INFORMATION SYSTEMS ARCHITECT MID
Location: Quantico, VA - MCSC - Lester St - Woodbridge Team
Clearance: TS/SCI
Education Level: High School Diploma or General Equivalency Diploma (GED)
Years of Experience: 5
Salary Range: 115,000 - 125,000
Required Certification:
Must have a current DoD IAT Level II certification such as CompTIA Security+ certification. Must be able to obtain one additional certification such as CCNA, MCSA, MCSE, Linux+, VCP, or equivalent within 6 months of hire date.Job Description
Assist the Government Lead in daily tasks to ensure all systems have current Authorizations to Operate (ATOs). Facilitate Assessment and Authorization (A&A) for Information Systems to ensure data availability, integrity, authentication, confidentiality, and non-repudiation. Through A&A review processes, ensure security measures are implemented for communication systems and networks, and provide guidance to ensure systems and personnel adhere to established security standards and Governmental requirements for security on these systems.
Develop and execute security policies, plans, and procedures. Initiate creation of A&A packages to support receipt of Authorizations to Operate (ATOs), collaborate with Engineers to gather required information for A&A packages, and update A&A packages as required. Perform lifecycle maintenance of A&A packages ensuring ATOs do not expire without proper updates.
Update Department of the Navy (DON) Application and Database Management System (DADMS) and Department of Defense Information Technology Portfolio Repository – Department of the Navy (DITPR-DON). Submit Ports and Protocols with all supplemental documentation to DISA for approval. Submit tickets to initiate action from Headquarters Marine Corps (HQMC) Command, Control, Communications, and Computers (C4) Cybersecurity Division (CY) for approval and ensure appropriate action is taken by designated points of contact.
Assist with validation of A&A packages as required by the Government. Review and provide input for Operational Plans of Action and Milestones (POA&Ms) for submission to Action Officers. Conduct vulnerability scans using Assured Compliance Assessment Solution (ACAS) and assist Engineers in documenting system vulnerabilities.
Perform vulnerability management using Tenable SecurityCenter, Nessus, RedSeal, BigFix, Security Content Automation Protocol (SCAP) Compliance Checker (SCC), HP Fortify, other automated tools, and manual inspection techniques. Document vulnerabilities in the RSA Archer eGRC system and report vulnerability statistics. Apply experience with the Department of Defense Information Assurance Program (DIACAP) and Risk Management Framework (RMF).
Responsibilities
Assist the Government Lead with daily Assessment and Authorization (A&A) activities.Support lifecycle maintenance of A&A packages to ensure continuous Authorization to Operate (ATO) coverage.Develop, update, and maintain RMF and DIACAP documentation.Maintainaccuratesystem records in DADMS and DITPR-DON.Prepare and submit Ports and Protocols documentation to DISA.Submit and track cybersecurity action requests with HQMC C4 Cybersecurity Division (CY).Assistin validation and review of A&A packages.Review and provide input to Plans of Action and Milestones (POA&Ms).Conduct vulnerability assessments using ACAS and related tools.Document and track vulnerabilities in RSA ArchereGRC.Reportvulnerabilitymetrics and remediation status.Qualifications
Minimum offive(5) years of experience in Information Technology projects.Experience supporting DoD Assessment and Authorization (A&A) processes.Experience with Risk Management Framework (RMF) and DIACAP.Hands-on experience with ACAS vulnerability scanning.Experience using Tenable SecurityCenter, Nessus, RedSeal, BigFix, SCC, and HP Fortify.Experience documenting vulnerabilities and remediation actions in RSA ArchereGRC.Ability to coordinate cybersecurity activities with Government and engineering stakeholders.Education & Certifications
High School Diploma or General Equivalency Diploma (GED).CompTIA Security+ as required by DoD 8140 Cyber Workforce Qualification requirements.Preferred:Information Technology Infrastructure Library (ITIL) version 3 Foundation certification.Active Secret Security Clearance (T3 Investigation).Physical Requirements
May require lifting andmovingoffice supplies, furniture,equipmentand boxes weighing up to 25 lbs.May require the ability to work at multiple locations and travel nationally, as needed.The above information in this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
To apply, please email a cover letter and your resume to HR@uluhitech.com.
