UDR, Inc. and its affiliated companies are seeking a Community Director to lead our team at our luxury apartment community located in Menifee, CA.
ESSENTIAL FUNCTIONS:
Asset Quality
Ensure community is ready for business and meets established physical standards daily as listed below:
Walk community daily; open and close all “showing” units. Monitor property including office space, restrooms, amenity areas, parking lot and “showing” units to ensure they meet UDR’s quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.Refresh community’s signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.Customer Service
Provide the best standard of quality and service through resident relations:
Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service.Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.Conduct move-in orientation sessions for new residents and drive annual renewal conversations with existing residents as needed.Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.Financial
Complete various accounting and financial functions associated with driving and supporting community operations:
Work closely with Business Manager to complete required financial responsibilities.Conduct Purchase Card (P-card) reconciliation for community.Personnel
Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance:
Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.Hire and train new staff and develop staff to maximize potential.Train district property staff including RSMs, CDs and other personnel as needed and requested by AD/RM/DM. (Senior Community Director)Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.Approve time records and requests for time off.Vendor Management
Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems:
Manage vendor keys according to UDR’s policies and procedures.Source new vendors as needed in order to maintain community appearance and resident services.Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.Administrative
Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations:
Prepare, communicate and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.Review, monitor, administrate and sign leases as required and needed.Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements Company policies and/or procedures.Plan and manage all community events.Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craigslist, etc.Maintain acceptable NPS scores and facilitate Reputation Management Process.Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.Smart Rent Management and Package and Parcel Management.Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the “Key Policy”.Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed.Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required.Oversee inventory and replenishment of community office supplies and refreshments for office, residents and guests.Develop and maintain emergency action procedures for the properties.Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.Comply with all Company policies and procedures related to employment.Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.Perform other duties as assigned or needed.EDUCATION AND EXPERIENCE:
Bachelor’s degree in business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required.Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred.Minimum of two years’ management or supervisory experience is required.Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.Career Development and Advancement:
We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.
Exceptional Benefits:
We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.
Benefits Offered:
Medical, Dental, Vision PlansMedical Flexible Spending AccountDependent Care Spending AccountLifestyle Spending AccountSupplemental Term Life InsuranceVoluntary Cancer InsuranceSupplemental Short-Term Disability Insurance / AD&D InsuranceVoluntary Long Term Care Insurance401(k) Plan with company matchSalary Range:
$85,000/yr. – $100,000/yr., depends on experience
Bonus Potential:
Eligible for 20% annual bonus potential, based on personal and company performance
About UDR, Inc.
UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!
UDR Inc. is an Equal Employment Opportunity Employer.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Read LessUDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at our luxury apartment community located in Menifee, CA.
Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?
As a Resident Service Specialist, you ensure our residents are provided a seamless move-in experience and an enhanced lifestyle during their residency.
Essential Job Functions:
Move-In Coordination
Ensure each new resident has a move-in orientation conducted by appointment.New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.OneSite Responsibilities
Scan all required move-in documents into OneSite.Oversee Pending Tasks.Customer Service Administration
Guide walk-in traffic and minimize the wait time.Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.Organize incoming packages systematically and distribute as needed.Utilize CRM to effectively manage resident relations, service requests and resident communications.Property Condition oversight
Walk through the move-in ready apartment to ensure they meet standards prior to orientation.Walk through all amenities daily to ensure they are stocked and in good condition.Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.Provide superior customer service to internal and external customers.Back-Up coverage
Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.Complete market summary and comp reports as directed.Comply with all Company policies and procedures related to employment.Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.Perform Resident Service Manager duties in the absence of the Resident Service Manager.Perform other duties as assigned or as necessary.Experience, Knowledge and Skills:
Multi-family and/or hospitality operations experienceExperience working in an office settingCustomer service experienceEducation:
High school or equivalent requiredAssociate degree in business administration or equivalent, is preferredCareer Development and Advancement:
We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.
Exceptional Benefits:
We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.
Benefits Offered:
Medical, Dental, Vision PlansMedical Flexible Spending AccountDependent Care Spending AccountLifestyle Spending AccountSupplemental Term Life InsuranceVoluntary Cancer InsuranceSupplemental Short-Term Disability Insurance / AD&D InsuranceVoluntary Long Term Care Insurance401(k) Plan with company matchHourly Range:
$27/hr. – $30/hr., depends on experience
About UDR, Inc.
UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!
UDR Inc. is an Equal Employment Opportunity Employer.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Read LessUDR, Inc. and its affiliated companies are seeking a Maintenance Technician to join our team at our luxury apartment community located in Menifee, CA.
Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?
As a Maintenance Technician, every day is an opportunity for you to deliver first-class service in turn achieving customer happiness and resident retention.
Essential Functions:
Respond to common area and resident requests for maintenance and service by taking appropriate action to repair and/or restore service within the quality and time standards established by the organization.Maintain the overall appearance and cleanliness of the community as assigned including grounds, amenities, building exteriors, market ready units, interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris, trash, graffiti, and other items which affect the appearance of the community. All deficiencies and or risk management safety issues are reported immediately.Ensure that apartments are ready for occupancy as directed by the Service Manager. May be required to perform various tasks and as needed including electrical, HVAC, plumbing, carpentry, appliance repair, and other miscellaneous equipment maintenance and repairs, as well as carpet cleaning, painting, and overall apartment cleaning or other activities as necessary or as directed.Maintain tools, equipment, and workspace and ensure they are organized and in proper working order, request replacements as necessary, and assist in stocking the inventory.Provide superior customer service to internal and external customers.Comply with all Company policies and procedures related to employment.Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.Perform other duties as assigned or as necessary.Experience, Knowledge and Skills:
Maintenance experience in the multi-family, hospitality, or similar industryCompetency in residential plumbing, electrical, appliance repair, painting, and drywallKnowledge of and experience in HVAC and carpentry a plusCustomer service experienceProficient in the use of modern technology, especially computers and smartphonesValid driver’s license and rotating on-call responsibility requiredEducation:
High school or equivalent preferredEPA Type II or Universal certification preferredCareer Development and Advancement:
We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.
Exceptional Benefits:
We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, annual President's Club, honoring our associates for their exceptional customer service and operational excellence.
Hourly Range:
$24/hr. – $26/hr., depends on experienceAbout UDR, Inc.
UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!
UDR Inc. is an Equal Employment Opportunity Employer.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Read LessUDR, Inc. and its affiliated companies are seeking a Senior Maintenance Technician to join our team at 3099 Iowa, our brand-new, lease-up apartment community (300 homes) located in Riverside, CA.
Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?
As a Senior Maintenance Technician, every day is an opportunity for you to deliver first-class service in turn achieving customer happiness and resident retention.
Essential Functions:
Maintain the overall appearance and cleanliness of the community by ensuring that grounds, amenities, building exteriors/interiors, market ready units interior, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris, trash, graffiti and other items which affect the appearance of the community. All deficiencies and or risk management safety issues are reported immediately.Respond to resident requests for maintenance and service by taking appropriate action to repair and/or restore service within the quality and time standards established by the organization.Ensure that apartments are ready for occupancy by performing electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning, painting, patching, texturing, basic apartment cleaning and other miscellaneous equipment maintenance and repairs.Maintain tools and equipment and ensure that they are in proper working order, request replacements as necessary, and assist in stocking inventory.Assist Maintenance Manager with scheduling/supervising vendors/contractors and ordering supplies/equipment to maintain appropriate levels of inventory within budget guidelines.Assist in training and mentoring of new Maintenance Technicians and/or Apprentices.In the absence of a Maintenance Manager, lead, direct and supervise the service team in their day-to-day functions.Foster an on-going positive relationship with residents confirming their expectations are being fulfilled.Identify, share, and implement opportunities to improve resident happiness and service.Provide superior customer service to internal and external customers.Perform other duties as assigned or as necessary.Experience, Knowledge and Skills:
Maintenance experience in the multi-family, hospitality, or similar industryCompetency in residential plumbing, electrical, HVAC, appliance repair, painting, and drywallKnowledge of and experience in carpentry a plusCustomer service experienceProficient in the use of modern technology, especially computers and smartphonesValid driver’s license and rotating on-call responsibility requiredEducation:
High school or equivalent preferredCareer Development and Advancement:
We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.
Exceptional Benefits:
We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.
