complaints.
● May require exposure to blood borne pathogens and infectious agents.
● Requires use a computer keyboard for substantial periods of time.
● Able to travel to off-site meetings or other activities.
KNOWLEDGE, SKILLS AND ABILITIES:
● Possess valid Driver’s License and have access to a properly registered vehicle.
● Familiar with transitional and permanent housing resources throughout Los Angeles County.
● Knowledgeable of substance abuse and mental health issues.
● Proficient in Microsoft Word, Excel and PowerPoint applications.
● Ability to accurately enter client data and notes in CHAMP and HMIS database systems.
● Understanding of case management practices and ability to accurately and clearly document case notes.
● Strong written and oral communication skills.
● Detail oriented and highly organized.
● Ability to multi-task and manage time working on various projects.
EDUCATION, TRAINING AND EXPERIENCE:
Minimum Qualifications
● Option I: A Bachelor's degree in Social Work or related field.
● Option II: Have a minimum of two (2) years of experience in a related human services field.
Desirable
● Experience working with participants with complex medical, mental health, and/or substance use conditions strongly preferred.
● Experience in the following areas strongly preferred: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, medical, mental health, or substance use services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
● Bi-lingual English/Spanish preferred.
● Successful demonstration of required skills through current or past USHS direct employment or temporary assignment may be considered in lieu of the standard required years of experience.
Union Station Homeless Services is an Equal Opportunity Employer
JOB SUMMARY:
The Outreach Specialist conducts outreach activities with a focus on chronically homeless and highly vulnerable individuals. The Outreach Specialist is a member of the Metro Multidisciplinary Team (MDT) that will provide services to clients on the streets and in encampments. They will address the individuals’ immediate needs and work to engage them in the housing process.
ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:
Conducts team-based and individual outreach activities to engage chronically homeless individuals toward pursuing permanent housing options.Receives, assesses, and triages referrals from walk-ins and other collaborative partners.Conducts standardized screening and triages chronically homeless individuals as part of a multi-disciplinary outreach team, including experts in mental health, substance use, and physical health, including nursing/medical staff.Assists individuals with collecting documents necessary for applying for permanent supportive housing.Attends case conferencing meetings to coordinate services with other providers.Connects individuals to supportive services as needed, such as mental health, health, substance abuse, employment, etc.Document services and complete data entry into HMIS database.Provide linkage to mainstream resources, such as DPSS or Social Security Disability.Provide transportation assistance for the purposes of stabilizing the current housing crisis.Conduct follow-up activities to ensure completion of the crisis-housing plan.Identify appropriate interventions to address and resolve the homeless status of program participants.Assists individuals with accessing permanent housing opportunities, including permanent supportive housing, move-in assistance, shared housing, affordable housing, etc.Other duties as assigned.PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:
Work indoors in temperature controlled environment and occasionally exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.See, hear and speak clearly in order to give and receive information and instructions.Ability to interact with other employees, clients, customers, and members of the public.Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.Gather, analyze, synthesize, and classify information. Transcribe, enter, and post data.Ability to respond effectively to sensitive inquiries or complaints.Requires use of a computer keyboard.Travel to off-site meetings.KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of emergency housing, transitional, and permanent housing resources throughout Los Angeles County preferred.Knowledge of housing issues in San Gabriel Valley preferred.Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others preferred.Ability to communicate effectively both verbally and in writing preferred.Proficient in use of laptop computer and Microsoft Windows and Office software programs (Word, Access, Excel, PowerPoint, Gmail) preferred.Ability to accurately enter client data and notes in the Homeless Management Information System preferred.Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner) preferred.Possess valid California driver's license and have access to properly registered vehicle preferred.EDUCATION, TRAINING, AND EXPERIENCE:
Personal familiarity with homelessness - having experienced homelessness.Completion of a peer case manager or peer advocacy program preferred.Union Station Homeless Services is an Equal Opportunity Employer
JOB SUMMARY:
The Food Services Assistant is responsible for assisting in the operation of the Food Services Program.
ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:
Provide a hospitable and welcoming atmosphere for patrons, volunteers and donors to Union Station.Provide guidance to volunteers with breakfast preparation and service.Organize, courteously acknowledge, and safely process food donations according to Union Station policyAssist Associate Director of Food Services in maintaining inventory of food and paper goodsPrepare food and cook as necessaryHelp maintain all kitchen equipmentMaintain a safe and sanitary environment in the kitchen and food storage areasAssist Associate Director of Food Services with menu planningMaintain organization in pantry and food storage areasDeliver meals to Union Station locationsOther duties as assigned.PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:
Work indoors in temperature controlled environment with regular exposure to extreme indoor temperatures. The noise level in the work environment is usually moderate.Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and lift and or move objects (35 lbs.). Use hands to finger, handle or feel.Must be able to lift 35 pounds.See, hear and speak clearly in order to give and receive information and instructions and operate mechanical devices.Ability to interact with other employees, clients, customers and members of the public.Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.May require exposure to irritating fluids, solids, or atmospheric conditions.May require exposure to high voltage equipment.Able to work weekends and holidays and perform on-call duties, as required.KNOWLEDGE, SKILLS AND ABILITIES:
Ability to work independently with minimal supervision.Ability to work as a member of a team and respond to direction.Ability to establish and maintain effective working relationships with volunteers and staff.Knowledge of food storage, preparation and menu planning.Ability to communicate effectively, both orally and in writing.Position requires mandatory attendance on the day before, day of, and day after Christmas and Thanksgiving holidays.EDUCATION, TRAINING AND EXPERIENCE:
One year of experience working in food services or meal preparation in residential facility, cafeteria or commercial food establishment.High School diploma or GED preferred.California Department of Health Food Safety Card required.Union Station Homeless Services is an Equal Opportunity Employer
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