Read LessJob Summary
We are seeking a detail-oriented Operations Coordinator to support asset management operations in Honolulu, Hawaii.
This full-time position is ideal for candidates with strong coordination, teamwork, and organizational skills who thrive in a fast-paced operations environment.
The Operations Coordinator will work closely with the Operations Manager, Program Manager, field technicians, customer service team, and external stakeholders to support daily activities, service coordination, and operation efficiency. This role requires flexibility, strong communication skills, and the ability to manage multiple responsibilities.
Key responsibilities include supporting asset tracking, coordinating field operations, assisting with service requests, maintaining documentation, and ensuring adherence to standard operating procedures (SOPs). Training will be provided to ensure compliance with company processes, systems, and documentation standards.
This position requires strict adherence to established SOPs and the ability to learn and apply operational procedures, systems, and compliance requirements. Candidates must successfully complete Department of Transportation Services Rail Trainings within the first 3 months of employment to gain required site access.
This is a full-time, salaried position based in Honolulu, HI. The ideal candidate is dependable, detail-oriented, and able to support a wide range of operations and asset management functions in a collaborative team environment.
The scope of this role would be broad based and include, but may not be limited to the following areas and responsibilities:
Essential Duties and Asset Management Task:
Ensure all assets are accounted for and properly documented in Maximo and/or other asset control systems or tools as requiredManage procurement of all part and consumables orders, office supplies, tools, etc.Manage special inventory projects such as periodic audits as directedAssist operations manager in providing asset management status reports on a weekly and monthly basisEnsure all part replacements are properly documented in required systemsValidate all physical inventory (part spares) and validate final numbers against MaximoManage all aspects of parts repair/replacement process, to include creating the RMA record, shipping to RMA, tracking repair, approvals of initial quote and PO, onboarding returned parts in Maximo and warehouse, and coordinating testing for certain parts Managing inventory in warehouse ensuring all parts are stored in the correct BIN location Monitor and track all part locationsEnsure asset data is up to date to support ad-hoc reporting requestsCoordinate part deliveries and requisitions as neededCard Media Management Tasks:
Coordinate card media deliveries and supply requests as neededMove, verify, and update card inventory as requiredSupport inventory reporting requirements as neededManage the printing, fulfillment and delivery for all custom card ordersPrint and add stickers to HOLO cards as neededQuality Assurance:
Provide quality assurance support for program software updates, marketing materials, documentation, and communications to ensure the overall quality for deliverablesSupport UAT (User Acceptance Test) level verification test plansManage and coordinate testing activitiesIdentify new areas within the program requiring additional quality assurance support and coordinate QA integrationStandard Operating Procedures (SOP):
Maintain existing SOPsManage the creation, review and approval of new required asset management SOPAssist other departments with SOP creation, review and approval as requiredMaintain master SOP list and SOP Tracker SpreadsheetAdministrative Duties:
Provide SharePoint administration to ensure all SharePoint sites are accessible, organized and maintainedMaintain the Asset Management department calendarProvide proofreading for all critical written communicationIf needed, manage all aspects of the primary Ulu HI-Tech HOLO office which includes but is not limited to ensuring secure access, ensuring a clean and orderly workspace, handling requests for office supplies, office workspaces, and office equipmentThe use of the company car to pick up supplies when requestedFacilitate scheduling and use of any common office areasAdministrative duties such as creating and modifying change approvals, Doc files, Excel sheets, PDFs and any other documents requestedOther duties as assignedRequired Qualifications:
Exceptionally detail oriented and organizedStrong documentation, editing and proofreading skillsExcellent interpersonal and oral communication skillsExcellent problem-solving skillsStrong ability to pivot direction based on shuffling and competing prioritiesAbility to successfully maintain and make progress on multiple assignments and ad-hoc requests simultaneouslyAptitude for basic software applications, specifically Microsoft OfficePreferred Qualifications:
An understanding of the key principles of inventory management, supply and demand management, etc.Ability to learn inventory and other systems such as Maximo, MIMS, and VASAExperience with productivity tools such as Microsoft Word, Excel, Outlook, SharePoint, TeamsAbility to work independently or in teamsEducation/Certifications:
Bachelor's degree or equivalent experience preferredRequirements:
Ability to work onsite and remotelyInfrequently requires lifting and moving of office supplies, furniture, equipment, and boxes weighing up to 25lbs(assistancewill be provided for heavy objects)Requires the ability to work at multiple locations in Hawaii and travel to those locations within the same dayA valid driver’s license with good driving record is requiredJob Type: Full-time
Schedule:
8 hour day shiftMonday to Friday 8:00am to 5:00pm Weekends as needed (rare)Ability to Relocate:
Honolulu, HI: Local residency required– Office is onsite in HonoluluNo relocation assistance provided, only local resident applications will be acceptedJob Summary
This position is a full-time, hourly wage position located on-site in our HOLO Helpline call center in Honolulu, Hawaii. Ulu HI-Tech provides the systems and staff for the HOLO Card, the island-wide rapid transit fare system of the City & County of Honolulu (City). Working as part of a small team of highly trained call center customer service professionals, the Representative will accept training, guidance, and direction from an experienced Call Center Manager.
This position is best for dedicated individuals who understand and embrace the power of teamwork. While individual initiative is welcome and encouraged, the success of the HOLO Card program requires participating as a dedicated part of the HOLO Helpline team.
As such, closely following our established standard operating procedures (SOPs) is a primary duty. We will provide extensive training to ensure you are able to succeed in meeting these standards. Training will take place on-the-job and requires reading, studying, and comprehension of and compliance with our documentation and related customer service systems.
Representatives are assigned the primary responsibility of assisting customers via inbound phone calls as well as emails, e-commerce orders, etc. Regular outbound calls & emails to assist customers with more complicated situations will also be required.
Other significant customer support activities will include helping commercial businesses that offer HOLO Cards as a benefit to their own employees and ensuring elderly, youth and disabled persons have appropriate assistance with their specialized HOLO Card products.
Ulu HI-Tech strongly believes in promoting from within our own team. As such, each Representative can expect to be trained to perform higher level tasks to ensure their eventual readiness for promotion, as well as to strengthen and broaden skills across the entire team.
Most shifts run Mon to Fri, 7am to 4pm, and UHT will make efforts to accommodate preferred schedules & flexible hours. However, Representatives may be required to fill in vacant shifts OR work overtime on short notice during any of the HOLO Helpline operating days & hours.
Essential Duties
• Maintaining reasonable performance metrics in common call center industry standards (see Appendix A below)
• Answer incoming calls and respond to customer’s emails using provided scripts
• Resolve customer issues according to our SOPs
• Use our computer systems to create, look up, and update customer information
• Research, identify, and resolve customer complaints using our methods and systems
• Identify and escalate serious issues to team leaders
• Provide product and service information to customers
• Document all call information according to our SOPs
• Recognize, document, and alert the management team of trends in customer calls Ulu HI-Tech, Inc. Rev 11-10-2021 Confidential 2 HOLO Card Service Director
• Follow up on customer calls where necessary
• Other duties as assigned
Qualifications
• High school diploma or equivalent
• Experience using business computer applications; willingness to learn our specific systems
• Experience providing customer service in any previous job or position
• Knowledge of customer service practices and willingness to train to improve them
• Good data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle sometimes stressful workloads and situations with ease
Physical Requirements
• Requires being able to remain seated/standing for the duration of shift, with breaks
• Requires occasional lifting and moving of office supplies, computer equipment, and boxes weighing up to 25 lbs
Note: The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