Benefits Offered:
Medical, Dental, Vision PlansMedical Flexible Spending AccountDependent Care Spending AccountLifestyle Spending AccountSupplemental Term Life InsuranceVoluntary Cancer InsuranceSupplemental Short-Term Disability Insurance / AD&D InsuranceVoluntary Long Term Care Insurance401(k) Plan with company matchHourly Range:
$27/hr. – $30/hr., depends on experienceAbout UDR, Inc.
UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!
UDR Inc. is an Equal Employment Opportunity Employer.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Read LessMaintenance Technician – Every day is an opportunity for you to turn an apartment into a home. #WRK4UDR.
UDR, Inc. and its affiliated companies are seeking a Maintenance Technician to join our team at Lakeline Villas and Red Stone Ranch, our apartment community (combined #633 homes) located in Cedar Park, Texas.
Key Qualifications:
Technical of vocational certificate and/or degree preferred.
Minimum of two years of experience in building and mechanical maintenance including plumbing, electrical, appliance repair painting and drywall.
Knowledge and experience of HVAC and carpentry a plus.
EPA Type II or Universal certification preferred.
Valid driver’s license and rotating on-call responsibility required.
Some locations require certification in pool operation (CPO).
Essential Job Functions:
Respond to resident requests for maintenance and service by taking appropriate action to repair and/or restore service within the quality and time standards established by the organization.
Maintain the overall appearance and cleanliness of the community by ensuring that grounds, amenities, building exteriors/interiors, market ready units, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris, trash, graffiti, and other items which affect the appearance of the community. All deficiencies and or risk management safety issues are reported immediately.
Ensure that apartments are ready for occupancy by performing various and as needed electrical, HVAC, plumbing, carpentry, appliance repair, and other miscellaneous equipment maintenance and repairs, as well as carpet cleaning, painting, and overall apartment cleaning or other activities as necessary or as directed.
Maintain tools, equipment, and workspace and ensure they are organized and in proper working order, request replacements as necessary, and assist in stocking the inventory.
Provide superior customer service to internal and external customers.
Perform other duties as assigned or as necessary.
Career Development and Advancement: We offer ongoing education opportunities to support the skillset development of our employees. We have a proven culture of supporting the development and advancement of our employees' individual career goals and are proud to announce the promotion of 242 employees in 2018, that’s an average of 20 associates promoted per month! We believe our employees are the organization's most valuable asset. #WRK4UDR
Exceptional Benefits: We offer a comprehensive benefit package and discounts to live in our premier communities!
UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities with a mission of offering remarkable apartment homes in the most desirable locations throughout the United States. Share your expertise, skill and commitment to excellence with us, and be a part of UDR's team. #WRK4UDR
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Read LessUDR is hiring a Resident Services Manager 2 to join our team at Newport Village (937 units) located in Alexandria, VA.
GENERAL SUMMARY OF DUTIES: The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community and fostering positive relationships with community residents. Position may have supervision over one direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations.
SUPERVISION RECEIVED: Reports directly to the Community Director, Senior Community Director, District Manager or Regional Manager
SUPERVISION EXERCISED: Non-exempt status in accordance with FSLA guidelines. May supervise one associate, the Resident Service Coordinator or Resident Service Specialist.
ESSENTIAL FUNCTIONS:
Asset Quality
Ensure community is ready for business and meets established physical standards daily as listed below:
1. Walk community daily; open and close all “showing” units. Monitor property including office space, restrooms, amenity areas, parking lot and “show” apartments to ensure they meet UDR’s quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
2. Refresh community’s signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.
Customer Service
Provide the best standard of quality and service through resident relations:
1. Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service.
2. Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance, and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.
3. Conduct move-in orientation sessions for new residents and assist with annual renewal conversations with existing residents if needed.
4. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
5. Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.
Financial
Complete various accounting and financial functions associated with driving and supporting community operations:
1. Work closely with Business Manager to complete required financial responsibilities.
2. Conduct Purchase Card (P-card) reconciliation for community.
Personnel (if applicable)
Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance:
1. Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
2. Hire and train new staff and develop staff to maximize potential.
3. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
4. Approve time records and requests for time off.
Vendor Management
Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems:
1. Manage vendor keys according to UDR’s policies and procedures.
2. Source new vendors as needed in order to maintain community appearance and resident services.
3. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.
