Job DescriptionJob DescriptionBenefits:
Competitive salaryEmployee discountsOpportunity for advancementTraining & development
Benefits/Perks
Flexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob Summary
We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our company, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with making reservations, handling guests complaints, and a variety of other guest interactions.
The ideal candidate takes pride in the look and feel of the company and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you!
Responsibilities
Greet every guest with a smileAssist guests with the reserving a tourAnswer phone calls and take messages accuratelyAnticipate the needs of guests and build rapportRespond to guest concerns and resolve them appropriately, escalating to management when necessaryMaintain accurate records of registration and payment informationEnsure compliance with health and quality standardsQualifications
High School Diploma/GED requiredFamilar with computersFamiliarity with hospitality industry standardsProficient in English; knowledge of other languages is a plusAbility to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situationsAbility to demonstrate genuine care for customers and employeesAbility to work in a fast-paced environment
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