Location: U.S Remote (EST hours preferable) Reporting to: Henry Bliss, Global Partnerships quarterly cadence for Tier 2. Deliver product training and resources to maximize platform usage. Maintain accurate, up to date customer health signals and proactively flag risks or blockers to AM, with mitigation plans attached. Develop strong, multi-level relationships across institutions, building resilience beyond a single champion. Keep internal success tools (Salesforce) up to date with key updates and engagement insights. What Success Looks Like: Net and gross revenue retention (influenced through adoption, value delivery and risk mitigation, not owned) Accuracy and timeliness of renewal readiness materials and risk flags provided to AM Quality and usage of ROI proof points and value narratives handed to AM Executive stakeholder engagement across accounts Onboarding speed and customer time-to-value What We’re Looking For: Relationship-building across multi-level stakeholders, with the ability to build resilience beyond a single champion Strategic planning: able to build forward-looking success plans aligned to institutional priorities, not just react to what's in front of them Operational rigor: disciplined CRM hygiene, accurate reporting, predictable cadence across a portfolio Analytical and data-driven approach to health scoring, usage analysis, and early risk identification Excellent communication and storytelling, particularly with executive audiences Cross-functional collaboration, especially with Account Management, Product and Support Sound commercial judgment: able to build credible value narratives and risk flags that AM can act on, without owning negotiation Organizational and time management strength What You’ll Receive: Competitive base salary with OTE 25 days PTO plus US national holidays and 3 special days Enhanced maternity, paternity, and adoption leave Health insurance (medical, dental, vision options) with family contributions Life insurance 401(k) with 6% employer match Mental health support MacBook or PC, home office setup support A genuinely supportive, high-performing team Our Approach to Hiring: We know that typically females and underrepresented groups only apply to jobs if they see themselves ticking every box. We believe we’re more than boxes to tick. If you don't meet all the requirements but think you might still be right for the role or others, please apply anyway. We're always keen to speak to people who connect with our mission and values. Ready to become a buddy? Apply now with your resume, and we’ll take it from there. Not quite ready or have questions? Contact our People Experience team at becomeabuddy@unibuddy.com
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