Administrative
Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations:
1. Prepare, communicate, and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
2. Review, monitor, administrate and sign leases as required and needed.
3. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements, company policies and/or procedures.
4. Plan and manage all community events.
5. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craiglist, etc.
6. Maintain acceptable NPS scores and facilitate Reputation Management Process.
7. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
8. Smart Rent Management and Package and Parcel Management.
9. Investigate, address, and resolve all community and resident issues, disturbances, complaints, and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed.
10. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required.
11. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the “Key Policy”.
12. Oversee inventory and replenishment of community office supplies and refreshments for office, residents, and guests.
13. Develop and maintain emergency action procedures for the properties.
14. Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
15. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
16. Comply with all Company policies and procedures related to employment.
17. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
18. Perform other duties as assigned or needed.
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve everyday business issues.
Understanding of overall property management. Must know and follow the Fair Housing laws. Knowledge of principles and methods for promoting property. Strong customer service and personnel management skills. Ability to develop and prepare business analysis and plans. Established ability in the use of social media websites like facebook, twitter, and pinterest. Demonstrated ability in budgeting and financial planning.
Highly organized and demonstrated project management skills. Ability to exercise initiative, problem solving and decision-making skills. Demonstrated understanding of social media campaigns. Ability to provide web-based analytics and recommendations. Ability to work a flexible schedule based on event calendar. Some weekend and evening work will be required.
Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.
Proven exceptional communication skills both written and verbal with an outgoing personality. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated knowledge and familiarity with community and rental property operations. Ability to work in conjunction with residents, prospective residents, Company managers, and associates. Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community. Polished interpersonal skills both in person and by phone, with high professionalism.
Knowledge of computer systems and applications. Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level. Demonstrated proficiency in the use of the internet and internet searches. Ability to create, compose, and edit written materials.
TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping, and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Time commitment and schedule may vary based on the event schedule. Some weekend and evening work will be required.
EDUCATION AND EXPERIENCE:
1. Bachelor’s Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required.
2. Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred.
3. Minimum of two years’ management or supervisory experience is required.
4. Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.
5. Must have and maintain a valid driver’s license unless otherwise noted.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Read LessUDR is seeking a multi site Service Manager for the DC area - totaling 463 units.
GENERAL SUMMARY OF DUTIES: Oversee the efforts of property in the areas of inspection, maintenance, and repair. This position’s time is involved in leading, managing and completing routine, daily tasks and projects. This position is responsible for ensuring the physical aspects of each community meet the company’s established standards and any applicable laws. This is done for safety, appearance, and operational efficiency reasons and must fall within the budgeted financial goals. Facilitate the diagnosis of problems and repair in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliance. Additionally, the Service Manager is responsible to schedule the quick turnaround of vacated apartments for occupancy.
SUPERVISION RECEIVED: Reports directly to the Sr. Service Manager or District Service Manager.
SUPERVISION EXERCISED: May supervise up to (1) Service Apprentice, Service Technician, and/or Painter.
ESSENTIAL FUNCTIONS:
1. Manage and complete all resident service and maintenance requests as required. Manage service requests and completion of such including completing work orders as assigned and as necessary.
2. Meet the service budget and manage the financial resources necessary to accommodate current and future maintenance and repair projects working within approved budget guidelines.
3. Provide leadership with the service team as needed or directed by the District Service Manager including interviewing, orientation, training and provide feedback to the District Service Manager on their performance.
4. Lead, direct, and supervise the service team in their day-to-day functions if applicable.
5. Review and approve Kronos timekeeping records for the direct reports at the community.
6. Manage and schedule the service support necessary to maintain the overall appearance, preventative maintenance, safety and OSHA/legal requirements to ensure the safety of residents and mitigate liability for the company.
7. Manage execution of emergency repairs from within service team or from third-party service vendor.
8. Conduct periodic inspections to assess effectiveness of policies and procedures and develop corrective action plans as needed.
9. Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community.
10. Manage, maintain, and report any amenity deficiencies to the Resident Services Manager and/or Community Director, whoever is designated as the property lead person.
