We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our Longfellow Hotel team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
Benefits Responsibilities Greet guests and perform check-in/out procedures Follow all cash and credit card procedures required by hotel and brand standardCheck expected departures and clear check outUpdate housekeeping room status Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met Demonstrate commitment to servicing the guest by being hospitable and accommodating Document any guest accidents by completing the accident report formQualifications
High School diploma or GED preferred One year of hospitality experience required Customer service experience required Experience handling cash and credit card procedures Attention to detail Ability and flexibility to work various shifts including evenings, weekends, and holidaysCompany Blurb
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Read LessThe Longfellow is a 48-room independent luxury hotel in Portland, Maine, home to Five of Clubs, Twinflower Café, and Astraea Spa. Since opening in 2024, The Longfellow has quickly established itself as one of New England's most celebrated hospitality destinations, earning national recognition for its thoughtful design, exceptional guest experience, and commitment to wellness, community, and place.
We are seeking a thoughtful, creative, and organized Sales & Marketing Coordinator to focus on Longfellow Hotel. This is an exciting opportunity for someone who enjoys building relationships, creating meaningful experiences, and helping tell the story of a one-of-a-kind hotel.
Perks & Benefits
As a valued member of our team, you will be eligible for:
• Discounted hotel stays across New England and within the Small Luxury Hotels collection
• Individual health, dental, and vision coverage
• Unlimited PTO policy
• Annual bonus opportunity
• Discounted meals at Twinflower Café and Five of Clubs
• Generous parental leave
• Flexible Spending Accounts (FSA)
• IRA plan with employer matching up to 3%
• Access to professional development and career advancement opportunities
About the Role
The Sales & Marketing Coordinator plays a key role in growing awareness of The Longfellow and driving non-leisure room revenue. This position is responsible for prospecting, cultivating, and maintaining local and regional business relationships that lead to corporate, group, and other business travel opportunities.
The role also supports the Uncommon Hospitality marketing team with a focus on local marketing initiatives, including social media, email marketing, graphic design, community partnerships, and direct mail campaigns. In addition, this position assists with on-site event coordination and helps bring creative ideas to life across the property.
The ideal candidate is equal parts relationship-builder, storyteller, and organizer. They are excited to serve as an ambassador for The Longfellow, strengthen our visibility in the community, and identify opportunities to connect with new audiences.
Qualifications
• Experience in a sales or marketing role
• Prior hotel or hospitality experience preferred, but not required
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple projects and priorities simultaneously
• Comfortable building relationships and representing the hotel in the community
• Knowledge of how to do the right thing always—using sound judgment, even when no one is looking
• Seeing opportunities where others have not—and creating opportunities others wish they'd thought of first
This is a great opportunity to join a small and growing company. The position reports directly to the VP of Experience.
Approximate Salary: $50,000 annually
Please send your resume and cover letter—we would love to hear from you.
Please note that only qualified candidates will be contacted.
Read LessLocation: Longfellow Hotel, Portland ME
Schedule: Part-Time / Full-Time
Shift: 6AM – 3PM / 8AM-4PM
Pay Rate: $21-23/hour
We're looking for a reliable and motivated Line Cook to join our culinary team! This position is ideal for someone who is passionate about food and thrives in a fast-paced, team-oriented kitchen. You'll help us provide high-quality breakfast and lunch service to our guests, maintaining high standards for food preparation, safety, and presentation.
Key Responsibilities:
Prepare and cook daily menus according to established recipes and standards
Set up and stock stations with necessary supplies before service begins
Maintain cleanliness and organization of workstations
Ensure proper food handling, storage, and sanitation procedures are followed
Collaborate with other kitchen staff to ensure timely and efficient service
Adapt to special requests with flexibility and attention to detail
Qualifications:
Prior kitchen or line cook experience preferred, especially in breakfast/brunch service
ServSafe certification or willingness to obtain
Ability to work efficiently in a high-volume, fast-paced environment
Strong attention to detail and commitment to quality
Dependable and punctual with a strong work ethic
Ability to stand for extended periods and lift up to 50 lbs
Perks & Benefits:
Discounted hotel stays across New England properties
Generous Paid Time Off (PTO) policy
Discounted meals at our food and beverage outlets Twinflower Cafe and Five of Clubs
Discounted spa services at Astraea Spa
Parental Leave & Bereavement Leave
Flexible Spending Accounts – an employer-sponsored healthcare benefit
Being part of team that values your day to day work experience Read Less
The Admirals Inn is seeking a Part Time Bartender to join our team at the Admirals Inn outdoor bar in Ogunquit, Maine. This role offers an exciting opportunity to craft exceptional cocktails, provide outstanding customer service, and serve and run food up and down the stairs in a vibrant outdoor setting.
ResponsibilitiesPrepare and serve alcoholic and non-alcoholic beverages in a timely and professional mannerEngage with guests to ensure a positive and memorable bar experienceServe and run food up and down the stairs efficientlyMaintain cleanliness and organization of the bar areaMonitor inventory and communicate supply needs to managementFollow all safety, sanitation, and legal requirements related to alcohol serviceAssist with opening and closing duties as neededRequirementsPrevious bartending or bar service experience preferredExcellent customer service and communication skillsAbility to work in an outdoor environment and stand for extended periodsMust be of legal drinking age in the state of MaineReliable and punctual with flexible availability for part time shiftsBenefitsCompensation: Base pay plus tips. Opportunity to work in a unique outdoor bar settingFriendly and supportive team environmentAbout the CompanyUncommon Hospitality is dedicated to creating memorable dining and drinking experiences through exceptional service and unique venues. We pride ourselves on our commitment to quality, community, and innovation in the hospitality industry.
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