11. Manage vacant apartment turn schedules.
12. Punch walks on all make-ready units as well as manage quality assurance of all vendor turns.
13. Utility management for vacant apartments to ensure energy efficiency.
14. Perform final walk for move-ins ensuring quality represents the company’s standard.
15. Perform pre and post move out inspections, documenting and taking/attaching photos of unit condition.
16. Provide determination for interior vacant condition for items to be replaced, such as carpet.
17. Manage ROI installations to include administrative prep, vendor coordination, etc.
18. Conduct weekly lighting inspections throughout the community, noting and resolving any issues per operational policy.
19. Complete and or manage all community common area and resident service requests.
20. Manage and oversee pest control for all units holding third-party vendor accountable.
21. Provide inspections to all fitness equipment to ensure safe operation.
22. Refrigerant (freon) usage and recovery log in compliance with Risk Management guidelines.
23. Manage pool logs for vendor compliance.
24. Complete Cap Labor forms.
25. Purchase supplies and equipment to maintain appropriate levels of inventory working within the budget guideline and through Ops Technology.
26. Monitor batteries for smart locks and proactively replace as necessary.
27. Serve as point person for questions on programming of controlled access areas within the community.
28. Manage equipment warranties and required follow-up.
29. Provide superior customer service to internal and external customers.
30. On call rotation as required and needed.
31. Hire and train new staff and develop staff to maximize potential as needed based on supervisory status.
32. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers as needed based on supervisory status.
33. Approve time records and requests for time off as needed based on supervisory status.
34. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
35. Comply with all Company policies and procedures related to employment.
36. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
37. Perform other duties as assigned or as necessary.
PERFORMANCE REQUIREMENTS: Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve everyday issues. Knowledge of an ability to follow proper safety techniques in accordance with OSHA, HVAC, Company, and community policies, procedures and standards to mitigate liability. Must know and follow the Fair Housing laws.
Ability to proactively recognize and implement superior customer service to internal and external customers. Must know and follow the Fair Housing laws. Ability to examine and repair various types of service equipment. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to exercise initiative, problem-solving and decision-making skills. Ability to work in a fast-paced environment and handle multiple projects simultaneously to meet deadlines. Ability and willingness to lead, take charge, and offer opinions and direction.
Immediately repairs or delegates repair of all mechanical or electrical equipment malfunctions, associate/resident/visitor injuries or accidents, or other safety issues to the appropriate individual(s) and recommends/initiates appropriate corrective actions.
Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.
Ability to effectively present information and respond to questions or resolve resident, vendor and contractor issues. Ability to work in conjunction with community management and associates. Must have effective verbal and listening communication skills. The ability to communicate information so others will understand.
Skilled in the use of the internet, spreadsheets, databases, and word processing software. Ability to create, compose, and edit written materials.
Ability to use a computer, a smart phone, and enter service ticket information into the service ticket system.
TYPICAL PHYSICAL DEMANDS: Some bending, stooping and stretching. Must be able to push, pull, lift, carry or maneuver weights up to one hundred (100) pounds independently and two hundred and fifty (250) pounds with assistance. Requires eye-hand coordination and manual dexterity sufficient to operate tools and equipment. Sensory capability to detect odors and hear sounds necessary to detect, diagnose, and repair machinery. Requires normal range of eyesight. Ability to physically access exterior and interior parts of the community and amenities and be able to climb ladders and access small crawlspaces. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Flexible schedules with occasional evening and regular weekend work. May be on rotation for “On Call”.
EDUCATION AND EXPERIENCE:
1. High School Diploma or its equivalent preferred.
2. Technical or vocational certificate and/or degree preferred.
3. Minimum of four years’ experience in building and mechanical maintenance including HVAC, plumbing, electrical, appliance repair, painting and drywall, and/or pool maintenance.
4. Must be EPA Type II certified: Type III or Universal may be required at some locations.
5. Experience supervising associates is preferred.
6. Certification in Chlorine, Fluorine, and Carbon (CFC) required for diagnosing, repairing, and maintaining equipment required for some properties and preferred for all properties.
7. Some locations require certification in pool operation (CPO).
8. Must have and maintain a valid driver’s license unless otherwise noted.
* The Company retains the discretion to add to or change duties of position at any time.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Read LessUDR is now hiring a Service Manager to join our team at Towson Promenade, our apartment community (379 homes) in Towson, MD.
GENERAL SUMMARY OF DUTIES: Oversee the efforts of property in the areas of inspection, maintenance, and repair. This position’s time is involved in leading, managing and completing routine, daily tasks and projects. This position is responsible for ensuring the physical aspects of each community meet the company’s established standards and any applicable laws. This is done for safety, appearance, and operational efficiency reasons and must fall within the budgeted financial goals. Facilitate the diagnosis of problems and repair in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliance. Additionally, the Service Manager is responsible to schedule the quick turnaround of vacated apartments for occupancy.
SUPERVISION RECEIVED: Reports directly to the Sr. Service Manager or District Service Manager.
SUPERVISION EXERCISED: May supervise up to (1) Service Apprentice, Service Technician, and/or Painter.
ESSENTIAL FUNCTIONS:
1. Manage and complete all resident service and maintenance requests as required. Manage service requests and completion of such including completing work orders as assigned and as necessary.
2. Meet the service budget and manage the financial resources necessary to accommodate current and future maintenance and repair projects working within approved budget guidelines.
3. Provide leadership with the service team as needed or directed by the District Service Manager including interviewing, orientation, training and provide feedback to the District Service Manager on their performance.
4. Lead, direct, and supervise the service team in their day-to-day functions if applicable.
5. Review and approve Kronos timekeeping records for the direct reports at the community.
6. Manage and schedule the service support necessary to maintain the overall appearance, preventative maintenance, safety and OSHA/legal requirements to ensure the safety of residents and mitigate liability for the company.
7. Manage execution of emergency repairs from within service team or from third-party service vendor.
8. Conduct periodic inspections to assess effectiveness of policies and procedures and develop corrective action plans as needed.
9. Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community.
10. Manage, maintain, and report any amenity deficiencies to the Resident Services Manager and/or Community Director, whoever is designated as the property lead person.
11. Manage vacant apartment turn schedules.
12. Punch walks on all make-ready units as well as manage quality assurance of all vendor turns.
13. Utility management for vacant apartments to ensure energy efficiency.
14. Perform final walk for move-ins ensuring quality represents the company’s standard.
15. Perform pre and post move out inspections, documenting and taking/attaching photos of unit condition.
16. Provide determination for interior vacant condition for items to be replaced, such as carpet.
17. Manage ROI installations to include administrative prep, vendor coordination, etc.
18. Conduct weekly lighting inspections throughout the community, noting and resolving any issues per operational policy.
19. Complete and or manage all community common area and resident service requests.
20. Manage and oversee pest control for all units holding third-party vendor accountable.
21. Provide inspections to all fitness equipment to ensure safe operation.
22. Refrigerant (freon) usage and recovery log in compliance with Risk Management guidelines.
23. Manage pool logs for vendor compliance.
24. Complete Cap Labor forms.
25. Purchase supplies and equipment to maintain appropriate levels of inventory working within the budget guideline and through Ops Technology.
26. Monitor batteries for smart locks and proactively replace as necessary.
27. Serve as point person for questions on programming of controlled access areas within the community.
28. Manage equipment warranties and required follow-up.
29. Provide superior customer service to internal and external customers.
30. On call rotation as required and needed.
31. Hire and train new staff and develop staff to maximize potential as needed based on supervisory status.
32. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers as needed based on supervisory status.
33. Approve time records and requests for time off as needed based on supervisory status.
34. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
35. Comply with all Company policies and procedures related to employment.
36. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
37. Perform other duties as assigned or as necessary.
EDUCATION AND EXPERIENCE:
1. High School Diploma or its equivalent preferred.
2. Technical or vocational certificate and/or degree preferred.
3. Minimum of four years’ experience in building and mechanical maintenance including HVAC, plumbing, electrical, appliance repair, painting and drywall, and/or pool maintenance.
4. Must be EPA Type II certified: Type III or Universal may be required at some locations.
5. Experience supervising associates is preferred.
6. Certification in Chlorine, Fluorine, and Carbon (CFC) required for diagnosing, repairing, and maintaining equipment required for some properties and preferred for all properties.
7. Some locations require certification in pool operation (CPO).
8. Must have and maintain a valid driver’s license unless otherwise noted.
Pay: $38.46-43.27/hr.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Read LessMaintenance Technician – Every day is an opportunity for you to turn an apartment into a home. #WRK4UDR.
UDR, Inc. and its affiliated companies are seeking a Maintenance Technician to join our team at Peridot Palms, our apartment community (#381 homes) located in St Pete, FL.
Key Qualifications:
Technical of vocational certificate and/or degree preferred.
Minimum of two years of experience in building and mechanical maintenance including plumbing, electrical, appliance repair painting and drywall.
Knowledge and experience of HVAC and carpentry a plus.
EPA Type II or Universal certification preferred.
Valid driver’s license and rotating on-call responsibility required.
Some locations require certification in pool operation (CPO).
Essential Job Functions:
Respond to resident requests for maintenance and service by taking appropriate action to repair and/or restore service within the quality and time standards established by the organization.
Maintain the overall appearance and cleanliness of the community by ensuring that grounds, amenities, building exteriors/interiors, market ready units, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris, trash, graffiti, and other items which affect the appearance of the community. All deficiencies and or risk management safety issues are reported immediately.
Ensure that apartments are ready for occupancy by performing various and as needed electrical, HVAC, plumbing, carpentry, appliance repair, and other miscellaneous equipment maintenance and repairs, as well as carpet cleaning, painting, and overall apartment cleaning or other activities as necessary or as directed.
Maintain tools, equipment, and workspace and ensure they are organized and in proper working order, request replacements as necessary, and assist in stocking the inventory.
Provide superior customer service to internal and external customers.
Perform other duties as assigned or as necessary.
Career Development and Advancement: We offer ongoing education opportunities to support the skillset development of our employees. We have a proven culture of supporting the development and advancement of our employees' individual career goals and are proud to announce the promotion of 242 employees in 2018, that’s an average of 20 associates promoted per month! We believe our employees are the organization's most valuable asset. #WRK4UDR
Exceptional Benefits: We offer a comprehensive benefit package and discounts to live in our premier communities!
UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities with a mission of offering remarkable apartment homes in the most desirable locations throughout the United States. Share your expertise, skill and commitment to excellence with us, and be a part of UDR's team. #WRK4UDR
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Read LessMaintenance Technician – Every day is an opportunity for you to turn an apartment into a home. #WRK4UDR.
UDR, Inc. and its affiliated companies are seeking a Maintenance Technician to join our team at {Property}, our apartment community (#421 homes) located in Alexandria, VA.
Key Qualifications:
Technical of vocational certificate and/or degree preferred.
Minimum of two years of experience in building and mechanical maintenance including plumbing, electrical, appliance repair painting and drywall.
Knowledge and experience of HVAC and carpentry a plus.
EPA Type II or Universal certification preferred.
Valid driver’s license and rotating on-call responsibility required.
Some locations require certification in pool operation (CPO).
Essential Job Functions:
Respond to resident requests for maintenance and service by taking appropriate action to repair and/or restore service within the quality and time standards established by the organization.
Maintain the overall appearance and cleanliness of the community by ensuring that grounds, amenities, building exteriors/interiors, market ready units, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris, trash, graffiti, and other items which affect the appearance of the community. All deficiencies and or risk management safety issues are reported immediately.
Ensure that apartments are ready for occupancy by performing various and as needed electrical, HVAC, plumbing, carpentry, appliance repair, and other miscellaneous equipment maintenance and repairs, as well as carpet cleaning, painting, and overall apartment cleaning or other activities as necessary or as directed.
Maintain tools, equipment, and workspace and ensure they are organized and in proper working order, request replacements as necessary, and assist in stocking the inventory.
Provide superior customer service to internal and external customers.
Perform other duties as assigned or as necessary.
Career Development and Advancement: We offer ongoing education opportunities to support the skillset development of our employees. We have a proven culture of supporting the development and advancement of our employees' individual career goals and are proud to announce the promotion of 242 employees in 2018, that’s an average of 20 associates promoted per month! We believe our employees are the organization's most valuable asset. #WRK4UDR
Exceptional Benefits: We offer a comprehensive benefit package and discounts to live in our premier communities!
UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities with a mission of offering remarkable apartment homes in the most desirable locations throughout the United States. Share your expertise, skill and commitment to excellence with us, and be a part of UDR's team. #WRK4UDR
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Read Less